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Bupa Dental Care, Grimsby - Ratings and reviews

Reviews

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  1. Review titled Not the best experience

    Rated 2 stars out of 5

    by Anonymous - Posted on 12 July 2022

    I have been going to this dentist since I was a kid and always had a positive experience. Now, at the age of 20, I went in to receive a filling and a cleaning. I was very unsatisfied with how I was treated throughout my time there. When I walked into the room, the dentist and nurse didn’t say any pleasantries or introductions to the treatment, just stuck the needle into my gums. During the treatment, other nurses were coming into the room and they were all having a general chat about unnecessary information including the dentist while I was laying on the chair in quite a bit of pain. Not one time was I asked if I was okay as it became difficult to breathe while not swallowing any cleaning solutions. When the treatment was all finished, the dentist and nurse simply ignored me and started to clear up. There was no ‘how are you feeling’, telling me what happens next or about the treatments that were done. Receptionists could have been a little bit nicer as well. After som many years going to this practice, I’m really disappointed with how I was treated today.

    Visited July 2022

    Report as unsuitable

    Review titled Bupa Dental Care, Grimsby

    Replied on 13 July 2022

    Thank you for your feedback. I am sorry that you felt on your last visit that you did not have the best experience. My staff are very patient orientated and when entering the surgery they are required to verify by identification the patient in front of them. Prior to all treatments the clinician will talk a patient through the process and gain consent to proceed. Unfortunately on occasions other nurses do enter rooms as they drop off or take tools etc from surgeries. I appreciate it can be difficult to swallow whilst treatment is being done especially on a day that is extremely hot like the day of your appointment. I am very surprised by the comments and can only apologize that you felt on this visit it was not what you had been expecting.

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