Reviews

Displaying 1 to 2 of 2

1. Review titled Terrible Service for long standing paitent

   ★

   Rated 1 star out of 5

   by Stacey Jones - Posted on 01 June 2023

   Phoned to make a check up appointment due to no communication from them post Covid to be told that after being a long standing client for many years that I have been taken off as a patient and the wait list they currently have is 80 pages long. Absolutely disgusting service and terrible communication!

   Visited February 2023

   Report as unsuitable

   Review titled Bupa Dental Care, Barnton

   Replied on 05 June 2023

   Hi Stacey. We apologise that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that standards were not met in your interaction with our practice. Thank you for taking the time out to discuss this issue & hopefully this is resolved.

   Report as unsuitable

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2. Review titled Appalling treatment of a long standing patient

   ★

   Rated 1 star out of 5

   by Ian Little - Posted on 20 January 2023

   Appalling treatment from this practice. They are using the excuse of people not booking appointments during Covid as an excuse to remove NHS patients from their list. I have been registered with them for over 15 years and so totally disgusting behaviour. No communication from them to inform me that they were deregistering me.

   Visited January 2023

   Report as unsuitable

   Review titled Bupa Dental Care, Barnton

   Replied on 01 February 2023

   Hi Ian Thank you for leaving a review. We take feedback very seriously, We are sorry to read your comments and would be eager to discuss your concerns directly. If you would be happy to do so, please contact the practice on 01606 74234 Thank you

   Report as unsuitable

   Provided by Yext

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