Bradley Stoke Dental Practice - Ratings and reviews
Reviews
-
Review titled The service is good when you can get an appointment
Rated 4 stars out of 5
by Tom Goss - Posted on 09 July 2023
My front tooth came out i wrong the practice and the date they gave me for an appointment was January 2024, 6 months away I thought that they made a mistake but know that was the right date I think that they are going all private
Visited July 2023
Review titled Bradley Stoke Dental Practice
Replied on 10 July 2023
Dear Patient, We are sorry to hear that you are unhappy with the time it takes to get an appointment at our practice. I would like to apologise for any inconvenience this may have caused you. Unfortunately, appointments are in extremely high demand at the moment and our dentist’s diaries are fully booked. Please be assured we are working hard to increase our appointment availability and see our patients as soon as possible. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
-
Review titled Dentist & Hygenist good, reception awful
Rated 1 star out of 5
by Anonymous - Posted on 05 January 2023
I have no problem with the level of service from the professionals at this practice (albeit as a private patient the prices are eye watering) but the receptionists are very cold, uncaring and rude. No concern about a patient with toothache for 5 days and 'computer says no' attitude to daily attempts to get an urgent appointment. Today for example had my whole family (think Glastonbury tickets) all calling from 8.25 am as practice opens at 8.30 am and at 8.47 am, still getting the opening hours voicemail, gave up again. Pathetic process that does not have customers interests at heart. Also maybe change the voicemail now as its January 5th so Christmas & New Year's day hours irrelevant!
Visited January 2023
Review titled Bradley Stoke Dental Practice
Replied on 14 June 2023
Dear Patient, We are very sorry to hear that you have been unhappy with the service that has been provided by our reception team. The reception team is the face of our practice and it is important to us that they provide all patients with the service they deserve. We have taken on board your comments and will provide the team with this feedback and stress the importance of providing a good service to our patients. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
-
Review titled extremely Poor management
Rated 1 star out of 5
by Anonymous - Posted on 31 October 2022
My daughters 5 month old booked dental Appointment got cancelled on the day of appointment just few hours before the appoitment time and when called to rebook, they offered an appointment date after 2 months. This is the 3rd or 4th instance that this has happened to us in last couple of years that prebooked appointment got cancelled with literally no notice at all and no closer new appointment date being offered, which shows how poor this practice is being managed at the moment. We are associated with this practice for last 7/8 years and were really happy with the service we got from them earlier. They used to have an online booking system and the practice being managed really well with nice helpful people at the reception desk, but that online booking system now cease to exist for this practice and the helpful staff at reception desk being replaced with people who are either clueless at customer service or they dont want to help manage the practice efficiently. Things needs to change at this practice quickly otherwise they are going downhill very fast unfortunately and people like me who were previously providing positive feedback of this practice to friends and family will just stop doing that and start moving away to another practice.
Visited October 2022
Review titled Bradley Stoke Dental Practice
Replied on 15 November 2022
Dear Patient, We are sorry to hear that you are unhappy with the time it takes to get an appointment at our practice. I would like to apologise for any inconvenience this may have caused you. Unfortunately, appointments are in extremely high demand at the moment and our dentist’s diaries are fully booked. Please be assured we are working hard to increase our appointment availability and see our patients as soon as possible. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
-
Review titled Good practice
Rated 4 stars out of 5
by Porsh - Posted on 25 August 2022
My daughter and I have been coming to this dental practice for a good seven or so years already. They have friendly and competent staff. Thank you for a great dental service.
Visited August 2022
Review titled Bradley Stoke Dental Practice
Replied on 14 October 2022
Dear Patient Thank you for taking the time to leave such positive comments for our practice team. It’s wonderful to hear that you have had such a positive experience when visiting us. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader