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Birchfield Road Dental Practice - Ratings and reviews

Reviews

Displaying 1 to 2 of 2

  1. Review titled Great practice

    Rated 5 stars out of 5

    by Anonymous - Posted on 11 January 2023

    The dentist was very good and polite. The service was also good and efficient and me and my family have been with this dental practice for nearly 9 years.

    Visited January 2023

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    Review titled Birchfield Road Dental Practice

    Replied on 02 November 2023

    We apologise for the delay in responding to your review. We have identified an issue that has meant we have reviews that have not been responded to involving a few of our practices. This issue has now been resolved and we thank you for taking the time to leave this and please be assured we do appreciate the time you have taken to leave this. Kind Regards mydentist Patient Support Team

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  2. Review titled Poor service at check up

    Rated 2 stars out of 5

    by Anonymous - Posted on 05 July 2022

    During my time at the dentist, I had experienced rude customer service from the dentist. This was my first time attending here thinking it would provide excellent service.The receptionist and the dentist assistant was nice and welcoming however, I did not get the same welcome from the dentist. The dentist was rude and did not take my check up seriously. I did not feel welcomed and was even rude to my dad. When he spoke ,the dentist tried to avoid him and in the middle of his sentence the dentist said ‘bye’ and did not listen. My dad did not come across as rude and was being nice throughout the whole time at this dentist. I’m shocked at this poor customer service and surprise that the staff treats their patients like this. Hopefully, this dentist improves their customer service.

    Visited June 2022

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    Review titled Birchfield Road Dental Practice

    Replied on 11 July 2022

    I am sorry to hear about your experience and that our staff did not meet the level of service we strive for . We can take the information and act on anything possible, but ultimately it would have been great to be able to discuss your concerns but as you have remained anonymous it is not possible for me to do so. We would like the opportunity to speak with you more about what happened in order to better understand the situation. Please reach out so we can arrange a time for us to chat further on 0121 554 1066 Practice Manager

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