Thomas Linacre Outpatient Centre - Ratings and reviews
Reviews
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Review titled The breast clinic was in darkness
Rated 2 stars out of 5
by Anonymous - Posted on 17 October 2023
I arrived to my appointment on the 11th of October, and the breast clinic was in darkness at 6.40pm. Apparently the cleaner was expecting some women to arrive to be told that they’re closed and gone home?
Visited October 2023
Review titled Thomas Linacre Outpatient Centre
Replied on 09 November 2023
I am sorry to read of your experience in this regard. If you would like to contact our team on 01942 822376 we can take some details and look into this further. Kind regards Emma Swift Deputy Patient Relations and PALS Manager
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Review titled Very good practice
Rated 5 stars out of 5
by Raymond Melling - Posted on 31 August 2023
I would like to thank all the staff on the diagnostic team. They are very friendly and very efficient, they put you at ease and thoroughly explain everything. again i say thank you
Visited August 2023
Review titled Thomas Linacre Outpatient Centre
Replied on 20 September 2023
Thank you for sharing your positive experience following your attendance at TLC. I will ensure this is forwarded to the team who will be so pleased. Kind regards Emma Swift Deputy Patient Relations and PALS Manager
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Review titled Dedicated and caring staff.
Rated 5 stars out of 5
by Emma J - Posted on 02 September 2023
We would just like to extend our thanks for the support you gave to our grandparents, my grandad was diagnosed with prostate cancer and the service he received was fantastic. Not only support for the ongoing issues but for family members and support contacting different departments. Real holistic care.
Visited August 2023
Review titled Thomas Linacre Outpatient Centre
Replied on 20 September 2023
Thank you for taking the time to share your family’s experience, I am so pleased to read that your grandparents have been supported so well. I will forward your feedback on to the teams so that they are aware. Kind regards Emma Swift Deputy Patient Relations and PALS Manager
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Review titled Very Happy with treatment received
Rated 5 stars out of 5
by Lisa Thompson - Posted on 26 July 2023
My appointment today , I was treated very well first check was very thorough and was sent for an X-ray. Nurses and doctors so lovely and caring. I could not fault the quickness of how I was seen and how thourough each department was to check everything was ok. Everything was and my mind is it ease . Calming and lovely atmosphere at the Linacre centre in wigan . Thankyou to all who examined me today and support given to me
Visited July 2023
Review titled Thomas Linacre Outpatient Centre
Replied on 14 August 2023
Thank you for taking the time to provide your feedback on your experience at TLC. I will share your comments with the team, I know they will be very pleased to receive them. Kind regards Emma Swift Deputy Patient Relations and PALS Manager
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Review titled Cafe
Rated 3 stars out of 5
by Anonymous - Posted on 12 June 2023
Visited this building today while going for an X Ray I left my husband in the Cafe with a drink while I went in my husband being registered blind and disabled . When I came out went to the counter to order food it was about 1.45 . Asked for 2 toasted teacakes was told couldn't order them because breakfast had finished but picked up 2 toasted sandwiches that could be cooked in the same way and there wasn't much choice of cold sandwiches.A member of staff had just ordered the same thing and stood at the side of the counter waiting for her food, i payed for my food and went to put my purse back in my bag and check on my husband when the 2 ladies behind the counter shouted in front of everyone at the top of there voices sit down we will bring them over when there ready we have got other people to serve I was really upset because everyone turned round to look , while we we were sat we also heard members of staff complaining about the lack of choice and service. I have visited Wrightington Hospital many times over the last 2 years and have never experienced this before it needs sorting out and the staff serving need to learn some manners .
Visited June 2023
Review titled Thomas Linacre Outpatient Centre
Replied on 14 August 2023
Thank you for sharing your experience regarding the cafe. I was sorry to read of your concerns; this is not what we would wish for any of the patients, relatives or carers who use our hospitals. I will share your feedback with the manager of this service, should you wish to discuss this further please contact a member of our team on 01942 822376. Kind regards Emma Swift Deputy Patient Relations and PALS Manager
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Review titled Staff queue jumping for bloods
Rated 3 stars out of 5
by Anonymous - Posted on 05 June 2023
I am disappointed in the blood service today. There was extremely long queue and a member of staff came in for bloods from your trust. The receptionist explained to them to get a ticket but she would go down and sort something. The receptionist then came back and shouted the member of staff stating the doctor will see you now. As they walked down the corridor the receptionist said the the member of staff “I had to say that so you could come straight down instead of waiting”. No longer than 2 minutes later the member of staff came back out hiding her arm so you could not see she had a blood test. I did not know you prioritise your own staff and NHS staff over patients who have been waiting patiently.
Visited June 2023
Review titled Thomas Linacre Outpatient Centre
Replied on 12 June 2023
Thank you for your posting and sharing your experience. I was sorry to read of your concerns as this is not what we would wish for any of the patients, relatives or carers who use our hospitals. I will share your posting with the manager of this service, and would be happy to provide you with feedback; please contact a member of our team on 01942 822376 Kind regards Vicky Bolton Head of Patient Relations/PALS
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Review titled Fantastic service
Rated 5 stars out of 5
by Malcolm Murphy - Posted on 04 May 2023
I attended the Linacre outpatients with a problem I was having fitting one of my hearing aides correctly. I was seen at the appointed time by a member of staff who checked everything,analysed the problem and provided a solution to my problem very quickly. I was in and out within 10 minutes. Excellent and knowledgeable service. Thank you, Mal
Visited May 2023
Review titled Thomas Linacre Outpatient Centre
Replied on 12 June 2023
Thank you for taking the time to tell us about your positive experience. We will share your posting with the staff and manager for this service who I am sure will be very appreciative of your feedback Kind regards Vicky Bolton Head of Patient Relations/PALS
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Review titled On time, reassuring stafff
Rated 5 stars out of 5
by Claire Roberts - Posted on 20 January 2023
Visited twice within a month to see a breast consultant and then got a mammogram. Both appointments on time, efficient and smoothly run. The nurse and consultant on first appointment were friendly and reassuring. The 2 ladies carrying out the mammogram were lovely, kept me calm and very professional. With all the negative news in the press at the minute it was great to see positivity in the us centre. Even the greeters were lovely and helpful.
Visited January 2023
Review titled Thomas Linacre Outpatient Centre
Replied on 22 March 2023
Thank you for taking the time to post about your experience, I will share your kind words with the team who I am sure will be very happy to receive them, Yours sincerely Emma Swift Deputy Patient Relations and PALS Manager
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Review titled Rude nurse
Rated 1 star out of 5
by Anonymous - Posted on 03 January 2023
Came in too get my bloods done, was greeted extremely rudely by one of the nurses, usually the complete opposite i usually get extremely nice nurses as i have an extreme phobia of needles and am prone too fainting, was asked to wear a mask which is fair enough, but as i have panic attacks i pull it down for a few seconds too breathe, was shouted at 4 times and made too pull it back up. After this i was shouted at for not telling them i was prone too fainting which i listed in my booking and also told the nurse on arrival.
Visited January 2023
Review titled Thomas Linacre Outpatient Centre
Replied on 22 March 2023
Thank you for taking the time to post, I was sorry to read of your experience, which I will share with the manager for this area. If you would like to discuss this further, please do not hesitate to contact our team on 01942 822376. Yours sincerely Emma Swift Deputy Patient Relations and PALS Manager
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Review titled Outstanding care and Practice
Rated 5 stars out of 5
by Karen Shaw CNS - Posted on 16 January 2023
I have attended clinic this afternoon , the care and empathy I have been amazing . This initially started with and my enquiry in the morning with a lovely receptionist . Then on arrival the receptionist was so caring , the radiologist what a gem she was . Then I entered the room to meet the most a amazing lady consultant and her radiologist . So kind , supporting all the way through my journey . Please can you pass on to this team they should be so proud of the service they provide , giving all patients excellent care . If there is an award this team should receive it , thanks again !
Visited January 2023
Review titled Thomas Linacre Outpatient Centre
Replied on 22 March 2023
Thank you for sharing your experience at the Thomas Linacre Centre. I will ensure your feedback is passed on to the team, I am sure they will be delighted. Yours sincerely Emma Swift Deputy Patient Relations and PALS Manager
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