The Gables - Ratings and reviews
Reviews
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Review titled Very, very bad. Incompetant and inexperienced.
Rated 1 star out of 5
by Anonymous - Posted on 10 November 2023
If you get through on the phone and past the receptionist asking why you want to talk to someone, you will be put you on hold while they discuss with the team why you are calling. Sometimes there will be a callback, sometimes not at all. If you are called back you have silly questions like what can we do to help you?, what do you want us to do? I got the impression that the staff are in training. It doesn`t matter what you talk about, they are not interested or it doesn`t come under their remit. You then get told to call the NHS 111 service, even during the day according to the 111 service.When you call the 111 service, they too do nothing and leave a message for the day team to call the patient. No wonder people are dissapearing from their patient list. If you have an addiction, there is help, otherwise you are on your own. Some of the staff sound like they have just left uni. No compassion or understanding of patients.Basically it is a service to get diagnosed then left to it or signposted to anywhere but their team. I know what I will be doing.
Visited October 2023
The Gables has not yet replied.
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Review titled Shocking
Rated 1 star out of 5
by Anonymous - Posted on 19 July 2023
I telephoned The Gables this morning and there is a new phone system to progress through. There are several options to press a numbered button on your phone keypad, or else to continue to hold, as I did because I have no idea which of the options I am classified as. After several attempts somebody answered my call. I said who I needed to talk to and I was asked my reason for calling, so an email could be sent to the person concerned. I did this and was informed that I would be contacted later. I was indeed contacted and after speaking about my problem, the call was wound up. I felt no further forward with my issue, and I wasn’t even asked how I was. The call must have only lasted 2 minutes. This is no surprise to me, as I find there is a contrived nature to all my dealings with this place. I might just as well go talk to a robot then at least I would know I was not dealing with a person! I know there is a chronic lack of funding for mental health, but it would help if I could speak to a human being who has at least got some empathy and interest in how I feel. Today I really needed to talk, but it didn’t happen.
Visited July 2023
Review titled The Gables
Replied on 08 August 2023
Thank you for your feedback and I am very sorry that you had a negative experience when contacting one of our services. There are many services at The Gables and without further information it is difficult to resolve thee difficulties you experienced. If you would like to provide further information and would like to be assisted with what occurred our Patient Advice & Liaison Service (PALS) would be more than happy to help. Their contact details are 0800 085 7935 email epunft.pals@nhs.net
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Review titled Unsatisfactory Care
Rated 1 star out of 5
by frazer - Posted on 06 May 2023
I recently had an experience with The Gables mental health service provided by the NHS and unfortunately, it was not a positive one. While I understand that the staff at The Gables are stretched thin due to underfunding, I was disappointed by the lack of empathy and professionalism displayed by some of the staff members. For example, my girlfriend missed an appointment due to a miscommunication between the receptionist and the nurse. However, when she returned to reception, the staff refused to take responsibility and instead blamed my girlfriend for their own mistake. This was a frustrating experience for both my girlfriend and myself, as we understand that mistakes can happen, but it was the staff's unwillingness to take accountability that was disappointing. Additionally, my girlfriend was promised a phone call regarding additional services but it never came. This lack of follow-up and communication from the staff was unprofessional and disheartening. Despite these negative experiences, I do sympathize with the staff at The Gables as I understand that they are under a lot of pressure due to underfunding. It's clear that the staff at The Gables need more resources and support to provide the level of care that their patients deserve. While it's easy to place blame on the staff, it's important to recognize that the root of the problem lies in the lack of funding for mental health services in the NHS. I hope that the government takes serious action to increase funding for mental health services and provide adequate resources for staff, as this is crucial for both staff and patients. Overall, while my experience with The Gables was disappointing, I do hope that they can make positive changes in the future to provide better care for their patients
Visited May 2023
Review titled The Gables
Replied on 05 July 2023
Thank you for your feedback. Firstly, we would like to apologise that you and your partner experienced a negative interaction with our team. It has been difficult to investigate this due to a lack of personal details relating to your partner. We would like to ask you or your partner to contact the clinical manager on 01376 522300 to aid with our investigation and to help us to come to a satisfactory conclusion. We look forward to hearing from you.
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Review titled So far 21 calls and no one answers
Rated 1 star out of 5
by Anonymous - Posted on 06 March 2023
So far today I have tried to call 21 times during office hours and all that happens is an automated voice states the call is very important and transfers and the call , this goes to an automated message advising of office hours then ends the call - no message on website to say there is a problem. When a person is desperate this only makes matters so much worse
Visited March 2023
Review titled The Gables
Replied on 04 April 2023
Thank you for your feedback and firstly we would like to sincerely apologise for the difficulties you have been experiencing. I can confirm we are aware of the problem and are trying to get this resolved, which will involve in setting up a new system that will allow calls to wait in a queue. I would like to reassure you that this is trying to be dealt with as a priority and hope to resolve this as soon as we possibly can.
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Review titled Lack of knowledge of telephone receptionist
Rated 3 stars out of 5
by Anonymous - Posted on 13 March 2023
I received a telephone re my stepmother. I was asked to ring 522300 and ask for [name, indistinct, not repeated] of the drst team. Operator [name withheld] said she did not know of person who rang, nor of the drst team [which does exist] and was going to leave it at that! Unbelievable.Later rang 0330 726 0130 11 am Monday. Message giving hours, then cut off! I was obviously within the stated hours.
Visited March 2023
The Gables has not yet replied.