Sheffield IAPT - Ratings and reviews
Reviews
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Review titled The admin needs work.
Rated 1 star out of 5
by Anonymous - Posted on 18 March 2024
Initially had a great experience - registered online and had an initial phone appointment within a week. The practitioner I spoke to was lovely and made me feel comfortable. It was all downhill from there - I was supposed to start a group online session the following week, but I was never sent the online meeting link. I kept waiting for it and assumed it may arrive 30 mins or so before the session but it never came. I was then told I was kicked off the course for not attending the first session (!) I rang up and said fine I will just go on a waiting list for 1-1 therapy if that’s the attitude with which the online courses are ran. Bear in mind this is a course that is meant to help with anxiety and only made me feel worse. So I then waited around a month for 1-1 therapy, received a text on a Sunday afternoon to say I have my first appointment on Tuesday, at 11am, and the name of my therapist. Okay. Where am I supposed to go exactly? So then I have to ring up, again. Again, this is meant to be helping with my anxiety… luckily the work I have done in the past means I can handle phone calls when I know what to say (in this instance “where is my therapy session meant to be…”) but it’s very common for people struggling with anxiety (I.e the people accessing this service) to struggle with phone calls. So constantly failing to provide communication and information is not okay. When I rang up today to confirm the location of my appointment they didn’t seem to give a toss that they didn’t do their job properly, then told me it’s on the other side of the city to where I live and work. So now I have 24hours to figure out how I’m going to get there, during a work day! Simply none of how this system works is built with anxious and depressed people in mind, it’s only making things more difficult. I appreciate the short wait times but what good are they when the service is so difficult to access? I just hope my therapist tomorrow is actually useful to make all this worth it.
Visited March 2024
Sheffield IAPT has not yet replied.
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Review titled Bad experience
Rated 1 star out of 5
by Anonymous - Posted on 07 May 2023
I opened up in my initial assessment because I thought I could and have now been referred to child services even though my mental health doesn’t affect my children and they are not in any danger. Now I cannot trust any health professionals
Visited May 2023
Sheffield IAPT has not yet replied.
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Review titled Not fit for purpose
Rated 1 star out of 5
by Anonymous - Posted on 20 April 2023
Referred by my GP months ago when I was worried I would end my life. It had taken a lot to confide in my GP but felt if I didn't I would take action. I felt like CBT was the right thing for me having had ir before. Had a lengthly call where I was dissuaded from having CBT and was only offered talking therapy and was given generic numbers regarding suicide prevention and then waited for months and months. Received a call or email or text at some point asking me if I was still wanting a service or whether I felt I didn't need it anymore. The way it was worded was geared more towards declining a service. I opted to still wait to see someone. Received a text months later to say an appointment had been booked for me at an unsuitable time. There was no discussion with me or option to amend this. I found this very insensitive bordering on cold. I know people working in this profession do care and do have a long waiting list with limited resources but for me and other people it has been pointless. Since referral I have been very vulnerable and was very very close to ending my life several times. Very upsetting. Very poorly managed service that is not fit for purpose.
Visited April 2023
Sheffield IAPT has not yet replied.
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Review titled Made me feel worse
Rated 1 star out of 5
by Anonymous - Posted on 22 February 2023
i was referred by my doctor . waited a week for assessment. i built my hopes up this would work . Nearly a hour of going through the trauma in my life on the phone today with iapt . They decided its too complex for them so can only send me a stratergy plan . They cant refer me to the counciling i need they can only advise me to get in touch with these places . They have waiting lists for months and months . Im now left feeling even more alone and now got to try and file away in my head all that i have brought up today over the phone appointment and also feeling worse .
Visited February 2023
Sheffield IAPT has not yet replied.
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Review titled Waste of time
Rated 1 star out of 5
by Anonymous - Posted on 09 June 2022
Following my referral to the Sheffield IAPT service it took as long as 6 months before I was offered an appointment with a clinical psychologist. The first session with a male clinical psychologist was dreadful. He was late. He did not apologise. He came across as arrogant, disinterested, dismissive and judgemental. His tone was uncaring. He kept interrupting me. He made little eye contact. He mostly spoke about himself, his PhD and his research most of the time, including an apparent TV appearance. He was very scruffy and unkempt in appearance. Although he was late, he ended the session early. He glossed over the risk assessment. To my shock, he informed me at the end of the first appointment that he did not think he could help me, and, against my wishes, discharged me, even though I disclosed to him I was feeling suicidal. I was left feeling completely disillusioned, demoralised and abandoned by the Shefield IAPT service. After this awful session I contacted Sheffield IAPT admin and asked to be reassigned to another clinician. They refused to do so, saying I had been discharged. When I appropriately challenged this, to my shock and dismay, they just hung up on me. I will never again contact Sheffield IAPT. It made me feel worse. I would not recommend Sheffield IAPT to anyone. It makes you feel even worse than when you started.
Visited May 2022
Sheffield IAPT has not yet replied.