Sandalwood Court - Ratings and reviews
Reviews
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Review titled Diagnostic overshadowing and dismissive
Rated 1 star out of 5
by Ash C - Posted on 15 September 2023
A real issue with Diagnostic Overshadowing. Started my assessment in the public waiting room. Feel like she was purposefully trying to antagonise me. Very dismissive. Assessor said she read my letter and knew I didn't have a diagnosis, despite me showing real life examples for every single symptom on the NHS website - I feel she came in having decided not to give me a diagnosis and nothing I said would change that. Kept making comments on my existing diagnosis blaming everything on that when I have done my research and know that it's something more. It came across that she didn't believe what I was saying. Felt patronising. The lady spoke negatively of her other colleagues. I felt completely lost at the end of my appointment as she gave me nothing, if I haven't got this diagnosis I don't know what the next steps are for the symptoms I have so I feel like she's derailed my life without care because she just didn't provide any information for what's next. I finally got to the point of trusting mental health services after being burned by reaching out and getting nothing 8 years ago, I tried this again when I felt ready and this lady and the service have ruined everything again for me. I really would like a second opinion from someone other than the lady I saw but I have no faith in the service that others will be better. I can't remember the name of the lady I interacted with - she has promised to call me if they want to change my meds (which I really don't trust them to do, especially if they think there's nothing wrong with me) so if she does this - I will try and get her name then. Such a poor service. I was doing okay then left that appointment sobbing, angry, and suicidal.
Visited September 2023
Review titled Sandalwood Court
Replied on 20 September 2023
Dear patient, Firstly, we are really sorry to read this and that your experience at this assessment was poor. We are concerned about you and how you are doing. We would be really grateful if you would contact us so we can look into what happened. Your comment has been raised with the senior mgt team in Swindon and their Quality Improvement Lead (Mik Frodin) would like to speak with you if at all possible? She can be contacted on email at: m.frodin@nhs.net to arrange a convenient time for you. Alternatively, you can contact our PALS team who will be pleased to help and advise you. They can be reached at awp.pals@nhs.net or by telephone at 0800 073 1778 or 01225 362900 with best wishes, Jo Collins, DH of Patient and Carer Experience