Redcar Primary Care Hospital
West Dyke Road, Redcar, Cleveland, TS10 4NWContact details and opening times
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Reviews
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Review titled Waste of precious time
Rated 1 star out of 5
by REED - Posted on 22 June 2022
Tried to access urgent treatment at 7.30pm, stood in queue, receptionist ignored us for 10 minutes, then curtly asked is she could help, to announce 'they were full to capacity". Looking around there were twice as many staff than patients, with 2 hours before closing, she did not advise us of other centres where we could go for treatment. There were no notices at the entrance of the hospital explaining they were full and numerous staff saw us stood waiting. Why do you need 2 (two) receptionists when you are full? Even car parks have a sign at the entrance when they are full! We thought we must have been invisible whilst she tapped away on her computer. Calculating the salary cost of the many staff compared to patients treated, there is no doubt where the funding drain is for the nhs and with the attitude we received it is a shameful service, let us never forget that these staff are paid to serve and treat.
Visited June 2022
Review titled Redcar Primary Care Hospital
Replied on 23 June 2022
Good afternoon Thank you for leaving comments on the NHS Choices Website for the South Tees Hospitals NHS Foundation Trust. I am very sorry for your experience at the Urgent Treatment Centre, Redcar Primary Care Hospital. Please contact the Patient Experience Department on 01642 854807 who can help to resolve your issues. The service is available Monday to Friday from 9 am to 4 pm excluding bank holidays. When officers are dealing with other enquirers, you may reach the voicemail. Under these circumstances, please leave a message with your name and contact telephone number and an indication on the most convenient time to ring you back. We look forward to hearing from you shortly and in the interim, please be assured that the department has been made aware of your comments. Thank you Kind regards Patient Experience Department The Old Post Room North Reception The James Cook University Hospital Marton Road Middlesbrough TS4 3BW Tel no: 01642 854807 Email: stees.patient.experience@nhs.net
Information supplied by South Tees Hospitals NHS Foundation Trust