Patient Transport Services Hq
UK EMERGENCY MEDICAL TRANSPORT - AMBULANCE SERVICE - Nationwide, Ambulance Patient Transport Service & Secure Mental Health Transfers. Tel: 0161 425 3443, Nationwide, Greater Manchester, M12 4DYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled wonderful
Rated 4 stars out of 5
by Singh - Posted on 01 May 2024
great service kind of a bumpy ride but nevertheless gets me to my appointments where i want to be, drivers friendly helpful, always a pleasure service has improved after covid, got to meet our driver from a while back brings warm feelings to our hearts, perhaps try to speed up wait times but usually always on time, has taxi patient transport and ambulances and respect elderly with their carers, all in all great service thank you! from p and h.
Visited April 2024
Patient Transport Services Hq has not yet replied.
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Review titled Incredible service
Rated 5 stars out of 5
by Anonymous - Posted on 14 March 2024
On time people were courteous and helpful sat-nav was brilliant avoiding the traffic areas Thank you very much
Visited March 2024
Patient Transport Services Hq has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Hajar - Posted on 29 February 2024
The staff that helped me get home safely were very nice and funny and knew their job. They cheered and distracted me a lot by talking to me and being friendly which made me forget about the pain I had. Unfortunately I can’t name the kind people that helped me get to my house so I’ll say it in general, they should have a raise.
Visited February 2024
Patient Transport Services Hq has not yet replied.
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Review titled Appalling service
Rated 1 star out of 5
by Anonymous - Posted on 05 December 2023
My mum had a pre booked appointment for 2.30 today 5/12/2023 to attend her Kidney clinic and the drivers never turned until 4.20 causing her to miss a the appt,my mother isn't keeping the best of health and she has poor mobility,your department scheduling is poor and putting patients lived at.risk,my mum was so anxious regarding her.appt,and she knows the next appt she'll need to rely on your service so please get your department in order.
Visited December 2023
Patient Transport Services Hq has not yet replied.
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Review titled Patient transport
Rated 2 stars out of 5
by Anonymous - Posted on 03 November 2023
You book transport because you can't walk then are subject to wait until midnight or the next day to go home after spending a harrowing 3 months in hospitals. There is no staffing in wards or transport to get these bookings completed. Absolutely shocking management!
Visited November 2023
Patient Transport Services Hq has not yet replied.
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Review titled Phone unanswered over two weeks, multiple calls and times
Rated 2 stars out of 5
by Heward C - Posted on 20 September 2023
Sadly disappointed, as above stated title, sometimes I phoned for 17 to 20 mins, just rang and rang. Nhs help is next to none for contacting this service, just passed me to a receptionist at their headquarters who said brusquely "we don't deal with things like this?". You have the option to phone and that's it and if it isn't answered......? *I should point out that the Cumrbrian staff are very helpful/courteous when you do get through and cannot be faulted. It is the system that stinks.......
Visited September 2023
Patient Transport Services Hq has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 14 September 2023
Our family would like to note how great service was received from a member of staff after receiving very bad news at appointment this staff member went over and above to make patient feel bit more a ease and be able to deal with news that was given ...Great work keep it up
Visited September 2023
Patient Transport Services Hq has not yet replied.
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Review titled Missed several appointments due to their service
Rated 2 stars out of 5
by Anonymous - Posted on 04 October 2023
Have been left waiting 6 hours to be picked up, sat on the phone for a total of 4 hours trying to book (and was hung up on a few times) so I ended up missing the appointment- I’m now sat i the phone a month later hoping they will answer in the next 3 hours so I don’t have to reschedule the appointment yet again. Have also missed two appointments due to the driver going to the wrong address despite me having the correct pick up address on my email confirmation.
Visited September 2023
Patient Transport Services Hq has not yet replied.
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Review titled Dhl Patient transport is badly coordinated
Rated 1 star out of 5
by Aidan S Rivett-Carnac - Posted on 02 May 2023
Transport to Dialysis unit is generally good. Transport after Dialysis is very hit and miss. I often travel in with patients who live near me but this is seldom the case going home. Waits of two to three hours is common. Drivers do not seem to realise that we do not feel well yet they drive recklessly, too fast and make me nauseous and car sick. The return journey controllers don't seem to know there way around London. I have been ferried all over the place dropping other patients off no where near where i live. It is a poor service and needs a lot of attention and coordination and sorting out.
Visited April 2023
Patient Transport Services Hq has not yet replied.
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Review titled Poor service when condescend to turn up
Rated 2 stars out of 5
by Julian Mclean-Thorne - Posted on 20 March 2023
In January when supposedly transporting to St George's Hospital Tooting failed to turn up. Not only that, at no time made any effort to contact me. Appointment rescheduledfor today. I've been waiting now for 2hrs 15mins for transport home having been advised 45 minutes wait. Service needs to improve
Visited March 2023
Patient Transport Services Hq has not yet replied.
Information supplied by North West Ambulance Service NHS Trust