Newcastle District Nursing Services - Ratings and reviews
Reviews
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Review titled Lack of support during terminal illness
Rated 1 star out of 5
by Anonymous - Posted on 19 December 2023
The nurses we encountered as a family gave conflicting advice and just seemed intent on handing off responsibility to another shift or another nhs service and at one point asked if anyone I’m the family could administer an enema to a terminally Ill family member. The final straw was when we rang for advice when our family member was unable to swallow to hear them laughing in the background and telling us to call 111. I hope no other family has to go through the pain of loosing a family member and also experience such an uncaring, unsupportive service as we have caring for our terminally Ill mum with no experience, being over whelmed and a service who should be there to support making the experience much worse. I will say the gps and 111 have been fantastic unlike the district nurses.
Visited December 2023
Review titled Newcastle District Nursing Services
Replied on 29 December 2023
We are sorry to hear of your family's recent experience and would be very interested in exploring this further with you. If you would like to discuss this please contact our Patient Relations Department on 0191 2231382 or e-mail nuth.patient.relations@nhs.net. If you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk.
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Review titled Fabulous service
Rated 5 stars out of 5
by Kenneth Dougall - Posted on 08 August 2023
Had the district nurse coming out since 15th july 2023 to change dressings on a leg injury. There is not a single thing i could fault them on. Very pleasant,polite and helpful. I feel very privileged to get the treatment that i receive from an excellent team. Top marks all the way from me
Visited July 2023
Review titled Newcastle District Nursing Services
Replied on 30 August 2023
Thank you for taking the time to leave your feedback regarding your recent experience with our district nursing service. We are pleased to hear that you received such good care from the team who visited to change your dressing. We will forward your feedback to the directorate, who will share with the team.
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Review titled Great caring service in own home
Rated 5 stars out of 5
by Julia - Posted on 11 May 2022
I cannot recommend the Newcastle District nursing staff highly enough. They have been brilliant with my mother.
Visited May 2022
Review titled Newcastle District Nursing Services
Replied on 13 May 2022
Thank you for taking the time to leave your feedback regarding your mothers care from the the District Nursing staff. We are pleased that they were brilliant with her and that you would recommend the services that they provide. We will forward to the directorate who will share with the team involved in her care.