Newbury Park Health Centre - Ratings and reviews
Reviews
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Review titled Terrible practice
Rated 1 star out of 5
by Liliana - Posted on 15 May 2023
Have been in this GP from 2017. Never once had a appointment on time. It's always late 15m to 1hour. Today had phone appointment doctor calls 2 times one I pick second goes straight to voicemail message left to reschedule with in less than a minute from initial call. Call GP after 50m receptionist picks the call asking if I'm gurtinder something I say no, hangs up straight on my face. Call second time 35 m until pick the call I explain everything receptionist says I don't know it wasn't me so anyways your date of birth. Every time more rude and disrespectful. Putts me on hold when I refuse to reschedule for 9 days after my original appointment. Just to put someone else to say if I don't accept then there's no appointment. Request letter with regards of doctor appointment it cannot be given only by appointment.
Visited May 2023
Newbury Park Health Centre has not yet replied.
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Review titled Bad experience with blood test staff
Rated 3 stars out of 5
by Anonymous - Posted on 13 April 2023
This morning (13/04/23), we went for a blood test. The appointment was at 11am we went a little late as my mother is disabled after having a stroke so getting ready and walking takes her time. Despite this, there were people coming 10 minutes late that were still being seen before us while we were waiting and they refused to see us. Blood test staff were rude, even when the practice was empty with no other patients, they still didn't see us. We asked to be seen but were received with an unpleasant reply by staff who told us to come and do their job for them. We waited longer but they still didn't see us and came home without doing the blood test we waited 2 weeks to do.
Visited April 2023
Newbury Park Health Centre has not yet replied.
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Review titled worst practice
Rated 1 star out of 5
by Anonymous - Posted on 06 September 2022
you can phone them up and it says you are number 6 in line 30 min later you are number 1 then you are back to number 7 what a waste of time it is on the phone
Visited September 2022
Newbury Park Health Centre has not yet replied.
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Review titled Booking in
Rated 5 stars out of 5
by Anonymous - Posted on 27 September 2022
Self service check in is good, but when checking in today I was asked the question 'do you drink alcohol' and you had to press yes or no. I pressed yes because I do drink, but the last time I drank alcohol was February 2022, depending on what the question is for, the answer I have may be misleading. I could have said no, but that would not be truthful. Therefore I feel that there should have been an explanation around the question.
Visited September 2022
Newbury Park Health Centre has not yet replied.