Meadowfield Surgery
Sawmills Lane, Meadowfield, Durham, County Durham, DH7 8NHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent service for minor operation
Rated 5 stars out of 5
by Anonymous - Posted on 24 November 2022
Professional and friendly service at the surgery by all concerned from beginning to end. Well done much appreciated.
Visited November 2022
Meadowfield Surgery has not yet replied.
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Review titled Extremely poor service
Rated 1 star out of 5
by Annoyed and frustrated - Posted on 01 October 2022
Been advised by gp to book follow up appointments within 6 weeks on a number of occasions only for receptionists to provide mix messages about carrying this out making it impossible for me to do so. As a result i can’t make an appointment as being told they are fully booked and then when i do eventually get one its too late I’m being told by receptionist to book an 4 - 6 week appointment only I can’t as I’m then told they are fully booked. I can’t book anything online as no appointment, can’t get an appointment nearer the time within the specified time span as it’ll be too late. Can’t get an e-consult as the system is very flaky hardly ever available only when it suits the surgery a totally impossible situation.
Visited September 2022
Meadowfield Surgery has not yet replied.
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Review titled Extremely poor service
Rated 1 star out of 5
by Annoyed and frustrated - Posted on 01 October 2022
Been advised by gp to book follow up appointments within 6 weeks on a number of occasions only for receptionists to provide mix messages about carrying this out making it impossible for me to do so. As a result i can’t make an appointment as being told they are fully booked and then when i do eventually get one its too late I’m being told by receptionist to book an 4 - 6 week appointment only I can’t as I’m then told they are fully booked. I can’t book anything online as no appointment, can’t get an appointment nearer the time within the specified time span as it’ll be too late. Can’t get an e-consult as the system is very flaky hardly ever available only when it suits the surgery a totally impossible situation.
Visited September 2022
Meadowfield Surgery has not yet replied.
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Review titled Absolutely terrible reception staff
Rated 1 star out of 5
by Anonymous - Posted on 02 August 2022
Every single time I call this surgery I get a receptionist with an attitude. Today I rang about an enquiry about my husbands medication. I was told quite rudely that unless I was housebound then there was nothing they can do to help me. This I found very troubling, these are the first point of contact for anyone calling or visiting the surgery. They really are not giving the surgery a very good name. It’s almost like they just can’t be bothered to help and we are causing them trouble by actually asking for help. Also since this surgery has taken on the Brandon surgery patients it’s impossible to get an appointment without knowing at least 4 weeks in advance that you will need a dr. Something needs to change. I appreciate since Covid began it’s affected everything but come on other places have managed to get on an even keel now. Come on meadowfield surgery you can do better for your patients.
Visited July 2022
Meadowfield Surgery has not yet replied.
Information supplied by County Durham and Darlington NHS Foundation Trust