Healthy Minds Oldham - Ratings and reviews
Reviews
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Review titled Let down 3 times
Rated 2 stars out of 5
by Anonymous - Posted on 31 March 2023
My appointment time is every Thursday at 9.15am. I have been let down 3 times. The practitioner didn't call. The 3rd time I called to see why I didn't receive a call, he has told them he tried to call me 3 times and left messages for me. He did not. I had my phone with me at all times, I was sat at home waiting for the call whilst feeding my baby. I really don't need this, it's not helping my anxiety at all. They seem to be making excuses up for him and trying to put the blame on me, asking if I've blocked his number.
Visited March 2023
Review titled Healthy Minds Oldham
Replied on 06 April 2023
Thank you so much for taking the time to post your review. I am sorry that you have encountered so many issues whilst trying to access your appointments and that this has not helped your anxiety. Due to the delay in us receiving this post I believe that a member of the team has already been in touch with you to discuss the problems which you encountered and to resolve the issue. If you are still experiencing issues please do not hesitate to either contact the service directly or contact our Patient Advice and Liaison Service (PALS) on 0161 716 3178 who will investigate this further for you. Apologies once again Patient Feedback Team