Brighton & Hove City Council - Ireland Lodge - Ratings and reviews
Reviews
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Review titled Brilliant Care Home and Kind friendly staff
Rated 5 stars out of 5
by Linda Davison - Posted on 02 November 2023
My stepmother visited for restbite care and was very hostile and resistant to it but on seeing her room, which was lovely and the kindness and patience of the staff she was reassured that she was in a safe and caring environment. When I collected her she was happy and I could see had been cared for very well, she definitely benefitted from her stay. She also said the food was amazing and from someone who usually doesn’t eat alot that is very high praise. Thank you
Visited October 2023
Brighton & Hove City Council - Ireland Lodge has not yet replied.
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Review titled Compassionate care
Rated 5 stars out of 5
by Deborah Stephens - Posted on 14 July 2023
My partner suffers from Alzheimer’s and he has stayed here twice for respite care. I was very anxious leaving him in an unfamiliar environment and initially he did not want to stay. The staff were incredibly kind and highly skilled, winning his confidence and trust and encouraging him to stay. The care my partner received from every member of staff throughout each stay has been outstanding . He refers to them as his friends and looks forward to seeing them again. Apparently the food was good too - better than my efforts at home . Thank you Ireland Lodge for your thoughtful and compassionate care in what must be challenging circumstances at times.
Visited July 2023
Brighton & Hove City Council - Ireland Lodge has not yet replied.
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Review titled Praise to all
Rated 5 stars out of 5
by Stephen Goldthorpe - Posted on 05 April 2024
My dad (89)went into care with fractured ribs after a fall and a weight loss of 2.5 stone after carers at home didn`t work. There cared for him tirelessly and his weight increased. He used to shout at night and was very scared and they had to reassure him constantly. It went through the D.o.ls process which took over 1 year for it to be decided that he couldn`t cope at home. As his son I found this very stressful and the money/time could have been better spent elsewhere as after 2 months in care it was obvious he would never cope at home again. Over the time he became settled there and then became scared of going home. It wasn`t until the decision had been made for him to stay there permanently could I tell him that he would be looked after there and wouldn`t have to struggle at home. He probably wasn`t the easiest to get on with (especially in the early days) but they persevered to get him washed and changed, which he struggled with. Unfortunately on the 13th March this year my dad passed away. This was heart failure and everyone who I spoke to from the home treated me with the utmost respect. One of the carers came to my dad`s funeral yesterday and we spent a few hours chatting, which was really nice. I cannot thank the staff at the Lodge enough for looking after my dad, in the way they did and supporting me along the way. Everyone talks about the nurses and doctors that do a great job (and they do) but the staff there are my unsung heroes!! They are worth their weight in gold and what they do on a daily basis is certainly not easy but really makes a difference to everyone involved. It makes me sad/angry that the staff are not recognised in the way they should be! People are happy to judge without knowing the facts and very few will praise where it is due. Thank you to everyone at Ireland Lodge for everything that you done for me but especially for my dad. Please can you make sure that the staff see this feedback
Visited November 2022
Brighton & Hove City Council - Ireland Lodge has not yet replied.