University Hospitals of North Midlands - Ratings and reviews
Reviews
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Review titled Polite service
Rated 5 stars out of 5
by Martin Ward - Posted on 12 March 2024
On arrival reception was pleasant, went through to Pre-ams reception also pleasant and then seen by a nurse who was lovely and kind.
Visited March 2024
University Hospitals of North Midlands has not yet replied.
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Review titled Professionalism.
Rated 5 stars out of 5
by John Francis Salt - Posted on 24 January 2024
The commitment and professionalism of the team helped greatly in overcoming the fear and trepidation of my 1st experience of being a patient in hospital on ward 220. Thank you to you all for a positive outcome.
Visited January 2024
University Hospitals of North Midlands has not yet replied.
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Review titled Friendly staff
Rated 3 stars out of 5
by Rob Heath - Posted on 22 December 2023
On visiting a friend who is seriously ill, I have found the staff at Royal Stoke very friendly and efficient in their work.
Visited December 2023
University Hospitals of North Midlands has not yet replied.
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Review titled Superb performance
Rated 4 stars out of 5
by Kevan Roycroft - Posted on 17 December 2023
I had a visit to the county hospital Friday to the Pre- Ams department. I found the staff very caring and knowledgeable and answered all my questions.
Visited December 2023
University Hospitals of North Midlands has not yet replied.
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Review titled Exceptional service
Rated 5 stars out of 5
by Peter Malam - Posted on 08 November 2023
I received a review request for my recent visit to AEC at Royal Stoke. Unfortunately it said it was for an inpatient visit so I couldn't complete the survey as it was outpatient. The service I received, from reception to medical care was exceptional. My visit was on the morning of 07/11/2023.
Visited November 2023
University Hospitals of North Midlands has not yet replied.
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Review titled Felt pushed aside
Rated 1 star out of 5
by Anonymous - Posted on 13 July 2023
When I arrived, wait times weren't communicated. I felt like everyone was shouting at me and mad at me due to my communication issues. I often felt like I was in the wrong for seeking support even though 111 told me to go to Accident and emergency. I felt I couldn't ask for adjustments as the staff seemed hard to approach so didn't want to even ask for painkillers when I needed them.
Visited July 2023
University Hospitals of North Midlands has not yet replied.
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Review titled Amazing staff, and service
Rated 5 stars out of 5
by Mr Andrew Hodgkinson - Posted on 10 June 2023
Attended A&E with foreign body in eye, seen by doctor, sent for emergency eye procedure in out of hours clinic. All done 5 hours. Amazing. Thank you.
Visited June 2023
University Hospitals of North Midlands has not yet replied.
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Review titled Quick, professional service
Rated 5 stars out of 5
by Alan Trevor Tyas - Posted on 21 May 2023
I had a appointment for a CT-scan, I went 5 minutes early, when I got there, I was asked my name, 5 minutes later my name was called out I was escorted to the scanner room, told what to do politely, 5 minutes later, I was on the way out. A very good service was provided. Thank you.
Visited May 2023
University Hospitals of North Midlands has not yet replied.
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 30 May 2023
Three monthly visits for Macular injections so far. Very prompt and caring staff despite it being obvious that they are vastly overstretched. I wish it was easier to contact the department (ophthalmology) and that communication and information was easier and more consistent.
Visited April 2023
University Hospitals of North Midlands has not yet replied.
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Review titled Patronising use of pet names
by lynn.gater@btinternet.com - Posted on 19 February 2023
Despite my asking for it not to take place, staff persist in the use of names such as darling, dear, sweetheart when the patient has their name displayed by the bed. Having asked for it not to take place I was told I was passive aggressive so, clearly I have to put up with being patronised
Visited February 2023
University Hospitals of North Midlands has not yet replied.