Royal Free London NHS Foundation Trust
Royal Free Hospital, Pond Street, London, NW3 2QGPatient ratings and reviews
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Reviews
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Review titled Excellent patient management
Rated 5 stars out of 5
by Katri Jalava - Posted on 05 January 2023
I am very grateful to all staff of hand surgery in clinic 4. They operated my cat bite wound with local blocks professionally, efficiently and perfect aftermath. As always, I am especially grateful to all nurses & admin staff for taking care of me and organising the visits. I will be back :-)
Visited January 2023
Review titled Royal Free London NHS Foundation Trust
Replied on 11 January 2023
Dear Katri, Thank you for your comments, it's lovely to read that the staff operated on your cat bite professionally and efficiently. We'll share your feedback with the team in clinic 4. Let's hope you don't have to come back too soon! Best wishes, the patient experience team
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Review titled 7 month wait for Cardiology !!!!
Rated 3 stars out of 5
by Anonymous - Posted on 01 February 2023
I’m literally in shock. I have been referred to Cardiology. I get the letter finally telling me to book my Cardiology appt. 4 choices. Great you would think ! No. Not great at all. Absolutely appalling. Not a single Cardiology clinic has an appointment !!!! None. Nothing. Zero. I also read that 9/10 patients get seen by 30 weeks. 30 weeks !!!! That is over 7 months !!!! This obviously means that people must be dying waiting for Cardiologist appointments !! Then it said oh if no one contacts you by the end of March you can then call them up. Never ever have I heard of such a diabolical situation regarding possible urgent help. We are not talking about Arthritis here. We are talking about possible serious heart issues. I’m appalled and disgusted. It does not even tell you each clinics specific waiting times. Other than saying the 30 weeks for all !! It’s a complete and utter disaster. Let’s see if anyone even bothers to contact me. I won’t hold my breath.
Visited January 2023
Royal Free London NHS Foundation Trust has not yet replied.
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Review titled Disabled transport
Rated 1 star out of 5
by Delia - Posted on 27 January 2023
Disgraceful disabled service following 2 previous journeys with carer to help me (and staff) this time they said carer not allowed, my appointment was for 3.15 I didnt get home till 9pm as driver took me to the wrong address and thought I was someone else then dumped me back at the hospital, a very kind lady found another transport for me. I was stressed before this. I would never go back there horrendous experience
Visited January 2023
Review titled Royal Free London NHS Foundation Trust
Replied on 03 February 2023
Dear Delia, Thank you for taking the time to leave a comment here and we are sorry to read about your experience. If you would like this to be looked into further, our complaints team would be best placed to do this for you - you can email them at rf.complaints@nhs.net With best wishes, The Patient Experience Team
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Review titled Highly recommend- Saved my life
Rated 5 stars out of 5
by Kamini Kotecha - Posted on 11 December 2022
No words could explain the incredible quality of care I received at Royal Free. Having been admitted for emergency surgery, my end to end experience was extraordinary. I am forever grateful and would recommend the hospital to anyone in need or emergency care.
Visited December 2022
Review titled Royal Free London NHS Foundation Trust
Replied on 19 December 2022
Dear Kamini, Thank you for taking the time to write to us about your recent experience at the hospital. I am sorry to read that you needed emergency surgery, however glad to read that you had an extraordinary experience. It would be lovely if we could share your comments with the team/s that cared for you. If you would like to, please email us at rf.patientexperience@nhs.net and we'll pass your feedback on. With best wishes, the patient experience team
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Review titled Unbelievable care on 7 North
Rated 5 stars out of 5
by Ellie - Posted on 13 December 2022
Thank you so much to the most amazing ward. The doctors/ surgeons work so hard to help everyone they are so efficient. The nurses are so caring and will do anything to help you feel better. I could not be more grateful after being looked after so well for 8 days
Visited December 2022
Review titled Royal Free London NHS Foundation Trust
Replied on 19 December 2022
Dear Ellie, Thank you for your feedback regarding your recent stay on 7 North. We'll share your comments with the team who we're sure will be really happy to know that you felt so well cared for and found them to be efficient and hard working. Wishing you all the best for your recovery and for 2023 - the patient experience team.
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Review titled Terrible service (not related to trained medical staff)
Rated 1 star out of 5
by Anonymous - Posted on 15 December 2022
Brilliant doctors and nurses. But the receptionists and the people you first deal with need more training on how to speak to people and families who are distressed because they don’t know what to do. They just expect everyone to know everything and are very unhelpful in giving info. I truly don’t understand why some of the staff work in a hospital. So rude and aggressive.
Visited December 2022
Review titled Royal Free London NHS Foundation Trust
Replied on 19 December 2022
Dear patient, Thank you for taking the time to write about your recent experience at the hospital. We're sorry to read that you have found some of the reception staff to be unhelpful and rude. From the information provided, it's unclear whether this is to do with the staff at reception in a department (possibly A&E) or the main hospital entrance. We're keen to share this feedback with the right people so that this attitude can be addressed. If you're able to email some further information to rf.patientexperience@nhs.net we'll be able to pass this onto the correct management team. With best wishes, the patient experience team
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Review titled Incredible midwifery and labour teams
Rated 5 stars out of 5
by Anonymous - Posted on 27 December 2022
I could not send enough appreciation toward both teams for the incredible experience my husband and I had at the Royal Free. We had the most wonderful midwife, the labour team and aftercare team were all so passionate, caring and warm and the hospital was clean and comfortable. My entire pregnancy journey was marvellous from beginning to end even when we needed to return to hospital with our newborn baby. Thank you Royal Free maternity and labour teams for being so utterly fantastic!!
Visited November 2022
Review titled Royal Free London NHS Foundation Trust
Replied on 11 January 2023
Thank you for sharing your feedback with us regarding your birth experience. It's so nice to read that everything went well and that you found the team to be passionate, caring and warm. We'll share your feedback with the team, but if you would like to let us know your midwife's name (and yours!) please drop us an email at rf.patientexperience@nhs.net With best wishes, the patient experience team
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Review titled Great Experience
Rated 5 stars out of 5
by Mary-Jane Low - Posted on 27 November 2022
My experience at the Royal Free Hospital was excellent. Staff were friendly and reassuring. A great visit. A big Thank you to the Endoscopy department
Visited November 2022
Review titled Royal Free London NHS Foundation Trust
Replied on 19 December 2022
Dear Mary-Jane, Thank you for your positive comments. We'll share them with the the Endoscopy team. With best wishes, the patient experience team
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Review titled Abysmal Pharmacy
Rated 1 star out of 5
by Anonymous - Posted on 13 October 2022
For God's sake, do something about the appalling pharmacy and wait times. Is it really acceptable to expect people, many ill or unable to stand, to stand in queues for an hour? Yesterday, 25 minutes in a queue to get a ticket, then over 30 minutes in another queue to collect. A hot, airless room, with over 50 people, was in immense pain and nearly fainting by the time I got my meds. And this isn't a one-off. Shameful.
Visited October 2022
Royal Free London NHS Foundation Trust has not yet replied.
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Review titled No care given
Rated 1 star out of 5
by Pier Luigi Ceccarelli - Posted on 26 May 2023
I saw a Consultant from the Neurology department of the Royal Free in April, July and September 2022. After more than 1 year wait and being asked to try other ineffective medications, the consultant confirmed that I was going to receive treatment (a new medication, called Aimovig, that I had to inject by myself). At the end of May 2023, I am still waiting and no one bothered to contact me with an update, or offer another appointment to review the situation. Disgraceful patient care!
Visited September 2022
Royal Free London NHS Foundation Trust has not yet replied.