Moorfields Eye Hospital NHS Foundation Trust
162 City Road, London, EC1V 2PDPatient ratings and reviews
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Reviews
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Review titled A Team of Professionals
Rated 5 stars out of 5
by A Professor of Philosophy - Posted on 11 June 2024
At Moorfields A&E Department on Friday, 7 June 2024, I encountered an exceptional team of professionals. From the welcoming staff at the registration and receptionists’ desk to the skilled triage nurses and attentive pharmacists, everyone provided exceptional care. Above all, a brilliant, knowledgeable young Ophthalmology resident based in London who is also a member of the Royal College of Surgeons particularly impressed me. He examined my left eye meticulously, explained the root cause of the problem clearly, and prescribed effective medication. His knowledge and care were truly outstanding. I left the department with a positive experience and immense gratitude for the entire team. I wish them all the best of success in their future endeavours.
Visited June 2024
Moorfields Eye Hospital NHS Foundation Trust has not yet replied.
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Review titled Wonderful visit
Rated 5 stars out of 5
by Ian - Posted on 29 May 2024
We've heard good things about Moorfields Eye Hospital over the years but when my wife and I attended an appointment for my eye recently, I was treated with respect, but kindness by all the staff. Everything was explained to my wife and I and all our questions were answered and explained carefully. When we visit a hospital there is a little apprehension, but we left feeling happier with all the help and kindness shown.
Visited May 2024
Moorfields Eye Hospital NHS Foundation Trust has not yet replied.
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Review titled Excellent Practice
Rated 5 stars out of 5
by Abena Mintah - Posted on 26 April 2024
The service was quick and The staff were up their task. I was fully satisfied w the team who did the initial assessment. The nurse and doctor who saw me later explained everything that was happening to me. They went to the extent of taking me through thorough tutorials on eye care. I was given pamphlets which were further instructional and educative. I was happy and relieved of any suspicions and biases.
Visited April 2024
Moorfields Eye Hospital NHS Foundation Trust has not yet replied.
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Review titled An Excellent Hospital
Rated 5 stars out of 5
by Anonymous - Posted on 03 April 2024
I visited the A& E Department of Moorfields Hospital today (Wednesday, 04/04/2024) to consult with the doctors there concerning irritation and redness of my left eye. I was impressed by the organisational efficiency of the system in place in the hospital and the professionalism of all the hospital staff, each in his/her line of activity. In particular, I was impressed by the level of expertise of the consultant who thoroughly examined my eye and, correctly identified the problem and prescribed an effective course of treatment. He also kindly provided me with a very informative pamphlet concerning my symptoms. I wish this consultant [whose name, unfortunately, I am not allowed to use in my review due to the rules of the Moorfields Hospital] and all his colleagues the very best of success in the work they do to improve the health of the nation and alleviate the suffering of their patients.
Visited April 2024
Moorfields Eye Hospital NHS Foundation Trust has not yet replied.
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Review titled Good however some staff are very impolite and unprofessional
Rated 3 stars out of 5
by Anonymous - Posted on 08 March 2024
The triage nurse in cubicle 2, seemed indifferent to the urgency of my eye condition despite 111 advising it could be a high-risk retina detachment, potentially resulting in vision loss. Instead of prioritizing my emergency, she complained about us not being at the local hospital. This lack of concern and professionalism was deeply disappointing, especially given my own experience in a caring profession. I expected better treatment and a more compassionate approach to patient care. It wasn't the time and place to be guided where we should go and what's local as it was an emergency and we were guided by Newham A&E to go to Moorfields. She was about to send us back if we hadn't told her it was an emergency and we've been travelling back and forth the whole day. I am disappointed not only from the way she acted today but her tone of voice and how unbothered it seemed she was about her patients, not even giving them direct eye contact when speaking and very blunt. Very unprofessional.
Visited March 2024
Moorfields Eye Hospital NHS Foundation Trust has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Fraser Borwick - Posted on 03 February 2024
Excellent service from a great team. I had a check up on Glaucoma and was impressed by the professionalism. There was no waiting around, bright reception area, spacious waiting areas well ventilated and brilliant staff at every level from medics to porters. I was guided around, had excellent explanations on my situation and very thorough. I was there three hours and it flew by. Came away feeling good with a much better understanding.
Visited February 2024
Moorfields Eye Hospital NHS Foundation Trust has not yet replied.
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Review titled Wonderful staff
Rated 5 stars out of 5
by Gillian Hurley - Posted on 13 December 2023
Attend glucoma clinic 2 the staff are always so kind and professional. Thank you so much for everything. You are the best, and I'm so grateful too you.
Visited December 2023
Moorfields Eye Hospital NHS Foundation Trust has not yet replied.
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Review titled Wonderful hospital
Rated 5 stars out of 5
by Anonymous - Posted on 28 December 2023
I feel so lucky to have this world class eye hospital on my local bus route. Emergency operation for detached retina at Christmas and subsequent treatment for cataracts was all done by caring staff who keep you informed of what is happening. If your appointment is running a bit late it’s probably because someone else’s is receiving the treatment we all expect. Take a book and a coffee and count yourself lucky to be there.
Visited December 2023
Moorfields Eye Hospital NHS Foundation Trust has not yet replied.
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Review titled Disorganised service
Rated 1 star out of 5
by Shuja Khan - Posted on 30 December 2023
My son Shuja Khan & I arrived on 30th Dec at 5.55pm after already been in A&E Northwick Park on 27th & spending 3hrs waiting there. We requested the receptionist that my son would like to be seen only by a doctor. However after waiting for 4 hrs we were told that wait could be now 6hours but with no clarity. When we asked the staff who was announcing the delay to clarify the waiting time, he was really unclear of exact how long the wait will be & in what order it will be, was the wait from original arrival time or from the time he was announcing. He was unsympathetic about people who had already been waiting for hours. He was practically asking all to go home & come back in the morning. Who actually wants to be waiting in A&E for hours unless there’s a need to. Eventually we were then called by the same staff for the treatment. We politely reminded him of our request to be seen by a doctor. He did not seem to be happy & suggested that I (the mum) was delaying my son to be seen. This is a very poor service from a specialised hospital towards A&E patients. I can appreciate the wait could be longer but not to give any idea & have waiting time of 6 hours is totally unexpected. There is a lack of staff contact, staff availability & uncaring attitude towards patients who waited for hours in the reception area. There was no one to answer any questions after the announcement & every time we tired to, we were made feel as if we were taking their time. Shambolic service from both NHS trust & from the hospital.
Visited December 2023
Moorfields Eye Hospital NHS Foundation Trust has not yet replied.
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Review titled Phenomenal online experience
Rated 5 stars out of 5
by Chaya - Posted on 24 September 2023
For the dr that was online this morning the 24th September: You were the best dr I have ever encountered. I was in extreme pain, you were reassuring and methodical. I have a scratched cornea and the medicine suggested has helped within hours. This is what the NHS should be. An online consult within five mins, a brilliant and calm dr that was attentive and gave me as much time as I needed. Thank you.
Visited September 2023
Moorfields Eye Hospital NHS Foundation Trust has not yet replied.