Manchester University NHS Foundation Trust - Ratings and reviews
Reviews
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Review titled Fantastic service
Rated 5 stars out of 5
by Mother - Posted on 26 April 2024
My 10 year old son woke up being sick and with pain in his testicle. We did a quick Google and were recommended to go to A & E. I took him to Trafford General Walk In approximately 9am. We were seen very quickly and examined and advised to go to the children's hospital where they had phoned ahead to book us in. On arrival at Manchester children's hospital we were quickly seen by a surgeon who explained the procedure that he would complete. He was in theatre at 12.30 - he had a twisted testicle which still had a blood supply as it had been treated so quickly so he got stitched up and there should not be any long term damage. Staff in both hospitals were fantastic and we got discharged at 6pm that day.
Visited March 2024
Manchester University NHS Foundation Trust has not yet replied.
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Review titled Compassion and faultless care
Rated 5 stars out of 5
by Anonymous - Posted on 26 February 2024
I had my first experience with emergency care and found all services to be caring, attentive and thoughtfully responsive. From contacting 111, to the ambulance, to reception at A&E, triage, nursing staff, attending A&E physician, the support staff, porter, radiographer, and specialist physician, I was listened to, cared for and treated quickly and efficiently. I couldn't have asked for more care. I would like to thank all the staff involved with my care on Saturday night, you helped me at a time when I was in so much physical pain and distress. Thank you so much!
Visited February 2024
Review titled Manchester University NHS Foundation Trust
Replied on 25 March 2024
Dear Patient, Thank you for taking the time to share your positive feedback regarding your experience at the Manchester University NHS Foundation Trust. It is always good to read such positive words in response to the conscientious work of all our staff at the A&E and great to hear that you felt safe and well looked-after throughout your stay. We are striving to improve the efficiency and care levels through all of our emergency services and to know that it is working is encouraging for us. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments. Aamna Khan Patient Experience Involvement and Engagement Officer
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Review titled superb experience
Rated 5 stars out of 5
by Michael Rappaport - Posted on 26 February 2023
Attended the cardiology dept. at Wythenshawe Hospital on 26.02.2023 for an echocardiogram . The Nurse who carried out the procedure was very professional and polite and explained what she was doing. She is a credit to the Trust
Visited February 2023
Review titled Manchester University NHS Foundation Trust
Replied on 27 February 2023
Thank you for your positive comments posted on the NHS website regarding the care you received within the Cardiology Department at Wythenshawe Hospital. It was very kind of you to take the time to write and compliment the staff as it is always good to receive positive feedback which reflects the hard work and dedication of our staff. It was reassuring to read that you thought the individual completing your echocardiogram was professional and polite and clearly explained what they were doing. I can assure you that we have passed on your thoughts to the Head of Nursing who will share your comments the staff involved. The Patient Experience Team
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Review titled Booking service
Rated 5 stars out of 5
by Anonymous - Posted on 07 June 2022
The process of booking an x-ray appointment was speedy and very efficient. This was marred by the fact that the opening words were “your call is important to us“ followed by 26 minutes of ring tone before it was answered.
Visited June 2022
Review titled Manchester University NHS Foundation Trust
Replied on 16 June 2022
Thank you for your kind words and for taking the time to let us know of your experience with our services. We really appreciate it. It is unclear when you rang the Trust and had to wait for a long time to speak to someone whether you rang the Department of Radiology or the Trust’s switchboard. Please accept our apologies that you have had to wait for someone to answer your call. If you would like to discuss your comment further, please do not hesitate to ring the Patient Advice and Liaison Service on 0161 276-4509, quoting case PO22/0028. Once again, thank you for letting us know of your experience of our services. The Department of Radiology
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Review titled Undiagnosed fractured leg
Rated 1 star out of 5
by Elizabeth O'Sullivan - Posted on 17 May 2022
My toddler was seen in 3 consecutive days, and it was only on the 3rd day that a fracture was diagnosed on his shin, using the xrays taken on day 1. The pain my toddler went through is unforgivable.
Visited May 2022
Review titled Manchester University NHS Foundation Trust
Replied on 25 May 2022
Please accept our sincere apologies for the pain and distress that this has caused to you and your child. The team in the Paediatric Emergency Department strive to provide accurate and timely diagnoses for our patients. Unfortunately, we are unable to provide any specific details without some further information regarding your child. If you would like us to investigate further, please email the patient advise and liaison service on pals@mft.nhs.uk, quoting case number PO22/0018.