Countess Of Chester Hospital NHS Foundation Trust - Ratings and reviews
Reviews
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Review titled Absolutely terrible - won’t answer phone
Rated 1 star out of 5
by Diane Barnett - Posted on 16 December 2023
Won’t answer phone do we can talk to our mum - don’t keep us informed what is happening to her - bluebell ward Ellesmere Port - my mother is going down hill fast it’s terrible to see your loved ones going through this - can’t see due to ward closures- they just won’t answer phones- absolutely awful service-
Visited December 2023
Countess Of Chester Hospital NHS Foundation Trust has not yet replied.
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Review titled Compassionate care
Rated 5 stars out of 5
by Amanda P - Posted on 04 April 2023
Absolute praise for the ED staff who provided excellent compassionate care for my husband yesterday. Despite another extremely busy day delivering emergency care the staff remained calm and highly professional in their approach. Their friendly demeanour helped to put us at ease. Thank you all so much.
Visited April 2023
Countess Of Chester Hospital NHS Foundation Trust has not yet replied.
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Review titled Professional and friendly
Rated 5 stars out of 5
by Anonymous - Posted on 15 February 2023
I had the misfortune of having to bring my little girl to A&E on the night of 13 Feb /early hours of 14 Feb as she was very wheezy and breathless. After a short wait, she was triaged by a calm and friendly nurse. He then informed the duty doctor - who promptly assessed her and prescribed the treatment and told us the plan. Another nice female nurse came over and administered the medication. She made my daughter feel relaxed throughout. After a period of observation, we were allowed to go home with the meds and relevant discharge information. All in all, we spent about 3 hours there. I have heard horror stories about the current state of NHS hospitals (esp A&E) but nothing but praise and gratitude from me this time. I am not allowed to put any names down but you know who you are!
Visited February 2023
Countess Of Chester Hospital NHS Foundation Trust has not yet replied.
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Review titled Efficient and effective elective minor surgery
Rated 5 stars out of 5
by Peter S - Posted on 31 January 2023
Once I was on the Consultant schedule, a minor hand surgery with local anaesthetic was conducted efficiently and effectively with good team work from each contributing team
Visited January 2023
Countess Of Chester Hospital NHS Foundation Trust has not yet replied.
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Review titled Fantastic service
Rated 5 stars out of 5
by Paulmgray62@gmail.com - Posted on 09 December 2022
I needed an endioschop and was very nervous. I was treated with dignity and Professionally in a relaxed friendly atmosphere everything explained. Why i was nervous is beyond me. Fantastic service Thankyou NHS
Visited December 2022
Countess Of Chester Hospital NHS Foundation Trust has not yet replied.
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Review titled Brilliant NHS!
Rated 5 stars out of 5
by Caroline Jones - Posted on 09 August 2022
I am writing to express our sincere gratitude for our experience today in the testing department of ENT. My husband had attended for further tests following an acute vertigo episode. His clinician, was so lovely! Her history taking was thorough, explanations really clear and understandable, and the testing she carried out enabled her to identify a vestibular issue which, after more than seven weeks of dizziness was really difficult for my husband to deal with. He is now feeling more positive about the way forward and even more determined to make steady improvements. So, our heartfelt thanks to our amazing clinician. ( I would like to have named her, but was not able to do so due to hospital policy) All this , after a slow start following him attending A&E, when it became evident that his review appointment had not been arranged. Our thanks to the Appointments Hotline staff for ensuring that this was rectified. Well done NHS!!
Visited August 2022
Countess Of Chester Hospital NHS Foundation Trust has not yet replied.
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Review titled Lovely doctor
Rated 3 stars out of 5
by Brigid Murphy - Posted on 31 August 2022
I had a gynaecology appt today. Very little waiting time. The registrar immediately told me his name (this does not always happen) and made me feel completely at ease. He carefully explained everything to me and was very efficient and quick in carrying out a biopsy. Very impressed.
Visited August 2022
Countess Of Chester Hospital NHS Foundation Trust has not yet replied.
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Review titled Sincere Thank You
Rated 5 stars out of 5
by Jeffrey Mulholland - Posted on 19 October 2022
I wish to give my sincere gratitude to the The Countess of Chester Hospital for the treatment I have received over recent weeks. Following an urgent X ray by my G.P. showing a mark on my lung I was sent to the A&E Dept. where I was treated very well. I was examined and told I needed a scan and would be passed over to the Respiratory Medicine Clinic for further treatment. I had my scan which revealed I had mesothelioma. The consultant and Lung Nurse in Respiratory Medicine were wonderful in their difficult task of informing me of my condition. To confirm the diagnosis I had a biopsy undertaken. The biopsy team were excellent in their proficiency and care as were the staff of the Cardiac Catheter Suite who looked after me as a day patient. I have now been referred to the Clatterbridge Cancer Centre for further treatment. Once again my thanks to all members of staff at Chester Countess of Chester Hospital who provided me with the care I received and the speed with which it was undertaken.
Visited August 2022
Countess Of Chester Hospital NHS Foundation Trust has not yet replied.
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Review titled Rude and Dismissive Doctors
Rated 2 stars out of 5
by Anonymous - Posted on 14 June 2022
Attended A&E with extreme back pain after calling 111 for advice. Even though 111 referred me to A&E I had to wait 10 hours only to get a doctor who was rude and Dismissive, Even before he checked my symptoms he told me "Back pain didn't warrant a trip to A&E!" After demanding to speak to a doctor who would take me seriously , another Doctor ordered an MRI after hearing my symptoms. where they found my disc had prolapse and had a annular fissure, with signs of degenerative disc disease! So It DID warrant a trip to A&E! This isn't the first time Doctors have been dismissive and condescending and it's not fair. Understandably there are people that go to A&E who probably don't need to be there. BUT they shouldn't treat everyone the same! It's bad enough when you're in a lot of pain and then get made to feel worse because you've gone to seek help!
Visited May 2022
Countess Of Chester Hospital NHS Foundation Trust has not yet replied.