(man) We're part of the community as much as we are part of the NHS

and we're part of the actual team working closely with doctors and nurses.

The tendency is to go to see your GP or to see your nurse

and follow up by going to your pharmacy,

getting your medication dispensed, go home.

A pharmacist is a lot more than that.

Pharmacies are becoming the first port of call for most patients.

We offer a consultation service with a private consultation room.

We can help you develop healthy lifestyles.

We can advise, and it's free.

We can talk to you about your minor ailments,

talk to you about the severity, advise you on what you can take.

Minor ailments are something that you would like dealt with.

It may be not important enough to actually make an appointment

and then go and see your GP.

90 per cent of all people that come through the door with a minor ailment,

they can be dealt with straightaway.

Let me show you round.

As you can see, we have a wide array of over-the-counter medication.

The pharmacist will advise you on what the best course of action for you is

and then provide you with the medication.

As you see, the traditional role of the pharmacist which everyone's aware of,

the dispensing of prescriptions.

Prescriptions come in, they're done, dispensed, labelled,

and again the pharmacist checking just before he gives them out.

One of the new innovations in pharmacy is the pharmacy dispensing robot.

The drugs fall down, they're carried across on a conveyor belt...

..and dispensed right by where the pharmacist is working.

The idea behind the whole system is again to improve the service

and looking at minimising at every opportunity where an error could occur.

Preventative care is always the better option,

so we can offer screening for patients with diabetes,

screening for patients with raised cholesterol levels.

We also run clinics for obesity and to help people stop smoking.

One of the new services that pharmacies offer

is monitored dosage systems.

These are for patients that have problems remembering

what medication they need to take and when to take it.

The carer knows what medication has to be taken by the patient

and it helps them keep a check

to make sure the correct medication has been dispensed.

Also, again, that the correct medication has been taken by the patient.

We operate a specialised system

in which it labels out what time of day and what medication needs to be taken,

along with a description.

You can come and speak to us about your medicines use or abuse,

that you're getting the optimal out of what medication you're taking.

- You've had all your medication before? - Yes.

You're doing OK with it? No problems?

The only thing...

It may be that the dosage you were on at the time

was a little bit too strong for you, and having three.

It sounds like you've done the sensible thing, speaking to your GP.

And it's about trying to make your use of your medication best for you.

That's handy to know. Thank you very much for your help.

Your local pharmacist will be looking at local needs

and working with the people on a ground level.

It's about looking at the patient's needs from their perspective.