Hello. Is Paul there?

I work for the Adult Services Department
of Hampshire County Council.

Basically, what my job is about

is looking at specific ways
that we collect data

and looking at how we can improve
the collection of that data

and make it more efficient.

My hearing loss was first diagnosed
when I was about 33 years of age.

It's a progressive
bilateral high-frequency loss

and has got steadily worse
over the years.

I can hear absolutely everything
that everybody says

but it's very difficult for me
to understand what those words are.

In 2007 I was awarded the title Council
Worker of the Year for Innovations.

My name's Paul Burrows and I'm working
within the Performance Management Unit.

What I really like
about my job as it stands

is when I first show people
a new tool that I've developed

that they're going to have to use,

it's the look on their faces
when they look at what I've done

and realise
that it's going to save them time

and that they're going to be able
to use it really easily.

That, for me, is very rewarding.

My hearing loss has meant that I've had
to change a lot of the ways I do things.

I've always got to look at different
ways to understand what's going on.

That's really helped me within my work

because it's given me
the understanding that I need

to look at problems
from different angles,

and that's been very useful.

Early on when I discovered
I had a hearing loss

I went through quite a bout of feeling
really low and depressed with it.

I suddenly saw that it could have
an effect on my future, my career

and how things could be.

What I see now is,
because I took a different outlook,

that it's probably been
an enhancement to me.