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Information for clinical commissioning groups (CCG)

NHS Choices provides mini-profiles for every primary care service that a clinical commissioning group (CCG) commissions, such as podiatry, sexual health or physiotherapy services.

Members of the public can find these services using the Find health services near you search tool at the top of each page. All of these profiles will sit under the CCG's profile.

To ensure a high standard of information on the service profiles, we recommend CCG web editors delegate editing rights to each provider. This can be done by entering the 'Who can edit these pages' section once logged in.

Basic steps for editing the service pages

The editing mechanism adopts a 'what you see is what you get' style of editing. The service profile consists of a variety of information pages organised into modules. Modules that can be edited will have a clearly marked 'edit' button.

Once you select 'edit', you will be able to edit the fields within the module. When you have made your changes, select 'save' to finish editing, or 'cancel' if you don't want to keep the changes.

In the event that you have saved changes by mistake, the editing system has an 'undo' function for your most recent change.

Some modules, such as centrally managed NHS Choices data, will be marked as 'This cannot be edited'. If it is possible to edit the data on a different page, it will be marked 'How do I edit this?'. Clicking on this button displays text explaining whether the module is centrally managed, or if the information can be edited in a different area of the site (such as reusable contact information).

You will be able to see any changes you make immediately, so you can judge how your pages look with certain fields populated.

Managing feedback

Responding to comments shows that your are listening to patients' needs. Read Best practice - responding to patient feedback for further information.

Initially your web editors will be managing patient feedback for their respective service. They can log into the response system using their password. Web editors who have the rights to respond to patient feedback will be sent alerts when a comment has been posted.

These rights can be delegated to another individual using the steps below:

  1. Log on to NHS Choices using your username and password.
  2. Search for the service profile that you want to change. You can do this using the Find health services near you option.
  3. Select the 'Patient feedback' tab on the service's profile.
  4. Select the 'Manage comment administrators' link at the top of the page.
  5. The next screen will display the comment administrators currently assigned to the practice.

You can also add additional comment administrators:

  1. Add the email address of the new comment administrator in the field provided.
  2. Click 'confirm'.
  3. An email will be sent to the new comment administrator informing them they have been given the right to respond to patient feedback. The email will also contain their password to log into NHS Choices and the organisation response system, where they can view comments and enter their responses.

To remove a comment administrator:

  1. Find the email address of the comment administrator you wish to remove.
  2. Select 'remove'.

If you need additional help and support, please email the NHS Choices service desk: thechoicesteam@nhschoices.nhs.uk.

Comments

Page last reviewed: 14/03/2013

Next review due: 14/03/2015

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