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NHS Choices performance and statistics

NHS Choices analytics

The NHS Choices reporting team is a dedicated team of in-house analysts, working within a web analytics environment, who provide insight into the factors that influence visits to NHS Choices.

The team also frequently publishes reports on the NHS Choices blog, which can be accessed via the links below. Come back regularly to find out what has been affecting visits to the site.

Web analytics is the collection, measurement, analysis and reporting of data for understanding and optimising web usage. On-site web analytics measure a visitor's behaviour once they arrive on the site, while off-site web analytics relate to the web measurement and analysis of competitors and the internet as a whole, looking at market share and potential opportunities.

Standard web analytics measurements include hits, visits, visitors and page views, although these can sometimes vary depending on the analytics application being used.

NHS Choices uses Webtrends (a web analytics tool), Hitwise (an online competitive intelligence service) and other analytic providers to compile the data for its monthly performance reports.

Monthly service performance reports

The NHS Choices performance report lets you find out how many people visit the site each month and which areas are the most popular.

Download the latest 2014 reports:

If you wish to know more about NHS Choices performance in previous years, contact our service desk by email on servicedesk@nhschoices.nhs.uk.

 

NHS Choices analytics blogs

Regular update

Out of the ordinary spikes in visits are explained in regular update posts. Often linked to stories in the press or conditions featured on television, posts in the regular updates section examine the reason for the uplift, which is usually short term. Find out more by reading the most recent Regular update.

Weekly report

The weekly report looks at changes in traffic for the previous week, along with high-level tracking of visits week-on-week against the previous year. Staples of the weekly report include the top 10 site areas visited, most prevalent search engine referral phrases, and the most-watched videos, along with the most popular pages visited during the week. Read the latest weekly report.

Detailed analysis

Detailed analysis reports offer an in-depth look at a specific topic area, examining the factors that have influenced the trends seen. Often compared with the previous two or three years, the reports look at factors such as seasonal impact, national news coverage and illness outbreaks, as well as the influence of social media. Take a look at our detailed analysis reports.

Campaign reports

Produced on a monthly basis, these reports examine the impact of recent campaign activities and their influence on visitors. The reports also offer a high-level overview of all active campaigns and a historical look at traffic to areas that will feature in upcoming campaigns to provide a benchmark. Learn more about campaign reports.

Comments

Page last reviewed: 13/05/2014

Next review due: 13/05/2016

Annual report

Read the annual report for 2012-13 and learn about NHS Choices' services, achievements and plans for the year ahead

About NHS Choices

Learn more about who owns and governs NHS Choices, as well as the features we provide and what is planned for the near future