Terms and conditions

9.1
To post messages you must first register with us and provide an e-mail address and any other information we request.

10.1
Postings you make to NHS Choices shall not be treated as confidential.

10.2
You are legally responsible for the content of any material you submit for posting on NHS Choices.

10.3
The Department of Health shall own any material posted on NHS Choices.

11.1
We reserve the right (on behalf of ourselves and any moderator which we  may appoint) to:

(a)
temporarily or permanently suspend your access to 'Patient feedback';

(b)
edit, not put on the website  or delete any posts you submit; or

(c)
take any other action against your registration;
if, in our view, you have not complied with the rules of conduct set out below.

a.
If you are under 16 you should seek your parent's or guardian's consent before you submit a posting.

b.
Postings should relate to your own personal experience.  You should not name any individuals (other than yourself) or include information through which someone else could identify such an individual.  If you want to comment on someone else’s experience, (e.g. a relative or someone you care for) then you may do so if you ensure that you are not named in the posting and you state how the other person is  connected to you (e.g. “my father”).

c.
Postings should be relevant to helping people make choices about places where they can receive medical treatment.  Postings should be constructive, truthful, and not abusive.

d.
You should not use 'Patient feedback' to make complaints about individual hospitals, GP practices or treatment centres if you wish the matter to be dealt with under the NHS complaints procedures.

e.
If you find any postings offensive or objectionable you may make a complaint to the moderator.

© Crown Copyright 2007
Department of Health
NHS Choices Team
Skipton House
80 London Road
London SE1 6LH