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Personal accounts

NHS Choices accounts - FAQ

The following section offers tips and advice on how to manage your personal account on NHS Choices.

To get started, click the create an account link at the top of any page on the site. Alternatively click 'register here' on the log in page. Follow the instructions on screen to complete registration.

Once you've registered you will receive an email that contains a link to validate and activate your account. If you cannot find it in your inbox please check your junk mail folder. Some email services may mark account activation emails as junk mail.


Why can’t I click on the links in my account activation email?

Some email software disables links within emails for security reasons. To enable links please mark the email as safe in your email software (e.g. Outlook Express) or copy and paste the link into your web browser.


How do I reset my password?

If you forget your password you can reset it by clicking the 'Forgotten your password?' link on the log in page, accessible from the log in link at the top of any page, and following the instructions on screen.


How do I stop receiving emails from NHS Choices?

To unsubscribe from NHS Choices emails, simply click the 'unsubscribe' link provided in every email we send.


How do I change my email/password/screen name?

To change your NHS Choices account email address, password or screen name, go to 'Account details' in 'Your NHS Choices page'. This can be accessed by clicking your screen name at the top of any page when you are logged in.


How to enable or disable my recently visited pages/ favorites?

To enable or disable the 'recently visited pages' or 'pages you might like' options, click on the 'enable' or 'disable' options in the panels shown under the 'Your pages' tab at the foot of each page when you are logged into your account.


How do I save my local GP or dentist to my account?

On the 'Local services' tab on 'Your NHS Choices page', you can enter your postcode to see a list of local GPs and dentists. Find your GP in the list and click 'This one's mine' to save their contact details. Repeat the process to save your dentist's details. Local pharmacies and hospitals will be listed for you automatically. To locate any other services, use the 'Services near you' link at the top of every page.


How do I change my postcode?

To change the postcode associated with your NHS Choices account go to your 'Local services' page, accessible by clicking your screen name at the top of any page when logged in. Enter your new postcode in the 'Home postcode' field and click 'Change'.


How can I delete my NHS Choices account?

To delete your NHS Choices account select the 'Account details' tab on 'Your NHS Choices page', accessible by clicking your screen name at the top of any page when logged in. Click on 'Deactivate my NHS Choices account'. This will delete the account and clear all saved information. Note that this action cannot be undone.


How does NHS Choices use my data? Is it secure?

Anything you save in your NHS Choices account is completely private and never shared. For more details please see our privacy policy.


Why can’t I save a postcode outside of England?

NHS Choices is a service for the NHS in England only. Service directories and health policy information cover only services in England and postcodes from other parts of the UK will return no results.


Does registering with NHS Choices mean I have registered with a GP practice?

No. Registering with NHS Choices does not register you for other parts of the NHS. If you want to register with a GP practice you cannot usually do it online. You need to go to the practice you would like to join and see if their list is ‘open’ – that is whether they are accepting new patients. You will have to fill in a form and may have to provide some proof of identity.



I am a GP or GP practice manager. Does signing up for a personal account allow me to edit information about my practice?

No. To be able to edit your practice information you need a separate editing account. You can find out how to arrange this by emailing

Page last reviewed: 25/06/2015

Next review due: 25/06/2017

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