Medicines use review (MUR) service 

Find out how this confidential service will help people with a long-term illness to manage their medicines in the best way, including addressing any problems they may experience.

Also read our medicines guide

Transcript of Medicines use review (MUR) service

The Medicines Use Review, or MUR service for short,

is a service provided by pharmacists.

This usually occurs

in a private consultation area in the pharmacy with a patient

and it gives patients the opportunity

to ask any questions they may have about the medicines

and for the pharmacist to provide more information about their medicines

so they can go away better informed.

The MUR service is available

to anybody that's prescribed medicines by their doctor on a regular basis,

but more often pharmacists will see patients who are taking more medicines

because in those situations patients are more likely to encounter problems,

and a big part of the process

is to go through all those medicines with the patient

to make sure they understand why they're taking them, what they're for,

and also to give them lots more information

about side effects and problems they may encounter

to prevent problems further down the line.

One particular group that benefit from MURs

are patients recently discharged from hospital.

During a stay in hospital medicines are often changed

and in the worst-case scenario sometimes patients go back to their old medicines

or even take both sets of medicines,

so it's a real key time for pharmacists to speak to patients

to make sure that they understand

everything that they need to about their new medicines

and to make sure everything goes well from there on.

MURs, when they work well, they can be particularly helpful to GPs.

So we've found patients who are not very clear

about how to take their medication or when to take it.

Once they've had a consultation with our pharmacist Paul,

he's put them right and they've reduced side effects.

I think it can also reassure patients

because there are some side effects which are quite common,

they can often wear off in time,

and I think if they have the confidence that if it's mild it will pass off,

they will carry on and perhaps get the full benefit.

For people prescribed medicines by their GP,

the Medicines Use Review service is really there to help them

to get the most from their medicines

and it's free of charge as an NHS service

and it's available from most pharmacies,

so simply pop along and have a chat to your pharmacist,

who will be able to help.

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