John Radcliffe Hospital

Telephone: 01865 741166
Address: Headley Way, Headington, Oxford, Oxfordshire, OX3 9DU
Website: http://www.ouh.nhs.uk/hospitals/jr/default.aspx

4 out of 5 stars

Based on 232 ratings for this hospital

Accident and emergency services

4 Stars

4 out of 5 stars

NHS Choices users' overall rating
Based on 232 ratings for this hospital

Cleanliness

4.5 out of 5 stars

(229 ratings)

Staff co-operation

4 out of 5 stars

(234 ratings)

Dignity and respect

4 out of 5 stars

(228 ratings)

Involvement in decisions

4 out of 5 stars

(228 ratings)

Same-sex accommodation

4.5 out of 5 stars

(196 ratings)

Reviews

400 total

Anonymous gave Accident and emergency services at John Radcliffe Hospital a rating of 5 stars

Superb treatment

My husband was brought to A&E by ambulance. I came separately. From my arrival (in the wrong place) I was given unstinted help and respect, medical staff were cheerful, patient and ready to explain unhurriedly and everywhere was spotless. Thank-you, A&E and heart specialists, for providing reassuring and confident support through what could have been a worrying experience.

Visited in May 2015. Posted on 07 May 2015

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John Radcliffe Hospital replied on 15 May 2015

Many thanks for this welcomed feedback. Sorry to hear that your inward journey wasn't as smooth as hoped, but we're very glad to hear that our staff were so helpful and supportive. It is also lovely to hear that the cleanliness of the hospital was up to Trust standard. Your comments will be passed to those who helped you. We hope your husband is making a full recovery.

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Val Howard gave Accident and emergency services at John Radcliffe Hospital a rating of 5 stars

Excellent care In A&E

I visited A&E with worrying symptoms of facial paralysis. The whole process from reception to discharge was well-organised and friendly. My husband and I always knew what the next stage of the assessment process would be and this was very reassuring. The nurses, medical student and junior doctor who looked after us were all efficient, caring and sensitive to our need for information. Everything was explained clearly and our questions were answered. Many thanks to everyone who helped us: you were brilliant!

Visited in May 2015. Posted on 12 May 2015

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John Radcliffe Hospital replied on 15 May 2015

Thank you so much for this lovely feedback. We are so glad to hear that you experienced compassionate and efficient care throughout your visit to the A&E department. It must have been a difficult time for you and your husband and it is rewarding to learn that our staff kept you so well informed and at ease. Your comments will be passed on to the team. We hope you are recovering well.

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toby shew gave Accident and emergency services at John Radcliffe Hospital a rating of 5 stars

Hurt my foot, saw inside my foot via x-ray

service was wonderful - just over an hour and a half from stepping in the door. was seen by a very nice nurse who sent me for an X-ray. X-Ray was quick and simple, and diagnosis followed in about 10 minuets.

well done and many thanks

T

Visited in April 2015. Posted on 27 April 2015

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John Radcliffe Hospital replied on 28 April 2015

Many thanks for taking the time to provide this welcomed feedback. We are so glad to hear that your experience of care at the John Radcliffe was so positive. We aim to provide efficient and compassionate care, so it's lovely to hear when that has been acheived. We wish you a speedy recovery.

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maxine gave Accident and emergency services at John Radcliffe Hospital a rating of 5 stars

badly broken & dislocated ankle

After being taken to j.r. on 6th march 2015 by ambulance, the two ambulance staff were fantastic, very friendly, thoughtful & put me at ease immediately.
when i arrived was seen by doctor/nurse who manipulated my ankle back, they were an extremely lovely member of staff who deserves recognition!
Unfortunately i cant recall their name but left a kiss on their cheek as i left.
as for my follow up treatment, all staff are easily worth 5 stars & thank yoy do much for the way l have been treated. Excellent!


Mrs m bailey

Visited in March 2015. Posted on 10 April 2015

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John Radcliffe Hospital replied on 13 April 2015

Thank you very much for your lovely comments, Mrs Bailey. We're glad to hear that the ambulance crew performed the tricky task of putting you at ease, and that the medical team managed to reset your ankle! We hope you're in full recovery now. We will pass your comments on to the team at the J.R.

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Anonymous gave Accident and emergency services at John Radcliffe Hospital a rating of 4 stars

Treating Mum after a fall

The NHS under extreme strain has delivered a fantastic service. Yes mum had to wait on a trolley for a while in the A&E corridor however I got the real sense that all stafff, nurses and doctors were working well together and providing the best possible service. Mum had X-rays, scans, investigations and assessments in quick fashion and with great kindness by all Thank you NHS OUH

Visited in March 2015. Posted on 04 March 2015

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John Radcliffe Hospital replied on 23 March 2015

Thank you so much for taking the time to share your feedback with us, our staff appreciate knowing they have made a difference to the lives of patients and their families.

It has been a joy to share your thanks with staff working in the Horton Hospital, and with senior nurses and management.

We appreciate your comments and hope that your mother is now fully recovered

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Emma G gave Accident and emergency services at John Radcliffe Hospital a rating of 5 stars

Head wound

My father attended A&E this morning for stiches after cutting his head. Gemma Burford- the nurse practitioner couldn't have been more professional and caring and really put us both as ease. I don't think my father could have possibly received better care and we are extremely grateful

Visited in February 2015. Posted on 05 February 2015

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John Radcliffe Hospital replied on 23 March 2015

Thank you so much for taking the time to share your feedback with us, our staff appreciate knowing they have made a difference to the lives of patients and their families.

It has been a joy to share your thanks with staff working in A&E at the John Radcliffe Hospital, and with senior nurses and management.

I hope that your father is now fully recovered from his accident.

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Anonymous gave Accident and emergency services at John Radcliffe Hospital a rating of 5 stars

Treatment of elderly patients in A and E

On Sunday February 1st my 93 year old mother in law, Mrs Enid S, had a fall in her residential/nursing home and complained of pain in her hip. The emergency GP didn't come out to see her but the paramedics were called and took her to A and E at about 2.0 pm. By the time we got there, around 3.30pm she'd already had an extensive check up by the doctor who respectfully asked her permission, before he would tell us about his diagnosis. We all agreed that perhaps the visit to hospital had been unnecessary (as she'd been able to walk since the accident and it had given her no pain). But we felt the doctor was far more concerned about the inconvenience it had caused her, arriving in A and E on a busy Sunday afternoon, than any feeling that she might have taken up an emergency bed, or his precious time. The nurse found sandwiches for her and was most patient in getting her from the bed to a chair in the waiting area and then into a wheel chair. I think this has been her third visit to A and E since she moved to Yarnton with her late husband, Victor S, who also visited A and E on two occasions. Each time we have intended to write to say how much we appreciated not only the high standard of medical treatment they each received but also the respect and friendliness with which they were treated by all the staff concerned.
Yours sincerely, Theresa

Visited in February 2015. Posted on 08 February 2015

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John Radcliffe Hospital replied on 23 March 2015

Thank you so much for taking the time to share your feedback with us, our staff appreciate knowing they have made a difference to the lives of patients and their families.

It has been a joy to share your thanks with staff working in A&E at the John Radcliffe Hospital, and with senior nurses and management.

Good to hear that your mother-in-law's fall was not as serious as thought and we hope she is now fully recovered.

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Anonymous gave Accident and emergency services at John Radcliffe Hospital a rating of 1 stars

Very unsatisfied.

I was taken to A&E via ambulance as arranged with my GP..
When I arrived the sister was not expecting me so I was waiting in the corridor while she made numerous phone calls to find where I should go.
I was eventually put in a cubicle to wait for the dr.
He did some tests, which he could see were very painful for me, and decided that, yes, I needed an operation but as it was not an emergency within 24 hrs I should go home and wait for a date to be given. I already knew I had a slipped disk.
It was 12.45 am on sat morning as I was told I had to go home. I said I couldn't get hold of anyone as my phone had no signal in A&E.
No help was given at all, no one offered to call anyone. I was just told I had to go.
I had to walk - extremely painful for me, I can only walk a few feet before I have to rest, all the way to the outside door to make a phone call and no one offered me any help!! I walked past numerous staff members who just watched me in tears trying to walk.
I then had to wait by the doors for my lift to arrive, again, no one offered me any sort of help A&E was very quiet that night so they were not busy, most of the staff were just stood/sat around chatting.

Visited in February 2015. Posted on 15 February 2015

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John Radcliffe Hospital replied on 24 February 2015

Thank you for your comments regarding your admission to the John Radcliffe Hospital. I am very sorry that your experience in Accident & Emergency did not meet the standard you could expect. We would be very happy to investigate the issues you have raised and provide you with a response. If you would like us to do this, please do not hesitate to contact Sue McNiven, Complaint Coordinator on 01295 224001 or at sue.mcniven@ouh.nhs.uk who will be happy to discuss the complaint process with you.

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Emma G gave Accident and emergency services at John Radcliffe Hospital a rating of 5 stars

Head Wound

My father attended A&E this morning for stiches to a cut to the head. The nurse practitioner was extremely professional and compassionate and really put us both at ease. I don't think my father could have received better care and we are very grateful.

Visited in February 2015. Posted on 05 February 2015

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John Radcliffe Hospital replied on 23 March 2015

Thank you so much for taking the time to share your feedback with us, our staff appreciate knowing they have made a difference to the lives of patients and their families.

It has been a joy to share your thanks with staff working in A&E at the John Radcliffe Hospital, and with senior nurses and management.

We hope that your father has now made a full recovery

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Anonymous gave Accident and emergency services at John Radcliffe Hospital a rating of 1 stars

Poor treatment by nurses

I contracted the most intense nerve pain I've ever had in my life and after having visited a doctor, who prescribed me painkillers that had no effect, I was forced to go to JR hospital, as no doctor was available to give me decent painkillers (it was 4am at that point). I had to get myself a taxi there, in worst pain imaginable, to arrive in a completely empty A&E room. After half an hour the nurse came to check up on me and gave me a painkiller, telling me I could get more if this one didn't work. However, when this painkiller had no effect, I tried to find the nurse. he had disappeared to somewhere else, leaving me behind with another nurse who had no idea what painkiller I had taken. She said she'd tell me when he'd come back. After another hour of intense pain, I tried to ask the other nurse for help, who only told me to sit down and wait. I explained to her that the painkillers weren't working and I had been in pain for more than 8 hours now. She refused to help me. I decided to roam the hospital myself to find him but was unable to find him. After another hour he finally returned and gave me a (equally useless) painkiller and a lecture on the fact that they were quite somewhere else as well and he suggested he'd give me a tour to show his other patients.
After that rude encounter I decided it would be easier to call my own GP. It was nearly 9am at this point (I'd been in the hospital for more than 4 hours). We booked an appointment at 9:50 and right when we were about to leave, finally a doctor showed up to say she was ready to see me.
I have been experiencing the worst pain in my life and, while this doctor was actually quite helpful and friendly, no one else was. The nurses were horrible and couldn't care less about my pain, there was no one around (a few other people popped into A&E once in a while, but no doctors) and it was just easier to sit through the night in excruciating pain, waiting for a GP appointment in the morning.

Visited in February 2015. Posted on 05 February 2015

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John Radcliffe Hospital replied on 24 February 2015

Thank you for your comments regarding your recent admission to the Johyn Radcliffe Hospital. I am very sorry that your experience in the A&E department did not meet the standard you could expect. We would be very happy to investigate the issues you have raised and provide you with a response. If you would like us to do this, please do not hesitate to contact Sue McNiven. Complaints Co-ordinator on 01295 224001 or at sue.mcnive@ouh.nhs.uk who will be happy to discuss the complaint process with you.

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Last updated on 11 May 2015.

Information supplied by Oxford University Hospitals NHS Trust