John Radcliffe Hospital

Telephone: 01865 741166
Address: Headley Way, Headington, Oxford, Oxfordshire, OX3 9DU
Website: http://www.ouh.nhs.uk/hospitals/jr/default.aspx

4 out of 5 stars

Based on 213 ratings for this hospital

Accident and emergency services

4 Stars

4 out of 5 stars

NHS Choices users' overall rating
Based on 213 ratings for this hospital

Cleanliness

4.5 out of 5 stars

(210 ratings)

Staff co-operation

4 out of 5 stars

(216 ratings)

Dignity and respect

4 out of 5 stars

(210 ratings)

Involvement in decisions

4 out of 5 stars

(211 ratings)

Same-sex accommodation

4.5 out of 5 stars

(177 ratings)

Reviews

355 total

Haldene gave Accident and emergency services at John Radcliffe Hospital a rating of 5 stars

Great service and consideration

Great service on 2cnd January.
Am from New Zealand visiting family and had need for checking my condition...rang 111 who advised going to JR as soon as possible..triaged in 30 minutes,X-ray and ECG and bloods done and discharged with a prescription in just over 2 hours...
All done in busy environment .
Had thought NZ had a great health service but this experience of mine shows you have a great service....my possible concern was that I needed to go to a A&E And not local gp?
Amazed that no charges were made as although we have reciprocal arrangements between countries some charge may stop some " unnecessary" time involvement for minor situations which could be sorted by say a pharmacist.

Visited in January 2015. Posted on 07 January 2015

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Ian D Mackinson gave Accident and emergency services at John Radcliffe Hospital a rating of 5 stars

What Crisis in A&E

We had occasion to use the services of the A&E Department of this Hospital yesterday. The manner in which we were looked after was truly wonderful. The needs and cares of my friends were dealt with in such a genuine and caring manner, nothing was too much for the staff of Nurses, and Doctors. He is 85 years old and they treated him with dignity and a level of professionalism that if you believe the media and politicians today does not exist. Well it does here in this Hospital. He has had heart surgery we would add not at this hospital, but even so, the team in A&E knew exactly what was needed and what care he should have.

We cannot thank you enough for your care, without which we know our hearts would have been very heavy indeed.

Thank you Guy's and Gal's for a wonderful job so very well done.

Visited in January 2015. Posted on 07 January 2015

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will Alexander gave Accident and emergency services at John Radcliffe Hospital a rating of 5 stars

A&E visit

I attended a and e on the 19th Jan with a broken wrist. The paramedics where excellent, the staff in a and e where brilliant! Extremely impressed with the hospital! If only my local hospital was as good! Thank you for looking after me so well

Visited in January 2015. Posted on 23 January 2015

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Anonymous gave Accident and emergency services at John Radcliffe Hospital a rating of 5 stars

Brilliant staff & hospital

We were travelling during the Christmas period and needed a trip to the A&E dept of John Radcliffe hospital for my daughter whom had trapped her finger in the car door. The staff (bar the triage nurse) was exceptionally helpful and efficient. My daughter was seen by a member of staff who was lovely, professional and so efficient they even personally called Birmingham Children's hospital to book an appointment with the Hand/Fracture clinic - I was impressed.
Even at x-ray they were very professional and efficient and friendly. I would travel all the way from Birmingham to this hospital for my care, and recommend others too. The wait wasn't long either, which was a bonus!

Visited in December 2014. Posted on 08 January 2015

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Anonymous gave Accident and emergency services at John Radcliffe Hospital a rating of 5 stars

Short stay following bout of Gastroenteritis & dehydration,

Can't thank ambulance and hospital staff enough for their caring and thorough approach towards me. A&E staff under extremely high workload but still managed to find time to be pleasant and thorough in their exploration as to why I kept fainting. The doctor who looked after me was outstanding in his approach. Many thanks to all the staff.

Visited in December 2014. Posted on 14 December 2014

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John Radcliffe Hospital replied on 18 December 2014

Thank you very much for taking the time to share your experience with us, our staff love to know that their care has been so greatly appreciated.

I am glad that you were well cared for, even during a busy time. I am pleased to hear that the doctor looking after you gave you such outstanding care.

It has been a pleasure to share your thanks with the team working in Accident & Emergency at the John Radcliffe Hospital, and with senior nurses and management.

I hope that you are recovering well.

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Anonymous gave Accident and emergency services at John Radcliffe Hospital a rating of 2 stars

Sent home from a&e with serious spine problems

I was rushed in by ambulance as I had drop foot with serious pain. After spending all day there I was sent home with even more painkillers and a review to msk hub in 3 weeks. When the Nuffield team looked at my scan I has surgery the next day. Flattened nerve due to prolapsed disc. May never regain full use of or feeling in foot/ leg. Now have months of physio. Should never have been sent home from JR!

Visited in October 2014. Posted on 08 October 2014

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John Radcliffe Hospital replied on 24 October 2014

Thank you for your comments regarding your emergency treatment. I am very sorry that your experience in A&E did not meet the standard you could expect. We would be very happy to investigate the issues you have raised and provide you with a response. If you would like us to do this, please do not hesitate to contact Sue McNiven on 01295 224001 or at sue.mcniven@ouh.nhs.uk who will be happy to discuss the complaint process with you.

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Professor John Dewey gave Accident and emergency services at John Radcliffe Hospital a rating of 5 stars

20 hour stay for fibrillation treatment

In my view, the JR is now an outstanding hospital. I was treated with purpose, efficiency, courtesy, excellent physician/patient interaction, and general professionalism. All the staff with whom I interacted were friendly, knowledgeable, and efficient. Also, I am very impressed with the quick and efficient interaction between the JR and my GP at the Kennington Health Centre. Thank you.

Visited in October 2014. Posted on 24 October 2014

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John Radcliffe Hospital replied on 18 December 2014

Thank you so much for taking the time to share your positive experience with us, it is a great boon to your staff to know how deeply they are appreciated.

I am glad that you staff at all levels treated you efficiently, and with courtesy and professionalism.


It has been an absolute please to share your thanks with the teams working in Accident & Emergency at the John Radcliffe Hospital, and with senior nurses and management.

I hope that you are recovering well!

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Peter gave Accident and emergency services at John Radcliffe Hospital a rating of 4 stars

Pay parking - antiquated machines

The main parking operates on a pay system with machines that only accept coins. It is very common today to find machines that operate with credit or debit cards or even by phone or mobile app: Ringo , Dash etc. it should not be beyond the JR to install modern systems.

Not only that, when leaving at 9:30 at night, the lights at the meter location were not working, and one of them were out of order.

Visited in September 2014. Posted on 16 September 2014

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John Radcliffe Hospital replied on 02 October 2014

Thank you for your feedback regarding the car park pay system and for letting us know that one of the meter lights is broken. Please be assured that your feedback has been passed onto the senior manager responsible for the Trust's car parks. If you would like to discuss the matter any further please do not hesitate to contact Rebecca Harris, PALS and Complaints Co-ordinator, on 01865 223255 or at rebecca.harris@ouh.nhs.uk who will be happy to assist you.

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Anonymous gave Accident and emergency services at John Radcliffe Hospital a rating of 3 stars

A and E parking

No facility to enable me to drop my wife and get her checked in, whilst leaving my car without the risk of parking violation.

Visited in August 2014. Posted on 30 August 2014

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John Radcliffe Hospital replied on 08 September 2014

Thank you for your comments regarding parking for A&E at the John Radcliffe Hospital. I am very sorry that your experience did not meet the standard you could expect. Your feed back will be passed onto the manager responsible for Trust car parking. We would be very happy to provide you with a response. If you would like us to do this, please do not hesitate to contact Rebecca Harris on 01865 223255 or at rebecca.harris@ouh.nhs.uk who will be happy to discuss the process with you.

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Anonymous gave Accident and emergency services at John Radcliffe Hospital a rating of 3 stars

Same sex areas and pharmacy slowness

Not happy that my wife was treated badly by one nurse when she refused to be placed in an area filled with male patients in EAU. Also, when she was ready to go there was a 4 hour wait for the tablets to appear from the Pharmacy, despite constant questions from me as to when they would arrive, and pressure on staff to vacate beds for new patients, which couldn't be done until my wife got her medication.

Visited in August 2014. Posted on 01 September 2014

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John Radcliffe Hospital replied on 02 September 2014

Thank you for your comments regarding your wife's care in EAU. I am very sorry that her experience did not meet the standard you could expect. We would be very happy to investigate the issues you have raised and provide you with a response. If you would like us to do this, please do not hesitate to contact Sue McNiven, Complaints Co-ordinator, on 01865 221728 or at sue.mcniven@ouh.nhs.uk who will be happy to discuss the complaint process with you.

Kind regards

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Last updated on 12 January 2015.

Information supplied by Oxford University Hospitals NHS Trust