John Radcliffe Hospital

Telephone: 01865 741166
Address: Headley Way, Headington, Oxford, Oxfordshire, OX3 9DU
Website: http://www.ouh.nhs.uk/hospitals/jr/default.aspx

4 out of 5 stars

Based on 191 ratings for this hospital

Accident and emergency services

4 Stars

4 out of 5 stars

NHS Choices users' overall rating
Based on 191 ratings for this hospital

Cleanliness

4.5 out of 5 stars

(186 ratings)

Staff co-operation

4 out of 5 stars

(192 ratings)

Dignity and respect

4 out of 5 stars

(187 ratings)

Involvement in decisions

4 out of 5 stars

(187 ratings)

Same-sex accommodation

4.5 out of 5 stars

(157 ratings)

Reviews

319 total

Anonymous gave Accident and emergency services at John Radcliffe Hospital a rating of 2 stars

Sent home from a&e with serious spine problems

I was rushed in by ambulance as I had drop foot with serious pain. After spending all day there I was sent home with even more painkillers and a review to msk hub in 3 weeks. When the Nuffield team looked at my scan I has surgery the next day. Flattened nerve due to prolapsed disc. May never regain full use of or feeling in foot/ leg. Now have months of physio. Should never have been sent home from JR!

Visited in October 2014. Posted on 08 October 2014

Report as unsuitable

John Radcliffe Hospital has not yet replied.

Peter gave Accident and emergency services at John Radcliffe Hospital a rating of 4 stars

Pay parking - antiquated machines

The main parking operates on a pay system with machines that only accept coins. It is very common today to find machines that operate with credit or debit cards or even by phone or mobile app: Ringo , Dash etc. it should not be beyond the JR to install modern systems.

Not only that, when leaving at 9:30 at night, the lights at the meter location were not working, and one of them were out of order.

Visited in September 2014. Posted on 16 September 2014

Report as unsuitable

John Radcliffe Hospital replied on 02 October 2014

Thank you for your feedback regarding the car park pay system and for letting us know that one of the meter lights is broken. Please be assured that your feedback has been passed onto the senior manager responsible for the Trust's car parks. If you would like to discuss the matter any further please do not hesitate to contact Rebecca Harris, PALS and Complaints Co-ordinator, on 01865 223255 or at rebecca.harris@ouh.nhs.uk who will be happy to assist you.

Report as unsuitable

Anonymous gave Accident and emergency services at John Radcliffe Hospital a rating of 3 stars

A and E parking

No facility to enable me to drop my wife and get her checked in, whilst leaving my car without the risk of parking violation.

Visited in August 2014. Posted on 30 August 2014

Report as unsuitable

John Radcliffe Hospital replied on 08 September 2014

Thank you for your comments regarding parking for A&E at the John Radcliffe Hospital. I am very sorry that your experience did not meet the standard you could expect. Your feed back will be passed onto the manager responsible for Trust car parking. We would be very happy to provide you with a response. If you would like us to do this, please do not hesitate to contact Rebecca Harris on 01865 223255 or at rebecca.harris@ouh.nhs.uk who will be happy to discuss the process with you.

Report as unsuitable

Anonymous gave Accident and emergency services at John Radcliffe Hospital a rating of 3 stars

Same sex areas and pharmacy slowness

Not happy that my wife was treated badly by one nurse when she refused to be placed in an area filled with male patients in EAU. Also, when she was ready to go there was a 4 hour wait for the tablets to appear from the Pharmacy, despite constant questions from me as to when they would arrive, and pressure on staff to vacate beds for new patients, which couldn't be done until my wife got her medication.

Visited in August 2014. Posted on 01 September 2014

Report as unsuitable

John Radcliffe Hospital replied on 02 September 2014

Thank you for your comments regarding your wife's care in EAU. I am very sorry that her experience did not meet the standard you could expect. We would be very happy to investigate the issues you have raised and provide you with a response. If you would like us to do this, please do not hesitate to contact Sue McNiven, Complaints Co-ordinator, on 01865 221728 or at sue.mcniven@ouh.nhs.uk who will be happy to discuss the complaint process with you.

Kind regards

Report as unsuitable

Anonymous gave Accident and emergency services at John Radcliffe Hospital a rating of 5 stars

Very caring, approachable and friendly staff

I was admitted into A&E after collapsing. The paramedics and hospital staff were amazing in making me feel comfortable. I'd love to thank them all.

Visited in June 2014. Posted on 09 June 2014

Report as unsuitable

John Radcliffe Hospital replied on 10 July 2014

Thank you very much for your positive feedback, our staff love hearing that they have done a good job. It has been a pleasure to pass on your thanks to the clinical staff involved, both in A&E, and the paramedic crews. I hope that you are recovering well.

We would be very grateful if you could also complete our quick 30-second questionnaire at http://patientperspective.org/OUH/. The ratings from the survey help us to monitor patient experience over time.

Report as unsuitable

Anonymous gave Accident and emergency services at John Radcliffe Hospital a rating of 1 stars

06/07/14

I have a kidney problem and often get urine infections that need to be treated immediately as they are a threat to my remaining kidney. I have had an infection for the past 2 weeks and my antibiotics haven't been working. Today I went into A&E in agony as I usually do when this happens. I saw the nurse and she was unbelievably rude to me telling me it was a 'minor issue' that was 'wasting their time'. She could tell that I was in pain and she made me feel utterly stupid when I felt vulnerable and afraid. I have never ever seen a GP before going to the hospital first in this instance but the nurse proceeded to make me a GP appointment without my consent and then sent me on my way. I left feeling completely disrespected by your staff and am extremely disappointed.

Visited in June 2014. Posted on 06 June 2014

Report as unsuitable

John Radcliffe Hospital replied on 16 June 2014

Thank you for your comments regarding your treatment at the John Radcliffe Hospital. I am very sorry to read of your poor experience in the A&E department. This does not meet the standard of care that the Trust strives to provide to our patients. We would be very happy to investigate the issues you have raised and provide you with a response. If you would like us to do this, please do not hesitate to contact Sue McNiven on 01295 224001 or at sue.mcniven@ouh.nhs.uk who will be happy to discuss the complaint process with you.

Report as unsuitable

paul m gave Accident and emergency services at John Radcliffe Hospital a rating of 5 stars

visit to A and E after road traffic accident

On the 19th of June 2014 at around 4pm i was traveling towards didcot when my van was hit from behind by another car at traffic lights.paramedics and police arrived and I was taken to the j r hospital.after 15 minute's a bed was found and was taken to a cubicle and waited to see a doctor.i had injured my neck.the nurse looked after me very well until the doctor arrived.the department was fairly busy but I felt very well looked after by the nurse and the rest of the staff.when the doctor arrived he was very kind and asked me about my accident. I was then taken through to the trauma room where he Checked my spine and neck.thankfully I only had whiplash so my neck collar was removed and I was sat up on the bed before being allowed to leave and told to take painkillers.i am very great full to everyone involved in my care from the roadside to the hospital.i was very scared by the time I arrived at the hospital but as soon as the nurse spoke to me I felt a bit more relaxed.i was treated well at all times.i have only been in hospital once before at another hospital and I was looked after well then as well.i think the n h's do a great job and all the staff are great.thank you for looking after me and if I do have to visit hospital again I hope It is the jr.i would also like to thank the 2 paramedic crews who helped me.

Visited in June 2014. Posted on 21 June 2014

Report as unsuitable

John Radcliffe Hospital replied on 10 July 2014

Thank you very much for your positive feedback, though I am sorry to hear of the unfortunate circumstances surrounding your visit to us. I am very glad that your injuries were not as severe as they could have been, and that you were well cared for by a whole range of staff members, nurses, doctors, and paramedics. It has been a pleasure to share your thanks with the staff teams, who I know appreciate knowing that they have done a great job.

We would be very grateful if you could also complete our quick 30-second questionnaire at http://patientperspective.org/OUH/. The ratings from the survey help us to monitor patient experience over time.

Report as unsuitable

Anonymous gave Accident and emergency services at John Radcliffe Hospital a rating of 2 stars

Abysmal!

Having spent 4 hours in Banbury A&E was told we needed to go to JR as the Dr's thought my teen son had appendicitis so we went via an ambulance. Once at the JR children's a&e minor injury dept we met a lovely nurse who was quite helpful and informative.
We were told we need to wait for the surgeons and my son was prepped for a drip ad told not to eat (he had not eaten since the previous night as he was in so much pain). After 2 hours I had to be away from my son for a while, whilst I was gone a surgeon visited to examine him.
On my return I asked the nurses if the surgeons had been to be told they were still waiting for them. Once back with my son he mentioned the dr who had examined him, when I again asked nursing staff they finally admitted a surgical member had examined my son but would return to talk to me.
We sat around for an other hour or so with my son getting more hungry, at around 4.30pm I was finally told that surgical had transferred my son back to the medical team and it was the that we were waiting for and that my son could eat, yet no one had told us this or asked if my so would like anything to eat.
My son sat for hours in pain just being topped up by pain relief from 12.30 pm till 5.30pm with no dr to examine, treat or explain what might be the cause of the excruciating pain he was enduring whilst other children were being rapidly treated by medical nurses and Dr's.
Finally at around 5.15pm I'd had enough partly due to the lack of care my son was receiving in this department and due to my own ill health for which I'm prescribed strong medication and advised to rest lots, no stress, strain & to try not to go anywhere alone. At this point my temper snapped and I demanded that a dr see my son immediately by the time this happened we had sat in and A&E for over 9 hours. Finally there was a dr with some idea of medical care who set up a drug regime for my son, a scan appointment which means I will have to return to the JR tomorrow and a follow up appointment on Tues.
If the staff had acted quicker the scan could have been done today therefore making tomorrow's appointment unnecessary.
I feel the care that my son received from this department except from the nurse and a Dr was abysmal, absolutely disgusting, there was little to no communication between staff and certainly very little communication between staff and ourselves. A dr also informed me that my teen at 14 was old enough to agree to medical care, that would be ok if said teen knew what they were talking about as it is very rare he sees a dr at all.
So no I would not recommended the JR's A&E children's minor injury dept after my visit today. So sad really when I can't stop praising the neuroscience, neurosurgery and neurology departments within the same hospital and trust.

Visited in May 2014. Posted on 01 May 2014

Report as unsuitable

John Radcliffe Hospital replied on 09 May 2014

Thank you for your comments regarding your son's treatment. I am very sorry that your experience in the Children's minor injury department did not meet the standard you could expect. We would be very happy to investigate the issues you have raised and provide you with a response. If you would like us to do this, please do not hesitate to contact Sue McNiven on 01295 224001 or at sue.mcniven@ouh.nhs.uk who will be happy to discuss the complaint process with you.

Report as unsuitable

Anonymous gave Accident and emergency services at John Radcliffe Hospital a rating of 2 stars

Disappointed

I went to A & E to get a bad bump on the head checked out having not known how I got it and short term memory loss and headaches. Although promptly seen to, the nurse did not even introduce herself or shut the door. Once I had explained the incident to her she immediately said 'So you have just come for a simple check up, you know you can get that done at your GP surgery.' She then rudely turned to the computer leaving me not knowing whether or not I could even leave. She was rude has wasted my time when there is serious possibility of having concussion. I will not be going there by choice again and would recommend it unless it was a definite emergency.

Visited in May 2014. Posted on 18 May 2014

Report as unsuitable

John Radcliffe Hospital replied on 19 May 2014

Thank you for your comments regarding your care. I am very sorry that your experience in the John Radcliffe Emergency Department did not meet the standard you could expect. We would be very happy to investigate the issues you have raised and provide you with a response. If you would like us to do this, please do not hesitate to contact Sue McNiven on 01865 224001 or at sue.mcniven@ouh.nhs.uk who will be happy to discuss the complaint process with you.

Report as unsuitable

Richard gave Accident and emergency services at John Radcliffe Hospital a rating of 5 stars

Trauma and SSIP Wards

2 days in Trauma Ward, 2 operations later and down to SSIP, Laid flat on my back for 10 days with the nurses doing everything for me, I found them willing to help with everything, always smiling and making me laugh and most of all always being positive about my situation, nothing was to much trouble. They were very patient and after 18 days they managed to get me on a zimmer frame. I am really grateful for their excellent
care, after 20 days I was allowed home, now I am on the long road to recovery thanks to the whole team from the cleaner to the Surgeons.
Thank you so much.

Visited in May 2014. Posted on 06 August 2014

Report as unsuitable

John Radcliffe Hospital replied on 06 October 2014

Thank you so much for taking the time to share your experience, especially after such a busy stay in hospital. It is good to know that our staff on both Trauma and SSIP provided such fantastic care, and that you felt you were in good hands.

It has been a pleasure to pass on your thanks to the teams in Trauma, and in Specialist Surgery, who looked after you. Your feedback is greatly valued by our staff, who love knowing that the care they give is of a high standard, and is valued so much by patients.

I hope that you are recovering well.

Report as unsuitable

Last updated on 24 June 2014.

Information supplied by Oxford University Hospitals NHS Trust