John Radcliffe Hospital

Telephone: 01865 741166
Address: Headley Way, Headington, Oxford, Oxfordshire, OX3 9DU
Website: http://www.ouh.nhs.uk/hospitals/jr/default.aspx

4.5 out of 5 stars

Based on 282 ratings for this hospital

Accident and emergency services

4.5 Stars

4.5 out of 5 stars

NHS Choices users' overall rating
Based on 282 ratings for this hospital

Cleanliness

4.5 out of 5 stars

(278 ratings)

Staff co-operation

4 out of 5 stars

(284 ratings)

Dignity and respect

4 out of 5 stars

(276 ratings)

Involvement in decisions

4 out of 5 stars

(278 ratings)

Same-sex accommodation

4.5 out of 5 stars

(240 ratings)

Reviews

467 total

Anonymous gave Accident and emergency services at John Radcliffe Hospital a rating of 5 stars

A&E Visit - September 2015

Came to A&E with an extremely elevated heart rate. Impressed with the level of service and treatment received within a short space of time, made me feel at ease and comfortable and reassured me throughout the whole process. The level of service provided, especially through a time of reduced funding and resources reminded me how lucky we are to have access to treatment like this in this country.

Visited in September 2015. Posted on 03 September 2015

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Mr & Mrs P gave Accident and emergency services at John Radcliffe Hospital a rating of 5 stars

Well done to all staff

My husband had been quite unwell and seen 2 GP's following which he was referred to yourselves due to ongoing and severe illness. We had considered nominating a 'hospital hero' but felt that everyone deserved merit.

One particular member of staff in A&E was very kind, caring and efficient and we built up a good rapport in the short time we were with them. I say 'we' because we were both very well looked after, my husband in his medical needs and me being enabled to be with him resulting in both of us feeling very supported. My husband then moved to the short stay ward where again we were both taken care of by kind and caring nurses and doctors.

The work of the cleaners also needs recognition here as the hospital was spotless and hygienic, exactly what you would hope for in a hospital environment.

What struck us most was the quality of care and the way that each individual contributed to the positive experience we had, a true team where everyone gave of their best.

In my profession too we often receive bad press like the NHS and it is at times like this we need to celebrate the positives and say a heartfelt thank you to all the staff who were so caring, kind and hardworking resulting in my husband's very short stay in hospital and speedy recovery from the worst phase of a very worrying infection. He is now continuing to recover at home and looking much more like my husband than a gravely ill man.

Visited in August 2015. Posted on 27 August 2015

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Melanie B reviewed Accident and emergency services at John Radcliffe Hospital

Head Injury Saturday 22 August 2015

i came in and not remembering my journey in the ambulance after drinking 4 large glasses of red wine without eating (something I never normally do) and was seen by the doctor who did a head scan and diagnosed a bad haematoma as I fell off the pub stool and hit my head on the slate floor; please can you get this message to the doctor and thank them for their concern and advising me to see my GP as my main injury to my head highted another problem, my high BP - I was not happy to stay at the Hospital as distressed and dehydrated but have since been to my GP and have bought a home bp monitor and having another blood test and ECG at my local Wallingford Hopsital, also prescribed medication but concerned about the side effects but the doctor is a first class doctor.

Thanks

Melanie Beyba

Visited in August 2015. Posted on 27 August 2015

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Anonymous gave Accident and emergency services at John Radcliffe Hospital a rating of 4 stars

Received excellent patient care from the A&E department

A couple of weeks I was hit by another driver after he lost control and it was a relatively high impact. The healthcare team that treated me were fantastic. The paramedics who arrived were very friendly and chatty, and had me laughing on the way to the hospital.

In A&E the doctor who was treating me was wonderful. The doctor was very attentive, warm and friendly, and most importantly I felt they were genuinely interested in me as opposed to me being another patient to get seen to quickly and move on. After I'd had my tests, we were waiting for results, they took so long their shift ended but they came to let me know they were leaving but someone else would take me on, and they were still waiting for the report of the scan. This doctor came back once more to check I was ok before they left, at which point I was having a nose bleed, so they came back again and expressed concern and offered me the choice to stay in overnight for observation just to be safe.

The following morning one of the nurses noticed I had been there for a while with no knowledge of what was happening. This nurse was incredibly bubbly and helpful, and started to chase up the report which still hadn't materialised.

Overall I felt incredibly well cared for, and these particular staff members stood out for me because they were all so friendly that it was almost enjoyable. At the very least I was able to have a laugh with the staff after a very difficult event!

Only small gripe was that when I was discharged there wasn't any discussion of what I should do. I was given a shoe, an appointment for the next day with a doctor and then left. It wasn't until I got home that I realised I didn't know what I was meant to do with a broken foot (ilike is it ok to put weight on it, does the shoe need to be on all day or just when walking) An explanation before I was discharged would have been nice.

Visited in August 2015. Posted on 02 September 2015

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A.H. gave Accident and emergency services at John Radcliffe Hospital a rating of 5 stars

1st Class Treatment.

Visited the JR A &E department at 7.45pm with my son who was in a lot of discomfort regarding his back. Full examination/blood work done to rule out any further problems. Departments were busy and we waited a while but not a problem. Excellent service and reassurance provided. Thank you to all staff - much appreciated.

Visited in July 2015. Posted on 30 July 2015

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John Radcliffe Hospital replied on 05 August 2015

Thank you for providing this welcomed feedback. The A&E is indeed very busy on the whole, thank you for your patience. It is great to hear that your son was treated as efficiently as possible and that you felt reassured. We hope your son is recovering well. Your comments will be passed on.

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Anonymous gave Accident and emergency services at John Radcliffe Hospital a rating of 4 stars

A&E visit

I went to A&E as per advice given by 111 following a wasp sting to the back of my head. I must say the staff were excellent and very efficient despite the long waiting times which are typically to be expected in a busy A&E department.
The only thing that made me feel a bit uncomfortable was that the triage nurse and doctor refused to give me anything for the pain I was experiencing. Other than this, I felt reassured and in safe hands as I was given a thorough assessment and excellent home care tips before I was discharged.
The reception staff were also very friendly and professional and they made me feel very welcome and comfortable throughout my time in A&E. Please pass on my thanks and concerns about pain relief. Thank you.

Visited in July 2015. Posted on 24 August 2015

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Darren trapps gave Accident and emergency services at John Radcliffe Hospital a rating of 5 stars

Amazing care

From the minute I was admitted as a emergency, the care I got was great. The few seconds before my unique elbow replacement op, the the care from all the nurses, doctors etc on the trauma ward, for the next 12 days . Every day the nurse in charge popped in at start and end of shift to either say hi or bye and let me know they were coming in for the day or night or going home. I lost count of the surgeons and doctors that popped in to check on my progress after my operation. The aftercare I get as a out patient is amazing with my surgeon keen on my progress and helping me get the best I can from the one off operation and the advice on how to get the most out of my elbow in the future .

Visited in July 2015. Posted on 18 August 2015

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DH gave Accident and emergency services at John Radcliffe Hospital a rating of 5 stars

World class A&E

Having attended A&E on Saturday morning with a suspected break I was impressed by all members of staff that I came into contact with. Initial assessment, x-rays and consultations were swift, kind, un-hurried and done with a smile. I felt the staff we sympathetic to my pain levels and willing to help me through with a smile.
Keep up the good work. It is great knowing there is a strong A&E practice on the doorstep.

Visited in June 2015. Posted on 03 June 2015

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John Radcliffe Hospital replied on 18 June 2015

Thank you so much for taking the time to give this welcomed feedback. It must have been a very difficult time for you and it's great to hear that the staff you met and were treated by ensured that you felt comfortable, at ease, and competently taken care of. Your comments will be passed on to the team, and we wish you a speedy recovery.

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Anonymous gave Accident and emergency services at John Radcliffe Hospital a rating of 1 stars

Disappointed

I waited for 2 and a half hours saw triage nurse then was told they would not help. I cannot hear I have not been able to hear for 4 days. I have used drops and nothing. I tried to find a walk in centre. It no joy. I am not as yet registered with a doctor. My last resort was A and E. Why have triage if you are not going to deal with blocked ears tell me at triage then I can leave instead I had to pay £4.50 for the privilege of using your car park. This is only the second time in my 49 years that I have used a hospital and I got no help. Apparently not being able to hear is not considered an emergency. Well you try it I have to work and talk on the phone I am so disappointed.

Visited in June 2015. Posted on 04 June 2015

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John Radcliffe Hospital replied on 08 June 2015

Thank you for your comments regarding your recent experience at the A&E department at the John Radcliffe Hospital. We would like the opportunity to investigate the issues you have raised and provide you with a response. If you would like us to do this, please do not hesitate to contact Sue McNiven, on 01295 224001 or at sue.mcniven@ouh.nhs.uk who will be happy to discuss the complaint process with you.

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Anonymous gave Accident and emergency services at John Radcliffe Hospital a rating of 5 stars

Excellent service in A&E

I visited A&E with an ankle injury. The department was very busy but I was seen by triage within 20 minutes, x-Ray within an hour and reviewed within another hour. All the staff were kind and helpful. i was very impressed by the the service I received.

Visited in June 2015. Posted on 11 June 2015

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John Radcliffe Hospital replied on 18 June 2015

Thank you for taking the time to provide this feedback. We are very pleased to hear that your time in Accident and Emergency was brief and that you were impressed by the service. We hope you are recovering well.

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Last updated on 13 July 2015.

Information supplied by Oxford University Hospitals NHS Trust