John Radcliffe Hospital

Telephone: 01865 741166
Address: Headley Way, Headington, Oxford, Oxfordshire, OX3 9DU
Website: http://www.ouh.nhs.uk/hospitals/jr/default.aspx

4 out of 5 stars

Based on 185 ratings for this hospital

Accident and emergency services

4 Stars

4 out of 5 stars

NHS Choices users' overall rating
Based on 185 ratings for this hospital

Cleanliness

4.5 out of 5 stars

(182 ratings)

Staff co-operation

4 out of 5 stars

(186 ratings)

Dignity and respect

4 out of 5 stars

(181 ratings)

Involvement in decisions

4 out of 5 stars

(181 ratings)

Same-sex accommodation

4.5 out of 5 stars

(152 ratings)

Reviews

308 total

Anonymous gave Accident and emergency services at John Radcliffe Hospital a rating of 3 stars

Same sex areas and pharmacy slowness

Not happy that my wife was treated badly by one nurse when she refused to be placed in an area filled with male patients in EAU. Also, when she was ready to go there was a 4 hour wait for the tablets to appear from the Pharmacy, despite constant questions from me as to when they would arrive, and pressure on staff to vacate beds for new patients, which couldn't be done until my wife got her medication.

Visited in August 2014. Posted on 01 September 2014

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John Radcliffe Hospital replied on 02 September 2014

Thank you for your comments regarding your wife's care in EAU. I am very sorry that her experience did not meet the standard you could expect. We would be very happy to investigate the issues you have raised and provide you with a response. If you would like us to do this, please do not hesitate to contact Sue McNiven, Complaints Co-ordinator, on 01865 221728 or at sue.mcniven@ouh.nhs.uk who will be happy to discuss the complaint process with you.

Kind regards

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Anonymous gave Accident and emergency services at John Radcliffe Hospital a rating of 3 stars

A and E parking

No facility to enable me to drop my wife and get her checked in, whilst leaving my car without the risk of parking violation.

Visited in August 2014. Posted on 30 August 2014

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Richard gave Accident and emergency services at John Radcliffe Hospital a rating of 5 stars

Trauma and SSIP Wards

2 days in Trauma Ward, 2 operations later and down to SSIP, Laid flat on my back for 10 days with the nurses doing everything for me, I found them willing to help with everything, always smiling and making me laugh and most of all always being positive about my situation, nothing was to much trouble. They were very patient and after 18 days they managed to get me on a zimmer frame. I am really grateful for their excellent
care, after 20 days I was allowed home, now I am on the long road to recovery thanks to the whole team from the cleaner to the Surgeons.
Thank you so much.

Visited in May 2014. Posted on 06 August 2014

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Anonymous gave Accident and emergency services at John Radcliffe Hospital a rating of 5 stars

Fantastic A&E care

I am writing in hindsight regarding my son being admitted into the A&E department with a suspected rupture/blockage after a total colectomy. He was brought in by ambulance - paramedics( brilliant )and I can't fault the amazing A&E nurse very attentive, got things done, very empathetic, A&E doctor was just excellent. She arranged pain relief promptly, scans etc and kept all of us informed at all times. Consultant surgeon was completing lacking in any bed side manner, dismissive and gave no idea of why my son was in complete agony and didn't actually seem to care either. He and another Registrar we first saw in the Emergency Surgical Unit were the only blots on an otherwise perfect landscape!
Ironically the consultant and registrar were completely wrong in their diagnosis -Professor at the Churchill realised what was causing the problems and operated again and my son has just gone from strength to strength since.

Well done JR A&E !!

Visited in November 2013. Posted on 21 July 2014

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paul m gave Accident and emergency services at John Radcliffe Hospital a rating of 5 stars

visit to A and E after road traffic accident

On the 19th of June 2014 at around 4pm i was traveling towards didcot when my van was hit from behind by another car at traffic lights.paramedics and police arrived and I was taken to the j r hospital.after 15 minute's a bed was found and was taken to a cubicle and waited to see a doctor.i had injured my neck.the nurse looked after me very well until the doctor arrived.the department was fairly busy but I felt very well looked after by the nurse and the rest of the staff.when the doctor arrived he was very kind and asked me about my accident. I was then taken through to the trauma room where he Checked my spine and neck.thankfully I only had whiplash so my neck collar was removed and I was sat up on the bed before being allowed to leave and told to take painkillers.i am very great full to everyone involved in my care from the roadside to the hospital.i was very scared by the time I arrived at the hospital but as soon as the nurse spoke to me I felt a bit more relaxed.i was treated well at all times.i have only been in hospital once before at another hospital and I was looked after well then as well.i think the n h's do a great job and all the staff are great.thank you for looking after me and if I do have to visit hospital again I hope It is the jr.i would also like to thank the 2 paramedic crews who helped me.

Visited in June 2014. Posted on 21 June 2014

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John Radcliffe Hospital replied on 10 July 2014

Thank you very much for your positive feedback, though I am sorry to hear of the unfortunate circumstances surrounding your visit to us. I am very glad that your injuries were not as severe as they could have been, and that you were well cared for by a whole range of staff members, nurses, doctors, and paramedics. It has been a pleasure to share your thanks with the staff teams, who I know appreciate knowing that they have done a great job.

We would be very grateful if you could also complete our quick 30-second questionnaire at http://patientperspective.org/OUH/. The ratings from the survey help us to monitor patient experience over time.

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Anonymous gave Accident and emergency services at John Radcliffe Hospital a rating of 5 stars

Very caring, approachable and friendly staff

I was admitted into A&E after collapsing. The paramedics and hospital staff were amazing in making me feel comfortable. I'd love to thank them all.

Visited in June 2014. Posted on 09 June 2014

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John Radcliffe Hospital replied on 10 July 2014

Thank you very much for your positive feedback, our staff love hearing that they have done a good job. It has been a pleasure to pass on your thanks to the clinical staff involved, both in A&E, and the paramedic crews. I hope that you are recovering well.

We would be very grateful if you could also complete our quick 30-second questionnaire at http://patientperspective.org/OUH/. The ratings from the survey help us to monitor patient experience over time.

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Anonymous gave Accident and emergency services at John Radcliffe Hospital a rating of 1 stars

06/07/14

I have a kidney problem and often get urine infections that need to be treated immediately as they are a threat to my remaining kidney. I have had an infection for the past 2 weeks and my antibiotics haven't been working. Today I went into A&E in agony as I usually do when this happens. I saw the nurse and she was unbelievably rude to me telling me it was a 'minor issue' that was 'wasting their time'. She could tell that I was in pain and she made me feel utterly stupid when I felt vulnerable and afraid. I have never ever seen a GP before going to the hospital first in this instance but the nurse proceeded to make me a GP appointment without my consent and then sent me on my way. I left feeling completely disrespected by your staff and am extremely disappointed.

Visited in June 2014. Posted on 06 June 2014

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John Radcliffe Hospital replied on 16 June 2014

Thank you for your comments regarding your treatment at the John Radcliffe Hospital. I am very sorry to read of your poor experience in the A&E department. This does not meet the standard of care that the Trust strives to provide to our patients. We would be very happy to investigate the issues you have raised and provide you with a response. If you would like us to do this, please do not hesitate to contact Sue McNiven on 01295 224001 or at sue.mcniven@ouh.nhs.uk who will be happy to discuss the complaint process with you.

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Anonymous gave Accident and emergency services at John Radcliffe Hospital a rating of 2 stars

Disappointed

I went to A & E to get a bad bump on the head checked out having not known how I got it and short term memory loss and headaches. Although promptly seen to, the nurse did not even introduce herself or shut the door. Once I had explained the incident to her she immediately said 'So you have just come for a simple check up, you know you can get that done at your GP surgery.' She then rudely turned to the computer leaving me not knowing whether or not I could even leave. She was rude has wasted my time when there is serious possibility of having concussion. I will not be going there by choice again and would recommend it unless it was a definite emergency.

Visited in May 2014. Posted on 18 May 2014

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John Radcliffe Hospital replied on 19 May 2014

Thank you for your comments regarding your care. I am very sorry that your experience in the John Radcliffe Emergency Department did not meet the standard you could expect. We would be very happy to investigate the issues you have raised and provide you with a response. If you would like us to do this, please do not hesitate to contact Sue McNiven on 01865 224001 or at sue.mcniven@ouh.nhs.uk who will be happy to discuss the complaint process with you.

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Anonymous gave Accident and emergency services at John Radcliffe Hospital a rating of 2 stars

Abysmal!

Having spent 4 hours in Banbury A&E was told we needed to go to JR as the Dr's thought my teen son had appendicitis so we went via an ambulance. Once at the JR children's a&e minor injury dept we met a lovely nurse who was quite helpful and informative.
We were told we need to wait for the surgeons and my son was prepped for a drip ad told not to eat (he had not eaten since the previous night as he was in so much pain). After 2 hours I had to be away from my son for a while, whilst I was gone a surgeon visited to examine him.
On my return I asked the nurses if the surgeons had been to be told they were still waiting for them. Once back with my son he mentioned the dr who had examined him, when I again asked nursing staff they finally admitted a surgical member had examined my son but would return to talk to me.
We sat around for an other hour or so with my son getting more hungry, at around 4.30pm I was finally told that surgical had transferred my son back to the medical team and it was the that we were waiting for and that my son could eat, yet no one had told us this or asked if my so would like anything to eat.
My son sat for hours in pain just being topped up by pain relief from 12.30 pm till 5.30pm with no dr to examine, treat or explain what might be the cause of the excruciating pain he was enduring whilst other children were being rapidly treated by medical nurses and Dr's.
Finally at around 5.15pm I'd had enough partly due to the lack of care my son was receiving in this department and due to my own ill health for which I'm prescribed strong medication and advised to rest lots, no stress, strain & to try not to go anywhere alone. At this point my temper snapped and I demanded that a dr see my son immediately by the time this happened we had sat in and A&E for over 9 hours. Finally there was a dr with some idea of medical care who set up a drug regime for my son, a scan appointment which means I will have to return to the JR tomorrow and a follow up appointment on Tues.
If the staff had acted quicker the scan could have been done today therefore making tomorrow's appointment unnecessary.
I feel the care that my son received from this department except from the nurse and a Dr was abysmal, absolutely disgusting, there was little to no communication between staff and certainly very little communication between staff and ourselves. A dr also informed me that my teen at 14 was old enough to agree to medical care, that would be ok if said teen knew what they were talking about as it is very rare he sees a dr at all.
So no I would not recommended the JR's A&E children's minor injury dept after my visit today. So sad really when I can't stop praising the neuroscience, neurosurgery and neurology departments within the same hospital and trust.

Visited in May 2014. Posted on 01 May 2014

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John Radcliffe Hospital replied on 09 May 2014

Thank you for your comments regarding your son's treatment. I am very sorry that your experience in the Children's minor injury department did not meet the standard you could expect. We would be very happy to investigate the issues you have raised and provide you with a response. If you would like us to do this, please do not hesitate to contact Sue McNiven on 01295 224001 or at sue.mcniven@ouh.nhs.uk who will be happy to discuss the complaint process with you.

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Kate gave Accident and emergency services at John Radcliffe Hospital a rating of 1 stars

Disappointed.

A friend of mine, after losing the feeling her legs, passing out from extreme pain in her head and throwing up, was taken to the JR. I was called to come and sit and wait with her to make sure she was okay. As I arrived, she informed me she had been told to leave as this is 'not what they're here for.'
So, two questions...
Should we have had to wait until she passed out again before we went into A&E? Seeing as the little girl who went in ahead of her practically skipped in to see the triage nurse, I'm guessing this isn't the case.
Secondly, what exactly are you there for? She was ill, quite scared and in need of help.
I'm absolutely disgusted by the way she was treated. Will not recommend this hospital to anyone in the future.

Visited in April 2014. Posted on 23 April 2014

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John Radcliffe Hospital replied on 24 April 2014

Thank you for your feed back regarding your friend's treatment at the Emergency Department of the John Radcliffe Hospital. I am sorry that her treatment was not to the standard you would expect. We would be very happy to fully investigate the issues you have raised and provide your friend with a response. Should she wish us to this please advise her to contact the Complaints Department on 01865 221728 or at complaints@ouh.nhs.uk.

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Last updated on 24 June 2014.

Information supplied by Oxford University Hospitals NHS Trust