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John Radcliffe Hospital

Telephone: 01865 741166
Address: Headley Way, Headington, Oxford, Oxfordshire, OX3 9DU
Website: http://www.ouh.nhs.uk/hospitals/jr/default.aspx

4.5 out of 5 stars

Based on 262 ratings for this hospital

Accident and emergency services

4.5 Stars

4.5 out of 5 stars

NHS Choices users' overall rating
Based on 262 ratings for this hospital

Cleanliness

4.5 out of 5 stars

(258 ratings)

Staff co-operation

4 out of 5 stars

(264 ratings)

Dignity and respect

4 out of 5 stars

(256 ratings)

Involvement in decisions

4 out of 5 stars

(258 ratings)

Same-sex accommodation

4.5 out of 5 stars

(222 ratings)

Reviews

442 total

A.H. gave Accident and emergency services at John Radcliffe Hospital a rating of 5 stars

1st Class Treatment.

Visited the JR A &E department at 7.45pm with my son who was in a lot of discomfort regarding his back. Full examination/blood work done to rule out any further problems. Departments were busy and we waited a while but not a problem. Excellent service and reassurance provided. Thank you to all staff - much appreciated.

Visited in July 2015. Posted on 30 July 2015

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John Radcliffe Hospital has not yet replied.

DH gave Accident and emergency services at John Radcliffe Hospital a rating of 5 stars

World class A&E

Having attended A&E on Saturday morning with a suspected break I was impressed by all members of staff that I came into contact with. Initial assessment, x-rays and consultations were swift, kind, un-hurried and done with a smile. I felt the staff we sympathetic to my pain levels and willing to help me through with a smile.
Keep up the good work. It is great knowing there is a strong A&E practice on the doorstep.

Visited in June 2015. Posted on 03 June 2015

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John Radcliffe Hospital replied on 18 June 2015

Thank you so much for taking the time to give this welcomed feedback. It must have been a very difficult time for you and it's great to hear that the staff you met and were treated by ensured that you felt comfortable, at ease, and competently taken care of. Your comments will be passed on to the team, and we wish you a speedy recovery.

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Anonymous gave Accident and emergency services at John Radcliffe Hospital a rating of 1 stars

Disappointed

I waited for 2 and a half hours saw triage nurse then was told they would not help. I cannot hear I have not been able to hear for 4 days. I have used drops and nothing. I tried to find a walk in centre. It no joy. I am not as yet registered with a doctor. My last resort was A and E. Why have triage if you are not going to deal with blocked ears tell me at triage then I can leave instead I had to pay £4.50 for the privilege of using your car park. This is only the second time in my 49 years that I have used a hospital and I got no help. Apparently not being able to hear is not considered an emergency. Well you try it I have to work and talk on the phone I am so disappointed.

Visited in June 2015. Posted on 04 June 2015

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John Radcliffe Hospital replied on 08 June 2015

Thank you for your comments regarding your recent experience at the A&E department at the John Radcliffe Hospital. We would like the opportunity to investigate the issues you have raised and provide you with a response. If you would like us to do this, please do not hesitate to contact Sue McNiven, on 01295 224001 or at sue.mcniven@ouh.nhs.uk who will be happy to discuss the complaint process with you.

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Anonymous gave Accident and emergency services at John Radcliffe Hospital a rating of 5 stars

Excellent service in A&E

I visited A&E with an ankle injury. The department was very busy but I was seen by triage within 20 minutes, x-Ray within an hour and reviewed within another hour. All the staff were kind and helpful. i was very impressed by the the service I received.

Visited in June 2015. Posted on 11 June 2015

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John Radcliffe Hospital replied on 18 June 2015

Thank you for taking the time to provide this feedback. We are very pleased to hear that your time in Accident and Emergency was brief and that you were impressed by the service. We hope you are recovering well.

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Anonymous gave Accident and emergency services at John Radcliffe Hospital a rating of 5 stars

Amazing seamless care for my toddler

After three days of the wait and see approach with sensible advice from my GP surgery I finally took the plunge and visited A and E with my 16 month old (dreading wasting time- theirs and ours).
But I had hardly sat down when we were seen. Each part of the service was swift, professional and kind to him and me.
I am so glad I went and the problem was sorted- next time I will definitely attend A and E more readily and trust my gut instincts.
Our family would like to pass on huge thanks and congratulations on a fabulous service to all at the children's A and E department. (only downside to the swift journey through the department was that my son didn't get to enjoy the toys or beautiful fish tank!!)
Ditto to the trauma department which we visited the next day.

Visited in June 2015. Posted on 20 June 2015

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John Radcliffe Hospital replied on 22 June 2015

Thank you for taking the time to give this lovely feedback. We are glad you trusted your instincts are it proved the right thing to do. We are very happy to hear that your time in the children's A and E department was short and that the staff were attentive and caring. Your comments will be passed on and we hope your son is doing well.

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Grace Lidster gave Accident and emergency services at John Radcliffe Hospital a rating of 5 stars

Great staff, thoroughly professional

After dislocating and fracturing my shoulder after a fall from my horse, the staff were amazing, they made my stay short, efficient and as reassuring as it could have been. Thank you very much.

Visited in June 2015. Posted on 24 June 2015

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John Radcliffe Hospital replied on 02 July 2015

Thank you for taking the time to provide this feedback. That must have been very painful and distressing for you, so we're very glad to hear that you were reassured by our staff and treated efficiently. Your comments will be passed on. We hope you are recovering well.

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Anonymous gave Accident and emergency services at John Radcliffe Hospital a rating of 5 stars

Husband admitted with strangulated hernia

My husband and I arrived in Oxford on June 6th and within ten minutes of arrival were in an ambulance taking us to john Radcliffe Hospital. The care we received there was fantastic and I am a Band 7 nurse and am not easy to please. The care we received in A and E was superb with particular the doctor who looked after my husband. Everything was explained, everyone introduced themselves (although we have forgotten all the names) and when we were told things would happen they did eg pain relief and x ray. We were then transferred to surgical assessment unit and eventually the ward and the porter who transferred us was also kind and caring. Again we were kept informed and everyone introduced themselves. Pain relief was offered and given and most importantly reviewed and alternatives given until my husband was settled. I was given a cup of coffee and made to feel welcome to stay. all of our questions were answered. The surgery was performed the same night and I was called at my hotel to tell me when he was going down to theatre. He was discharged home the next day with full discharge information. I was very impressed and proud of the NHS care given. Well done Doctors, nurses, porters and all other staff.

Visited in June 2015. Posted on 27 June 2015

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John Radcliffe Hospital replied on 02 July 2015

Thank you so much for providing this feedback. It is great to hear from a member of NHS staff who has experienced the service from the other side of things. We're glad to learn that you and your husband were treated so efficiently and with such kindness. As a Trust we aim to keep patients and their relatives as informed and involved as possible with their care. We hope your husband is recovering well. Your comments will be passed on.

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Anonymous gave Accident and emergency services at John Radcliffe Hospital a rating of 5 stars

Referral to A+E abdominal pain

I was seen promptly on arrival, examined,blood tests,xray and ultrasound were carried out in a short space of time, The Registrar who I saw was informative answered my questions and was able to reassure me in a friendly proffessional manner.
I cannot speak to highly of the staff in the department they were all very kind and caring and doing wonderful work.
A huge Thank you to all of you for an excellent service

Visited in June 2015. Posted on 06 July 2015

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John Radcliffe Hospital replied on 13 July 2015

Thank you very much for taking the time to give this lovely feedback. We're very glad to hear that you were treated efficiently and with compassion. We always aim to provide informative care, allowing patients to understand the process they are going through, so it's great to hear that this is what you experienced. We hope you are recovering well. You thanks and comments will be passed on.

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Anonymous gave Accident and emergency services at John Radcliffe Hospital a rating of 5 stars

Superb treatment

My husband was brought to A&E by ambulance. I came separately. From my arrival (in the wrong place) I was given unstinted help and respect, medical staff were cheerful, patient and ready to explain unhurriedly and everywhere was spotless. Thank-you, A&E and heart specialists, for providing reassuring and confident support through what could have been a worrying experience.

Visited in May 2015. Posted on 07 May 2015

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John Radcliffe Hospital replied on 15 May 2015

Many thanks for this welcomed feedback. Sorry to hear that your inward journey wasn't as smooth as hoped, but we're very glad to hear that our staff were so helpful and supportive. It is also lovely to hear that the cleanliness of the hospital was up to Trust standard. Your comments will be passed to those who helped you. We hope your husband is making a full recovery.

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Val Howard gave Accident and emergency services at John Radcliffe Hospital a rating of 5 stars

Excellent care In A&E

I visited A&E with worrying symptoms of facial paralysis. The whole process from reception to discharge was well-organised and friendly. My husband and I always knew what the next stage of the assessment process would be and this was very reassuring. The nurses, medical student and junior doctor who looked after us were all efficient, caring and sensitive to our need for information. Everything was explained clearly and our questions were answered. Many thanks to everyone who helped us: you were brilliant!

Visited in May 2015. Posted on 12 May 2015

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John Radcliffe Hospital replied on 15 May 2015

Thank you so much for this lovely feedback. We are so glad to hear that you experienced compassionate and efficient care throughout your visit to the A&E department. It must have been a difficult time for you and your husband and it is rewarding to learn that our staff kept you so well informed and at ease. Your comments will be passed on to the team. We hope you are recovering well.

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Last updated on 13 July 2015.

Information supplied by Oxford University Hospitals NHS Trust