John Radcliffe Hospital

Telephone: 01865 741166
Address: John Radcliffe Hospital, Headley Way, Headington, Oxford, Oxfordshire, OX3 9DU
Website: http://www.ouh.nhs.uk/hospitals/jr/default.aspx

4.5 out of 5 stars

Based on 152 ratings for this hospital

Accident and emergency services

4.5 Stars

4.5 out of 5 stars

NHS Choices users' overall rating
Based on 152 ratings for this hospital

Cleanliness

4.5 out of 5 stars

(155 ratings)

Staff co-operation

4.5 out of 5 stars

(153 ratings)

Dignity and respect

4.5 out of 5 stars

(155 ratings)

Involvement in decisions

4 out of 5 stars

(152 ratings)

Same-sex accommodation

4.5 out of 5 stars

(119 ratings)

Reviews

259 total

Betty Purcell reviewed Accident and emergency services at John Radcliffe Hospital

Out patient department

While visiting relatives in Witney Oxfordshire 14th January I was taken unwell with stomach and chest pain was then taken by ambulance to the J R accident and emergency cannot fault ambulance crew were so attentive staff at the A&E were quick to see to me and thought I had problems with my gall bladder but did not get scan told to go to my GP when I got back to Aberdeen to arrange one doctor said he would send a letter to myGP but GP has never received one I've since been diagnosed mass on my liver E Purcell

Visited in January 2014. Posted on 14 April 2014

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John Radcliffe Hospital replied on 17 April 2014

Thank you for your comments regarding your care at the John Radcliffe Hospital Emergency department. I am pleased to read that the Ambulance crew were attentive and that you were seen quickly. I am very sorry that your GP did not receive a letter from the hospital. We would be happy to investigate the issues you have raised and provide you with a response. If you would like us to do this, please do not hesitate to contact Sue McNiven on 01865 221728 at sue.mcniven@ouh.nhs.uk who will be happy to discuss the complaint process with you.

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Anonymous gave Accident and emergency services at John Radcliffe Hospital a rating of 5 stars

Very impressed with the A& E department

My son was seen by triage, by a doctor , given an xray and then reviewed within an hour .
We thought my son had broken his elbow following a bad fall but in fact it was a bursitis and he was sent on his way. Totally professional but so quick.
This is not our local hospital (unfortunately!)
Thank you

Visited in April 2014. Posted on 07 April 2014

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John Radcliffe Hospital replied on 10 April 2014

Thank you so much for your comments. I am pleased the care provided to your son was of a high standard and have passed this to the team's manager to let the staff know what a good job they are doing.

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Anonymous gave Accident and emergency services at John Radcliffe Hospital a rating of 5 stars

trauma and Melanie ward

following my sons accident he was treated at the trauma unit, the staff here were very efficient, he was treated very promptly and my husband and myself were kept up to date all the time by various staff members.
he was admitted to Melanie ward where again the staff were fantastic.

I cannot rate this hospital and it's staff highly enough!!

Visited in March 2014. Posted on 04 April 2014

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John Radcliffe Hospital replied on 10 April 2014

Thank you for your comments about the care your son received at the John Radcliffe. It has been passed to the teams you mentioned and they will be delighted to hear your comments. I hope your son is recovering well from his accident.

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Anonymous gave Accident and emergency services at John Radcliffe Hospital a rating of 5 stars

First class hospital

I spent 3 days in hospital with suspected meningitis which thankfully I did not have after a series of scans and blood tests , The care I received from all at the hospital was first class and we are very lucky to have such a great hospital on our doorstep
Thanks

Visited in February 2014. Posted on 10 March 2014

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John Radcliffe Hospital replied on 12 March 2014

Thank you very much for taking the time to provide feedback following your time with us at the John Radcliffe Hospital. Our staff appreciates hearing from their patients, and will use your feedback to build on their services. Your comments will be passed on to the appropriate team members.

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Anonymous gave Accident and emergency services at John Radcliffe Hospital a rating of 1 stars

A broken knee

I am writing this for my daughter.

She arrived with a very split knee and twisted ankle on Saturdayu morning. Some person or other, faintly dressed her knee, clearly not properly. She was asked back on Sunday at 10.00
She arrived then and waited until 1700.00 to be seen. At which point the surgeon said , more or less, what had these really stupid people at A & E done? It was already infected, because they had not cleaned it out properly. He did his best, but too late.

Two days later, back in the 'hospital', you have operated and kept her in, why??

Thank you for your response

Visited in February 2014. Posted on 18 February 2014

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John Radcliffe Hospital replied on 20 February 2014

Thank you for your comments regarding your daughter’s care in the Emergency Department. I am very sorry that her care did not meet the standard you could expect. We would be very happy to investigate the issues you have raised and provide you with a response. If you would like us to do this, please do not hesitate to contact Mrs Sue McNiven on 01295 224001 or at sue.mcniven@ouh.nhs.uk who will be happy to discuss the complaint process with you.


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Brian & Valerie Wors gave Accident and emergency services at John Radcliffe Hospital a rating of 5 stars

What a hospital should be like

I've already send an email on the subject. My only comment on where you could have done better was in communicating why things were taking so long e.g. in arranging xrays and scans and in getting the reports.

Visited in February 2014. Posted on 10 February 2014

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John Radcliffe Hospital replied on 12 February 2014

Thank you for your comments regarding communication. I am very sorry that your experience did not meet the standard you could expect in this respect. If you wish to receive a response regarding these concerns please feel free to send your email to the Patient Advice and Liaison Service (PALS) at PALS@ouh.nhs.uk or to the Complaints department at complaints@ouh.nhs.uk who will look into the matter for you.

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AG gave Accident and emergency services at John Radcliffe Hospital a rating of 5 stars

Taking my 91 year-old father to A&E last Sunday

Last Sunday 19th January my 91-year old father fell at home and cut his head. As it looked like it required stitching, and also because he is on Warfarin, I brought him into A&E just before 1pm. There was a bit of delay being seen (not the three hours mentioned on the display panel, just 70 minutes) but there were about 60 patients there and staff were very busy. In any case, once he was seen he was treated with great care and kindness by all the staff (triage nurse, porters, scanning people, x-ray people, assessment unit nurses and doctors, onein particular. My father is extremely deaf which makes communication difficult but care was taken to make sure he was kept informed throughout the process. What was really impressive was that although the obvious problem was the cut on his head, the medical team spotted that he had a bad cough and took the extra care to carry out blood and urine tests and a chest x-ray. These revealed that he also had a chest infection and a bladder/urinary tract infection, and he was put on a course of antibiotics. We were really impressed by the standard of care he received.

Visited in January 2014. Posted on 23 January 2014

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John Radcliffe Hospital replied on 03 February 2014

Thank you for taking the time to provide feedback following your experience with the Emergency department. Our staff always appreciates hearing back from patients and their family to ensure our services are of a high standard. Your kind comment will be passed to the relevant staff, who will appreciate your review. We wish your father a very quick and sturdy recovery.

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Anonymous gave Accident and emergency services at John Radcliffe Hospital a rating of 5 stars

Trauma Ward 3A

My grandfather was looked after by the team on the Trauma Ward 3A. He was delighted with the care he received after experiencing a nasty fall. He was in for just over a week and was happy with every aspect of his care. The whole team were very caring and compassionate with him.

Visited in January 2014. Posted on 23 January 2014

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John Radcliffe Hospital replied on 27 January 2014

Thank you for taking the time to provide us with feedback following your grandfather's time with us. We are pleased to hear that the team in Trauma 3A provided him with a satisfactory level of care. Your kind comment will be passed onto the Trauma team. We wish your grandfather a fast recovery.

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Anonymous gave Accident and emergency services at John Radcliffe Hospital a rating of 5 stars

Brief stay for elderly parent

My elderly mother was admitted in January unable to walk. She was treated respectfully and the investigation into the problem was thorough and clearly explained. We were very impressed with the care she received and would like to thank all those involved.

Visited in January 2014. Posted on 20 January 2014

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John Radcliffe Hospital replied on 03 February 2014

Thank you for your comment following your time in our Emergency department. We appreciate your feedback, and it will be passed onto the relevant staff. We wish your mother a fast recovery.

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Anonymous gave Accident and emergency services at John Radcliffe Hospital a rating of 5 stars

Emergency Assessment Unit (EAU)

My elderly Aunt was admitted to EAU in a very weak and distressed state. I live in the North of England and was extremely worried. I travelled down the next day and found her in an individual room being closely monitored. Although EAU was running at a frantic pace staff at all levels (admin, health care assistants, nursing and medical staff) found time to be kind and friendly. A member of the nursing team spoke to me, with my relative's permission, and updated me promptly when I asked for this to happen.
The professionalism, commitment and compassion of everyone I saw at work, and the people who I spoke to, was obvious. I was both impressed and grateful. Thank you to all concerned!

Visited in January 2014. Posted on 15 January 2014

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John Radcliffe Hospital replied on 20 January 2014

Thank you for your feedback following your aunt's time in the John Radcliffe. We are pleased to hear your relative received the standard of care the staff at OUH Trust strives for, and wish your aunt a speedy recovery. We appreciate hearing from patients and their relatives, and your comments will be passed onto the related team.

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Last updated on 10 March 2014.

Information supplied by Oxford University Hospitals NHS Trust