Royal Shrewsbury Hospital

01743 261000 Mytton Oak Road , Shrewsbury, Shropshire, SY3 8XQ
http://www.sath.nhs.uk/

4.5 out of 5 stars

Based on 85 ratings for this hospital

Respiratory Medicine

4.5 Stars

4.5 out of 5 stars

NHS Choices users' overall rating
Based on 85 ratings for this hospital

Cleanliness

4.5 out of 5 stars

(83 ratings)

Staff co-operation

4.5 out of 5 stars

(86 ratings)

Dignity and respect

4.5 out of 5 stars

(86 ratings)

Involvement in decisions

4.5 out of 5 stars

(85 ratings)

Same-sex accommodation

4.5 out of 5 stars

(62 ratings)

Reviews

281 total

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Anonymous gave Respiratory Medicine at Royal Shrewsbury Hospital a rating of 5 stars

Emergency treatment for collapsed lung.

Acute Medical provided excellent care and diagnosis. Prompt and efficient chest xray.
Ward 27 for treatment was excellent in all aspects. All Drs and staff very kind and caring. Staff very busy but they were consistently polite and re-assuring.Food excellent.
I would thoroughly recommend the hospital.Drs came to check I was ok before they were going home.
Everything was clearly explained.

Visited in February 2017. Posted on 22 February 2017

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Royal Shrewsbury Hospital has not yet replied.

Shelley gave Respiratory Medicine at Royal Shrewsbury Hospital a rating of 5 stars

Excellent staff! Ward 27 (R)

Went to visit my very poorly Mum who was admitted after feeling unwell. Found the staff (especially the day sister) to be so caring and compassionate, I felt reassured that my Mum and the other patients were being looked after by an A* service. Everybody was so lovely and ensured my brothers and I were given the time and space to spend with my Mum. I was especially touched by the Nurse attending to the old lady in the next bed, she said she was looking forward to milk and biscuits, the Nurse asked her which biscuits she would like, and went to fetch those and milk. I know it's not a huge thing, but I should think that meant the world to that lady being away from home can be scary, and uncertain but that Nurse went out if their way. This is just one example of proper care witnessed, along with treating people with dignity and recognising that they are individuals. Thank you Shrewsbury!!

Visited in November 2016. Posted on 26 November 2016

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Royal Shrewsbury Hospital replied on 23 January 2017

Thank you for taking the time to share your feedback with us, I am delighted to note that your Mother's care on Ward 27R was as you would have expected. I have passed your comments on to the Matron and Operational Management for the ward as well as our Ward Manager. I have also passed this to the Chief Executive's office.
I hope that your Mother is now home and is fully recovered following her inpatient stay. Again, thank you for your comments.
Regards,
Patient Experience Team

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Carol reviewed Respiratory Medicine at Royal Shrewsbury Hospital

Ward 27 and sau

The care I received on ward 27 was excellent. Lovely staff who all went above and beyond for everyone on the ward. I cannot thank them enough.. I think i was in bay 1 next to nurses station

.Unfortunately I was moved to sau afterwards where the same cannot be said.mainly due to lack of staff possibly but heard patients being snapped at by staff. Being diabetic and being told to drink orange juice with added extra sugar (2 little pots) and eat several biscuits is over treating a hypo. Some staff could do with some more guidance training.
A&E looked after me very well too (from what I can remember!)

Visited in March 2016. Posted on 23 March 2016

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Royal Shrewsbury Hospital replied on 01 April 2016

Good Afternoon,
Thank you for your message. I am sorry that your experience on our SAU ward was not to your satisfaction. I am pleased to note, however, that your care on 27R and the A&E department was as you would expect.

If you would like us to look into your care on SAU further, please contact the PALS office on 01743 261691 and the team will gladly look into this for you.

I have passed your comments onto the Ward Managers for both 27 and SAU. In the meantime, I do hope you are recovering well.

Kind Regards,
Patient Experience Team

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Anonymous gave Respiratory Medicine at Royal Shrewsbury Hospital a rating of 4 stars

Good care

My father spent 3 and a half weeks on Ward 27R at RSH from mid December 2015 sadly passing away on the 10th January 2016. Throughout this time he was cared for on Ward 27R with care also from the Palliative Care Nurse and the Macmillan Therapy team. What was a very difficult time for us as a family this was made easier by the excellent care he received from everyone he/we met during his hospital stay.
A big thank you to you all. You should all be very proud of your hard work and of the care that you give.

Visited in December 2015. Posted on 08 February 2016

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Royal Shrewsbury Hospital replied on 23 February 2016

Good afternoon,

Firstly, please accept my sincere condolences for your loss. I am very sorry to learn of your father's passing.

Thank you for the kind comments you have shared, your feedback is greatly appreciated. I will ensure this is shared with the Ward Manager for Ward 27R so she is aware and she will then share this with her staff.

Thank you once again for getting in touch with us during a very difficult time.

Kind regards
Patient Experience Team

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mrs gadsby gave Respiratory Medicine at Royal Shrewsbury Hospital a rating of 5 stars

The care was outstanding

I have nothing but praise for the staff during my recent treatment as an in-patient.on ward 27 from the tea person to the doctor all the staff were hard working and wonderfull i can't thank them enough.
,

Visited in August 2013. Posted on 21 August 2013

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Royal Shrewsbury Hospital replied on 21 August 2013

Dear Mrs Gadsby
Thank you so much for sharing your feedback about your stay on Ward 27. It is fantastic when our patients take the time and trouble to let us know what they liked (and also what they disliked) about their care in our hospitals. We will make sure that your feedback is shared with the ward.
Thanks again :-)

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Last updated on 18 June 2010.

Information supplied by Shrewsbury and Telford Hospital NHS Trust