Royal Shrewsbury Hospital

01743 261000 Mytton Oak Road , Shrewsbury, Shropshire, SY3 8XQ

4.5 out of 5 stars

Based on 82 ratings for this hospital

Respiratory Medicine

4.5 Stars

4.5 out of 5 stars

NHS Choices users' overall rating
Based on 82 ratings for this hospital


4.5 out of 5 stars

(78 ratings)

Staff co-operation

4.5 out of 5 stars

(81 ratings)

Dignity and respect

4.5 out of 5 stars

(81 ratings)

Involvement in decisions

4.5 out of 5 stars

(80 ratings)

Same-sex accommodation

4.5 out of 5 stars

(59 ratings)


334 total

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Shelley gave Respiratory Medicine at Royal Shrewsbury Hospital a rating of 5 stars

Excellent staff! Ward 27 (R)

Went to visit my very poorly Mum who was admitted after feeling unwell. Found the staff (especially the day sister) to be so caring and compassionate, I felt reassured that my Mum and the other patients were being looked after by an A* service. Everybody was so lovely and ensured my brothers and I were given the time and space to spend with my Mum. I was especially touched by the Nurse attending to the old lady in the next bed, she said she was looking forward to milk and biscuits, the Nurse asked her which biscuits she would like, and went to fetch those and milk. I know it's not a huge thing, but I should think that meant the world to that lady being away from home can be scary, and uncertain but that Nurse went out if their way. This is just one example of proper care witnessed, along with treating people with dignity and recognising that they are individuals. Thank you Shrewsbury!!

Visited in November 2016. Posted on 26 November 2016

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Royal Shrewsbury Hospital has not yet replied.

Carol reviewed Respiratory Medicine at Royal Shrewsbury Hospital

Ward 27 and sau

The care I received on ward 27 was excellent. Lovely staff who all went above and beyond for everyone on the ward. I cannot thank them enough.. I think i was in bay 1 next to nurses station

.Unfortunately I was moved to sau afterwards where the same cannot be said.mainly due to lack of staff possibly but heard patients being snapped at by staff. Being diabetic and being told to drink orange juice with added extra sugar (2 little pots) and eat several biscuits is over treating a hypo. Some staff could do with some more guidance training.
A&E looked after me very well too (from what I can remember!)

Visited in March 2016. Posted on 23 March 2016

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Royal Shrewsbury Hospital replied on 01 April 2016

Good Afternoon,
Thank you for your message. I am sorry that your experience on our SAU ward was not to your satisfaction. I am pleased to note, however, that your care on 27R and the A&E department was as you would expect.

If you would like us to look into your care on SAU further, please contact the PALS office on 01743 261691 and the team will gladly look into this for you.

I have passed your comments onto the Ward Managers for both 27 and SAU. In the meantime, I do hope you are recovering well.

Kind Regards,
Patient Experience Team

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Anonymous gave Respiratory Medicine at Royal Shrewsbury Hospital a rating of 4 stars

Good care

My father spent 3 and a half weeks on Ward 27R at RSH from mid December 2015 sadly passing away on the 10th January 2016. Throughout this time he was cared for on Ward 27R with care also from the Palliative Care Nurse and the Macmillan Therapy team. What was a very difficult time for us as a family this was made easier by the excellent care he received from everyone he/we met during his hospital stay.
A big thank you to you all. You should all be very proud of your hard work and of the care that you give.

Visited in December 2015. Posted on 08 February 2016

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Royal Shrewsbury Hospital replied on 23 February 2016

Good afternoon,

Firstly, please accept my sincere condolences for your loss. I am very sorry to learn of your father's passing.

Thank you for the kind comments you have shared, your feedback is greatly appreciated. I will ensure this is shared with the Ward Manager for Ward 27R so she is aware and she will then share this with her staff.

Thank you once again for getting in touch with us during a very difficult time.

Kind regards
Patient Experience Team

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mrs gadsby gave Respiratory Medicine at Royal Shrewsbury Hospital a rating of 5 stars

The care was outstanding

I have nothing but praise for the staff during my recent treatment as an in-patient.on ward 27 from the tea person to the doctor all the staff were hard working and wonderfull i can't thank them enough.

Visited in August 2013. Posted on 21 August 2013

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Royal Shrewsbury Hospital replied on 21 August 2013

Dear Mrs Gadsby
Thank you so much for sharing your feedback about your stay on Ward 27. It is fantastic when our patients take the time and trouble to let us know what they liked (and also what they disliked) about their care in our hospitals. We will make sure that your feedback is shared with the ward.
Thanks again :-)

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yvonne moses did not recommend Respiratory Medicine at Royal Shrewsbury Hospital

Stressed out and getting more sick by the week

What I liked

I was airlifted on the 18th july 2012 as an emergency with heart problems,discharged next day without any test being carried out!To date today 14th September,Im still trying to get an appt.
Full marks to the doctor and colleagues in cardio respiratory dept,and the Secretary,today we may be moving foward!.Dont hold my breath

What could have been improved

My care in Aand E and admissions ward and followup tests

Any other comments

My GP even followed it up sending an urgent letter,and I was told by a charming lady on appointments and I quote we dont take any notice of what a GP says,its the consultant and urgent means a minimum wait of 4 months!!! unquote

Visited in July 2012. Posted on 14 September 2012

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Royal Shrewsbury Hospital replied on 26 October 2013

I am very sorry to hear that you have faced such difficulties with your appointment. I hope that this has all been resolved, but if not please do contact our Patient Advice and Liaison Service (PALS) which is there to provide advice and support if you experience problems and difficulties with your care. The PALS office is located near the main Ward Block entrance at the Royal Shrewsbury Hospital. It is normally open Mon-Thu 9am-5pm and Fri 9am-4.30pm.
You can also contact them by telephone on 01743 261691 and 0800 783 0057, and there is an answerphone to take messages outside opening hours. Please note that PALS staff may be busy with other patients or relatives when you call, so please accept our apologies if they are not available immediately to take your call.
More information about PALS is available from our website at

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Rachel Skevington recommended Respiratory Medicine at Royal Shrewsbury Hospital

Thankyou for the wonderful Nursing care and Medical treatment I received at RSH

Any other comments

I was an inpatient for 15 days at RSH. I was admitted to MAU, then was transferred, as is the procedure onto, in my case Ward 27 Respiratory.

I wish to thank all the staff on 27R, including the two Consultants. My care was exemplary from day 1. From Physio, OT, and the Respiratory nurse who fixed me up with home oxygen for when I came home. To all the wonderful nursing care I received. Nothing was too much trouble.

The food was excellent with multiple choice, and patients who required help to eat, were assisted.

Also the cleanliness of the ward was excellent.

Again a big thankyou, to the RSH.

Visited in November 2010. Posted on 30 November 2010

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Royal Shrewsbury Hospital replied on 23 December 2010

Thank you so much for taking the time to provide comments about your care in the MAU and Ward 27 at RSH.
We aim to provide the highest standards of care every time for every patient, and we are pleased to hear that your experience matched our aspirations. We will pass a copy of your feedback to staff on the wards.
If you think that any particular member of staff - or the whole team - deserves special praise and recognition then please consider nominating them for the Chairman's Award. This special award is presented every two months at the Trust Board meeting. It celebrates members of staff who go above and beyond what is expected of them to provide high standards of care for patients, or improve the working lives of their colleagues. More information is available from our website at
Please note that the NHS Choices website does not share your contact details with the Trust so we are not able to contact you direct.
Thanks again for your feedback.

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Paul Shemmell did not recommend Respiratory Medicine at Royal Shrewsbury Hospital


What I liked

The sensitivity and skill of your A&E nurses, who gave us a great deal of support at a difficult time.

What could have been improved

My Uncle was admitted to RSH with respiratory issues back in September. He had been treated with broad spectrum antibiotics by his GP, but his condition was not improving. RSH spent 4 weeks continuing along this line of treatment, despite it being clear antibiotics were not improving his condition. His chest x-ray was taken as showing indication of infection. During this time, he was discharged a number of times, with his GP demanding his re-admittance due to his ongoing poor health, and a lack of a satisfactory diagnosis.

Finally, I believe someone ordered a CT scan. It may have been due to him beginning to cough up blood, but I can not be sure. It turned out the 'infection' was actually a number of tumours, with a much larger mass in his chest cavity.

By this point, with weeks undiagnosed and untreated, the cancer was deemed inoperable and terminal. He was sent home, having never seen an oncologist. He was invited back to discuss his condition with one of the gentleman who had misdiagnosed him.

Sadly, he passed away days before the appointment, when he was brought in on a 999 due to renal failure.

With 20/20 hindsight, I suspect the 5 weeks could have been better spent giving my Uncle radiotherapy and chemotherapy, assuming the successful diagnosis of huge abnormal growths in his chest.

The adverts showing you should have an x-ray if you have a cough more than 3 weeks seem all the more poignant when I consider how my Uncle was treated. I suspect the 3 weeks is mentioned due to speed being a vital element in the successful treatment of these conditions.

His untimely passing at the age of 61, despite 5 weeks of hospital 'care' to diagnose his illness, would seem to back the idea that speed of action is rather important.

And that inaction can have significant consequences.

Any other comments

He wasn't too keen on the food during his stay.

Visited in September 2010. Posted on 25 November 2011

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Royal Shrewsbury Hospital replied on 27 November 2011

We are very sorry to hear your concerns about the care received by your uncle at the Royal Shrewsbury Hospital.
Unfortunately the NHS Choices does not share your contact details with the Trust, so we would encourage you to contact the Trust so that we can look into the issues that you have raised in more detail.
The easiest ways to do this are by calling our Patient Advice and Liaison Service (PALS) on 0800 783 0057 or visiting their office near the Main Ward Entrance. They aim to: provide advice and support to patients, their families and carers; listen to your concerns, suggestions or queries; and, help sort out problems quickly on your behalf. If you wish to make a formal complaint then the PALS service will be able to provide you with more information about how to do this. You can also find out more on the Trust website at
Thank you for taking the time and trouble to provide feedback via the NHS Choices website.

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Last updated on 18 June 2010.

Information supplied by Shrewsbury and Telford Hospital NHS Trust