Can you help us improve NHS Choices?

Take part in our survey to share your views

Croydon University Hospital

Telephone: 020 8401 3000
Address: 530 London Road, Thornton Heath, Surrey, CR7 7YE

2.5 out of 5 stars

Based on 123 ratings for this hospital

General Surgery

2.5 Stars

2.5 out of 5 stars

NHS Choices users' overall rating
Based on 123 ratings for this hospital


3 out of 5 stars

(124 ratings)

Staff co-operation

3 out of 5 stars

(125 ratings)

Dignity and respect

3 out of 5 stars

(124 ratings)

Involvement in decisions

3 out of 5 stars

(121 ratings)

Same-sex accommodation

3.5 out of 5 stars

(94 ratings)


296 total

Anonymous gave General Surgery at Croydon University Hospital a rating of 1 stars

Utterly Disgraceful 'Care' Service!

I'm in the process on writing several complaints to various bodies regarding this 'healthcare' service following a relatives admission. I wont go into specifics as these will be in my complaint but a relative in here received atrocious treatment from the nurses who were rude, abrupt, aggressive, offensive and intimidating. We as a family received no information from DR's regarding our relatives progress or plans to get them well. They seem to dish out medication on whims without any clear justification to do so. to get a Dr to speak with you you have to ask several times. We had relatives there constantly and no one updated us at all. There is a lack of communication and nurses along with Dr's blame other people taking no responsibility for anything which I find utterly disgraceful. Be prepared to be told 'its not in my remit' a lot. This service is continuously in the press for its poor service and I can see why its voted one of the worst NHS services in the UK. If you can ask to be seen elsewhere as you wont get much 'care' here. Wards are dirty, i saw a pile of sick by an elevator with just a caution wet floor sign and never saw a cleaner. even guests toilets by the main entrance is vile. Staff all have a bad fed up attitude and seem to be in the wrong line of work. Whilst there are some great successes in the NHS and some very admirable services like Royal Marsden in Particular who are exceptional, this service is in a dire, gloomy, dirty , unprofessional service.

Visited in June 2015. Posted on 29 July 2015

Report as unsuitable

Croydon University Hospital has not yet replied.

Mandy P gave General Surgery at Croydon University Hospital a rating of 5 stars

Day Surgery for ERPC

I began my day feeling very fearfull of the operation in question along with the final stage to remove any sign that i was ever pregnant, which i was feeling very emotional about.

On entering i was met by a very helpfull and informative member of staff at reception, i then went onto the ward and the realisation hit me hard and i just couldnt stop crying.
The nurses and other members of staff where brilliant, very kind and compasionate too which left me at ease. The anesthetist met with me and explained what their part in my op would be, again very detailed and allowed me to feel comfortable in asking any questions, a familiar face when i finally got to that point. The surgeon came to see me, again very detailed and kind with their words making me feel relaxed knowing i was in capable hands. I cannot praise the staff enough, the staff morale was fantastic it was nice to hear people speaking and laughing at such a tense time. The hospital porters where kind and happy and confident in their jobs. I didnt have to wait long at all and i was home by lunch time, keep up the good work guys.

Visited in May 2015. Posted on 13 May 2015

Report as unsuitable

Croydon University Hospital has not yet replied.

M Leggett gave General Surgery at Croydon University Hospital a rating of 4 stars

Day surgery for hernia

I spent the entire day in hospital as a result of minor complications following surgery. From the time is was admitted to the time I left I was so impressed with the organisation, friendliness, professional and compassion of the staff.

The nursing staff in the day surgery centre deserve a special mention as they were very positive, kept my spirits up and treated me gently during my prolonged stay with them

I can't fault the care that I received.

Visited in April 2015. Posted on 18 April 2015

Report as unsuitable

Croydon University Hospital has not yet replied.

Twickers gave General Surgery at Croydon University Hospital a rating of 5 stars

ENT consultant followed by septoplasty op day surgery

Saw the ENT consultant mid Jan 15, septoplasty op booked for 3 march. From the minute I arrived everyone I met everybody at Croydon hospital was friendly, informative, consultative, respectful and very nice.

I don't believe they could have done any better, service wise, than they did. A credit to the NHS.

Visited in March 2015. Posted on 03 March 2015

Report as unsuitable

Croydon University Hospital replied on 16 March 2015

Dear Twickers

I am pleased to learn that you had a good experience and I will pass on your comments to the team and their management. Thank you so much for taking the time to let us know.

Graham Richardson, Deputy Manager, PALS and Complaints

Report as unsuitable

Sandy gave General Surgery at Croydon University Hospital a rating of 5 stars

Vascular surgery

I had varicose vein stripping operation yesterday. Every member of staff I met was kind, professional and informative. I arrived and didn't wait long to be admitted. When the surgeon marked my leg he told me everything he planned to do. He told me how to care for my leg afterwards. The anaesthetist saw me and explained the procedure in a friendly kind way. Inside the operating theatre the staff I saw were great. When I came round in recovery I was given some water and checked on. This was very reassuring. Once back in day surgery area I was helped to walk to the toilet. I had 2 cups of tea, water and a sandwich
The staff were all so friendly and kind. It made a massive difference to be treated that way. I was so calm and trusted them completely. Ten out of ten to the whole experience. Thank you.

Visited in June 2014. Posted on 18 June 2014

Report as unsuitable

Croydon University Hospital has not yet replied.

Anonymous gave General Surgery at Croydon University Hospital a rating of 3 stars

Pre-op and discharge

Shame that the pre-op cannot be done by one nurse, this would save having to see 4 nurses on the day and spending half a day there. When the appointment date was sent, no information enclosed about what was going to happen and what to expect.

Discharge - came out with no guidance on how you should feel, and what to expect. No do's and don'ts. No wonder so many people end up in A&E after being discharged. Was old to have pain killers for 5 days, only given 3days worth, so had to argue with GP surgery to get them urgently. If people were given the correct amounts and guidance, this would save the stress of family members having to get the GP's involved.
Someone should look at nth of the above, which would save a lot of nhs resources!

Visited in July 2013. Posted on 25 September 2013

Report as unsuitable

Croydon University Hospital replied on 01 October 2013

Thank you for getting in touch with us and we’re sorry that you didn’t feel that we gave you enough information about what you should be expecting over the course of your treatment. We’re very sorry that you were discharged without getting enough medication; we have passed your comments on to the Chief Pharmacist at the Trust.

We are making improvements to both the information that patients get when they are coming in to see us and are discharged, and the way in which we prepare prescriptions for discharge. It would be very helpful to us if you could provide us with some more information about your experience with us so that we can look into how we can improve these aspects of our services. You can get in touch through our PALS service on 020 8401 3210 or at

Report as unsuitable

michael charles thom gave General Surgery at Croydon University Hospital a rating of 5 stars

your always great mayday hospital and wonderful staff

well ive been admitted to mayday hospital for a few life threatening and also simple hernia repairs over the last 6 years and iam always amazed with the fantastic treatment and care ive received i just cant fault them one bit i also have to visit the phlebotomy clinic every month also for my blood condition which is also a fantastic clinic to be looked after as far as iam concerned mayday is a shining example of our great national health service

Visited in May 2013. Posted on 12 May 2013

Report as unsuitable

Croydon University Hospital replied on 20 May 2013

“Thank you for your kind comments which have been shared with all the teams who cared for you.

We hope your health continues to improve”

Report as unsuitable

Gavin Govinden gave General Surgery at Croydon University Hospital a rating of 1 stars

Wife in pre op for 7 hours

An absolute hellish time at Mayday hospital. My wife was booked in for a 45 minute procedure and she has been waiting for seven hours. The only explanation I have been given is that everyone arrives at the same time and the doctors decide who to see first. I have never seen such a disorganised, mismanaged and entirely unhelpful department in my life, at a hospital or otherwise. Surely a manager could streamline this process To prevent patients having to become unnecessarily stressed and uncomfortable without being able to eat or drink for hours and hours before they are seen for the operation. It is an absolute disgrace that this should be allowed to happen in a modern hospital where there should be a very modern organisational system.

Visited in April 2013. Posted on 15 April 2013

Report as unsuitable

Croydon University Hospital replied on 17 April 2013

First of all we are so sorry you and your wife had such a distressingly long wait.

When people attend for day surgery we are able to stagger their arrival times but with main theatres it is less easy as the order in which operations are carried out depends on a number of different factors. However that is not an excuse and we are working hard at the moment to find a solution which involves “locking down” the theatre list 7 days in advance to allow better planning.

We aren’t at that stage yet and we are sorry that you had such a difficult time. If you would like to talk to someone about it you are very welcome to contact our PALS team on 020 8401 3210 or email

Report as unsuitable

Anonymous gave General Surgery at Croydon University Hospital a rating of 3 stars

Five week stay early 2013

I found the majority of the staff were kind ,helpful & thoughtful, Three nurses/ward assistants were either rude, morose belligerent, offhanded or more intent in imposing their own persona. than forming a rapport.
The ward manager was loud both in voice and demeanour. Orders were shouted at staff presumably to make it clear who was in charge. My one contact with them was unpleasant. On the plus side three "Trainee" nurses came across as pleasant , friendly, very keen to help and prompt in responding to requests for assistance. When they qualify I do hope they retain all the good things and don't allow some of the more testing situations sour their principles
I think I should say that the "off ward" staff seem more content with life, which, perhaps underlines that pressures on the nursing side are more onerous. It takes a special kind of person o be in the front line. Whilst a resident I'm glad to say I met quite a few .

Finally despite a potential problem, the treatment I received seems to have been a success. I shall find out quite shortly.

Visited in January 2013. Posted on 12 April 2013

Report as unsuitable

Croydon University Hospital replied on 17 April 2013

Thank you for this posting regarding the care you received in our hospital. It is very encouraging to hear that the majority of staff were kind, helpful and thoughtful and that your treatment seems to have been a success.

The attitude and behaviour of staff is an area where the Trust has taken a proactive approach to improve standards of communication with patients, their carers and colleagues.

This year all our staff are attending a compulsory half day training event aiming to further equip them with the necessary skills and knowledge to deliver a first class customer experience.

Staff are encouraged to be intolerant of poor attitude and behaviours and clinical leaders and managers are expected to role model the excellent behaviours they expect of their staff.

It is therefore disappointing to read of this experience with a ward manager.

If you want us to look into it in more details please contact the PALS team on on 020 8401 3210 or email

If you prefer not to do that we understand, but can assure you that poor attitude and behaviour is taken very seriously and is addressed by the Associate Directors of Nursing, in conjunction with the Director of Nursing, Midwifery and Allied Health Professionals, who have direct responsibility for nurses and nurse managers.

Report as unsuitable

SriniKrish recommended General Surgery at Croydon University Hospital

World class service , but need lot of time to spend with hospital

What I liked

Treatments are well detailed and throughly examined.

What could have been improved

Waiting time can be reduced...I spend around 8 hours for just consultation alone

Visited in September 2012. Posted on 19 September 2012

Report as unsuitable

Croydon University Hospital replied on 21 September 2012

Thank you for your kind comments but sorry to learn of your long wait to be seen.

We can't tell from your posting which service you were using and why there was a delay. It would help if you could contact us directly with more details. Please can you call the Patient Advice and Liaison team (PALs) on 020 8401 3210 or email if you want us to look into the issue for you.

Report as unsuitable

Last updated on 18 June 2010.

Information supplied by Croydon Health Services NHS Trust