Luton and Dunstable Hospital

01582 491166 Lewsey Road , Luton, Bedfordshire, LU4 0DZ
https://www.ldh.nhs.uk/

4 out of 5 stars

Based on 158 ratings for this hospital

General Surgery

4 Stars

4 out of 5 stars

NHS Choices users' overall rating
Based on 158 ratings for this hospital

Cleanliness

4 out of 5 stars

(156 ratings)

Staff co-operation

4 out of 5 stars

(155 ratings)

Dignity and respect

4 out of 5 stars

(157 ratings)

Involvement in decisions

4 out of 5 stars

(154 ratings)

Same-sex accommodation

4 out of 5 stars

(120 ratings)

Reviews

365 total

Anonymous gave General Surgery at Luton and Dunstable Hospital a rating of 5 stars

hyteroscopy polyp

just a quick review really i was impressed with the service i recieved from the staff. in the modular award although it was hard to find a little hut. found from the start to the end a very friendly team making me feel comftable through out my procedure. which is a surprise to me as my experience before at fertililty centre was horrible. only downfall was the wait as i had to wait 3 hrs before surgery.
thank you for the great experience i feel the support really helps when your going under surgery. overall i had a few procedures done so did feel awful wen i woke up but was well look aftered.

Visited in December 2015. Posted on 04 December 2015

Report as unsuitable

Luton and Dunstable Hospital replied on 21 December 2015

Thank you for taking the time to leave your feedback. We are pleased your experience in the Modular Unit was a positive one and we have passed on your comments to the department.
We would encourage you to contact our Patient Affairs Office directly on 01582 497 002, or email complaints.officer@ldh.nhs.uk if you would like us to address any of your concerns further with regard to your experience in the Fertility Centre.

Report as unsuitable

elbowcrutch gave General Surgery at Luton and Dunstable Hospital a rating of 5 stars

bowel cancer screening colonoscopy

following abnormal postal screening results I was given a colonoscopy. Among other defects a polyp was found and removed on the spot. From the initial counselling to the endoscopy everyone was so kind. Even a cleaner stopped to offer help when we looked lost. Although the procedure was a little late it was because a patient before me needed a lot of polyps removed. So they just kept going into the evening. Such kind, talented untiring and skilled people. Top marks to the L&D, and to the Bedfordshire BCSP.

Visited in November 2015. Posted on 04 November 2015

Report as unsuitable

Luton and Dunstable Hospital replied on 06 November 2015

Thank you for taking the time to leave your feedback. We are pleased your experience was a positive one and we have passed on your comments to the department.

Report as unsuitable

Roger Waller gave General Surgery at Luton and Dunstable Hospital a rating of 5 stars

Thank you

Just like to say a big thank you to all the staff involved from my admission right through to being discharged also my pre-op.
They where all helpful and considerate

Visited in September 2015. Posted on 21 September 2015

Report as unsuitable

Luton and Dunstable Hospital replied on 30 September 2015

Thank you for taking the time to leave your feedback. We are pleased your experience has been a positive one and will pass your comments on to department managers and team.

Report as unsuitable

Anonymous gave General Surgery at Luton and Dunstable Hospital a rating of 5 stars

Inguinal hernia repair

I had a double hernia repair at L&D in early June 2015, laparoscopic day surgery. Process from initial meeting to pre-op to operation was clear, timely and effective. The team worked well together. Now, two months later, I have no residual pain and the repair seems to be fine. I had a choice of local hospitals, not much data to go on, but chose L&D on the basis of comments from others, and am very pleased that I did so.

Visited in June 2015. Posted on 13 August 2015

Report as unsuitable

Luton and Dunstable Hospital replied on 14 August 2015

Thank you for taking the time to leave your feedback. We are pleased your experience was a positive one and will pass on your comments.

Report as unsuitable

Den gave General Surgery at Luton and Dunstable Hospital a rating of 5 stars

Awsome Hospital

I am stii in the Luton& Dunstable and I have got to say these people are really fantastic!

Visited in May 2015. Posted on 21 May 2015

Report as unsuitable

Luton and Dunstable Hospital replied on 29 May 2015

Thank you for taking the time to leave your feedback. We are pleased your experience was a positive one and will pass on your comments.

Report as unsuitable

David H gave General Surgery at Luton and Dunstable Hospital a rating of 1 stars

Non existant aftercare

I wish to formally complain about the absolutely appalling after care service I have received from the hospital. I had to complain to get a six week follow up appointment following my spinal surgery. I saw the doctor and he said he wanted to see me in a further 3 months to monitor my progress. I received an appointment letter dated 18/11/2014 with an appointment on 13/02/15. I then received another letter dated 30/12/14 changing the appointment to 4/02/14. Then another letter dated 12/01/15 changing it to 4/03/15. Then another letter dated 15th Jan changing it to 18th March. Then another letter dated 28/01/2015 changing it again to 01/04/2015. Very appropriate because it is a complete joke. That’s now 2 months after the doctor had asked to see me. It is totally unacceptable that you can't organise a simple follow up appointment. Please get someone to give me a call when they have arranged an appointment in February as agreed with my doctor. Your website states "The Luton and Dunstable University Hospital is committed to excellence and to the provision of high quality healthcare.” You are falling a long way short of this ambition. I look forward to hearing from you shortly with an appointment in February as agreed with the doctor.

Visited in September 2014. Posted on 30 January 2015

Report as unsuitable

Luton and Dunstable Hospital replied on 04 February 2015

We are very concerned to hear about your experience. Our Patient Affairs Team is aware of your concerns, if you would like to speak to a member of the Patient Affairs Team then please call them directly on 01582 497 002, or email complaints.officer@ldh.nhs.uk.

Report as unsuitable

Francesca Sheppard gave General Surgery at Luton and Dunstable Hospital a rating of 4 stars

Pleasantly surprised

I went into the L&D with a perforated appendix in November 2013. I had visited A&E with my baby a few years earlier on a Saturday night and was not keen to repeat the experience. However, I was well looked after, the staff and nursing care was excellent and I have changed my view of L&D for the better and am extremely grateful that I was operated on swiftly and successfully .

Visited in November 2013. Posted on 05 February 2014

Report as unsuitable

Luton and Dunstable Hospital replied on 06 February 2014

Thank you for taking the time to leave your feedback. We are pleased your experience was a positive one and will pass on your comments.

Report as unsuitable

Anonymous gave General Surgery at Luton and Dunstable Hospital a rating of 4 stars

A Big thank you to the Doctors and Nurses

My Dad was brought in by Ambulance on the 25th October 2013 (His birthday!) I cannot thank all the Doctors and Nurses enough for the care that my Dad received. He was sent in by his GP with ongoing chest pain and breathlessness. He had a total of 3 weeks in hospital firstly starting out on Ward 11 then onto HDU then onto Ward 22. He had an operation to remove a stomach ulcer and blood clot which was not responding to treatment. The doctors and nurses from both wards were caring and attentive and couldn't have done enough for my Dad. He is now home and slowly recovering and has now celebrated a rather belated birthday aged 83! x

Visited in October 2013. Posted on 17 November 2013

Report as unsuitable

Luton and Dunstable Hospital replied on 18 November 2013

Thank you for taking the time to leave your feedback. We are very pleased your fathers experience has been a positive one and will pass on your comments.

Report as unsuitable

kquist gave General Surgery at Luton and Dunstable Hospital a rating of 1 stars

This experience made me ashamed to be a nurse

I was recently admitted to ward 22 with renal colic and uncontrolled pain and nausea.
I sat for hours in considerable pain with terrible nausea and waited to receive the treatment which the surgical Dr in A&E had discussed with me, only eventually it transpired that it hadn't been prescribed right and therefore I couldn't have the simple treatment of PR diclofenac, anti sickness, IV fluids and laxative I had been promised.
After 8 hours the fluid that had been started in A&E finished and I was told no more was prescribed. I was emotional by that time and began to cry, the nurse asked what was wrong and I told her, "I came in to hospital because I feel so sick I cant take my pain killers or drink and that's causing dehydration and my pain to get worse and worse, now I've been here all day and you have done nothing for my sickness, have prescribed my pain killers wrong so I am getting less than I was at home, and now these fluids are finished - I may as well go home." She shrugged her shoulders and said " You'll have to self discharge" and told me that the doctors wouldn't be round that day but may be round the next (although I had been told in A&E I would see a urologist within an hour or two on the ward) and in the mean time I should sip water.
I stayed because there was nothing else I could do.
Over that night the nurses almost made two drug errors with my simple analgesics that I stopped from happening and I witnessed countless more near misses around the bay (I couldn't help but watch as curtains were never closed.)
The patient in the bed next to me screamed for 4 hours solid in the middle of the night and although they got her a doctor not one nurse offered her a kind word. During the screaming I went out to use the toilet and saw about four members of staff sat around a desk - so they cant even claim they were busy.
When I eventually saw the urologist he was nice, confirmed for me all I already knew to be true and commenced the treatment that I had been promised over 24 hours earlier.
I am a nurse myself and believe that nurses are there to care, to listen to the patient and advocate for them. If a patient doesn't get the care they were expecting, for example, the drug chart is wrong or they need fluids that aren't prescribed, it is not good enough to leave it until a doctor shows up to change it, it is the job of the nurse to make sure the doctor knows he needs to change it and does it, or if he doesn't change it he involves the patient in their own care and that they understand what has happened and reasons why.
My time on ward 22 scares me, I am a young and fit health care professional with the education to protect myself. I don't even want to imagine what the care of the elderly or vulnerable might be like with nurses not well educated enough to be empowered to fully embrace their role and so overworked and overlooked they have forgotten how to care about patients as individuals.

Visited in May 2013. Posted on 05 May 2013

Report as unsuitable

Luton and Dunstable Hospital replied on 08 May 2013

We are very concerned to hear that your experience has been an unpleasant one. Please be assured that we will investigate this matter as much as we can from the information given.

We would encourage you to contact our Patient Affairs Office directly on 01582 497 002, or email complaints.officer@ldh.nhs.uk if you would like us to address any of your concerns further.

Report as unsuitable

Anonymous gave General Surgery at Luton and Dunstable Hospital a rating of 5 stars

Outstanding care

Last Sunday I rang the L&D hospital and was told by a very understanding nurse to come to A&E.
I was assessed very quickly - within 30 minutes (given an ECG & general check over).
In just over an hour later I was taken through to an A&E bed, had a cannula/intravenous line put in, given morphine & then a saline drip for dehydration. I also had two xrays taken within the hour. The nurses were so fast at getting things sorted for me, so caring & knowledgable.
I was taken to the holding ward & within an hour moved to the hospital ward.
Over night I was closely monitored, given pain killers, glucose, meds for my stomach lining all via the cannula & continued on the saline drip.
The next morning at 8am a total wonderful doctor came to see me.
A few hours later, I was taken to theatre. The staff were really good at quickly fixing up the nasogastric intubation, sorting out the vomiting & giving me gas & air which was great because I didnt have time to think about it.
I came round from the general without any problems & the staff where so very kind.
Throughout the night, every hour, I had my pulse/blood pressure checked & continued with pain killers, glucose, meds for my stomach lining & continued on the saline drip by the hard working, kind nurses on the ward. I was discharged on Wednesday evening.
All of the staff in A&E, in the ward & theatre staff were so helpful, kind, understanding & made things happen quickly. I couldnt praise the surgeon enough, he was absolutely outstanding & genuinely cared.

Visited in May 2013. Posted on 27 May 2013

Report as unsuitable

Luton and Dunstable Hospital replied on 03 June 2013

Thank you for taking the time to leave your feedback. We are pleased your experience was a positive one.

Report as unsuitable

Last updated on 18 June 2010.

Information supplied by Luton and Dunstable University Hospital NHS Foundation Trust