Luton and Dunstable Hospital

01582 491166 Lewsey Road , Luton, Bedfordshire, LU4 0DZ
https://www.ldh.nhs.uk/

4 out of 5 stars

Based on 188 ratings for this hospital

General Surgery

4 Stars

4 out of 5 stars

NHS Choices users' overall rating
Based on 188 ratings for this hospital

Cleanliness

4 out of 5 stars

(185 ratings)

Staff co-operation

4 out of 5 stars

(186 ratings)

Dignity and respect

4 out of 5 stars

(187 ratings)

Involvement in decisions

4 out of 5 stars

(182 ratings)

Same-sex accommodation

4 out of 5 stars

(145 ratings)

Reviews

419 total

Anonymous gave General Surgery at Luton and Dunstable Hospital a rating of 1 stars

Ignored and had to beg for help with pain

Scribed by spouse for patient still on admission:
I have been here two nights now with severe pain after surgery last week. On arrival, I was in a very bad way and fell to the floor while rolling in pain. I was ignored for an hour until one of the staff came and told me I had to get off the floor if I wanted any pain relief. Afterwards I asked for something to help me go to sleep and kept asking all night from 11pm to 4am when I was given something.
They were going to discharge me the next day even though I was still unsettled and in pain! We had to dispute the decision which they eventually agreed with!
Today the doctor saw me in the morning and asked the nurses to put me on IV and more pain killers. By 2 pm nothing had happened. When I asked about it I was informed the doctor did not write this down anywhere so they couldn't do anything. I also had to beg and beg until I eventually got morphine for the pain.
For the two days and nights I have been here my sheets have not been changed, my sick was left in the sick bowl on my bedside trolley for a whole day which my wife tidied away with the other medicine cups all lying around.
It is pointless pressing the call button because they take their time to come and when you ask for help with pain you get ignored and you have to ask several times before anyone comes round to help you!

Visited in June 2016. Posted on 23 June 2016

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Luton and Dunstable Hospital replied on 03 August 2016

We are very concerned to hear that your experience has been an unpleasant one. Please be assured that we will investigate this matter as much as we can from the information given.

We would encourage you to contact our Patient Affairs Office directly on 01582 497 002, or email complaints.officer@ldh.nhs.uk if you would like us to address any of your concerns further.

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Claudine baker gave General Surgery at Luton and Dunstable Hospital a rating of 5 stars

Ward 22 bay c bed c18 from 27 of May ??????

I think I had the best surgeon and the best team of nurses and the pain team omg awesomeeeee. Thank you beautiful people soooo very much for looking after me with such diligent care and affection. You made my squeamish self so comfortable. They've had to put up with me running away from even a plaster change???? God bless their soft hearts.. You've made my painful nights on your night shifts so comfortable... They are the best team of carers/practitioners l&d has. Yes I'm biased??. Not forgetting my favourite house keeper, thanks for taking care of my fussy diet (vegan) you rock. Just an overall muchas gracias, thank you, dhanyavaad and God bless you beautiful angels..see you soon for a visit with your thank you gifts????????

Visited in May 2016. Posted on 16 July 2016

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Luton and Dunstable Hospital replied on 03 August 2016

Thank you for taking the time to leave your feedback. We are pleased your experience has been a positive one and will pass your comments on to department managers and team.

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Anonymous gave General Surgery at Luton and Dunstable Hospital a rating of 1 stars

disorganised and on a shoestring

I have been referred by my doctor with pain around gallbladder thought could be gallstones or infections . Put on nil by mouth for two days thought would be in one day. Then couldn't do op cause wasn't given injection or stockings to prevent bloodclott in advance. Told them when I got there I really do need to drink water as suffer from headaches/migranes still told could not drink water, I understand they don't know when things are happening but I then had headaches and was put on iv for fluids . Kept saying I suffer from migraines. I then asked after my scan can I drink water a bit now. Still no asked to see doctor told they were coming. Told this 5 times finally got to see one about 9 am this morning. By this time I had a full blown migraine felt extremely sick. Felt sorry for some staff could tell they were being worked to the bone and very limited staff - but so much misinformation going on, sent home with anti sickness tablets could need even give my prescription migraine tablet. Have to go back as outpatient to have gallbladder removed really quite sceptical now

Visited in April 2016. Posted on 15 April 2016

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Luton and Dunstable Hospital replied on 18 April 2016

We are very concerned to hear that your experience has been an unpleasant one. Please be assured that we will investigate this matter as much as we can from the information given.

We would encourage you to contact our Patient Affairs Office directly on 01582 497 002, or email complaints.officer@ldh.nhs.uk if you would like us to address any of your concerns further

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paula gave General Surgery at Luton and Dunstable Hospital a rating of 5 stars

my surgery 15.04.16

I received exemplary care in the Recovery Ward after my operation and whilst waiting for a bed (10 hours), two members of staff could not have been more attentive. The manager was superb and it was obvious the staff team were all very happy in their roles. I was given a bed in the Cobham Clinic that evening and the excellent care continued. Thank you so very much. We are blessed to have NHS care.

Visited in April 2016. Posted on 19 April 2016

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Luton and Dunstable Hospital replied on 01 June 2016

Thank you for taking the time to leave your feedback. We are pleased your experience has been a positive one and will pass your comments on to department managers and team.

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Anonymous gave General Surgery at Luton and Dunstable Hospital a rating of 1 stars

Very poor standards at the hospital

Staff in helpful don't pass information on doctors lie to you about care plan nurses seem friendly

Visited in March 2016. Posted on 17 March 2016

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Luton and Dunstable Hospital replied on 21 March 2016

We are very concerned to hear that your experience has been an unpleasant one. Please be assured that we will investigate this matter as much as we can from the information given.

We would encourage you to contact our Patient Affairs Office directly on 01582 497 002, or email complaints.officer@ldh.nhs.uk if you would like us to address any of your concerns further.

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Anonymous gave General Surgery at Luton and Dunstable Hospital a rating of 5 stars

hyteroscopy polyp

just a quick review really i was impressed with the service i recieved from the staff. in the modular award although it was hard to find a little hut. found from the start to the end a very friendly team making me feel comftable through out my procedure. which is a surprise to me as my experience before at fertililty centre was horrible. only downfall was the wait as i had to wait 3 hrs before surgery.
thank you for the great experience i feel the support really helps when your going under surgery. overall i had a few procedures done so did feel awful wen i woke up but was well look aftered.

Visited in December 2015. Posted on 04 December 2015

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Luton and Dunstable Hospital replied on 21 December 2015

Thank you for taking the time to leave your feedback. We are pleased your experience in the Modular Unit was a positive one and we have passed on your comments to the department.
We would encourage you to contact our Patient Affairs Office directly on 01582 497 002, or email complaints.officer@ldh.nhs.uk if you would like us to address any of your concerns further with regard to your experience in the Fertility Centre.

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elbowcrutch gave General Surgery at Luton and Dunstable Hospital a rating of 5 stars

bowel cancer screening colonoscopy

following abnormal postal screening results I was given a colonoscopy. Among other defects a polyp was found and removed on the spot. From the initial counselling to the endoscopy everyone was so kind. Even a cleaner stopped to offer help when we looked lost. Although the procedure was a little late it was because a patient before me needed a lot of polyps removed. So they just kept going into the evening. Such kind, talented untiring and skilled people. Top marks to the L&D, and to the Bedfordshire BCSP.

Visited in November 2015. Posted on 04 November 2015

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Luton and Dunstable Hospital replied on 06 November 2015

Thank you for taking the time to leave your feedback. We are pleased your experience was a positive one and we have passed on your comments to the department.

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Roger Waller gave General Surgery at Luton and Dunstable Hospital a rating of 5 stars

Thank you

Just like to say a big thank you to all the staff involved from my admission right through to being discharged also my pre-op.
They where all helpful and considerate

Visited in September 2015. Posted on 21 September 2015

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Luton and Dunstable Hospital replied on 30 September 2015

Thank you for taking the time to leave your feedback. We are pleased your experience has been a positive one and will pass your comments on to department managers and team.

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Anonymous gave General Surgery at Luton and Dunstable Hospital a rating of 5 stars

Inguinal hernia repair

I had a double hernia repair at L&D in early June 2015, laparoscopic day surgery. Process from initial meeting to pre-op to operation was clear, timely and effective. The team worked well together. Now, two months later, I have no residual pain and the repair seems to be fine. I had a choice of local hospitals, not much data to go on, but chose L&D on the basis of comments from others, and am very pleased that I did so.

Visited in June 2015. Posted on 13 August 2015

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Luton and Dunstable Hospital replied on 14 August 2015

Thank you for taking the time to leave your feedback. We are pleased your experience was a positive one and will pass on your comments.

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Den gave General Surgery at Luton and Dunstable Hospital a rating of 5 stars

Awsome Hospital

I am stii in the Luton& Dunstable and I have got to say these people are really fantastic!

Visited in May 2015. Posted on 21 May 2015

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Luton and Dunstable Hospital replied on 29 May 2015

Thank you for taking the time to leave your feedback. We are pleased your experience was a positive one and will pass on your comments.

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Last updated on 18 June 2010.

Information supplied by Luton and Dunstable University Hospital NHS Foundation Trust