Luton and Dunstable Hospital

01582 491166 Lewsey Road , Luton, Bedfordshire, LU4 0DZ
https://www.ldh.nhs.uk/

4 out of 5 stars

Based on 223 ratings for this hospital

General Surgery

4 Stars

4 out of 5 stars

NHS Choices users' overall rating
Based on 223 ratings for this hospital

Cleanliness

4 out of 5 stars

(220 ratings)

Staff co-operation

4 out of 5 stars

(221 ratings)

Dignity and respect

4 out of 5 stars

(222 ratings)

Involvement in decisions

4 out of 5 stars

(216 ratings)

Same-sex accommodation

4 out of 5 stars

(170 ratings)

Reviews

492 total

Jackie Burdock gave General Surgery at Luton and Dunstable Hospital a rating of 5 stars

Keyhole surgery

A huge thank you to Reception staff on arrival,, caring nurses and surgeon who efficiently briefed me on the procedure and respectfully answered all my queries. The short stay after care ward staff were great and so welcoming. Thank you once again , you all were great.πŸ™‚πŸ™‚πŸ™‚
Mrs J. A Burdock

Visited in February 2017. Posted on 17 February 2017

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Luton and Dunstable Hospital replied on 24 February 2017

Thank you for taking the time to leave your feedback. We are pleased your experience has been a positive one and will pass your comments on to department managers and team.

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Anonymous gave General Surgery at Luton and Dunstable Hospital a rating of 5 stars

Great Care Given by all at L&D

I would like to thank all the staff at L&D from the booking office, the staff in the day surgery unit, pre-op staff, the recovery unit staff and most of all the SSSU staff. I can honestly say even with knowing what the surgery I was coming in for was painful and I really was not looking forward to it the staff looked after me so well I was totally at ease. I have never seen such a hard working crew as I have seen at all these departments. Please pass on my thanks to all of them.

Visited in February 2017. Posted on 02 March 2017

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Luton and Dunstable Hospital replied on 15 March 2017

Thank you for taking the time to leave your feedback. We are pleased your experience has been a positive one and will pass your comments on to department managers and team.

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Anonymous gave General Surgery at Luton and Dunstable Hospital a rating of 1 stars

Very dissatisfied with the health care

My son was waiting 8 hrs to be seen in the surgical ward me and my mother who is 82 was not given any drink and I could not leave her to get food or a drink as she has alzheimer's. The hospital was dirty and a patient was walking around with blood on his gown looking for a nurse as they did not respond to his bleeping for assistance. My son had his appendix removed after a long discussion and lack of experience... basically they were not sure what was wrong with him.. after his operation there was no after care he was in so much pain and the nurse only gave him paracetamol.. until i asked for a doctor demanding for a stronger pain killer as the nurse did not even have a clue what his condition was... no communication and very rude staff... trolleys were left in the corridors a health and safety risk ... toilets were dirty and smelly ..my son was treated with no respect or dignity... I now have to help him with bad bad nightmares he has after the experience he had in your hospital.... God help people as there is so much more to say...other people were also treated in the same way... sort out this terrible problem as the NHS has gone down hill..... ;

Visited in February 2017. Posted on 06 February 2017

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Krzysz gave General Surgery at Luton and Dunstable Hospital a rating of 5 stars

Excellent experience with hernia repair

My surgeon was very thorough and at the last minute discovered a hitherto undiagnosed weakness, which gave me the opportunity to have several repairs (three) in one procedure. I felt I was treated in a professional, but respectful and friendly way, not only by the surgeon, but by my anaesthetistand by all the many nurses I had contact with, particularly in the recovery area. My pain upon waking was dealt with promptly and I was closely monitored. I had similar caring treatment back on the ward prior to discharge, much appreciated as I had nausea sufficiently badly to delay my departure by a couple of hours. All in all, it was the best experience I could have asked for. I was reassured and felt I had been in good hands.

Visited in January 2017. Posted on 10 January 2017

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Luton and Dunstable Hospital replied on 25 January 2017

Thank you for taking the time to leave your feedback. We are pleased your experience has been a positive one and will pass your comments on to department managers and team.

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Ticked off gave General Surgery at Luton and Dunstable Hospital a rating of 4 stars

Pharmacy is a nightmare

Please do not mislead patients by telling them they are being discharged and then leave them waiting over three hours for medication from the pharmacy. I am sure that staff are well aware of this problem but do not inform their patients of this even when asked. I enquired after a 45 minute wait (had arranged my lift home) and was informed that they would be brought to me as soon as they were delivered. I thought I heard a staff member laugh as I walked away and with hindsight I now think that they did and that they were fully aware that my wait would be much longer, in fact it was over three hours and only then when I visited the pharmacy myself and asked if it was ready. I was left fuming with rage on behalf of the family member who had sat in and paid for over 4 hours parking. There are major problems with your pharmacy 'service' - the solution would be to issue a prescription that could be filled at any chemist and stop this bed blocking caused by patients waiting for a prescription.

Visited in January 2017. Posted on 14 January 2017

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Luton and Dunstable Hospital replied on 25 January 2017

We are very concerned to hear that your experience has been an unpleasant one. Please be assured that we will investigate this matter as much as we can from the information given. We would encourage you to contact our Patient Affairs Office directly on 01582 497002, or email complaints.officer@ldh.nhs.uk if you would like us to address any of your concerns further.
The main hospital dispensary processes TTA prescriptions in a maximum of 2 hours and many are ready within 1 hour of receipt. Unfortunately there is often a significant gap between the patient being told they will be discharged and the time the prescription is actually written by the doctors and then transported to the dispensary. The hospital is looking at ways to reduce the delay between the patient being told they will be discharged and the TTA prescription being written

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Anonymous gave General Surgery at Luton and Dunstable Hospital a rating of 1 stars

Worst experience

i had the worst experience so far with surgical department i had my appointments cancelled at last minute on more than one occasion. Finally after 12 months long wait and a number of calls, I was scheduled in for operation and was admitted at 10.30. After 8 hour wait in waiting area without food and water at 5.30 I was told that Surgeon had run of time and surgery will have to be rescheduled. I have to wait for another date now and it's not something I am looking forward to. A terrible place and the best example of failing NHS.

Visited in January 2017. Posted on 19 January 2017

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Luton and Dunstable Hospital replied on 25 January 2017

We are very concerned to hear that your experience has been an unpleasant one. Please be assured that we will investigate this matter as much as we can from the information given.

We would encourage you to contact our Patient Affairs Office directly on 01582 497002, or email complaints.officer@ldh.nhs.uk if you would like us to address any of your concerns further.

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Anonymous gave General Surgery at Luton and Dunstable Hospital a rating of 1 stars

Disgusting night staff

I was admitted as an emergency 23 Jan to ward 3 early evening with no night clothes wash items or anything, I was made to stay in my clothes , shouted at because my drip tube was round my neck, when I asked it be moved they refused. The following day no obs were taken, I was not given my medication and when I went for scans they didn't even know. Was told early afternoon I needed another drip after six hours waiting the rude night sister shouted it was my fault I was not on the ward when they wanted to my obs , that's because I was being scanned. I found pills on the floor. I treated disgustingly in there.

Visited in January 2017. Posted on 03 February 2017

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Majid gave General Surgery at Luton and Dunstable Hospital a rating of 5 stars

Excellent experience

I have been in at hospital for a surgery on 31st Jan 2017. I had bad experience in the past where surgery was cancelled and and I was told at the very last minute. However recent visit has been rather pleasant. I was admitted on time and after a few hours wait I was operated. I must say that both support staff as well as surgical staff were extremely helpful and pleasant but staff in recovery ward was extremely brilliant. They do exceptional job religiously. I am extremely thankful to Nurses who looked after me few hours after the surgery and until I was discharged. I am recovering now and feel that my wellbeing was at the hands of people who are kind professional and absolutely brilliant.

Visited in January 2017. Posted on 05 February 2017

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Maureen gave General Surgery at Luton and Dunstable Hospital a rating of 5 stars

A warm and caring service

I have recently had gall bladder removal surgery at Land D hospital and I must say the treatment I received from assessment right through to discharge was for me the most caring respectful treatment I have had form NHS services, Admission was clear and explanatory, Anaesthetist consultation was fantastic and put me at ease, consultant surgeon was the same and so with all this loving care from complete strangers to myself the fear of the operation melted away secure in the knowledge I was in good hands, Into the operating room I go to feel a lovely relaxed atmosphere with my familiar anaesthetist talking me through all that they were doing, before I knew it I was coming around in the recovery room, a busy hive of activity but still the staff were so attentive on an individual basis, I felt humbled to see how the staff in the recovery room worked as a team with clear communication and co-ordination, a particular thanks you to a particular member of staff who really looked after me very well in the recovery room and through to the recovery day ward, The care continued on the ward as I was monitored to make sure all was well, I want to say thank you so much for taking care of me, the care I received was nothing short of excellence every step of the way, it really put me at ease as its a very vulnerable time for anyone going in for any operation.Thank you so very much.

Visited in January 2017. Posted on 09 February 2017

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Selena Hamer gave General Surgery at Luton and Dunstable Hospital a rating of 5 stars

Day surgery

Hello I came to the hospital on the 29th December 2016 for planed day surgery on my ear I can not fault the care I received while I was there it was first class service right from the warm extremely friendly service i got when I came in to serigal arrivals the receptionist was so lovely and took time in taking me to where I needed to be when I arrived at the short stay surgery ward I received excellent care and the most friendliest care from all the staff especially from one of the ward staff who took all my details and was so lovely so please thank them from me, they made me so happy and relaxed as did the assistant who was with me during my surgery, also so lovely and took my mind off everything even when I was having the local anistet, so lovely chatting to me through the whole operation and the care I received after my surgery was excellent so thank you to all involved

Visited in December 2016. Posted on 03 January 2017

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Luton and Dunstable Hospital replied on 25 January 2017

Thank you for taking the time to leave your feedback. We are pleased your experience has been a positive one and will pass your comments on to department managers and team.

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Last updated on 18 June 2010.

Information supplied by Luton and Dunstable University Hospital NHS Foundation Trust