Luton and Dunstable Hospital

Telephone: 01582 491166
Address: Lewsey Road, Luton, Bedfordshire, LU4 0DZ
Website: https://www.ldh.nhs.uk/

3.5 out of 5 stars

Based on 99 ratings for this hospital

General Surgery

3.5 Stars

3.5 out of 5 stars

NHS Choices users' overall rating
Based on 99 ratings for this hospital

Cleanliness

4 out of 5 stars

(101 ratings)

Staff co-operation

3.5 out of 5 stars

(101 ratings)

Dignity and respect

3.5 out of 5 stars

(101 ratings)

Involvement in decisions

3.5 out of 5 stars

(100 ratings)

Same-sex accommodation

4 out of 5 stars

(76 ratings)

Reviews

233 total

  • Page 1 of 1

Francesca Sheppard gave General Surgery at Luton and Dunstable Hospital a rating of 4 stars

Pleasantly surprised

I went into the L&D with a perforated appendix in November 2013. I had visited A&E with my baby a few years earlier on a Saturday night and was not keen to repeat the experience. However, I was well looked after, the staff and nursing care was excellent and I have changed my view of L&D for the better and am extremely grateful that I was operated on swiftly and successfully .

Visited in November 2013. Posted on 05 February 2014

Report as unsuitable

Luton and Dunstable Hospital replied on 06 February 2014

Thank you for taking the time to leave your feedback. We are pleased your experience was a positive one and will pass on your comments.

Report as unsuitable

Anonymous gave General Surgery at Luton and Dunstable Hospital a rating of 4 stars

A Big thank you to the Doctors and Nurses

My Dad was brought in by Ambulance on the 25th October 2013 (His birthday!) I cannot thank all the Doctors and Nurses enough for the care that my Dad received. He was sent in by his GP with ongoing chest pain and breathlessness. He had a total of 3 weeks in hospital firstly starting out on Ward 11 then onto HDU then onto Ward 22. He had an operation to remove a stomach ulcer and blood clot which was not responding to treatment. The doctors and nurses from both wards were caring and attentive and couldn't have done enough for my Dad. He is now home and slowly recovering and has now celebrated a rather belated birthday aged 83! x

Visited in October 2013. Posted on 17 November 2013

Report as unsuitable

Luton and Dunstable Hospital replied on 18 November 2013

Thank you for taking the time to leave your feedback. We are very pleased your fathers experience has been a positive one and will pass on your comments.

Report as unsuitable

Anonymous gave General Surgery at Luton and Dunstable Hospital a rating of 5 stars

Outstanding care

Last Sunday I rang the L&D hospital and was told by a very understanding nurse to come to A&E.
I was assessed very quickly - within 30 minutes (given an ECG & general check over).
In just over an hour later I was taken through to an A&E bed, had a cannula/intravenous line put in, given morphine & then a saline drip for dehydration. I also had two xrays taken within the hour. The nurses were so fast at getting things sorted for me, so caring & knowledgable.
I was taken to the holding ward & within an hour moved to the hospital ward.
Over night I was closely monitored, given pain killers, glucose, meds for my stomach lining all via the cannula & continued on the saline drip.
The next morning at 8am a total wonderful doctor came to see me.
A few hours later, I was taken to theatre. The staff were really good at quickly fixing up the nasogastric intubation, sorting out the vomiting & giving me gas & air which was great because I didnt have time to think about it.
I came round from the general without any problems & the staff where so very kind.
Throughout the night, every hour, I had my pulse/blood pressure checked & continued with pain killers, glucose, meds for my stomach lining & continued on the saline drip by the hard working, kind nurses on the ward. I was discharged on Wednesday evening.
All of the staff in A&E, in the ward & theatre staff were so helpful, kind, understanding & made things happen quickly. I couldnt praise the surgeon enough, he was absolutely outstanding & genuinely cared.

Visited in May 2013. Posted on 27 May 2013

Report as unsuitable

Luton and Dunstable Hospital replied on 03 June 2013

Thank you for taking the time to leave your feedback. We are pleased your experience was a positive one.

Report as unsuitable

kquist gave General Surgery at Luton and Dunstable Hospital a rating of 1 stars

This experience made me ashamed to be a nurse

I was recently admitted to ward 22 with renal colic and uncontrolled pain and nausea.
I sat for hours in considerable pain with terrible nausea and waited to receive the treatment which the surgical Dr in A&E had discussed with me, only eventually it transpired that it hadn't been prescribed right and therefore I couldn't have the simple treatment of PR diclofenac, anti sickness, IV fluids and laxative I had been promised.
After 8 hours the fluid that had been started in A&E finished and I was told no more was prescribed. I was emotional by that time and began to cry, the nurse asked what was wrong and I told her, "I came in to hospital because I feel so sick I cant take my pain killers or drink and that's causing dehydration and my pain to get worse and worse, now I've been here all day and you have done nothing for my sickness, have prescribed my pain killers wrong so I am getting less than I was at home, and now these fluids are finished - I may as well go home." She shrugged her shoulders and said " You'll have to self discharge" and told me that the doctors wouldn't be round that day but may be round the next (although I had been told in A&E I would see a urologist within an hour or two on the ward) and in the mean time I should sip water.
I stayed because there was nothing else I could do.
Over that night the nurses almost made two drug errors with my simple analgesics that I stopped from happening and I witnessed countless more near misses around the bay (I couldn't help but watch as curtains were never closed.)
The patient in the bed next to me screamed for 4 hours solid in the middle of the night and although they got her a doctor not one nurse offered her a kind word. During the screaming I went out to use the toilet and saw about four members of staff sat around a desk - so they cant even claim they were busy.
When I eventually saw the urologist he was nice, confirmed for me all I already knew to be true and commenced the treatment that I had been promised over 24 hours earlier.
I am a nurse myself and believe that nurses are there to care, to listen to the patient and advocate for them. If a patient doesn't get the care they were expecting, for example, the drug chart is wrong or they need fluids that aren't prescribed, it is not good enough to leave it until a doctor shows up to change it, it is the job of the nurse to make sure the doctor knows he needs to change it and does it, or if he doesn't change it he involves the patient in their own care and that they understand what has happened and reasons why.
My time on ward 22 scares me, I am a young and fit health care professional with the education to protect myself. I don't even want to imagine what the care of the elderly or vulnerable might be like with nurses not well educated enough to be empowered to fully embrace their role and so overworked and overlooked they have forgotten how to care about patients as individuals.

Visited in May 2013. Posted on 05 May 2013

Report as unsuitable

Luton and Dunstable Hospital replied on 08 May 2013

We are very concerned to hear that your experience has been an unpleasant one. Please be assured that we will investigate this matter as much as we can from the information given.

We would encourage you to contact our Patient Affairs Office directly on 01582 497 002, or email complaints.officer@ldh.nhs.uk if you would like us to address any of your concerns further.

Report as unsuitable

Eileen Seeley gave General Surgery at Luton and Dunstable Hospital a rating of 3 stars

my experience in hospital and beforehand

The outpatient experience other than the long wait for appointments and tests when I felt so poorly was good, and the consultant was excellent, another consultant's team,who operated were fantastic, and I feel so much better, but the lack of nurses and the ward experience was poor,I wasnt in more than a couple of days, but the attention needed by me and other patients, when you needed it wasnt there,no one answered the buzzer,and when they did for some people who needed the toilet it was to late,the food also wasnt suitable, for people who had undergone surgery,I think lack of staff is the problem,they didnt have time to care.

Visited in November 2011. Posted on 17 March 2013

Report as unsuitable

Luton and Dunstable Hospital replied on 19 March 2013

We are pleased that some of your experience was positive but saddened to hear that your experience on the ward was not a good one. We have noted the comments and would welcome more information about which ward it was, you can contact us either by email to compaints.office@ldh.nhs.uk or by phone to patient affairs office on 01582 497002 if you are willing to share this information we can investigate this further.

Report as unsuitable

Anonymous recommended General Surgery at Luton and Dunstable Hospital

I would have no hesitation in recommending the hospital.

What I liked

The staff were very friendly, helpful and professional when I arrived for my operation. The waiting room and ward were clean and tidy. The Recovery Room staff were attentive and reassuring.

What could have been improved

I was in a ward in the Modular Unit which was very cold on arrival and was difficult to find. When I was discharged I was left to find my own way out and carry my own bag despite being told not to do any kind of lfting or physical exercise post operation. I did not receive any clear advice about medication or post operative activity from the staff.

Any other comments

I feel that the level of cleanliness and clinical care is excellent and the staff are doing their best under difficult conditions.

Visited in November 2012. Posted on 17 November 2012

Report as unsuitable

Luton and Dunstable Hospital replied on 03 June 2013

We are pleased your experience was a fairly positive one. But concerned to hear that you experienced a few issues.
If you would like to contact our Patient Affairs Office directly on 01582 497 002, or email complaints.officer@ldh.nhs.uk, we would like to address your concerns further.

Report as unsuitable

Anonymous recommended General Surgery at Luton and Dunstable Hospital

Very pleased so far

What I liked

I am not the patient but a relative . i would just like to give some praise to your staff especially the receptionist on duty 19th March 2012 between 5pm-8pm .We were waiting for news of my mother after an operation this person was very helpful in asking the ward and actually coming over to us in the coffee shop to update us , this was especially helpful as we then felt that it was ok to be there and not pestering staff put us at ease . Whilst there we saw a very distressed family your lovely receptionist left their desk to come out and comfort the family something im sure they didnt need to do but did because they cared . I wish there were more people in this world like them , sorry i didnt get the name to thank them personally so please pass this on . Also the nurses on the HDU were very helpful and gave us the information we were waiting for and very understanding . So a big thank you to all will be back to visit later today kepp up the good work that you all do .

Visited in March 2012. Posted on 20 March 2012

Report as unsuitable

Luton and Dunstable Hospital replied on 28 June 2013

We apologise that this comment was not addressed at time of posting.
The Luton & Dunstable Hospital has changed the process in which it works regarding NHS choices and these comments are now checked and responded too regularly.

However if you have any concerns you would like us to address please contact our Patient Affairs Office directly on 01582 497 002, or email complaints.officer@ldh.nhs.uk

Report as unsuitable

EBH did not recommend General Surgery at Luton and Dunstable Hospital

It was dreadful.

What could have been improved

On Oct 30th 2009, I arrived at A & E to find my husband and one son on trollies and my youngest son, 8 , lying on the floor after a serious car accident. We were all traumatised - a fact not appreciated by a female doctor who pulled back the curtain to exclaim (her exact words), "Oh God, is this all one family?". To which I replied, "Yes. Mine". She then disappeared and wasn't seen again.

My husbands subsequent treatment at the L& D was appalling. It took more than a day to establish that he had broken his pelvis in three places in addition to other injuries. On the ward, nurses were dismissive to the point of being rude. On his final night of a 4 night stay (after which he demanded to leave) my husband was left to sleep on an upright chair (with broken pelvis and cracked ribs) in the corridor whilst a single nurse was trying to deal with an elderly gentleman who had fallen out of bed and bled all over the floor.

We removed my husband and took up his treatment at a private hospital in Harpenden. Our GP was equally appalled by his treatment at the L & D.
Getting any kind of after care at the L&D was frustrating to the point where we gave up. My husband was refused an appointment at the fracture clinic, nor was he offered physio. We ended up paying for his aftercare (which included some very beneficial physiotherapy) at the private hospital.
We did consider complaining to the Chief Exec at the time, but frankly had more important things to think about with my husband and 2 sons all suffering from injuries and being quite distressed by the accident - we were keen to put it behind us and try to get back to normal.

Thank you for giving us this opportunity to leave comments. I hope that the nurses' attitudes and the care provided at the L&D has improved significantly since 2009.

Visited in November 2009. Posted on 28 May 2011

Report as unsuitable

Luton and Dunstable Hospital replied on 06 June 2011

We are very sorry to learn of your family's bad experience and ask that you please email complaints.officer@ldh.nhs.uk with your name and date of attendance and we will investigate and reply to you directly.

Report as unsuitable

  • Page 1 of 1

Last updated on 18 June 2010.

Information supplied by Luton and Dunstable University Hospital NHS Foundation Trust