Luton and Dunstable Hospital

01582 491166 Lewsey Road , Luton, Bedfordshire, LU4 0DZ
https://www.ldh.nhs.uk/

4 out of 5 stars

Based on 204 ratings for this hospital

General Surgery

4 Stars

4 out of 5 stars

NHS Choices users' overall rating
Based on 204 ratings for this hospital

Cleanliness

4 out of 5 stars

(201 ratings)

Staff co-operation

4 out of 5 stars

(202 ratings)

Dignity and respect

4 out of 5 stars

(203 ratings)

Involvement in decisions

4 out of 5 stars

(196 ratings)

Same-sex accommodation

4 out of 5 stars

(156 ratings)

Reviews

467 total

Krzysz gave General Surgery at Luton and Dunstable Hospital a rating of 5 stars

Excellent experience with hernia repair

My surgeon was very thorough and at the last minute discovered a hitherto undiagnosed weakness, which gave me the opportunity to have several repairs (three) in one procedure. I felt I was treated in a professional, but respectful and friendly way, not only by the surgeon, but by my anaesthetistand by all the many nurses I had contact with, particularly in the recovery area. My pain upon waking was dealt with promptly and I was closely monitored. I had similar caring treatment back on the ward prior to discharge, much appreciated as I had nausea sufficiently badly to delay my departure by a couple of hours. All in all, it was the best experience I could have asked for. I was reassured and felt I had been in good hands.

Visited in January 2017. Posted on 10 January 2017

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Ticked off gave General Surgery at Luton and Dunstable Hospital a rating of 4 stars

Pharmacy is a nightmare

Please do not mislead patients by telling them they are being discharged and then leave them waiting over three hours for medication from the pharmacy. I am sure that staff are well aware of this problem but do not inform their patients of this even when asked. I enquired after a 45 minute wait (had arranged my lift home) and was informed that they would be brought to me as soon as they were delivered. I thought I heard a staff member laugh as I walked away and with hindsight I now think that they did and that they were fully aware that my wait would be much longer, in fact it was over three hours and only then when I visited the pharmacy myself and asked if it was ready. I was left fuming with rage on behalf of the family member who had sat in and paid for over 4 hours parking. There are major problems with your pharmacy 'service' - the solution would be to issue a prescription that could be filled at any chemist and stop this bed blocking caused by patients waiting for a prescription.

Visited in January 2017. Posted on 14 January 2017

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Selena Hamer gave General Surgery at Luton and Dunstable Hospital a rating of 5 stars

Day surgery

Hello I came to the hospital on the 29th December 2016 for planed day surgery on my ear I can not fault the care I received while I was there it was first class service right from the warm extremely friendly service i got when I came in to serigal arrivals the receptionist was so lovely and took time in taking me to where I needed to be when I arrived at the short stay surgery ward I received excellent care and the most friendliest care from all the staff especially from one of the ward staff who took all my details and was so lovely so please thank them from me, they made me so happy and relaxed as did the assistant who was with me during my surgery, also so lovely and took my mind off everything even when I was having the local anistet, so lovely chatting to me through the whole operation and the care I received after my surgery was excellent so thank you to all involved

Visited in December 2016. Posted on 03 January 2017

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Diane King gave General Surgery at Luton and Dunstable Hospital a rating of 5 stars

Day surgical unit

I went in to L& D for an operation and was very nervous and apprehensive. All the staff were amazing and completely put me at ease. The care was first rate and it was (almost) a pleasant experience.... as much as having an op can be. My last op was at a private hospital and this experience was as good as my previous procedure in a private setting. Well done to all the staff and the consultant's team. Thank you very much for you great care and attention.

Visited in November 2016. Posted on 07 November 2016

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Luton and Dunstable Hospital replied on 10 November 2016

Thank you for taking the time to leave your feedback. We are pleased your experience has been a positive one and will pass your comments on to department managers and team.

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Carl gave General Surgery at Luton and Dunstable Hospital a rating of 5 stars

Enjoyable experience

went to A&E got admitted to SAU, operated on within my first hour and half entering hospital... Now that is quick. Spent next 4days on ward 20 recovering, all nurses,and staff spoke politely with please and thankyous..... Even to the most awkward of patients that was floating around.... I can only say that my visit has total opened my eyes to the shit the hospital staff put up with, yet they do it day after day...... Well done and keep up the good work

Visited in September 2016. Posted on 10 September 2016

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Luton and Dunstable Hospital replied on 19 September 2016

Thank you for taking the time to leave your feedback. We are pleased your experience has been a positive one and will pass your comments on to department managers and team.

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Doris (Dolly) Penn gave General Surgery at Luton and Dunstable Hospital a rating of 5 stars

Wonderful Staff

My mum had a full knee replacement on the 21st July. The operation went very well and the surgeon has done a great and very neat repair. Later after she left recovery she was taken to Ward 20. My mum was given the upmost care and all the staff were wonderful to her. The after care also given by the Hospital Team were lovely to her and if it was not for all their care it would have taken her longer to recovery. My mum is doing really well now and she just wants to say a big thank you to all the teams that cared and looked after her.

Visited in July 2016. Posted on 12 September 2016

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Luton and Dunstable Hospital replied on 19 September 2016

Thank you for taking the time to leave your feedback. We are pleased your experience has been a positive one and will pass your comments on to department managers and team.

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Anonymous gave General Surgery at Luton and Dunstable Hospital a rating of 1 stars

Ignored and had to beg for help with pain

Scribed by spouse for patient still on admission:
I have been here two nights now with severe pain after surgery last week. On arrival, I was in a very bad way and fell to the floor while rolling in pain. I was ignored for an hour until one of the staff came and told me I had to get off the floor if I wanted any pain relief. Afterwards I asked for something to help me go to sleep and kept asking all night from 11pm to 4am when I was given something.
They were going to discharge me the next day even though I was still unsettled and in pain! We had to dispute the decision which they eventually agreed with!
Today the doctor saw me in the morning and asked the nurses to put me on IV and more pain killers. By 2 pm nothing had happened. When I asked about it I was informed the doctor did not write this down anywhere so they couldn't do anything. I also had to beg and beg until I eventually got morphine for the pain.
For the two days and nights I have been here my sheets have not been changed, my sick was left in the sick bowl on my bedside trolley for a whole day which my wife tidied away with the other medicine cups all lying around.
It is pointless pressing the call button because they take their time to come and when you ask for help with pain you get ignored and you have to ask several times before anyone comes round to help you!

Visited in June 2016. Posted on 23 June 2016

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Luton and Dunstable Hospital replied on 03 August 2016

We are very concerned to hear that your experience has been an unpleasant one. Please be assured that we will investigate this matter as much as we can from the information given.

We would encourage you to contact our Patient Affairs Office directly on 01582 497 002, or email complaints.officer@ldh.nhs.uk if you would like us to address any of your concerns further.

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Claudine baker gave General Surgery at Luton and Dunstable Hospital a rating of 5 stars

Ward 22 bay c bed c18 from 27 of May ??????

I think I had the best surgeon and the best team of nurses and the pain team omg awesomeeeee. Thank you beautiful people soooo very much for looking after me with such diligent care and affection. You made my squeamish self so comfortable. They've had to put up with me running away from even a plaster change???? God bless their soft hearts.. You've made my painful nights on your night shifts so comfortable... They are the best team of carers/practitioners l&d has. Yes I'm biased??. Not forgetting my favourite house keeper, thanks for taking care of my fussy diet (vegan) you rock. Just an overall muchas gracias, thank you, dhanyavaad and God bless you beautiful angels..see you soon for a visit with your thank you gifts????????

Visited in May 2016. Posted on 16 July 2016

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Luton and Dunstable Hospital replied on 03 August 2016

Thank you for taking the time to leave your feedback. We are pleased your experience has been a positive one and will pass your comments on to department managers and team.

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Anonymous gave General Surgery at Luton and Dunstable Hospital a rating of 1 stars

disorganised and on a shoestring

I have been referred by my doctor with pain around gallbladder thought could be gallstones or infections . Put on nil by mouth for two days thought would be in one day. Then couldn't do op cause wasn't given injection or stockings to prevent bloodclott in advance. Told them when I got there I really do need to drink water as suffer from headaches/migranes still told could not drink water, I understand they don't know when things are happening but I then had headaches and was put on iv for fluids . Kept saying I suffer from migraines. I then asked after my scan can I drink water a bit now. Still no asked to see doctor told they were coming. Told this 5 times finally got to see one about 9 am this morning. By this time I had a full blown migraine felt extremely sick. Felt sorry for some staff could tell they were being worked to the bone and very limited staff - but so much misinformation going on, sent home with anti sickness tablets could need even give my prescription migraine tablet. Have to go back as outpatient to have gallbladder removed really quite sceptical now

Visited in April 2016. Posted on 15 April 2016

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Luton and Dunstable Hospital replied on 18 April 2016

We are very concerned to hear that your experience has been an unpleasant one. Please be assured that we will investigate this matter as much as we can from the information given.

We would encourage you to contact our Patient Affairs Office directly on 01582 497 002, or email complaints.officer@ldh.nhs.uk if you would like us to address any of your concerns further

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paula gave General Surgery at Luton and Dunstable Hospital a rating of 5 stars

my surgery 15.04.16

I received exemplary care in the Recovery Ward after my operation and whilst waiting for a bed (10 hours), two members of staff could not have been more attentive. The manager was superb and it was obvious the staff team were all very happy in their roles. I was given a bed in the Cobham Clinic that evening and the excellent care continued. Thank you so very much. We are blessed to have NHS care.

Visited in April 2016. Posted on 19 April 2016

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Luton and Dunstable Hospital replied on 01 June 2016

Thank you for taking the time to leave your feedback. We are pleased your experience has been a positive one and will pass your comments on to department managers and team.

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Last updated on 18 June 2010.

Information supplied by Luton and Dunstable University Hospital NHS Foundation Trust