Dewsbury and District Hospital

Telephone: * 0844 8118110
Address: Halifax Road, Dewsbury, West Yorkshire, WF13 4HS
Website: http://www.midyorks.nhs.uk

3.5 out of 5 stars

Based on 162 ratings for this hospital

Cardiology

3.5 Stars

3.5 out of 5 stars

NHS Choices users' overall rating
Based on 162 ratings for this hospital

Cleanliness

4 out of 5 stars

(162 ratings)

Staff co-operation

3.5 out of 5 stars

(163 ratings)

Dignity and respect

4 out of 5 stars

(162 ratings)

Involvement in decisions

3.5 out of 5 stars

(158 ratings)

Same-sex accommodation

4 out of 5 stars

(131 ratings)

Reviews

266 total

Loobles gave Cardiology at Dewsbury and District Hospital a rating of 3 stars

Cardiorespiratory - needs to be more patient friendly

I'd like to give some feedback on my recent visit to cardiorespiratory for a 24 hour BP monitor.

First of all, the staff were really miserable and unapproachable. I'll expand on this in a moment. Essentially, I was anxious (not that they'd have noticed), but their unapproachable demeanour did nothing to reassure me. When I returned the unit, this is the one-sided conversation that occurred:

Me: Hiya, I'd like to hand in this 24 hour BP monitor please
Receptionist: *points to a box*
Me: Could you please sign my yellow form, as proof of receipt?
Receptionist: *takes paper and signs it*
Me: Thanks a lot
Receptionist: *forces a really fake half smile*

Now, when was it ever acceptable to not speak one word to a patient in this situation? It was really rude and not acceptable.

Second, the letter asked me to return the unit at the same time the next day. This sounded like I had to wait to see a technician or something. So, having got to the hospital early, to get a parking space, I had to kill time to go in and return the unit at exactly the same time as I'd picked it up the day earlier. if I'd known I only had to dump it in a tray next to the miserable receptionist, I could have saved myself a lot of time. Maybe that could be made more explicit in the letter.

Third, I still find it incredible that results aren't sent to the patient. In 2014, this should be standard practice. Are we not supposed to be involved in our own care? This is happening in other countries and it's time we caught up. We, as patients, are more interested than you realise and are capable of understanding far more than you realise.

Finally, I don't think you should be recommending people drive in these units. Mine triggered on the way home and I suddenly couldn't bend my arm enough to turn the steering wheel on my car. Consequently, I clipped the kerb and damaged my tyre. Luckily, it was only a kerb.

The whole experience was very frustrating and I felt totally like a number; there was no attempt at all to make me feel like a person, let alone an individual. It's time these people stepped back and actually thought about what it's like to be a patient in their departments. What seems logical and acceptable to them, might not be so for the patient. Unless we speak out, you will never know, though I'm not convinced anyone actually acts upon these comments.

Visited in August 2014. Posted on 19 August 2014

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Anonymous reviewed Cardiology at Dewsbury and District Hospital

Follow-up visit after the six weeks excerise classes

Back in February I suffered a heart attack. Eventually I went on to attend the 6 weeks exercise classes at Whitcliffe Mount, Cleckheaton. The Nurses and Physio's were just brilliant!! So encouraging and professional, I have nothing but praise for them all - they do a great job and it's amazing just what is available to aid recovery following heart attacks. I was very impressed and want to say a big thankyou to them all.

Visited in June 2014. Posted on 07 July 2014

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Dewsbury and District Hospital replied on 08 July 2014

Thank you for these kind comments. We are pleased that your experience was a positive one and appreciate you taking the time to post on the site.

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judith lister gave Cardiology at Dewsbury and District Hospital a rating of 4 stars

Rehab care

Good after care received by all staff after heart attack ,Good rehab program to get you "back to normal"

Visited in November 2013. Posted on 11 April 2014

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Dewsbury and District Hospital replied on 29 April 2014

Thank you for these comments. We wish you a sppedy and uneventful recovery.

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Michael Hardaker gave Cardiology at Dewsbury and District Hospital a rating of 5 stars

A credit to the Trust

The overall care I have had from my initial heart attack in the A&E dept in October to the final discharge meeting with the cardiac rehab team in March has been fantastic and has left me feeling nothing but praise for all involved.
I was always kept informed and had everything explained to me with both patience and humility. The contact phone number for home visit cardiac nurse as well as the team at DDH was a great help and gave a me confidence during my recovery to be able to ask questions on what may have seemed trivial but were not to me as a patient.
The physical rehab course at DDH has helped me recover my confidence quickly and was enjoyable as all the team were constantly encouraging me to improve in a very positive way.
I realise in these times of financial constraints that not all projects can continue unchanged or indeed avoid the cut but I would urge anyone with influence to invest and promote this wonderfully supportive and effective project as from a patients perspective it has been effective at not only improving my physical well-being but equally as importantly my mental and emotional confidence which is perhaps more difficult to quantify but must be a key factor in the overall recovery and well-being of any patient post hear-attack.
Please pass on my thanks again to the DDH cardiac nurses and rehab team.

Visited in March 2014. Posted on 18 March 2014

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Dewsbury and District Hospital replied on 02 April 2014

Thank you very much indeed for these kind comments. We are pleased that your experience was a positive one and appreciate you taking the time to post on the site.

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Sue Naylor gave Cardiology at Dewsbury and District Hospital a rating of 1 stars

Run down hospital

The hospital looked very run down and grubby with wallpaper peeling off the walls. There were broken chairs and old furniture piled up outside the entrance to the Staincliffe Wing. Inadequate signage so it took a long time to walk my 83 year old to the Staincliffe Wing.
A depressing experience.

Visited in March 2014. Posted on 14 March 2014

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Shaun gave Cardiology at Dewsbury and District Hospital a rating of 5 stars

Cardio rehabilitation service

Having had a triple heart bypass in sept 2013 I was invited to join the cardio rehab exercise class at Whitcliffe Mount Sports Centre. Being relatively young (well 46 !) and what I thought relatively fit my condition was the last thing I expected to have! I went along I suppose with the thought that it was just for old folk but how wrong I was. I have to say that I had the best time and met some lovely people, some I actually knew and had not seen for years! It was great just to talk to other people who had the same aches and pains as you and set your mind at ease. The nurses and physios were lovely and very professional, the exercises are set so you build up your strength and stamina at your own pace and you are constantly assessed by the staff. They definitely work and I felt so much better after the 6 weeks of classes. I can't praise the nurses and physios enough the classes became the highlight of my week and now Iam back at work I really miss them. Keep up the great work!

Visited in December 2013. Posted on 27 January 2014

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Dewsbury and District Hospital replied on 27 January 2014

Thank you for these kind comments. We are very pleased that you have been happy with the care provided.

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Anonymous gave Cardiology at Dewsbury and District Hospital a rating of 1 stars

Total disrespect

After trying to take my own life and becoming very ill needing to be transferred to HDU then step down I was made to feel that I was the lowest of the low with no respect to how low I was already feeling
I try to tell the staff that I didn't feel my catherer was fitted as I had a bad urge to wee was told that yes it is working correctly just wee and the staff left me to it when I did wee it wasn't connected properly resulting in me wetting the bed
Later I was transferred to step down unit to witness staff slateing other staff
I then told staff I have a pain in my chest which I think in my Asthma as I was coughing large amounts of green coloured phelmgh to be issued with one tissue and an ECG was left in pain for roughly six hours before been visited by a doctor whom I told this too and he asked me if I had my inhaler with me I told him no so he said he would get one for me four hours later I still didn't receive one he also never even listened to me chest
The doctor said I was medically well enough to leave but he would like me to see the crisis team to talk through my mental health so I agreed and he said all cathertas canulas etc could be removed
When my husband mentioned this to her she said she would do it when my visitors had gone but the crisis team wouldn't be available for 4 hours so I agreed to this
When my visitors left she only removed my Cather
My husband came back again in the evening to see me still with both canulas in to which I told him I have felt like this all day just been ignored
I have now signed myself out and will visit with my gp to see if Ido have a chest infection
These people are supposed to be in their jobs because they having a caring nature obviously not where mental health is involved and we wonder why there is such a stigma around this illness

Visited in December 2013. Posted on 22 December 2013

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Dewsbury and District Hospital replied on 23 December 2013

We are concerned to note these comments and would be pleased to investigate this experience if the family would like to contact us directly.

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MB gave Cardiology at Dewsbury and District Hospital a rating of 1 stars

Urgent treatment required? Tough!

May 2103: I visited the GP and was referred to DDH cardiology for tests. The 'choose and book' system fails because the department is fully booked up for 16 weeks and the system only shows 12 weeks. The 'patients charter' says you must see a consultant with 18 weeks - and after 17 weeks I received a letter referring me to a different hospital!
I had two tests (one of which was longer than expected as they forgot I was there!) and I was assured that I would be contacted within three weeks - even if everything was OK I would still be told. Fourteen weeks later and I am still waiting. The secretary says she will 'chase them up' - but never does. My GP says they can't help as it is down to DDH, and also explained that I would be lucky to get the results with eight months and more likely it will be nearer ten months. A letter of complaint has been sent in and my concerns will be investigated urgently and I should expect a reply within four weeks. Still waiting! During the course of this wait my health is suffering and the initial problems are getting worse.,
I don't believe they take patient welfare seriously.

Visited in May 2013. Posted on 20 November 2013

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Ian Riley gave Cardiology at Dewsbury and District Hospital a rating of 1 stars

Test results "lost"

On March 26th 2013 I had a 7 day heart monitor removed and was told I would hear from the consultant shortly. I have heard nothing neither has my GP. My GP has written to the department asking for the results and up to today has not received a reply. The reception staff at my doctors have also tried chasing up the results with no success. I have tried contacting the Cardiology department myself on several occasions only to be told by a board sounding answerphone "There is no one here to take your call...... etc". I have left my contact details and have not been contacted by anyone from the department. A reply or explanation as to why people are treated in such an off hand manner and the results of my tests would be appreciated.
Ian Riley

Visited in March 2013. Posted on 06 November 2013

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Anonymous gave Cardiology at Dewsbury and District Hospital a rating of 2 stars

Cardiology Dept

I visited Cardiology in Oct 2012 and was told I needed 2 tests and a further review in Jan 2013. I had my tests quite quickly and I was impressed. I received my letter asking to ring to book an appt in Jan 2013 only to be told there were none available and I would be put on a waiting list. I ring every couple of months only to be told Im still on list. My GP rang for my Cardiology results - it took over a week for them to get through to a person only to be told they have no record of me having tests and it might be because they have changed their computer system. I thought no news was good news regarding my tests and now Im worried all over again. Its a year since I first attended next week and Im no further forward.

Visited in October 2012. Posted on 27 September 2013

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Dewsbury and District Hospital replied on 30 September 2013

Thank you for this feedback. We would be pleased to arrange for your concerns to be looked into if you would like to contact us directly with your details.

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* Calls to numbers starting in 0844 8118 cost 0p plus up to 5ppm from BT Anytime. Mobile and other providers’ charges may vary.

* Calls to numbers starting in 0844 8118 cost 0p plus up to 5ppm from BT Anytime. Mobile and other providers’ charges may vary.

Last updated on 18 June 2010.

Information supplied by Mid Yorkshire Hospitals NHS Trust