Royal Blackburn Hospital

Telephone: 01254 263555
Address: Haslingden Road, Haslingden Road, Blackburn, Lancashire, BB2 3HH
Website: http://www.elht.nhs.uk

3.5 out of 5 stars

Based on 250 ratings for this hospital

General Surgery

3.5 Stars

3.5 out of 5 stars

NHS Choices users' overall rating
Based on 250 ratings for this hospital

Cleanliness

4 out of 5 stars

(257 ratings)

Staff co-operation

3.5 out of 5 stars

(254 ratings)

Dignity and respect

3.5 out of 5 stars

(255 ratings)

Involvement in decisions

3.5 out of 5 stars

(247 ratings)

Same-sex accommodation

4 out of 5 stars

(203 ratings)

Reviews

477 total

Anonymous gave General Surgery at Royal Blackburn Hospital a rating of 5 stars

Great care

My elderly mother has had three visits to Blackbiurn and Burnley hospital over the past twelve months. She has had cardiac investigations, needed an angiogram and follow up. All the cardiac department were caring and kept her fully informed about her options and treatment.
She was involved in a car accident and rushed to a and e. She was seen by a consultant quickly and had an urgent ct scan and X-rays, they were concerned with her being on warfarin. She was admitted to a surgical ward and was in a lovely clean side room. She was reviewed by a consultant surgeon on the same afternoon who explained the scans and kept her in for observation. Even though she was not severely injured she was in a lot of pain. She was given pain killers regularly and checked by nursing staff. She thoroughly enjoyed all the cups of tea she was given by a charming auxiliary who always had a friendly chat.

Recently she found a breast lump. She was seen at a one stop breast clinic at Burnley within a week. All the tests were performed on the same day. She was given the results by a consultant surgeon on the same day. Fortunately there was nothing serious.

Through out all the visits she has been treated with courtesy and respect. She is elderly but fiercely independent and she has never been treated as an ' old lady' but as an individual able to make her own mind up about the care she needs.

Visited in March 2014. Posted on 23 April 2014

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Anonymous gave General Surgery at Royal Blackburn Hospital a rating of 1 stars

the worst

This is the seventh time that I have needed to be admitted to hospital in my life and this time the experience was the worst, one thing about such a experience is that you appreciate home more than before you went in, I was told by one specialist that I had Mad cow disease and believe me it was even written down on his sheet-what utter rubbish as I was admitted for a broken leg. Next I was on oxygen, after one session I enquired why - because you have asthma the nurse told me. No was my retort - or you have a bad chest? - No I said, I thought what on earth next. The oxygen treatment was stopped, it was like a Monty Python sketch. Some of the staff are really wonderful and caring but afraid some are uncaring and im afraid it only takes one bad apple to send the whole barrel rotten. Think by now you get the gest .

Visited in March 2014. Posted on 04 April 2014

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Anonymous gave General Surgery at Royal Blackburn Hospital a rating of 1 stars

Disgusting Treatment

I wouldn't know were to begin! Pushed from pillar to post, terrible communication between members of staff. Shortage of beds, shortage of staff and shoddy treatment.
Very poor aftercare post op which leads to further treatment and additional problems.

Visited in April 2014. Posted on 04 April 2014

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Anonymous gave General Surgery at Royal Blackburn Hospital a rating of 5 stars

not enough credit

after many years of un- diagnosed brain problems from the royal Preston, i have finally been diagnosed with a problem the doctors at Blackburn had recognized previously. i have stayed in Blackburn many times over the years and have always been well looked after and well informed of decisions. the mau are not up to par after trying to send me home with a high csf pressure headache ,but after being transferred up to a ward i cannot thank them enough as through their in put i have finally found out what is wrong with me Preston are not a patch on Blackburn, thank-you so much .

Visited in June 2013. Posted on 10 March 2014

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lizziechick gave General Surgery at Royal Blackburn Hospital a rating of 4 stars

Respectful and reassuring

I had a Tonsillectomy at beginning of week and was very apprehensive and upset about the procedure, but from the initial examination by the doctor to being discharged I was impressed by the efficiency and co-operation of the staff, and the way they respected my feelings throughout. I had my initial consultation on 2 Nov and was offered a surgery date the following Monday as it was deemed an urgent procedure. At the pre-op examination I voiced my fears about treatment and the nurse made an appointment for me to see a consultant anaesthetist to answer any questions I had. I had the original operation rearranged as I had a cough, and after seeing a very helpful anaesthetist who listened patiently to all my worries and was clear and calm explaining everything I was given an appointment for the 2nd Dec. The staff of Day Surgery were friendly and efficient - although the waiting area could be a little more calming and welcoming. I met with a doctor who went over the procedure again and then saw a brilliant anaesthetist who was amazing - the most calm and reassuring person I have met in the medical world - very very impressed by his honesty and dignified way of treating nervous and upset patients. I was bumped up the operation schedule - and was discharged several hours later after being visited by both surgeons and the anaesthetist. Although the recovery is painful the whole thing has been made more manageable because the care I received was so professional and genuinely caring - thanks !

Visited in December 2013. Posted on 04 December 2013

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Jessica Rose gave General Surgery at Royal Blackburn Hospital a rating of 4 stars

Admitted with Appendicitis

I was told by my GP to go straight to RBH due to the pain I was having. I arrived at Urgent Care on tues 30th at 5.45pm, was admitted onto the ward by 8pm, listed for the operation by 9.30pm for the following morning. I went down to theatre for laparoscopy and appendectomy at about dinner time weds 31st and was on recovery by 2pm. I then spent the last hours on day surgery unit and was discharged at 8pm. I have never been in hospital before or had anything done. I was amazed at how quickly I was treated. All the staff that looked after me were lovely and made my stay welcoming. Everything was explained to me from start to finish. I cant fault RBH on anything, my experience was excellent.

Visited in October 2013. Posted on 01 November 2013

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Royal Blackburn Hospital replied on 01 November 2013

Dear Jessica

Many thanks for your recent review of our service on the NHS choices website.

Can I thank you on behalf of the staff who cared for you in theatre and on the Surgical Day Unit, your positive feedback was welcomed. We do endeavour to provide the highest quality care to all our patients and always ensure feedback whether positive or negative is acted upon immediately.

We hold a monthly ‘Share to Care’ and a Governance meeting were all compliments are discussed with the teams. Your complement will be discussed at these meetings.

Kind regards
Barbara Kenealy-Jones
Matron

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Daniel Duerden gave General Surgery at Royal Blackburn Hospital a rating of 5 stars

Abscess drained

I was referred to the hospital by my GP, with a very painful and large abscess in my armpit. Within 12 hours my pain is gone, my abscess has been drained and I am home. Every member of staff that I had contact with was positive, motivated and helpful. I felt at ease at every stage of the process. I was dealt with quickly and efficiently and could not have hoped for a better scenario. Thank you to all involved.

Visited in October 2013. Posted on 30 October 2013

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Royal Blackburn Hospital replied on 31 October 2013

As the matron for this department, thank you for the positive feedback. Staff on the unit pride themselves on the care they offer patients on a regular basis. Your comments have been shared with all clinical and nursing staff.

Matron Wallbank

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Anonymous gave General Surgery at Royal Blackburn Hospital a rating of 1 stars

Traumatic experience

My mother was admitted to C10 for assessment after deterioration in health. Within 24 hours of admission my mother became very distressed, experiencing auditory hallucinations and psychosis. I arrived for a visit and the young staff nurse informed me (and the rest on the patients and visitors in my mum's bay) that the mental health team would be visiting my mum, I was mortified and my mum was terrified, I was there for every visit during her 5 day stay on the ward, seeing her becoming progressively worse. After receiving a phone call from the night staff I spent the night in a chair by my mothers bed (she'd been so distressed) only leaving at 7:30 am. I returned after lunch and again at 16:00hrs. The later visit found my mum sobbing uncontrollably in the chair by her bed. The other patients in the bay spoke to me, informing me that mum was like this all the time and was ignored by staff. On this occasion she had made it onto the corridor, two staff had brought her back to the chair and then left her sobbing. I pressed the buzzer and a healthcare assistant said that she would find a member of staff. 30 minutes later my mum had cried herself into exhaustion and no staff had been to see us. I walked down to the nurses station to find out what was going on and to ask them about safegaurding/vulnerable adults. The final straw was that evening, I had gone with mum when she had a scan. By the time we got back to the ward night shift had started and the same nurse that had called me back to the hospital the night before was on duty. She smiled saying she was pleased that my mum had had a good day. I asked if that had been the report by day staff? She confirmed that it was; at this point I lost all confidence in the ward. I returned the following morning having made the decision to take my mum home. I believe that Although we needed the medical care, the impact on her well being left me little choice. Anyone can be susceptible to mental health issues causes can include infection, dehydration/electrolyte imbalances, desease process and medications, and/or the patient is elderly and terrified. The ward needs to review data protection, duty of care and safeguarding.

Visited in June 2013. Posted on 23 October 2013

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Royal Blackburn Hospital replied on 01 November 2013

We are very sorry that your visit to our Trust was not to the standard that you expected.
To ensure we make improvements to our services and consistently provide care to the high standard we expect, we are currently investigating all of your concerns surrounding your mothers stay whilst on Ward C10 at Royal Blackburn Hospital and will be in contact with you in due course.

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Anonymous gave General Surgery at Royal Blackburn Hospital a rating of 1 stars

Traumatic experience

My mother was admitted to C10 for assessment after deterioration in health. Within 24 hours of admission my mother became very distressed, experiencing auditory hallucinations and psychosis. I arrived for a visit and the staff nurse informed me (and the rest on the patients and visitors in my mums bay) that the mental health team would be visiting my mum,I was mortified and my mum was terrified, I was there for every visit during her 5 day stay on the ward, seeing her becoming progressively worse. After receiving a phone call from the night staff I spent the night in a chair by my mothers bed ( she'd been so distressed) only leaving at 7:30 am. I returned after lunch and again at 16:00hrs. The later visit found my mum sobbing uncontrollably in the chair by her bed. The other patients in the bay spoke to me, informing me that mum was like this all the time and was ignored by staff. On this occasion she had made it onto the corridor, two staff had brought her back to the chair and then left her sobbing. I pressed the buzzer and a healthcare assistant said that she would find a member of staff. 30 minutes later my mum had cried herself into exhaustion and no staff had been to see us. I walked down to the nurses station to find out what was going on and to ask them about safegaurding/vulnerable adults . The final straw was that evening, I had gone with mum when she had a scan. By the time we got back to the ward night shift had started and the same nurse that had called me back to the hospital the night before was on duty. They smiled saying they were pleased that my mum had had a good day. I asked if that had been the report by day staff? They confirmed that it was; at this point I lost all confidence in the ward. I returned the following morning having made the decision to take my mum home. I believe that Although we needed the medical care, the impact on her well being left me little choice. Anyone can be susceptible to mental health issues causes can include infection, dehydration/electrolyte imbalances, desease process and medications, and/or the patient is elderly and terrified. The ward needs to review data protection, duty of care and safeguarding.

Visited in June 2013. Posted on 23 October 2013

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Royal Blackburn Hospital replied on 01 November 2013

We are very sorry that your visit to our Trust was not to the standard that you expected.

To ensure we make improvements to our services and consistently provide care to the high standard we expect, we are currently investigating all of your concerns surrounding your mothers stay whilst on Ward C10 at Royal Blackburn Hospital and will be in contact with you in due course.

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Anonymous gave General Surgery at Royal Blackburn Hospital a rating of 4 stars

Day Surgery

I would like to compliment the receptionist that started at 7am on Monday 16th September in the Day Surgery Unit. There were already patients waiting at the door on her arrival but she let them through and asked them to take a seat whilst she organised herself. The receptionist then came in to the waiting area to check off those that had arrived early.
My only critisism was the afternoon receptionist. She did not acknowledge my arrival and carried on looking at notes on the shelves then went to finish her telephone call that she presumably had on hold. If she had just turned round and said 'I won't be a minute' it would not have looked as ignorant.

Visited in September 2013. Posted on 18 September 2013

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Last updated on 18 June 2010.

Information supplied by East Lancashire Hospitals NHS Trust