Royal Blackburn Hospital

Haslingden Road , Blackburn, Lancashire, BB2 3HH
Website address not added

4 out of 5 stars

Based on 264 ratings for this hospital

General Surgery

4 Stars

4 out of 5 stars

NHS Choices users' overall rating
Based on 264 ratings for this hospital

Cleanliness

4 out of 5 stars

(254 ratings)

Staff co-operation

4 out of 5 stars

(260 ratings)

Dignity and respect

4 out of 5 stars

(256 ratings)

Involvement in decisions

4 out of 5 stars

(252 ratings)

Same-sex accommodation

4 out of 5 stars

(217 ratings)

Reviews

301 total

Shirley Wheeler gave General Surgery at Royal Blackburn Hospital a rating of 5 stars

Excellent care and treatment

I was recently sent to BRI by my GP having been unwell for 2 weeks. Initially I attended the ambulatory assessment unit, this was an excellent service avoiding A&E. I was eventually admitted to the surgical department and although incredibly busy I had a very positive experience of nursing care and medical treatment. Great team

Visited in April 2017. Posted on 11 April 2017

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Royal Blackburn Hospital replied on 19 April 2017

Thank you so much for your feedback regarding the ambulatory care unit and General Surgery at Royal Blackburn Teaching Hospital, and thank you for taking the time to do so.
It is lovely to receive such positive feedback about the support, care and service you received from the staff during your admission. I will ensure your comments are passed onto the team who will be delighted to receive such wonderful feedback as they always strive to deliver safe, personal & effective care.
If you would like to provide us with further information about your experience then we would really value this so that we can try to make it like this for every patient visiting our hospitals and using our services. You can either contact me (Sarah Ridehalgh) on 01254 734471 or by email at patientexperience@elht.nhs.uk.
Thank you again for commenting and best wishes.
Sarah Ridehalgh
Patient Experience Facilitator

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Jane Brooks gave General Surgery at Royal Blackburn Hospital a rating of 5 stars

Excellent care

I recently spent several days in the Royal Blackburn Hospital having broken my ankle in a fall. I was very impressed with the professionalism of all the staff I encountered. I was treated with respect and staff displayed a pleasant caring attitudes at all times. . I cannot praise the staff highly enough.

Visited in April 2017. Posted on 04 June 2017

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Royal Blackburn Hospital replied on 05 June 2017

Thank you so much for your feedback regarding your recent treatment within General Surgery for a broken ankle at the Royal Blackburn Teaching Hospital, and thank you for taking the time to do so.
It is lovely to receive such positive feedback about the care and treatment you received from all of the staff. I will ensure your comments and thanks are passed onto the team who will be delighted to receive such wonderful feedback as they always strive to deliver safe, personal & effective care.
If you would like to provide us with further information about your experience then we would really value this so that we can try to make it like this for every patient visiting our hospitals and using our services. You can either contact me (Sarah Ridehalgh) on 01254 734471 or by email at patientexperience@elht.nhs.uk.
Thank you again for commenting and best wishes.
Sarah Ridehalgh
Patient Experience Facilitator

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Dougla Jones reviewed General Surgery at Royal Blackburn Hospital

An overnight stay

I recently went into Blackburn Hospital to have me gall bladder removed. The standard of service from all who dealt with me was very high. Every request from me and others in the ward was dealt with quickly and with a smile. In addition to this the hospital seems to be very clean and well kept. I am happy to report these comments at a time when the NHS is being criticised so much.

Visited in March 2017. Posted on 02 April 2017

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Royal Blackburn Hospital replied on 03 April 2017

Thank you so much for your feedback regarding your admission to Royal Blackburn Teaching Hospital for gall bladder surgery, and thank you for taking the time to do so.

It is lovely to receive such positive feedback about the standard of care and treatment you received from the staff during your admission. I will ensure your comments are passed onto the team who will be delighted to receive such wonderful feedback as they always strive to deliver safe, personal & effective care.

If you would like to provide us with further information about your admission then we would really value this so that we can try to make it like this for every patient visiting our hospitals and using our services. You can either contact me (Melissa Almond) on 01254 734087 or by email at patientexperience@elht.nhs.uk.

Thank you again for commenting and best wishes.

Melissa Almond
Senior Patient Experience Facilitator

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Anonymous gave General Surgery at Royal Blackburn Hospital a rating of 3 stars

a nightmare to get through to

Tried 3 different numbers trying to get through to desired department and then was kept for around 20 minutes each just ring ring but no answer. I gave up in the end. I didn't want to leave a message I needed to cancel an appointment through ill health.

Visited in February 2017. Posted on 10 April 2017

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Royal Blackburn Hospital replied on 11 May 2017

Thank you for your comments regarding problems with ringing to cancel an appointment with Royal Blackburn Teaching Hospital and thank you for taking the time to do so.
I am sorry that you have tried 3 different numbers and have been unable to speak with someone. In order for us to pass on your comments to the relevant team, it would be really helpful if you could contact me to provide more details of the ward / department visited.
I will ensure that your comments are brought to the attention of the senior staff for the department and shared with the team. However, if you would like us to look into this further for you please could you contact us to provide more information. You can contact me (Sarah Ridehalgh) on 01254 734471 or alternatively you can email the Patient Experience Team at patientexperience@elht.nhs.uk
If you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or by emailing complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.
Kind regards
Sarah Ridehalgh
Patient Experience Facilitator

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Trisroy gave General Surgery at Royal Blackburn Hospital a rating of 5 stars

Decompression shoulder surgery

First time in hospital for surgery and i was so nervous, first of all the staff were amazing they explained everything to me in great detail about the order of how surgery was gonna go. I was on a all male ward, each person seemed relaxed and well looked after, staff was checking in on each of them frequently including myself. Each department i was taken to was clean and warm, I was in and out after approx 7+ hours, there could be more to add but all in all i would say 10/10. Thankyou Blackburn Royal Infirmary. btw im typing with one hand, other is in a sling still. 8-)

Visited in January 2017. Posted on 21 January 2017

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Royal Blackburn Hospital replied on 23 January 2017

Thank you so much for your feedback regarding your admission to Royal Blackburn Teaching Hospital for decompression shoulder surgery and thank you for taking the time to provide your feedback.
It is lovely to receive such positive feedback about the care provided by the staff on your recent admission. I will ensure your comments are passed onto the team who will be delighted to receive such wonderful feedback as they always strive to deliver safe, personal & effective care.
If you would like to provide us with further information about your admission then we would really value this so that we can try to make it like this for every patient visiting our hospitals and services. You can either contact me (Sarah Ridehalgh) on 01254 734471 or by email at patientexperience@elht.nhs.uk.

Thank you again for commenting and best wishes.
Sarah Ridehalgh
Patient Experience Facilitator

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David gave General Surgery at Royal Blackburn Hospital a rating of 4 stars

Good but could be very good

In for an emergency appendectomy on ward c18, care very good but why do the audio alarms on the drips need to keep going all night when trying to get to sleep. This did not help my recovery. Why does it take 6 hours to discharge patient after doctor has given the authority, was ready for walking out, surely no need for this long delay. Medical staff generally excellent apart from 1 member nursing assistant who needs a review of patient care and respect.

Visited in November 2016. Posted on 04 December 2016

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Royal Blackburn Hospital replied on 05 December 2016

Thank you for your comments regarding your recent admission to Ward C18 at Royal Blackburn Hospital and thank you for taking the time to do so.

I am pleased that you found the overall care you received to be good but note your comments about the alarms on the drips and the discharge process. I will ensure that your comments are brought to the attention of the team. If you would like us to look into this further for you please could you contact us to provide more details. You can contact me (Melissa Almond) on 01254 734087 or alternatively you can email the Patient Experience Team at patientexperience@elht.nhs.uk

If you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or by emailing complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

Kind regards
Melissa Almond
Senior Patient Experience Facilitator

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Liverpool gave General Surgery at Royal Blackburn Hospital a rating of 5 stars

Excellent nursing, but plans from doctors extremely slow

Ward C14, General Surgery

Generally excellent nursing care from a range of staff ranks, although there seems to be a higher than expected reliance on agency staff, who are generally less patient focused and, of course, have to learn the IT systems on the job.
Night time staff response is always a problem because there are so few staff. On emergency mean other patients have to be ignored.

Doctor rounds are daily, but with very little feedback, for example a discussion on day 1 with the patient to say "We will consider doing this procedure" then becomes "We're discussing it today" on day 2 with "We discussed it" on day 3 and a plan on day 4 which then needs a few days to be organised; All this time the patient is left in limbo. Those without symptoms a naturally anxious to leave yet can easily waste a week and then because most procedures are Mon-Fri the weekend is spent aimlessly drifting too, which of course means occupying a bed far longer than needed.

Patients need to have Doctor feedback from after morning rounds and discussions in good time so we can inform family and employers of plans. This does not need to be face to face, but nursing staff seem unable to get the information either.

Personally I was Nil-By-Mouth for an expected morning procedure until well after lunch before we found out that the procedure had not been booked in. I had not been IV fluids and was pretty dizzy but managed to acquire a meal just before they were cleared. Cool chips were tough to eat but nevertheless everything was devoured.

Overall, contact care is excellent, catering is excellent, cleaning is excellent but communications from doctors is far too infrequent.

I do not wish to make a formal complaint but would be happy to discuss this further if this is useful.

Visited in October 2016. Posted on 22 October 2016

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Royal Blackburn Hospital replied on 27 October 2016

Thank you for your feedback on your admission to Ward C14 at Royal Blackburn Hospital and thank-you for taking the time to provide this.

I am really pleased you that you were happy with the overall care you received but note your comments about communication. I will ensure your comments are passed onto the team.

If you would like to provide us with further information about your admission so we can understand both the positive and negative aspects of the experience we would really value this. You can either contact me (Melissa Almond) on 01254 734087 or by email at patientexperience@elht.nhs.uk.

Many thanks and Best Wishes

Melissa Almond
Senior Patient Experience Facilitator

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Anonymous gave General Surgery at Royal Blackburn Hospital a rating of 1 stars

Unorganised & Unprofessional

Lack of good level of communication with the patients, patronising and condescending. Short staffed, long waiting times. Poor management. shortage of beds.

Visited in September 2016. Posted on 28 September 2016

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Royal Blackburn Hospital replied on 28 September 2016


Thank you for your comments regarding the General Surgery Department at Royal Blackburn Hospital and thank you for taking the time to provide your feedback.

I am very sorry to hear that you are unhappy with your recent experience as we always strive to deliver safe, personal and effective care. I will make sure that your comments are passed on to the team.

If you would like us to look into the matter further for you, please could you contact me to provide more details. You can contact me (Melissa Almond) on 01254 734087 or alternatively you can email me at melissa.almond@elht.nhs.uk or at patientexperience@elht.nhs.uk

If you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

If you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk

Kind regards
Melissa Almond
Senior Patient Experience Facilitator

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Sharron Robinson gave General Surgery at Royal Blackburn Hospital a rating of 5 stars

Surgical Triage

I have just spent 4 days with my 16 year old daughter who was experiencing severe abdominal pain on the Surgical Triage Unit . I would like to thank the consultant and their team for the wonderful care and attention that we received.

Visited in July 2016. Posted on 05 July 2016

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Royal Blackburn Hospital replied on 07 July 2016

Dear Sharron
Many thanks for your feedback on your experience of the Surgical Triage Unit at Royal Blackburn Hospital and thank you for taking the time to do so. I do hope your daughter is recovering well following her admission.
I am so pleased that you experienced such wonderful care and attention following your daughters admission and I will ensure your comments are shared with the team who I am sure will be delighted to hear such lovely feedback.
If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this such a good visit for you we would really value this so that we can try to make it like this for every patient visiting our hospitals and services. You can either contact me (Helen Ritchie) on 01254 734471 or email me on Helen.ritchie@elht.nhs.uk
Many thanks again for commenting and best wishes
Helen Ritchie
Senior Patient Experience Facilitator

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Mr & Mrs Sneddon gave General Surgery at Royal Blackburn Hospital a rating of 5 stars

Diagnosis and Emergency Operation on a Sunday

We experienced excellent NHS teamwork at Royal Blackburn Hospital - from the ambulance transfer, Clitheroe GP Unit to A&E, then the Surgical Assessment Unit and the Theatre team. The surgeon still made time to talk to us at 11.50pm at the end of a long Sunday, after operating on our daughter. All the staff were kind and caring, from admission to the post-operative care on Ward C18.
Thank you all for being there and doing a fantastic job, every day.

Visited in June 2016. Posted on 04 July 2016

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Royal Blackburn Hospital replied on 07 July 2016

Dear Mr and Mrs Sneddon
Many thanks for your feedback on your experience of the Ambulance service, GP Unit at Clitheroe, and the A&E, Surgical Assessment Unit, Theatre and C18 at Royal Blackburn Hospital and thank you for taking the time to do so. I do hope your daughter is recovering well following her operation.
I am so pleased that you experienced such excellent teamwork and that all the staff were kind and caring. I will ensure your comments are passed onto the teams who I am sure will be delighted to receive such lovely feedback.
If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this such a good visit for you we would really value this so that we can try to make it like this for every patient visiting our hospitals and services. You can either contact me (Helen Ritchie) on 01254 734471 or email me on Helen.ritchie@elht.nhs.uk
Many thanks again for commenting and best wishes
Helen Ritchie
Senior Patient Experience Facilitator

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Last updated on 07 October 2016.

Information supplied by East Lancashire Hospitals NHS Trust