Royal Blackburn Hospital

Telephone: 01254 263555
Address: Haslingden Road, Haslingden Road, Blackburn, Lancashire, BB2 3HH
Website: http://www.elht.nhs.uk

3.5 out of 5 stars

Based on 302 ratings for this hospital

General Surgery

3.5 Stars

3.5 out of 5 stars

NHS Choices users' overall rating
Based on 302 ratings for this hospital

Cleanliness

4 out of 5 stars

(306 ratings)

Staff co-operation

3.5 out of 5 stars

(306 ratings)

Dignity and respect

4 out of 5 stars

(307 ratings)

Involvement in decisions

3.5 out of 5 stars

(296 ratings)

Same-sex accommodation

4 out of 5 stars

(256 ratings)

Reviews

551 total

Tilly gave General Surgery at Royal Blackburn Hospital a rating of 5 stars

day surgery ward

I have been on the day surgery ward 4/5 times. I have found the staff to be so brilliant, kind, listen to worries, empathise with us all, same with theatre staff reception staff and cleaners, I cannot speak highly enough of them all. the tea and toast is so welcome too thank you one & all. You are all angels!!!

Visited in September 2014. Posted on 28 September 2014

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Royal Blackburn Hospital replied on 29 September 2014

Dear Tilly
Many thanks for your feedback on your experience of our General Surgery at Royal Blackburn Hospital, and thank-you for taking the time to do so. I will make sure your appreciation is passed onto the teams concerned. I am very pleased to hear that your recent experience with us was really positive as we always strive to deliver safe, personal & effective care.
If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience with our day surgery ward that have made your visits there so good we would really value this so that we can try to make it like this for every patient visiting our hospitals and services. You can either contact me (Wendy Stobbs) on 01254 734471 or email me on wendy.stobbs@elht.nhs.uk.
Many thanks once again for commenting
Wendy Stobbs, Patient Experience Facilitator

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Gareth Warbrick gave General Surgery at Royal Blackburn Hospital a rating of 5 stars

The very best

On the 5th of Augest 2014 I was admited into S.A.D.U at royal blackburn hospital for routine surgery to have a large number of my teeth taken out and as you can imagine I was very very scared.
From the moment I walked into the hospital I was made to feel so welcome and made to feel at ease.
From the Theatre Technichen to my Aneastiesist and my wonderful Surgeon they made sure I was safe.
Being a needle phobic I was unable to be put to sleep via the normal route of a cannula and as a result of this I was allowed to have gas instead, Even at this point the aneasthetist was still there to comfort me and was the first person I saw when I came round from theatre. If that was not enough he also came to see how I was doing the next day when I was on ward B20.
The staff on ward B20 really went out of their way to help me with every little thing and all the staff were there and no matter how much stress they were under each and evey one of team from S.A.D.U TO Ward B20 and in between took the time to say hello and just give you a comferting smile.
There is one person above all who I feel I owe a shed load of thanks to.
Massive thanks to each and every one of you.
Keep up the great work

Visited in August 2014. Posted on 09 August 2014

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Royal Blackburn Hospital replied on 27 August 2014

Many thanks for your feedback on your experience of our General Surgery SADU service, and thank-you for taking the time to do so. I will make sure your appreciation is passed onto the team. I am very pleased to hear that your recent experience with us was really positive as we always strive to deliver safe, personal & effective care; but it is lovely to hear how caring and sensitive our staff were to you.
If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this such a good visit for you we would really value this so that we can try to make it like this for every patient visiting our hospitals and services. You can either contact me (Wendy Stobbs) on 01254 734471 or email me on wendy.stobbs@elht.nhs.uk.
Many thanks again for taking the time to comment and hope you are recovering well
regards
Wendy Stobbs, Patient Experience Facilitator

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Aalowe33 gave General Surgery at Royal Blackburn Hospital a rating of 5 stars

Hospital stay

After suffering horrendous stomach pain I went to the royal blackburn hospital a&e where after being diagnosed I was taken to the surgical ward to await a scan to confirm the earlier diagnosis,which, showed an inflammed gall bladder. After consultation it was agreed to remove the gall bladder the following day. In all the time i was at the hospital (3wards in total) I received nothing but totally excellent care from all nurses and surgical staff involved.
It's too easy for everybody to complain I hope this review goes some way to redress the balance.
Once again a big thank you to the staff at Royal Blackburn Hospital.

Visited in May 2014. Posted on 20 May 2014

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Royal Blackburn Hospital replied on 21 May 2014

Thank you for taking the time to share your kind feedback on your recent experience within our Trust.

I will of course ensure that the full team have sight of your feedback which will undoubtedly provide them with a sense of pride and achievement in making your experience such a positive one.

Thank you

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Anonymous gave General Surgery at Royal Blackburn Hospital a rating of 1 stars

Disgusting Treatment

I wouldn't know were to begin! Pushed from pillar to post, terrible communication between members of staff. Shortage of beds, shortage of staff and shoddy treatment.
Very poor aftercare post op which leads to further treatment and additional problems.

Visited in April 2014. Posted on 04 April 2014

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Royal Blackburn Hospital replied on 01 August 2014

Many thanks for your feedback on your experience of our General Surgery service, and thank-you for taking the time to do so. I will make sure your concerns about the lack of communication, staffing and aftercare are passed onto the team. I am very sorry to hear that your recent experience with us wasn't what you expected as we always strive to deliver safe, personal & effective care.
If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this such a poor visit for you we would really value this so that we can try to improve things for every patient visiting our hospitals and services. You can either contact me (Wendy Stobbs) on 01254 734471 or email me on wendy.stobbs@elht.nhs.uk.
Or if you prefer you can discuss further any concerns you may have about our services with our Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.
Once again many thanks for commenting and apologies that it has taken some time to respond

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Anonymous gave General Surgery at Royal Blackburn Hospital a rating of 1 stars

the worst

This is the seventh time that I have needed to be admitted to hospital in my life and this time the experience was the worst, one thing about such a experience is that you appreciate home more than before you went in, I was told by one specialist that I had Mad cow disease and believe me it was even written down on his sheet-what utter rubbish as I was admitted for a broken leg. Next I was on oxygen, after one session I enquired why - because you have asthma the nurse told me. No was my retort - or you have a bad chest? - No I said, I thought what on earth next. The oxygen treatment was stopped, it was like a Monty Python sketch. Some of the staff are really wonderful and caring but afraid some are uncaring and im afraid it only takes one bad apple to send the whole barrel rotten. Think by now you get the gest .

Visited in March 2014. Posted on 04 April 2014

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Royal Blackburn Hospital has not yet replied.

Anonymous gave General Surgery at Royal Blackburn Hospital a rating of 5 stars

Great care

My elderly mother has had three visits to Blackbiurn and Burnley hospital over the past twelve months. She has had cardiac investigations, needed an angiogram and follow up. All the cardiac department were caring and kept her fully informed about her options and treatment.
She was involved in a car accident and rushed to a and e. She was seen by a consultant quickly and had an urgent ct scan and X-rays, they were concerned with her being on warfarin. She was admitted to a surgical ward and was in a lovely clean side room. She was reviewed by a consultant surgeon on the same afternoon who explained the scans and kept her in for observation. Even though she was not severely injured she was in a lot of pain. She was given pain killers regularly and checked by nursing staff. She thoroughly enjoyed all the cups of tea she was given by a charming auxiliary who always had a friendly chat.

Recently she found a breast lump. She was seen at a one stop breast clinic at Burnley within a week. All the tests were performed on the same day. She was given the results by a consultant surgeon on the same day. Fortunately there was nothing serious.

Through out all the visits she has been treated with courtesy and respect. She is elderly but fiercely independent and she has never been treated as an ' old lady' but as an individual able to make her own mind up about the care she needs.

Visited in March 2014. Posted on 23 April 2014

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Royal Blackburn Hospital replied on 28 April 2014

Thank you for passing on your feedback. Can I first of all thank you for your kind feedback on your mother’s experience within our department.

I will of course ensure that the full team have sight of your feedback which will undoubtedly provide them with a sense of pride and achievement in making your mother's experience such a positive one.

As a Trust, we receive regular feedback around how our services are being experienced by our patients and visitors and we like to take every opportunity to learn about what we are doing right and what we can improve upon.

Thank you

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lizziechick gave General Surgery at Royal Blackburn Hospital a rating of 4 stars

Respectful and reassuring

I had a Tonsillectomy at beginning of week and was very apprehensive and upset about the procedure, but from the initial examination by the doctor to being discharged I was impressed by the efficiency and co-operation of the staff, and the way they respected my feelings throughout. I had my initial consultation on 2 Nov and was offered a surgery date the following Monday as it was deemed an urgent procedure. At the pre-op examination I voiced my fears about treatment and the nurse made an appointment for me to see a consultant anaesthetist to answer any questions I had. I had the original operation rearranged as I had a cough, and after seeing a very helpful anaesthetist who listened patiently to all my worries and was clear and calm explaining everything I was given an appointment for the 2nd Dec. The staff of Day Surgery were friendly and efficient - although the waiting area could be a little more calming and welcoming. I met with a doctor who went over the procedure again and then saw a brilliant anaesthetist who was amazing - the most calm and reassuring person I have met in the medical world - very very impressed by his honesty and dignified way of treating nervous and upset patients. I was bumped up the operation schedule - and was discharged several hours later after being visited by both surgeons and the anaesthetist. Although the recovery is painful the whole thing has been made more manageable because the care I received was so professional and genuinely caring - thanks !

Visited in December 2013. Posted on 04 December 2013

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Royal Blackburn Hospital has not yet replied.

Daniel Duerden gave General Surgery at Royal Blackburn Hospital a rating of 5 stars

Abscess drained

I was referred to the hospital by my GP, with a very painful and large abscess in my armpit. Within 12 hours my pain is gone, my abscess has been drained and I am home. Every member of staff that I had contact with was positive, motivated and helpful. I felt at ease at every stage of the process. I was dealt with quickly and efficiently and could not have hoped for a better scenario. Thank you to all involved.

Visited in October 2013. Posted on 30 October 2013

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Royal Blackburn Hospital replied on 31 October 2013

As the matron for this department, thank you for the positive feedback. Staff on the unit pride themselves on the care they offer patients on a regular basis. Your comments have been shared with all clinical and nursing staff.

Matron Wallbank

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Jessica Rose gave General Surgery at Royal Blackburn Hospital a rating of 4 stars

Admitted with Appendicitis

I was told by my GP to go straight to RBH due to the pain I was having. I arrived at Urgent Care on tues 30th at 5.45pm, was admitted onto the ward by 8pm, listed for the operation by 9.30pm for the following morning. I went down to theatre for laparoscopy and appendectomy at about dinner time weds 31st and was on recovery by 2pm. I then spent the last hours on day surgery unit and was discharged at 8pm. I have never been in hospital before or had anything done. I was amazed at how quickly I was treated. All the staff that looked after me were lovely and made my stay welcoming. Everything was explained to me from start to finish. I cant fault RBH on anything, my experience was excellent.

Visited in October 2013. Posted on 01 November 2013

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Royal Blackburn Hospital replied on 01 November 2013

Dear Jessica

Many thanks for your recent review of our service on the NHS choices website.

Can I thank you on behalf of the staff who cared for you in theatre and on the Surgical Day Unit, your positive feedback was welcomed. We do endeavour to provide the highest quality care to all our patients and always ensure feedback whether positive or negative is acted upon immediately.

We hold a monthly ‘Share to Care’ and a Governance meeting were all compliments are discussed with the teams. Your complement will be discussed at these meetings.

Kind regards
Barbara Kenealy-Jones
Matron

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Anonymous gave General Surgery at Royal Blackburn Hospital a rating of 4 stars

Day Surgery

I would like to compliment the receptionist that started at 7am on Monday 16th September in the Day Surgery Unit. There were already patients waiting at the door on her arrival but she let them through and asked them to take a seat whilst she organised herself. The receptionist then came in to the waiting area to check off those that had arrived early.
My only critisism was the afternoon receptionist. She did not acknowledge my arrival and carried on looking at notes on the shelves then went to finish her telephone call that she presumably had on hold. If she had just turned round and said 'I won't be a minute' it would not have looked as ignorant.

Visited in September 2013. Posted on 18 September 2013

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Royal Blackburn Hospital has not yet replied.

Last updated on 18 June 2010.

Information supplied by East Lancashire Hospitals NHS Trust