Southampton General Hospital

Telephone: 023 8077 7222
Address: Tremona Road, Southampton, Hampshire, SO16 6YD
Website: http://www.uhs.nhs.uk

4 out of 5 stars

Based on 139 ratings for this hospital

Cardiology

4 Stars

4 out of 5 stars

NHS Choices users' overall rating
Based on 139 ratings for this hospital

Cleanliness

4 out of 5 stars

(144 ratings)

Staff co-operation

4 out of 5 stars

(143 ratings)

Dignity and respect

4 out of 5 stars

(144 ratings)

Involvement in decisions

4 out of 5 stars

(142 ratings)

Same-sex accommodation

4 out of 5 stars

(114 ratings)

Reviews

348 total

Anonymous gave Cardiovascular and thoracic services at Southampton General Hospital a rating of 5 stars

Dad was treated with respect and empathy during his stay

Dad was treated with respect and empathy during his stay

Visited in January 2014. Posted on 23 February 2014

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Southampton General Hospital replied on 28 March 2014

We are so pleased to read of your experience. Your comment means a lot to the trust and will be passed to the relevant clinical area.

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Anonymous gave Cardiovascular and thoracic services at Southampton General Hospital a rating of 3 stars

Information not passed to GP even after several phone calls

My mother age 87 had a cardiac follow up on 12 Sep13 and a fluid filled lump on her sternum had to be lanced to release the fluid. The registrar said she needed to start taking medication in case there was an infection and take it for 2 weeks . I asked if we could get this from the pharmacy and was told he would send the details straight to her GP and we could arrange to collect the perscription later that day. He told us to see the GP after a week to check the sternum again. I called her GP and there was no perscription. I called the GP the next day and again on the Monday and still there was no details. I tried to call the hospital and when I finally got through was put through to an answer machine where I left a message which was not replied to. I called the hospital again on the Tuesday and insisted on speaking to someone. I was put through to the registrar's secretary who said not to expect anything as the notes were not even typed up and that would take another 3-4 days. I asked what the medication was so I could tell the GP but was advised they could not tell me. I decided to make an appointment for my mother with the GP but when I called they were fully booked up and told me to ring the next day. Then when I did get through they were booked up again. So,8 days later still no antibiotics! She was supposed to start them right away! It took me several; phone calls and finally later on 20Sep13 , the GP sent a perscription to a local pharmacy. I was told they had just got a letter which advised my mother be seen 1 week after the hospital visit .More then a week had already passed and when I asked the surgery for an appointment, guess what it was too late that day as fully booked up so now I have to call again next Monday and the lump has started to form again! I thought modern technology made things easy and quick!

Visited in September 2013. Posted on 20 September 2013

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Southampton General Hospital replied on 24 September 2013

Please accept our apologies for the experience you describe. Please could you contact Patient Support Services on 023 80798550 with the details of your mother so that we can provide feedback to the relevant department and also seek advice if there is any other action required at this time.

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Anonymous gave Cardiovascular and thoracic services at Southampton General Hospital a rating of 4 stars

Examinations

Had an appointment in the cardiac dept. on the 11 June 2013 and was told by PSS that a letter was sent on the 18 June 2013 to my GP.
Not received.
Phoned the hospital and left my name and number. No response.

Visited in June 2013. Posted on 15 July 2013

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Southampton General Hospital replied on 23 August 2013

I am sorry to read that a letter you enquired after has not been received. If you would like to contact Patient Support Services again with your details on Tel 023 80796325 then they make contact with the relevant department to help progress this for you.

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Josh Panton gave Cardiovascular and thoracic services at Southampton General Hospital a rating of 5 stars

Mechanical Valve replacement surgery

I was admitted to Southampton Hospital whilst in a medically induced coma and intubated, to have an emergency mechanical valve replacement. When I arrived at Hospital I was very very ill. I spent 3 weeks in intensive car, 2 weeks in high care and the rest on the young adults cardiac ward. The doctors and nurses at Southampton saved my life and ill be eternally grateful. The service was heartfelt, thorough, encouraging & generally just great from start to finish. My family were even put up at Heartbeat house for 8 weeks so they could be with me. Ill never forget the kindness that was extended to them. Thank you for everything that you did.

If I had a minor grumble.
Sometimes your recovery seems to move quite slowly. The doctors & nurses are so busy that sometimes duties can be put off until the next day. But this isn't across the board. Also the weekends are a fairly quiet time. Not much active recovery happens in that period. But you cant blame a doctor for wanting a weekend.

Secondly, I was on the young adults cardiac ward. Although I was probably only person in there under 65. (I'm 29 years old) But the Hospital cant be blamed for that.

Despite these 2 minor points. The Hospital gave me 5* service. & ill be eternally grateful. Thankyou.

Visited in April 2013. Posted on 23 August 2013

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Southampton General Hospital replied on 11 September 2013

thank you for your feedback which will be passed on to the areas concerned, and we wish you well for your continued recovery.

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colin parsons gave Cardiovascular and thoracic services at Southampton General Hospital a rating of 5 stars

Praise for the Coronary Care Unit

I was admitted whilst having a heart attack. The speed of successful treatment and the quality of aftercare was truly exceptional.
Nursing staff were kind, courteous and went out of their way to ensure I was as comfortable and relaxed as possible.
It's never nice to be an inpatient, especially after the shock of a heart attack, but everyone involved with CCU deaserves the highest praise for their dedication & professionalism.

Visited in April 2013. Posted on 11 April 2013

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Southampton General Hospital replied on 12 April 2013

Thank you for taking the time to provide us with your feedback. Your positive comments will be passed on to the staff involved. We hope you are continuing to make a good recovery

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Janet Kronberg gave Cardiovascular and thoracic services at Southampton General Hospital a rating of 5 stars

Southampton General Coronary Care Unit

I cannot praise the staff highly enough - nor could I fault the treatment & care I received.
This praise has to extend to all the staff I was in contact with - including the consultants, doctors, nurses and auxiliariry staff (even the catering staff who brought our food & drink).
Although I have focused on the Coronary Care Unit, as I spent most of my time there, I also would like to thank the ambulance crew who picked me up at Weston Lane surgery around 7 pm on Wednesday 10th april 2013. They were reassuring & cheerful, helping me through a traumatic time. I can't remember the names of all the staff who looked after me in the Resuscitation Dept in A&E, but they were marvellous - even keeping me talking while inserting needles to take my mind off what was happening after I admitted I was squeamish about such things! I was moved to the CCU late in the evening, where cheerful & efficient care helped me at a point where I was bewilfdered & scared (never having been in hospital since I was a child - and I'm now 56 years old!) - their calm, reassuring attitude certainly helped me immensely, to say nothing of the actual healthcare they provided, which was excellent.
The excellent care and the wonderful attitude of the staff continued when the day shift came on duty. I've lost count of how many people (professional, ancillary & voluntary) I came into contact with - but they all helped turn a frightening period of my life into a bearable experience.
Late at night I was moved to E3, where I only spent the night & part of the next day, but still encountered a friendly & efficient atmosphere.
I also believe that all possible treatment was offered & carried out - including all the drugs & procedures necessary to result in my being home now and able & willing to write this report.

Visited in April 2013. Posted on 14 April 2013

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Southampton General Hospital replied on 23 August 2013

Thank you very much for taking the time to share your experience with us. Your comments will be passed to the lead staff for the clinical areas to share them with the team.

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ray hayes gave Cardiovascular and thoracic services at Southampton General Hospital a rating of 5 stars

Cardiac team

I had a stay after a heart attack on Sunday 17th Feb 2013 what can i say the service from every body i came in contact with was extrordinary.

I stayed on the trauma ward and cannot praise the nurses enough they were amazing and i felt so relaxed, to be honest i felt like one of the family.

Everything was explained to me in terms i could understand, treatment wasvery fast and very very profesional.

Thank you to all the nurses and doctors that treated me.
A special thankyou to my singing nurse who cheered me up so much!!!

Visited in February 2013. Posted on 20 February 2013

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Southampton General Hospital replied on 12 April 2013

Thank you for your positive comments we will pass these on to the staff involved. We are pleased the staff were able to cheer you up at this difficult time

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Anonymous recommended Cardiovascular and thoracic services at Southampton General Hospital

Reassurance received throughout a traumatic experience

What I liked

I would like to thank everyone who cared for me and the excellent clinical care in emergency situation. I was extremely impressed by the patience and compassion I observed at all times.

What could have been improved

Temp and air quality in some wards especially overnight

Any other comments

Many thanks

Visited in December 2012. Posted on 19 December 2012

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Southampton General Hospital replied on 12 April 2013

Thank you for leaving some great feedback. The team will be delighted to hear you received good care and treatment. If is always difficult to balance the environmental temperature to suit all needs and we're sorry this impacted on your stay.

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Anonymous gave Cardiovascular and thoracic services at Southampton General Hospital a rating of 5 stars

Dads' life saved

My dad had a heart attack and drove himself to hospital whilst in the middle of it!! (silly man).
He had an immediate Angiogram in the cath labs and was told all his arteries were blocked and he only had one choice- a quad bypass.

The next morning dad was taken for the major op whihc,if i recall -took 9 hours to complete.Within a week he is back to his normal self and with a new love for life.

I never did get the time to say thankyou to the amazing heart unit at SGH..
So here it is... Thankyou all so much for letting me see my dad for a few more years yet !!
It's the best thing i could ever have wished for.

Visited in May 2012. Posted on 02 April 2014

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Southampton General Hospital replied on 04 April 2014

Thank you so much for sharing your positive experience. May we wish you many happy times together.

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John Greenstreet gave Cardiovascular and thoracic services at Southampton General Hospital a rating of 5 stars

15 weeks in Cardiac in 2012

In March 2012 I underwent emergency surgery for a dissected aorta with a further 5 operations over 15 weeks for various complication following surgery. This was divided into an initial 8 weeks, with home rest for 8 weeks followed by a further 7 weeks. During this time I stayed in the Intensive Care Unit, High Dependency, and Cardiac Wards E3 and E4.

My medical and surgical care was of the highest standard, and special thanks are extended to the consultants and their teams, and all the staff on the above named wards. I owe my life and well-being to them, and am only sorry I have not used this medium to report back before.

General comments: Staff dedicated and caring - I got to know most of them well over the time. The hospital has a justifiable high position in the country for cardiac care.

Room for improvement:
Firstly, the ward food by Steamplicity is of very poor quality. I managed to lose 3 stones without much effort! I have complained already, so enough said.
Trolley noise reaches jet aircraft decibels, as reported elsewhere, especially the water trolley. Could the budget not stretch to new silent ones, please?
Staff and public restaurant serves good food at fair price, but could staff discount system not be extended to include patients on long term care and able to get down to basement floor?Again,matter has been raised before.
Some tidying up and general improvement needed for what is now a very tired area - perhaps new paint scheme with cheerful colours?
Special thanks to the ice cream twins, mainly because of their names but also for such special care and atention with good humour. Cheered me up regularly.

Overall, an experience I would have preferred not to have but as it was I am glad it happened in Southampton General.

Visited in March 2012. Posted on 19 January 2013

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Southampton General Hospital replied on 12 April 2013

Thank you for your positive comments. The team will be delighted to hear you received good care and treatment here. We are sorry that the food was not to your satisfaction and thank you for having raised this at the time. We are aware of the impact of noise on our patients and try to keep this to a minimum. With regards to the paint scheme, the hospital has a rolling programme for redecoration and improvement.

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Last updated on 18 June 2010.

Information supplied by University Hospital Southampton NHS Foundation Trust