Southampton General Hospital

Telephone: 023 8077 7222
Address: Tremona Road, Southampton, Hampshire, SO16 6YD
Website: http://www.uhs.nhs.uk

4 out of 5 stars

Based on 112 ratings for this hospital

Cardiology

4 Stars

4 out of 5 stars

NHS Choices users' overall rating
Based on 112 ratings for this hospital

Cleanliness

4 out of 5 stars

(118 ratings)

Staff co-operation

4 out of 5 stars

(117 ratings)

Dignity and respect

4 out of 5 stars

(118 ratings)

Involvement in decisions

4 out of 5 stars

(116 ratings)

Same-sex accommodation

4.5 out of 5 stars

(97 ratings)

Reviews

277 total

ray hayes gave Cardiovascular and thoracic services at Southampton General Hospital a rating of 5 stars

Cardiac team

I had a stay after a heart attack on Sunday 17th Feb 2013 what can i say the service from every body i came in contact with was extrordinary.

I stayed on the trauma ward and cannot praise the nurses enough they were amazing and i felt so relaxed, to be honest i felt like one of the family.

Everything was explained to me in terms i could understand, treatment wasvery fast and very very profesional.

Thank you to all the nurses and doctors that treated me.
A special thankyou to my singing nurse who cheered me up so much!!!

Visited in February 2013. Posted on 20 February 2013

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Southampton General Hospital replied on 12 April 2013

Thank you for your positive comments we will pass these on to the staff involved. We are pleased the staff were able to cheer you up at this difficult time

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Anonymous recommended Cardiovascular and thoracic services at Southampton General Hospital

Reassurance received throughout a traumatic experience

What I liked

I would like to thank everyone who cared for me and the excellent clinical care in emergency situation. I was extremely impressed by the patience and compassion I observed at all times.

What could have been improved

Temp and air quality in some wards especially overnight

Any other comments

Many thanks

Visited in December 2012. Posted on 19 December 2012

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Southampton General Hospital replied on 12 April 2013

Thank you for leaving some great feedback. The team will be delighted to hear you received good care and treatment. If is always difficult to balance the environmental temperature to suit all needs and we're sorry this impacted on your stay.

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Anonymous gave Cardiovascular and thoracic services at Southampton General Hospital a rating of 5 stars

Dads' life saved

My dad had a heart attack and drove himself to hospital whilst in the middle of it!! (silly man).
He had an immediate Angiogram in the cath labs and was told all his arteries were blocked and he only had one choice- a quad bypass.

The next morning dad was taken for the major op whihc,if i recall -took 9 hours to complete.Within a week he is back to his normal self and with a new love for life.

I never did get the time to say thankyou to the amazing heart unit at SGH..
So here it is... Thankyou all so much for letting me see my dad for a few more years yet !!
It's the best thing i could ever have wished for.

Visited in May 2012. Posted on 02 April 2014

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Southampton General Hospital replied on 04 April 2014

Thank you so much for sharing your positive experience. May we wish you many happy times together.

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John Greenstreet gave Cardiovascular and thoracic services at Southampton General Hospital a rating of 5 stars

15 weeks in Cardiac in 2012

In March 2012 I underwent emergency surgery for a dissected aorta with a further 5 operations over 15 weeks for various complication following surgery. This was divided into an initial 8 weeks, with home rest for 8 weeks followed by a further 7 weeks. During this time I stayed in the Intensive Care Unit, High Dependency, and Cardiac Wards E3 and E4.

My medical and surgical care was of the highest standard, and special thanks are extended to the consultants and their teams, and all the staff on the above named wards. I owe my life and well-being to them, and am only sorry I have not used this medium to report back before.

General comments: Staff dedicated and caring - I got to know most of them well over the time. The hospital has a justifiable high position in the country for cardiac care.

Room for improvement:
Firstly, the ward food by Steamplicity is of very poor quality. I managed to lose 3 stones without much effort! I have complained already, so enough said.
Trolley noise reaches jet aircraft decibels, as reported elsewhere, especially the water trolley. Could the budget not stretch to new silent ones, please?
Staff and public restaurant serves good food at fair price, but could staff discount system not be extended to include patients on long term care and able to get down to basement floor?Again,matter has been raised before.
Some tidying up and general improvement needed for what is now a very tired area - perhaps new paint scheme with cheerful colours?
Special thanks to the ice cream twins, mainly because of their names but also for such special care and atention with good humour. Cheered me up regularly.

Overall, an experience I would have preferred not to have but as it was I am glad it happened in Southampton General.

Visited in March 2012. Posted on 19 January 2013

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Southampton General Hospital replied on 12 April 2013

Thank you for your positive comments. The team will be delighted to hear you received good care and treatment here. We are sorry that the food was not to your satisfaction and thank you for having raised this at the time. We are aware of the impact of noise on our patients and try to keep this to a minimum. With regards to the paint scheme, the hospital has a rolling programme for redecoration and improvement.

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Neil Lamb gave Cardiovascular and thoracic services at Southampton General Hospital a rating of 5 stars

First Class Staff.

It's been a year to the day that I was in SGH, having CABg x3 after severe angina attacks.
I was transfered from St Richards Hospital Chichester, on the Wednesday, prepped Thursday and the procedure on the Friday.
I cannot fault the treatment and care I received and whilst I was in the ICU, nobody could have done more for a patient recovering from a heart operation. Nothing was too much trouble and my sincere thanks go to all of the staff that treated me. Well done!
Too many people are quick to knock the NHS but it saved my life for which I'm very grateful.

Visited in March 2012. Posted on 01 March 2013

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Southampton General Hospital replied on 12 April 2013

It is lovely to receive such praise - we will ensure this is forward on to the staff involved.

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Anonymous reviewed Cardiovascular and thoracic services at Southampton General Hospital

hospital brill, admin disgusting

What I liked

you cannot fault the surgeons and nurses who are brilliant

What could have been improved

the administration of the hospital is very very poor, i have had to chase for surgery date after scan only to be told they had nothing down for me, had to chase for follow up appointment after surgery as they had nothing down for me and now i have been told i have to have radiotherapy and should have had other appointments with regard to this but have heard nothing two months after surgery. Last June/July was the same with appointments being made without me being told, appointments cancelled without me being told.

Visited in February 2012. Posted on 18 April 2012

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Southampton General Hospital replied on 15 August 2012

We are very sorry to hear you are having problems with our appointment system. Please do contact our patient support services team on 023 8079 8498 who will be able to assist you.

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Anonymous recommended Cardiovascular and thoracic services at Southampton General Hospital

V good hospital could be excellent - attend to sleep,food & kindness

What I liked

Consultant team taking time to explain & discuss treatment plans & options.
Care, kindness & good humour of the doctors & nurses 95% of the time ( but see below)
The Hospital radio request show was great fun. I especially appreciated the good humoured visits from the DJs & the friendly banter on the show was real lift. They even delivered an LP signed by all the band to one of the long stay patients who rang up every night to request Worzel songs- brilliant!!!
Good accessible washing facilities- clean most of the time
Good flexible access for visitors
Good flexible arrangements for follow up outpatient clinics with the consultant & his team

What could have been improved

Lack of sleep because of interuptions throughout the night for various procedures, noise from machinery, staff & other patients, & some nursing staff refusing to turn ward lights off ( health & safety quoted!!!)- in the 2 months I was on the ward it was difficult to snatch a continuous period of sleep of 3 hours or more.

Systematic and repeated lack of respect for afternoon protected quiet time 2pm till 3pm for sleep by doctors, nurses, patients, physios, patients, maintenance staff. One afternoon a builder came in to drill & hammer holes in the wall during quiet time ( after we complained Sister did stop this eventually- but should it have happened in the first place???)

Lateness of lunch time meal - it repeatedly arrived at 2.15 to 2.30 pm ( when we were supposed to be asleep on quiet time). Following many complaints to nursing staff - I eventually made a formal complaint to PALs & the catering manager & matron resolved this- but again should it have happened in the first place??

Lack of vitamin C in the food- vegetables over cooked. Fruit only source of vitamin C but on many occassions no fruit available. Long term patients had to resort to tactics of storing up fruit when available. I named and shamed the catering department live on hospital radio numerous times requesting "Yes we have no bananas "

In spite of signs up everywhere at the entrance there were always large numbers of patients, staff & visitors smoking in the entrance and the hospital grounds. Far more could be done by the hospital authorities to enforce the no smoking rule.It gives the impression that smoking is accepted by the hospital & it makes it v difficult for patients who would like a breath of fresh air to get this without having to breathe in other people's smoke!!! Couldn't you instruct the security staff to be more robust???

Any other comments

A v small minority of the nurses rushed around far too quickly doing routine tasks & were always too busy to listen or talk sympathetically with the patients. Most however worked v hard & were also v kind, good humoured & friendly.I think more could be done to make sure that good nursing which I experienced 95% of the time occurs 100% of the time.


Waking patients up at 5.45 am to be weighed was not appreciated

Extremely noisy metal trolleys rattling around the wards emitting noise louder than a jet engine!! I would estimate louder than 90 dB(A)- investing in quieter versions or oiling the wheel would cut noise considerably.

Visited in January 2012. Posted on 03 March 2012

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Southampton General Hospital replied on 15 August 2012

Thank you for taking the time to provide us with your detailed feedback about your experience. We are very sorry to hear you found room for improvement in a number of areas. We would like to reassure you that we take this feedback very seriously, and will ensure it is shared with the relevant teams and departments in order that improvements can be made. If you would like to discuss your experiences with a member of our patient support services, please do contact them on 023 8079 8498.

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anthony lewis recommended Cardiovascular and thoracic services at Southampton General Hospital

Magnificent care.

What I liked

As a retired hospital doctor I received excellent care in the Coronary Care Unit. I was most impressed by all the doctors and nurses.

What could have been improved

Waiting time in A+E.

Visited in December 2011. Posted on 05 December 2011

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Southampton General Hospital replied on 21 February 2012

Thank you for your feedback. Our staff were very pleased to hear you had a good experience overall and your comments about A&E waiting times are noted and passed on.

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Bob.Watts recommended Cardiovascular and thoracic services at Southampton General Hospital

Good ,Good,Good!well done NHS.

What I liked

CABG
I was fast tracked,and at this time 25 days post op Im in good health,recovering
well,I can only add that apart from a feeling of unreality of the whole thing and the speed of events from my surgery to this moment ..fantastic (did it really happen!) the cardiac unit must be bursting with awards.How does one thank the team.

What could have been improved

salisbury hospital cooks the food on site,I think and as a result the food is good,southampton
hospital appears to reheat food delivered and this is a bit bland.(a small complaint)

Visited in October 2011. Posted on 07 November 2011

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Southampton General Hospital replied on 07 November 2011

Thanks Bob – the cardiac team are very pleased to get your feedback and wish you a continued speedy recovery.

The Trust is currently working with the Steamplicity team (our catering contractors) to try and improve the food delivery system.

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Anonymous recommended Cardiovascular and thoracic services at Southampton General Hospital

A positive experience with an unfortunate ending.

What I liked

My husband was a parient on the coronary unit at Southampton general Hospital. He required major surgery and the surgeons and staff were prepared to give an 89 years young man the chance to live, which was all he wanted. Unfortunately due to unexpected difficulties he did not survive but I will be forever grateful that everyone involved in his care did eveything possible to try to make the outcome successful. Not only did they look after him they also took every care of both myself and our family and, I consider, went above and beyond what could be expected of them. I would thoroughly recommend the hospital to anyone. Their budgets, as all NHS hospitals are tight but that was never a consideration in my husbands' treatment. Everything that could possibly be required was available to him. Thank you all.

Visited in October 2011. Posted on 04 July 2012

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Southampton General Hospital replied on 15 August 2012

Thank you so much for taking the time to provide this positive feedback about our cardiac services. Our sympathies are with you and your family at this sad time. We will ensure the staff on the unit receive your positive comments about the standards of their care and treatment.

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Last updated on 18 June 2010.

Information supplied by University Hospital Southampton NHS Foundation Trust