Southampton General Hospital

023 8077 7222 Tremona Road , Southampton, Hampshire, SO16 6YD
http://www.uhs.nhs.uk

4 out of 5 stars

Based on 151 ratings for this hospital

Cardiology

4 Stars

4 out of 5 stars

NHS Choices users' overall rating
Based on 151 ratings for this hospital

Cleanliness

4 out of 5 stars

(150 ratings)

Staff co-operation

4 out of 5 stars

(150 ratings)

Dignity and respect

4 out of 5 stars

(150 ratings)

Involvement in decisions

4 out of 5 stars

(145 ratings)

Same-sex accommodation

4 out of 5 stars

(126 ratings)

Reviews

348 total

Anonymous gave Cardiovascular and thoracic services at Southampton General Hospital a rating of 2 stars

I had an appt at the Princess Anne with the obstetrician and heart consultant...

I had an appt at the Princess Anne with the obstetrician and heart consultant at 3:15 but was called a day before the appt to come in to Southampton general for an echocardiogram. I was already quite anxious about coming to the hospital as it's an hours drive and I had 2 small children with me, Which I told the secretary but they were adamant I should have this appt also so I agreed to go in for 1:30. I went to the department they told me to and the receptionist had no record of the appt and sent me to another department. They also had no record of the appt and told me the appt was at the Princess Anne. I then had to quickly dash over as it was already my appt time by this point and once again there was no record of the appt. So basically, I drove an hour with 2 small children and heavily pregnant to be dragged around the hospital for an appt that hadn't even been booked. In the end I didn't attend my 3:15 appt because we had waited so long we were all very fed up. I've had no call of apology and not even an attempt to rebook the appt, which would of automatically been cancelled because I refuse to go to that hospital again.

Visited in February 2015. Posted on 19 February 2015

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Southampton General Hospital replied on 26 February 2015

I am very sorry to read of your unnecessary journey to Southampton General and Princess Anne Hospitals. If you would like to contact Patient Support Services on 023 81206325 we will gladly investigate for you regarding the appointment and establish if you do still require an appointment. If you do not wish to do this then it would be advisable to discuss the necessity of the appointment with your midwife at the earliest opportunity.

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Gordon gave Cardiovascular and thoracic services at Southampton General Hospital a rating of 5 stars

Cardiac care

Our elderly father (87) was admitted for heart surgery late January and the care that he received from intensive care, high dependency to the cardiac ward was excellent. The doctors and nursing staff gave him and us his family excellent customer service and we always felt that nothing was too much trouble. Today he has been transferred to QA Portsmouth to continue his rehabilitation, so thank you southampton cardiac for taking such good care of him.

Visited in January 2015. Posted on 09 February 2015

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Southampton General Hospital replied on 13 February 2015

Thank you for taking the time to let us know about you and your father's experience. It is always a pleasure for the staff to know when they have achieved something good and your comments will be passed to the matron for the clinical area to share. may I take this opportunity to wish your father well with his ongoing recovery and rehabilitation.

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John Bartlett gave Cardiovascular and thoracic services at Southampton General Hospital a rating of 5 stars

Visit for Diagnostic Angiogram 16/12/2014

Since I have been lucky with health in my seventy eight years I view visiting hospital for even quite small procedures with trepidation and so I did with this visit .Early in the proceedings I was taken by a Nurse to give blood,when i was seated she asked me if a young medical student could fit a Catheter.I agreed and hoped I would not put him off.The nurse instructed him every step of the way in a good humoured manner to build his confidence whilst reassuring me.This set the tone for the rest of my visit.Every one treated me with kindness,confidence,competence and efficiency.I felt I was with old friends.While in the laboratory the doctor was present and did some tweaking to the tube placement.I have nothing but praise for the whole team who in my opinion gave 100%.I now hope to meet them at the next stage of my treatment.Thank you all again and forgive me if I have not included your names but my memory is less than perfect.
John Bartlett

Visited in December 2014. Posted on 19 December 2014

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Southampton General Hospital replied on 30 December 2014

Thank you for finding the time to share your positive experience. Thank you also for allowing the student the priviledge of learning from you and adding a valuable experience to his training. Your kind comments have been passed to the matron responsible for the area to share with the team. Wishing you all the very best for your ongoing treatment and visits.

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Anonymous gave Cardiovascular and thoracic services at Southampton General Hospital a rating of 5 stars

emergency admission for heart attack

My father suffered a heart attack on June 5th and from the excellent prompt care of the ambulance team, the expertise the of the cardiac care unit right up to the time he was declared fit to return home my mother and I can not fault the attention he received. The student nurses in particular were kind and responsible. It was hard leaving him there but we were reassured every step of the way.
There are no words to describe how much admiration and gratitude we have for stressed staff in a very busy hospital. Thank you for saving his life.

Visited in June 2014. Posted on 10 June 2014

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Southampton General Hospital replied on 13 June 2014

Thank you for taking the time to let us know about your families experience. Your comments will be passed to the clinical team who will be pleased to hear that they were able to make a difference for you and your father at this difficult time.

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Brian Middleton gave Cardiovascular and thoracic services at Southampton General Hospital a rating of 5 stars

PCI & treatment following a heart attack

May I take this opportunity to thank the cardiology team and especially the consultants for their most professional intervention and nursing care following my recent heart attack.

The entire process from admission through to PCI and aftercare is a tribute to the established high level of cardiology at Southampton General. The nurses conducted their duties deftly and always with humour. I felt that I was being welcomed into an extended family.The lead nurse in my discharge ward, also carried out her duties with humour and professionalism.

But finally, the skill of my Consultant in performing the PCI and his thoughtfulness in providing me a copy of the 'before and after' angioplasty image leaves me deeply indebted to the NHS and especially to your fine and efficiently managed hospital.

Brian Middleton

Visited in June 2014. Posted on 06 July 2014

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Southampton General Hospital replied on 11 July 2014

Thank you for taking the time to share your experience with is. Your feedback will be passed onto the teams who looked after you. It is always good to hear when a particular approach has been appreciated and I am sure the consultant who shared the angioplasty images will consider your feedback for his future practice.

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Daryl saban gave Cardiovascular and thoracic services at Southampton General Hospital a rating of 5 stars

I can't thank the staff enough

I arrived at Southampton hospital on the 14th of May , to have a mitral valve operation the next day. As you would expect I was very nervous and my family were worried sick. The doctors and nurses were fantastic nothing was too much trouble and every question how ever silly was answered fully.
On the day of my op the consultant and his team looked after me on the operating table and although I have no idea how much hard work they did I'm very grateful.
Nurses worked above and beyond for me.

I was then moved to ward E 2 whereby I came across another Nurse, again nothing was too much trouble for her and she really did look after me and my family.

Finally I wanted to note the cleaner, he did a great job keeping everything clean, under very difficult circumstances, with out him whatever the doctors and nurses did we wouldn't get out alive.

There were lots of other people but these were the ones that really stood out and they couldn't have done what they did for me without the rest of the team .

So thank you all, the only way I can repay you is to look after myself and not come back.

Thanks I will never forget any of you.

Visited in May 2014. Posted on 25 May 2014

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Southampton General Hospital replied on 30 May 2014

Thank you for taking the time to inform us about your experiences at UHS.

Thank you for idetifying individual roles who cared for you during your admission As you rightly say it requires a team to provide the high standards that we aim to deliver. Your comments will be passed on to all members of the team.

Wishing you well with you ongoing recovery.

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Anonymous gave Cardiovascular and thoracic services at Southampton General Hospital a rating of 5 stars

Great hospital and amazing staff

My father was taken in as an emergency earlier this year, from A&E to ICU the staff were great. Sensitive to his worries and despite the slim percentage of him coming through the operation their calmness kept him relaxed.
After 10 hours of surgery they saved his life, no words can truly show how grateful we are for that, we cannot thank you enough.
A fantastic hospital and fast acting staff, their care for us as a family was great too.
Thank you all

Visited in April 2014. Posted on 15 July 2014

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Southampton General Hospital replied on 25 July 2014

Thank you very much for the feedback about the care your father received when he attended the hospital earlier this year. It was good to know that the family felt well cared for too. We were pleased to read that the surgery saved his life and we hope that he is continuing to do well.
We will share your kind comments with the staff in the departments you mention.

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Anonymous gave Cardiovascular and thoracic services at Southampton General Hospital a rating of 5 stars

Dad was treated with respect and empathy during his stay

Dad was treated with respect and empathy during his stay

Visited in January 2014. Posted on 23 February 2014

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Southampton General Hospital replied on 28 March 2014

We are so pleased to read of your experience. Your comment means a lot to the trust and will be passed to the relevant clinical area.

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Anonymous gave Cardiovascular and thoracic services at Southampton General Hospital a rating of 3 stars

Information not passed to GP even after several phone calls

My mother age 87 had a cardiac follow up on 12 Sep13 and a fluid filled lump on her sternum had to be lanced to release the fluid. The registrar said she needed to start taking medication in case there was an infection and take it for 2 weeks . I asked if we could get this from the pharmacy and was told he would send the details straight to her GP and we could arrange to collect the perscription later that day. He told us to see the GP after a week to check the sternum again. I called her GP and there was no perscription. I called the GP the next day and again on the Monday and still there was no details. I tried to call the hospital and when I finally got through was put through to an answer machine where I left a message which was not replied to. I called the hospital again on the Tuesday and insisted on speaking to someone. I was put through to the registrar's secretary who said not to expect anything as the notes were not even typed up and that would take another 3-4 days. I asked what the medication was so I could tell the GP but was advised they could not tell me. I decided to make an appointment for my mother with the GP but when I called they were fully booked up and told me to ring the next day. Then when I did get through they were booked up again. So,8 days later still no antibiotics! She was supposed to start them right away! It took me several; phone calls and finally later on 20Sep13 , the GP sent a perscription to a local pharmacy. I was told they had just got a letter which advised my mother be seen 1 week after the hospital visit .More then a week had already passed and when I asked the surgery for an appointment, guess what it was too late that day as fully booked up so now I have to call again next Monday and the lump has started to form again! I thought modern technology made things easy and quick!

Visited in September 2013. Posted on 20 September 2013

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Southampton General Hospital replied on 24 September 2013

Please accept our apologies for the experience you describe. Please could you contact Patient Support Services on 023 80798550 with the details of your mother so that we can provide feedback to the relevant department and also seek advice if there is any other action required at this time.

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Anonymous gave Cardiovascular and thoracic services at Southampton General Hospital a rating of 4 stars

Examinations

Had an appointment in the cardiac dept. on the 11 June 2013 and was told by PSS that a letter was sent on the 18 June 2013 to my GP.
Not received.
Phoned the hospital and left my name and number. No response.

Visited in June 2013. Posted on 15 July 2013

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Southampton General Hospital replied on 23 August 2013

I am sorry to read that a letter you enquired after has not been received. If you would like to contact Patient Support Services again with your details on Tel 023 80796325 then they make contact with the relevant department to help progress this for you.

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Last updated on 18 June 2010.

Information supplied by University Hospital Southampton NHS Foundation Trust