Southampton General Hospital

023 8077 7222 Tremona Road , Southampton, Hampshire, SO16 6YD
http://www.uhs.nhs.uk

4 out of 5 stars

Based on 156 ratings for this hospital

Cardiology

4 Stars

4 out of 5 stars

NHS Choices users' overall rating
Based on 156 ratings for this hospital

Cleanliness

4 out of 5 stars

(156 ratings)

Staff co-operation

4 out of 5 stars

(156 ratings)

Dignity and respect

4 out of 5 stars

(157 ratings)

Involvement in decisions

4 out of 5 stars

(151 ratings)

Same-sex accommodation

4 out of 5 stars

(129 ratings)

Reviews

441 total

Brian Middleton gave Cardiovascular and thoracic services at Southampton General Hospital a rating of 5 stars

PCI & treatment following a heart attack

May I take this opportunity to thank the cardiology team and especially the consultants for their most professional intervention and nursing care following my recent heart attack.

The entire process from admission through to PCI and aftercare is a tribute to the established high level of cardiology at Southampton General. The nurses conducted their duties deftly and always with humour. I felt that I was being welcomed into an extended family.The lead nurse in my discharge ward, also carried out her duties with humour and professionalism.

But finally, the skill of my Consultant in performing the PCI and his thoughtfulness in providing me a copy of the 'before and after' angioplasty image leaves me deeply indebted to the NHS and especially to your fine and efficiently managed hospital.

Brian Middleton

Visited in June 2014. Posted on 06 July 2014

Report as unsuitable

Southampton General Hospital replied on 11 July 2014

Thank you for taking the time to share your experience with is. Your feedback will be passed onto the teams who looked after you. It is always good to hear when a particular approach has been appreciated and I am sure the consultant who shared the angioplasty images will consider your feedback for his future practice.

Report as unsuitable

Daryl saban gave Cardiovascular and thoracic services at Southampton General Hospital a rating of 5 stars

I can't thank the staff enough

I arrived at Southampton hospital on the 14th of May , to have a mitral valve operation the next day. As you would expect I was very nervous and my family were worried sick. The doctors and nurses were fantastic nothing was too much trouble and every question how ever silly was answered fully.
On the day of my op the consultant and his team looked after me on the operating table and although I have no idea how much hard work they did I'm very grateful.
Nurses worked above and beyond for me.

I was then moved to ward E 2 whereby I came across another Nurse, again nothing was too much trouble for her and she really did look after me and my family.

Finally I wanted to note the cleaner, he did a great job keeping everything clean, under very difficult circumstances, with out him whatever the doctors and nurses did we wouldn't get out alive.

There were lots of other people but these were the ones that really stood out and they couldn't have done what they did for me without the rest of the team .

So thank you all, the only way I can repay you is to look after myself and not come back.

Thanks I will never forget any of you.

Visited in May 2014. Posted on 25 May 2014

Report as unsuitable

Southampton General Hospital replied on 30 May 2014

Thank you for taking the time to inform us about your experiences at UHS.

Thank you for idetifying individual roles who cared for you during your admission As you rightly say it requires a team to provide the high standards that we aim to deliver. Your comments will be passed on to all members of the team.

Wishing you well with you ongoing recovery.

Report as unsuitable

Anonymous gave Cardiovascular and thoracic services at Southampton General Hospital a rating of 5 stars

Great hospital and amazing staff

My father was taken in as an emergency earlier this year, from A&E to ICU the staff were great. Sensitive to his worries and despite the slim percentage of him coming through the operation their calmness kept him relaxed.
After 10 hours of surgery they saved his life, no words can truly show how grateful we are for that, we cannot thank you enough.
A fantastic hospital and fast acting staff, their care for us as a family was great too.
Thank you all

Visited in April 2014. Posted on 15 July 2014

Report as unsuitable

Southampton General Hospital replied on 25 July 2014

Thank you very much for the feedback about the care your father received when he attended the hospital earlier this year. It was good to know that the family felt well cared for too. We were pleased to read that the surgery saved his life and we hope that he is continuing to do well.
We will share your kind comments with the staff in the departments you mention.

Report as unsuitable

Anonymous gave Cardiovascular and thoracic services at Southampton General Hospital a rating of 5 stars

Dad was treated with respect and empathy during his stay

Dad was treated with respect and empathy during his stay

Visited in January 2014. Posted on 23 February 2014

Report as unsuitable

Southampton General Hospital replied on 28 March 2014

We are so pleased to read of your experience. Your comment means a lot to the trust and will be passed to the relevant clinical area.

Report as unsuitable

Anonymous gave Cardiovascular and thoracic services at Southampton General Hospital a rating of 3 stars

Information not passed to GP even after several phone calls

My mother age 87 had a cardiac follow up on 12 Sep13 and a fluid filled lump on her sternum had to be lanced to release the fluid. The registrar said she needed to start taking medication in case there was an infection and take it for 2 weeks . I asked if we could get this from the pharmacy and was told he would send the details straight to her GP and we could arrange to collect the perscription later that day. He told us to see the GP after a week to check the sternum again. I called her GP and there was no perscription. I called the GP the next day and again on the Monday and still there was no details. I tried to call the hospital and when I finally got through was put through to an answer machine where I left a message which was not replied to. I called the hospital again on the Tuesday and insisted on speaking to someone. I was put through to the registrar's secretary who said not to expect anything as the notes were not even typed up and that would take another 3-4 days. I asked what the medication was so I could tell the GP but was advised they could not tell me. I decided to make an appointment for my mother with the GP but when I called they were fully booked up and told me to ring the next day. Then when I did get through they were booked up again. So,8 days later still no antibiotics! She was supposed to start them right away! It took me several; phone calls and finally later on 20Sep13 , the GP sent a perscription to a local pharmacy. I was told they had just got a letter which advised my mother be seen 1 week after the hospital visit .More then a week had already passed and when I asked the surgery for an appointment, guess what it was too late that day as fully booked up so now I have to call again next Monday and the lump has started to form again! I thought modern technology made things easy and quick!

Visited in September 2013. Posted on 20 September 2013

Report as unsuitable

Southampton General Hospital replied on 24 September 2013

Please accept our apologies for the experience you describe. Please could you contact Patient Support Services on 023 80798550 with the details of your mother so that we can provide feedback to the relevant department and also seek advice if there is any other action required at this time.

Report as unsuitable

Anonymous gave Cardiovascular and thoracic services at Southampton General Hospital a rating of 4 stars

Examinations

Had an appointment in the cardiac dept. on the 11 June 2013 and was told by PSS that a letter was sent on the 18 June 2013 to my GP.
Not received.
Phoned the hospital and left my name and number. No response.

Visited in June 2013. Posted on 15 July 2013

Report as unsuitable

Southampton General Hospital replied on 23 August 2013

I am sorry to read that a letter you enquired after has not been received. If you would like to contact Patient Support Services again with your details on Tel 023 80796325 then they make contact with the relevant department to help progress this for you.

Report as unsuitable

Josh Panton gave Cardiovascular and thoracic services at Southampton General Hospital a rating of 5 stars

Mechanical Valve replacement surgery

I was admitted to Southampton Hospital whilst in a medically induced coma and intubated, to have an emergency mechanical valve replacement. When I arrived at Hospital I was very very ill. I spent 3 weeks in intensive car, 2 weeks in high care and the rest on the young adults cardiac ward. The doctors and nurses at Southampton saved my life and ill be eternally grateful. The service was heartfelt, thorough, encouraging & generally just great from start to finish. My family were even put up at Heartbeat house for 8 weeks so they could be with me. Ill never forget the kindness that was extended to them. Thank you for everything that you did.

If I had a minor grumble.
Sometimes your recovery seems to move quite slowly. The doctors & nurses are so busy that sometimes duties can be put off until the next day. But this isn't across the board. Also the weekends are a fairly quiet time. Not much active recovery happens in that period. But you cant blame a doctor for wanting a weekend.

Secondly, I was on the young adults cardiac ward. Although I was probably only person in there under 65. (I'm 29 years old) But the Hospital cant be blamed for that.

Despite these 2 minor points. The Hospital gave me 5* service. & ill be eternally grateful. Thankyou.

Visited in April 2013. Posted on 23 August 2013

Report as unsuitable

Southampton General Hospital replied on 11 September 2013

thank you for your feedback which will be passed on to the areas concerned, and we wish you well for your continued recovery.

Report as unsuitable

colin parsons gave Cardiovascular and thoracic services at Southampton General Hospital a rating of 5 stars

Praise for the Coronary Care Unit

I was admitted whilst having a heart attack. The speed of successful treatment and the quality of aftercare was truly exceptional.
Nursing staff were kind, courteous and went out of their way to ensure I was as comfortable and relaxed as possible.
It's never nice to be an inpatient, especially after the shock of a heart attack, but everyone involved with CCU deaserves the highest praise for their dedication & professionalism.

Visited in April 2013. Posted on 11 April 2013

Report as unsuitable

Southampton General Hospital replied on 12 April 2013

Thank you for taking the time to provide us with your feedback. Your positive comments will be passed on to the staff involved. We hope you are continuing to make a good recovery

Report as unsuitable

Janet Kronberg gave Cardiovascular and thoracic services at Southampton General Hospital a rating of 5 stars

Southampton General Coronary Care Unit

I cannot praise the staff highly enough - nor could I fault the treatment & care I received.
This praise has to extend to all the staff I was in contact with - including the consultants, doctors, nurses and auxiliariry staff (even the catering staff who brought our food & drink).
Although I have focused on the Coronary Care Unit, as I spent most of my time there, I also would like to thank the ambulance crew who picked me up at Weston Lane surgery around 7 pm on Wednesday 10th april 2013. They were reassuring & cheerful, helping me through a traumatic time. I can't remember the names of all the staff who looked after me in the Resuscitation Dept in A&E, but they were marvellous - even keeping me talking while inserting needles to take my mind off what was happening after I admitted I was squeamish about such things! I was moved to the CCU late in the evening, where cheerful & efficient care helped me at a point where I was bewilfdered & scared (never having been in hospital since I was a child - and I'm now 56 years old!) - their calm, reassuring attitude certainly helped me immensely, to say nothing of the actual healthcare they provided, which was excellent.
The excellent care and the wonderful attitude of the staff continued when the day shift came on duty. I've lost count of how many people (professional, ancillary & voluntary) I came into contact with - but they all helped turn a frightening period of my life into a bearable experience.
Late at night I was moved to E3, where I only spent the night & part of the next day, but still encountered a friendly & efficient atmosphere.
I also believe that all possible treatment was offered & carried out - including all the drugs & procedures necessary to result in my being home now and able & willing to write this report.

Visited in April 2013. Posted on 14 April 2013

Report as unsuitable

Southampton General Hospital replied on 23 August 2013

Thank you very much for taking the time to share your experience with us. Your comments will be passed to the lead staff for the clinical areas to share them with the team.

Report as unsuitable

ray hayes gave Cardiovascular and thoracic services at Southampton General Hospital a rating of 5 stars

Cardiac team

I had a stay after a heart attack on Sunday 17th Feb 2013 what can i say the service from every body i came in contact with was extrordinary.

I stayed on the trauma ward and cannot praise the nurses enough they were amazing and i felt so relaxed, to be honest i felt like one of the family.

Everything was explained to me in terms i could understand, treatment wasvery fast and very very profesional.

Thank you to all the nurses and doctors that treated me.
A special thankyou to my singing nurse who cheered me up so much!!!

Visited in February 2013. Posted on 20 February 2013

Report as unsuitable

Southampton General Hospital replied on 12 April 2013

Thank you for your positive comments we will pass these on to the staff involved. We are pleased the staff were able to cheer you up at this difficult time

Report as unsuitable

Last updated on 18 June 2010.

Information supplied by University Hospital Southampton NHS Foundation Trust