Royal Hallamshire Hospital

0114 271 1900 Glossop Road , Sheffield, South Yorkshire, S10 2JF
http://www.sth.nhs.uk

4 out of 5 stars

Based on 203 ratings for this hospital

Surgery - Breast

4 Stars

4 out of 5 stars

NHS Choices users' overall rating
Based on 203 ratings for this hospital

Cleanliness

4.5 out of 5 stars

(204 ratings)

Staff co-operation

4 out of 5 stars

(206 ratings)

Dignity and respect

4 out of 5 stars

(209 ratings)

Involvement in decisions

4 out of 5 stars

(205 ratings)

Same-sex accommodation

4.5 out of 5 stars

(163 ratings)

Reviews

437 total

Elizabeth Jane gave Surgery - Breast at Royal Hallamshire Hospital a rating of 5 stars

Breast cancer treatment following routine mammogram

Following a routine mammogram I was recalled for further tests at the breast clinic at the Royal Hallamshire Hospital. Five days later I received the results of the tests. The lumpectomy and a sentinel lobe biopsy were carried out as an outpatient at the Theatre Admissions Unit followed by 15 week of radiotherapy at the Weston Park Hospital. It was only two weeks from diagnosis to surgery and so treatment could not have been started more promptly,
‘Thankyou’ is a simple word but it comes with heartfelt gratitude and appreciation for the skill and professionalism of the staff. I would like to thank the staff for their skill and kindness before, during and after treatment.
All demonstrated a total commitment to caring. No amount of money could have paid for a better standard of care. At every step of the way I could not have asked for more and I am grateful for the courtesy, patience and kindness of the staff. Having an assigned breast nurse was particularly welcomed and they proved to be a source of sound practical advice and support.
Letters were received on time clearly indicating appointment times and instructions were clear. I found the DVD that was providing giving information about the radiography department at the Weston Park Hospital particularly helpful in alleviating fears of the unknown. I was provided with a great deal of written material which proved to be very informative and useful. It may be worth adding to your letter when inviting people for breast surgery as an outpatient that it is advisable to wear a shirt/blouse that buttons down the front as lifting the to get dressed can be painful after surgery!
For the vast majority of appointments I did not have to wait very long and, in some instances, I was seen earlier than the appointed time. The only exception to this was when I needed to see the consultant regarding the diagnosis, pre-surgery and post-surgery consultations. I felt so desperately sorry for them! The minimum waiting time that I had to see the consultant was an hour and the longest wait was nearly two hours. It seemed that the consultant had 10 minute appointment slots. When one is dealing with people who have been diagnosed with cancer it is somewhat unrealistic to think that this sort of news and the resulting questions can be completed within a 10 minute time frame. It is a credit to the consultant that, despite obviously having a tremendous work load, I never felt rushed. They made time to explain everything clearly and I was extremely grateful for their understanding and care at such a difficult time. The only other area that I had to wait for 55 minutes was the pharmacy department. I am really not sure why it was necessary for it to be dispensed at the hospital pharmacy and could not have been dispensed at my local pharmacy.
In conclusion, I want to thank every member of staff. I would definitely recommend this hospital.

Visited in January 2016. Posted on 30 January 2016

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Patient Experience Co-ordinator, Sheffield Teaching Hospitals NHS Foundation Trust replied on 02 February 2016

Thank you for your positive feedback and kind words about the staff that you have met whilst under our care. Your constructive suggestions together with your feedback will be passed on to the staff who are always pleased to recive such compliments and feedback where we can make further improvements.
Kind regards.

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Jane bradley gave Surgery - Breast at Royal Hallamshire Hospital a rating of 5 stars

Breast clinic

Very efficient and lovely staff and service

Visited in November 2015. Posted on 15 November 2015

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Patient Experience Co-ordinator, Sheffield Teaching Hospitals NHS Foundation Trust replied on 01 December 2015

Thank you for your kind words. Your compliments will be passed on to the staff who have been involved in your care.
Kind regards

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Julie Smith gave Surgery - Breast at Royal Hallamshire Hospital a rating of 5 stars

Great level of care

I am not used to being in hositals so did not know what to expect for my first operation but I certainly didn't anticipate the process being quite so pleasant! From diagnosis procedures through to being discharged after the op, every staff member that my partner and I encounted were faultless. Even the toast was delicious! There was no time to worry about a thing, everything ran like clockwork and I am very grateful for the care I received especially from my surgeon, my nurse who greeted me and my carer who took me to theatre.

Visited in November 2015. Posted on 26 November 2015

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Patient Experience Co-ordinator, Sheffield Teaching Hospitals NHS Foundation Trust replied on 01 December 2015

Thank you Julie for your feedback. Such kind words are always appreciated by our staff and I will ensure that your comments are fed back.
Kind regards.

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Anne Scott gave Surgery - Breast at Royal Hallamshire Hospital a rating of 5 stars

WARD F2

i have just returned home after 10 days in this ward following major surgery. I cannot praise all of the staff on this ward enough. Their professionalism, dedication and kindness was second to none (to say nothing of the large daily dose of humour!). The cleanliness was excellent and nothing was too much trouble. It was without a doubt my best ever stay in any hospital. Everyone there deserves a pat on the back from the powers that be. Well done. only one complaint and nothing to do the ward - the cooked food was pretty grim.

Visited in October 2015. Posted on 16 October 2015

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Patient Experience Co-ordinator, Sheffield Teaching Hospitals NHS Foundation Trust replied on 19 October 2015

So pleased to hear your positive comments about the care provided on F2. These compliments will be passed on to the staff.
I am sorry however to learn that the food was not acceptable. Would you be able to provide further information so we can look into this? If you would contact our Patient Services Team they will be able to take details from you so that we can formally respond? The team can be contacted on telephone number 0114 271 2400 or by emailing pst@sth.nhs.uk
Kind regards and best wishes in your continued recovery.

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Anonymous reviewed Surgery - Breast at Royal Hallamshire Hospital

In patient breast surgery

Quite outstanding! It would be difficult to criticise any aspect of my care which was quite exemplary. The clinical care provided by the breast surgeon was amazing in terms of the their kindness, comprehensive explanation of treatment options, surgical care and general dedication as a doctor.
The out patient staff were also very kind and caring at an inevitably stressful time, as were the theatre team and F2 ward staff. Well done!

Visited in August 2015. Posted on 23 August 2015

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Patient Experience Co-ordinator, Sheffield Teaching Hospitals NHS Foundation Trust replied on 24 August 2015

Thank you for taking the time to post such positive feedback. I was pleased to hear about your experience which will be fed back to the staff involved who value such compliments.
Kind regards

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Blackcurrant gave Surgery - Breast at Royal Hallamshire Hospital a rating of 4 stars

Catering at hospitals

I recently had treatment in the theatre admissions unit at the Royal Hallamshire Hospital, the staff were really nice, they explained everything to me that would happen, and really put me at ease. When it came to the recovery phase, they said that I'd have to eat before I left. I explained that I had coeliac, which they didn't know, and as I'm very sensitive i have to be extremely careful, they said they had some gluten free bread but no where to toast it, so it would have to be bread and butter or your family could bring something in.
I was taken to a ward to recover, as they weren't sure if I would be going home, they asked if I wanted a sandwich I explained again that I had coeliac, which again they didn't know, they said the kitchen was still open so they would send down for one. I was still there when the night time drinks came round and they offered me a choice between a sandwich and a buiscit, I asked if they were gluten free they said no, I explained to them that I couldn't eat them, they answered by saying oh, you can't have anything then, just a drink.
I understand that staff are busy, I used to be a support worker in a surgical hospital so have a very good idea of how things are, but I just wondered if the staff actually read the notes they are given, as it says clearly that I have coeliac and would require a different diet. The staff on the ward had been told that I would be staying overnight, so surly provisions should have been made. A nurse kindly point out they did cereal and toast for breakfast, but I couldn't eat any of them. So what exactly were I suppose to eat if I had stayed? Also why was my family expected to take me food in? They don't say that to diabetics or people that have a fairly normal diet.
Luckily for me I was discharged at 9pm.

Visited in July 2015. Posted on 15 July 2015

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Patient Experience Co-ordinator, Sheffield Teaching Hospitals NHS Foundation Trust replied on 29 July 2015

Thank you for your kind comments about the clinical care you received. However, I am so sorry to hear that you were not catered for during your hospital admission and that staff did not appear to know that you suffered from coleiac disease.
I am aware that the Trust do cater for special diets including coleiac and I will escalate your comments to the ward Matron and Catering Manager for their attention.
If you wish for us to respond to your concerns directly please could I suggest that you contact our Patient Services Team (PST) so that they can take some more details from you. PST can be contacted on telephone number 0114 271 2400 or by emailing pst@sth.nhs.uk
Kind regards.

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Anonymous gave Surgery - Breast at Royal Hallamshire Hospital a rating of 1 stars

Breast reconsturction after cancer, is not cosmetic surgery.

The rating is for the breast clinic/reconstruction department, not the whole hospital...

This is fact and happened to me.
My left breast had the cancer and a lumpectomy was performed. I want my left breast reconstructed with tissue and fat from my stomach and lift the right breast so they are symmetrical. I was informed that would not be done under the NHS as it is cosmetic. It is no and I knew it.. My GP looked into it for me and guess what.....It is not cosmetic surgery and to be done on the NHS as part of your reconstruction. Don't believe everything they tell you, research it and see your GP. It is your body and what ever operation you want, research it thoroughly, read about the risks and stick to what you want. Don't be told what to do with your body.

Visited in December 2014. Posted on 29 May 2015

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Patient Experience Co-ordinator, Sheffield Teaching Hospitals NHS Foundation Trust replied on 12 June 2015

I am sorry to learn that you have been given information that appears to have been incorrect. This clearly is of concern to the Trust and something that we would wish to look into. If you are able to provide your personal details to the Patient Services Team we will formally investigate this matter on your behalf. The team can be contacted on telephone number 0114 271 2400 or by email@ pst@sth.nhs.uk
Kind regards

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Anne Scott gave Surgery - Breast at Royal Hallamshire Hospital a rating of 5 stars

Dressings Clinic - Plastics

After major surgery for cancer I have been attending this clinic for several weeks and cannot praise the staff enough. They are very professional, excellent at what they do and treat you with kindness and respect. Everything is explained and you can ask as many questions as you like. I was shown exactly what to do at home and provided with dressings to do this. The whole team are excellent.

Visited in October 2014. Posted on 09 November 2015

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Patient Experience Co-ordinator, Sheffield Teaching Hospitals NHS Foundation Trust replied on 14 December 2015

Thank you for your positive feedback. I was pleased to learn of the good service that you have received. Your comments will be fed back to the clinic staff who are always pleased to have such compliments.
Kind regards.

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Anonymous gave Surgery - Breast at Royal Hallamshire Hospital a rating of 5 stars

Very fast diagnosis and treatment

I found a breast lump last Monday and the GP referred me the same day to the VCPC clinic. The appointment letter arrived the next morning for an appointment 6 days later. I was seen on time on the day, diagnosed with a cyst and had it drained, and was out within an hour. The staff were all courteous, kind and empathic. I know what organisational effort and clinical resources are needed to provide such a first class service and wanted to recognise that

Visited in June 2014. Posted on 25 June 2014

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Sheffield Teaching Hospitals NHS Foundation Trust replied on 31 July 2014

Dear Anonymous Poster.
Thank you for taking the time to give us your kind comments on your recent visit to the Royal Hallamshire Hospital. Staff always welcome positive feedback and I will ensure your comments are passed on to those involved.
I am pleased to hear you received a quick diagnosis and treatment, and I hope you continue to make a good recovery
Thank you again

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Sophie Taylor gave Surgery - Breast at Royal Hallamshire Hospital a rating of 5 stars

Fibroadenoma surgery

I visited the Theatre Admissions Unit to have a fibroadenoma removed. I was very impressed with the care I received throughout the day. The TAU is very efficient and well organised. Everyone made me feel at ease and I appreciated being kept informed about when my operation would be. A very big thank you to the surgeon for a neat scar, anaesthetist for keeping my asthma well controlled and the nurses and theatre staff for looking after me!

Visited in March 2014. Posted on 08 April 2014

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Royal Hallamshire Hospital replied on 30 April 2014

Dear Ms Taylor
Thank you for taking the time to give us your kind comments regarding your visit to the Theatre Admissions Unit. Staff always welcome positive feedback and I will ensure your comments are passed on to those involved.
I hope you continue to make a good recovery following your fibroadenoma surgery.
Thank you again

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Last updated on 18 June 2010.

Information supplied by Sheffield Teaching Hospitals NHS Foundation Trust