Royal Hallamshire Hospital

Telephone: 0114 271 1900
Address: Glossop Road, Sheffield, South Yorkshire, S10 2JF
Website: http://www.sth.nhs.uk

4.5 out of 5 stars

Based on 183 ratings for this hospital

Surgery - Breast

4.5 Stars

4.5 out of 5 stars

NHS Choices users' overall rating
Based on 183 ratings for this hospital

Cleanliness

4.5 out of 5 stars

(185 ratings)

Staff co-operation

4 out of 5 stars

(186 ratings)

Dignity and respect

4.5 out of 5 stars

(190 ratings)

Involvement in decisions

4 out of 5 stars

(186 ratings)

Same-sex accommodation

4.5 out of 5 stars

(146 ratings)

Reviews

373 total

Anonymous reviewed Surgery - Breast at Royal Hallamshire Hospital

In patient breast surgery

Quite outstanding! It would be difficult to criticise any aspect of my care which was quite exemplary. The clinical care provided by the breast surgeon was amazing in terms of the their kindness, comprehensive explanation of treatment options, surgical care and general dedication as a doctor.
The out patient staff were also very kind and caring at an inevitably stressful time, as were the theatre team and F2 ward staff. Well done!

Visited in August 2015. Posted on 23 August 2015

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Patient Experience Co-ordinator, Sheffield Teaching Hospitals NHS Foundation Trust replied on 24 August 2015

Thank you for taking the time to post such positive feedback. I was pleased to hear about your experience which will be fed back to the staff involved who value such compliments.
Kind regards

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Blackcurrant gave Surgery - Breast at Royal Hallamshire Hospital a rating of 4 stars

Catering at hospitals

I recently had treatment in the theatre admissions unit at the Royal Hallamshire Hospital, the staff were really nice, they explained everything to me that would happen, and really put me at ease. When it came to the recovery phase, they said that I'd have to eat before I left. I explained that I had coeliac, which they didn't know, and as I'm very sensitive i have to be extremely careful, they said they had some gluten free bread but no where to toast it, so it would have to be bread and butter or your family could bring something in.
I was taken to a ward to recover, as they weren't sure if I would be going home, they asked if I wanted a sandwich I explained again that I had coeliac, which again they didn't know, they said the kitchen was still open so they would send down for one. I was still there when the night time drinks came round and they offered me a choice between a sandwich and a buiscit, I asked if they were gluten free they said no, I explained to them that I couldn't eat them, they answered by saying oh, you can't have anything then, just a drink.
I understand that staff are busy, I used to be a support worker in a surgical hospital so have a very good idea of how things are, but I just wondered if the staff actually read the notes they are given, as it says clearly that I have coeliac and would require a different diet. The staff on the ward had been told that I would be staying overnight, so surly provisions should have been made. A nurse kindly point out they did cereal and toast for breakfast, but I couldn't eat any of them. So what exactly were I suppose to eat if I had stayed? Also why was my family expected to take me food in? They don't say that to diabetics or people that have a fairly normal diet.
Luckily for me I was discharged at 9pm.

Visited in July 2015. Posted on 15 July 2015

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Patient Experience Co-ordinator, Sheffield Teaching Hospitals NHS Foundation Trust replied on 29 July 2015

Thank you for your kind comments about the clinical care you received. However, I am so sorry to hear that you were not catered for during your hospital admission and that staff did not appear to know that you suffered from coleiac disease.
I am aware that the Trust do cater for special diets including coleiac and I will escalate your comments to the ward Matron and Catering Manager for their attention.
If you wish for us to respond to your concerns directly please could I suggest that you contact our Patient Services Team (PST) so that they can take some more details from you. PST can be contacted on telephone number 0114 271 2400 or by emailing pst@sth.nhs.uk
Kind regards.

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Anonymous gave Surgery - Breast at Royal Hallamshire Hospital a rating of 1 stars

Breast reconsturction after cancer, is not cosmetic surgery.

The rating is for the breast clinic/reconstruction department, not the whole hospital...

This is fact and happened to me.
My left breast had the cancer and a lumpectomy was performed. I want my left breast reconstructed with tissue and fat from my stomach and lift the right breast so they are symmetrical. I was informed that would not be done under the NHS as it is cosmetic. It is no and I knew it.. My GP looked into it for me and guess what.....It is not cosmetic surgery and to be done on the NHS as part of your reconstruction. Don't believe everything they tell you, research it and see your GP. It is your body and what ever operation you want, research it thoroughly, read about the risks and stick to what you want. Don't be told what to do with your body.

Visited in December 2014. Posted on 29 May 2015

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Patient Experience Co-ordinator, Sheffield Teaching Hospitals NHS Foundation Trust replied on 12 June 2015

I am sorry to learn that you have been given information that appears to have been incorrect. This clearly is of concern to the Trust and something that we would wish to look into. If you are able to provide your personal details to the Patient Services Team we will formally investigate this matter on your behalf. The team can be contacted on telephone number 0114 271 2400 or by email@ pst@sth.nhs.uk
Kind regards

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Anonymous gave Surgery - Breast at Royal Hallamshire Hospital a rating of 5 stars

Very fast diagnosis and treatment

I found a breast lump last Monday and the GP referred me the same day to the VCPC clinic. The appointment letter arrived the next morning for an appointment 6 days later. I was seen on time on the day, diagnosed with a cyst and had it drained, and was out within an hour. The staff were all courteous, kind and empathic. I know what organisational effort and clinical resources are needed to provide such a first class service and wanted to recognise that

Visited in June 2014. Posted on 25 June 2014

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Sheffield Teaching Hospitals NHS Foundation Trust replied on 31 July 2014

Dear Anonymous Poster.
Thank you for taking the time to give us your kind comments on your recent visit to the Royal Hallamshire Hospital. Staff always welcome positive feedback and I will ensure your comments are passed on to those involved.
I am pleased to hear you received a quick diagnosis and treatment, and I hope you continue to make a good recovery
Thank you again

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Sophie Taylor gave Surgery - Breast at Royal Hallamshire Hospital a rating of 5 stars

Fibroadenoma surgery

I visited the Theatre Admissions Unit to have a fibroadenoma removed. I was very impressed with the care I received throughout the day. The TAU is very efficient and well organised. Everyone made me feel at ease and I appreciated being kept informed about when my operation would be. A very big thank you to the surgeon for a neat scar, anaesthetist for keeping my asthma well controlled and the nurses and theatre staff for looking after me!

Visited in March 2014. Posted on 08 April 2014

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Royal Hallamshire Hospital replied on 30 April 2014

Dear Ms Taylor
Thank you for taking the time to give us your kind comments regarding your visit to the Theatre Admissions Unit. Staff always welcome positive feedback and I will ensure your comments are passed on to those involved.
I hope you continue to make a good recovery following your fibroadenoma surgery.
Thank you again

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melanie4717 gave Surgery - Breast at Royal Hallamshire Hospital a rating of 5 stars

Breast Clinic Appointment

I was really pleased with my appointment today at the breast clinic. I was referred due to family history and I had found a lump. The whole experience was faultless. It is a hard time when you find a lump in your breast but all the staff were professional and quick, I expected to be sat around for around 3 hours waiting for visits to several departments but this was not the case. I arrived at 10-45 and was out by just after 12.
Luckily it was a happy outcome!!
Thanks to all staff.

Visited in February 2014. Posted on 25 February 2014

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Royal Hallamshire Hospital replied on 10 March 2014

Dear Melanie 4717
Thank you for your feedback on your recent tests within the Breast Clinic and I am pleased it was such a positive experience for you.
I will ensure your kind words are passed onto the staff involved.

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Anonymous gave Surgery - Breast at Royal Hallamshire Hospital a rating of 5 stars

A satisfied patient

After being recalled from a routine mammogram in October 2013 it was discovered I needed surgery for breast cancer. The treatment I received from mammogram to discharge was second to none. I felt totally at ease and fully informed every step of the way. My advise to anyone finding themselves in the same position is, trust in the staff they are there for you and will help you through this worrying time with compassion and professionalism. Thanks for everything - a very satisfied patient

Visited in November 2013. Posted on 27 March 2014

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Royal Hallamshire Hospital replied on 27 March 2014

Thank you for letting us have your kind thoughts on your recent treatment at The Royal Hallamshire Hospital.
It is always nice for staff to know that the care they provide is appreciated and I will ensure your feedback is shared with those involved in your care.
Thank you again and I hope you continue to make a full recovery from your surgery.

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Anonymous gave Surgery - Breast at Royal Hallamshire Hospital a rating of 5 stars

Breast Screening Clinic - Excellent

I would just like to say thank you to the excellent staff in the RHH Breast Screening Service. I accompanied my mother on her visit for a routine Mammogram, the radiographer was so lovely with her, putting her at ease and taking into account her other physical disabilities.

Visited in February 2013. Posted on 18 February 2013

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Royal Hallamshire Hospital replied on 25 March 2013

Thank you for giving us feedback on your recent visit with your mother to the Breast Screening Service and I am pleased that the radiographer was able to make this a positive experience for her.

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Anonymous recommended Surgery - Breast at Royal Hallamshire Hospital

A very positive and confidence building experience.

What I liked

I recently accompanied my 88 year old aunt to be fitted with a prosthesis following a mastectomy last year. From the initial phone call to the appointment itself the service was excellent. The Support worker we saw was friendly, knowledgeable and very helpful. She took considerable trouble to find a prosthesis that my Aunt was happy with. The Support Worker also offered advice about suitable bra styles, offered her several to try on and gave us all the information we needed to order them.The room we were seen in was welcoming and the whole process was a very positive one.

What could have been improved

It would have been convenient to have been able to purchase suitable bras at the hospital but I appreciate that this would probably require more space to store the stock than is available.

Visited in June 2012. Posted on 07 June 2012

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Dawniechococats recommended Surgery - Breast at Royal Hallamshire Hospital

Lovely staff who made me feel comfortable and cared for.

What I liked

All staff were friendly whilst professional and confident. I never felt uncomfortable or forgotten about. My visit was to the Breast screening/outpatient minor surgery clinic. Treatment recieved was provided efficiently and pretty painless.

What could have been improved

n/a

Any other comments

n/a

Visited in June 2012. Posted on 03 July 2012

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Last updated on 18 June 2010.

Information supplied by Sheffield Teaching Hospitals NHS Foundation Trust