Royal Hallamshire Hospital

0114 271 1900 Glossop Road , Sheffield, South Yorkshire, S10 2JF
http://www.sth.nhs.uk

4 out of 5 stars

Based on 259 ratings for this hospital

Surgery - Breast

4 Stars

4 out of 5 stars

NHS Choices users' overall rating
Based on 259 ratings for this hospital

Cleanliness

4.5 out of 5 stars

(258 ratings)

Staff co-operation

4 out of 5 stars

(259 ratings)

Dignity and respect

4 out of 5 stars

(261 ratings)

Involvement in decisions

4 out of 5 stars

(256 ratings)

Same-sex accommodation

4 out of 5 stars

(196 ratings)

Reviews

289 total

Michelle gave Surgery - Breast at Royal Hallamshire Hospital a rating of 5 stars

A positive experience at breast screening

My visit was to the breast screening unit, I arrived early with my husband. After registering we went straight through to the waiting room and within minutes I was being seen by a doctor. The doctor even took the time to welcome my husband and shook his hand.
There were several procedures following that and each time I was put at ease by a support worker, the doctor and even a student. I was informed of what was happening throughout and my comfort and dignity were priority at all times. Examination, mammogram, ultra sound and core biopsy, finally a brief consultation was performed in under 2 hours. A huge thanks to all involved for making a worrying experience a calm and friendly one without compromising professionalism.

Visited in September 2017. Posted on 01 September 2017

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Nancy Henwood, Patient Experience Co-ordinator, Sheffield Teaching Hospitals NHS Foundation Trust replied on 04 September 2017

Dear Michelle,
Thank you for leaving feedback. Your kind and positive words will mean a great deal to the staff involved as they do strive to provide high quality care and treatment, to support people and put them at ease wherever possible. They will really appreciate and be encouraged by your feedback.
With thanks and all best wishes

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Holly Des Bois gave Surgery - Breast at Royal Hallamshire Hospital a rating of 5 stars

Breast Cancer

I have recently moved to Sheffield from the south of England and was concerned that with this being a large city, the facilities might be stretched.

I was frankly delighted at my visit to the surgical outpatients department today. I was being advised on the likelihood of developing breast cancer considering my family history.

The GP was warm, professional and a delight to speak to. I didn't get the impression they were hurried and was completely focused on our conversation.

Everyone I spoke to in the hospital was friendly and helpful. A great place, well done to all.

Visited in September 2017. Posted on 07 September 2017

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Nancy Henwood, Patient Experience Co-ordinator, Sheffield Teaching Hospitals NHS Foundation Trust replied on 08 September 2017

Dear Holly
Thank you for leaving feedback and for your kind and positive words which will mean a great deal to our staff. It is great to know you had a good experience as this is what we strive for.
With thanks and best wishes

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Anonymous gave Surgery - Breast at Royal Hallamshire Hospital a rating of 5 stars

Efficient and caring

This is the second time I have been referred to the dept after finding a lump. Thankfully both times it has been found to be a fatty necrosis following trauma. Both times I was seen very quickly all tests carried out within the same appointment and the result given. I was reassured that I had done the right thing to be referred and it is best to be checked out. Every member of staff I saw was pleasant and put me at my ease in anxious circumstances. I would definitely reassure anyone with concerns that any referral will be treated quickly and efficiently with a great deal of respect and care.

Visited in July 2017. Posted on 24 July 2017

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Nancy Henwood, Patient Experience Co-ordinator, Sheffield Teaching Hospitals NHS Foundation Trust replied on 25 July 2017

Dear Madam
Thank you for leaving feedback, sharing you experience, and encouraging others with similar concerns to talk to their health professionals about them - which is a highly important message. The staff involved will be very encouraged by your kind and positive words about the service you received. We know this will have been a very worrying time for you and it is great to know your results were good news.
With thanks and best wishes

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Anonymous gave Surgery - Breast at Royal Hallamshire Hospital a rating of 5 stars

Breast Cancer Diagnosis and Surgery

To be given the worst possible news can never be a nice experience, but how the staff in this department handle the delivery of such news can make a lot of difference. They were all so kind and understanding whilst also making me feel I was in good hands. They were very professional about the facts and information they were giving me, but at the same time they were making me and my daughter cups of tea and handing out tissues and shoulders to cry on! I knew there was nothing I couldn't ask them and they just made me feel like everything was going to be OK again.

Visited in January 2017. Posted on 21 February 2017

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Nancy Henwood, Sheffield Teaching Hospitals NHS Foundation Trust replied on 22 February 2017

Thank you for leaving feedback and for sharing your experience at this very difficult time.
Your kind words will mean a great deal to the staff involved and they will be very encouraged by them.
With all best wishes and kind regards

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Anonymous gave Surgery - Breast at Royal Hallamshire Hospital a rating of 5 stars

Care and respect

I was extremely pleased with the care I received from the staff in the out patients surgical (breast surgery) I have visited this department at various times over the past twenty years and never in all that time have I felt uncomfortable at any part of my treatment. My thanks to you all. I found the waiting room, while functional, to be comfortable and a calm place to sit. I have no hesitation in reassuring anyone who has to attend that they will be treated with regard and respect.

Visited in October 2016. Posted on 18 October 2016

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Patient Experience Co-ordinator, Sheffield Teaching Hospitals NHS Foundation Trust replied on 24 October 2016

Thank you for your positive feedback posted on Patient Opinion. This will be fed back to the staff concerned who are always grateful to receive such kind words. Kind regards.

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Abbya gave Surgery - Breast at Royal Hallamshire Hospital a rating of 5 stars

Brilliant breast screening team

The team at the breast screening clinic were wonderfully kind and attentive. Obviously it's a very anxious place to be waiting but everyone does their upmost to keep the area calm and relaxed. Thanks so much for your help today

Visited in October 2016. Posted on 28 October 2016

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Nancy Henwood, Sheffield Teaching Hospitals NHS Foundation Trust replied on 04 November 2016

Dear Abbya,
Thank you for taking the time to leave this feedback. Your kind and positive words will really encourage the staff, who strive to provide excellent care and treatment.
With thanks and kind regards

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Katie gave Surgery - Breast at Royal Hallamshire Hospital a rating of 5 stars

Breast surgery and reconstruction

Thank you so much to everyone involved in my care during my stay on F2. I have had major breast surgery and I couldn't have asked for a better surgeon, so nice and extremely good at what they do. This was my first stay in hospital and the outstanding level of care I received made it so much easier. All the staff in theatre, recovery and on the ward are so caring and considerate often going over and above to make sure they keep you as calm and comfortable as they possibly can. Amazing! From the bottom of my heart I couldn't have wished for anything more

Visited in September 2016. Posted on 12 October 2016

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Nancy Henwood, Sheffield Teaching Hospitals NHS Foundation Trust replied on 17 October 2016

Dear Katie
Thank you for taking the time to provide this positive feedback. The staff will be really encouraged to receive your kind words as they strive to provide a high quality service.
Kind regards and all best wishes for your recovery

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Anonymous gave Surgery - Breast at Royal Hallamshire Hospital a rating of 5 stars

Breast Cancer Diagnosis & Surgery

I was referred by my GP after finding a lump on my breast, which they "didn't like the look of." I was seen at the breast clinic within a week of the referral. The diagnosis was confirmed as breast cancer & I had my 1st treatment, sentinel node removal, within 4 weeks of referral. Three weeks later, full mastectomy with reconstruction. An excellent team of professionals, my consultant is amazing, they explained every step and the consultations were/are never rushed, the breast care nurses are outstanding. I cannot praise the Breast Services department highly enough for what they have done for me.

Visited in April 2016. Posted on 07 July 2016

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Patient Experience Co-ordinator, Sheffield Teaching Hospitals NHS Foundation Trust replied on 11 July 2016

Dear Author,
Thank you for sharing your experience on Patient Opinion. Your feedback will be shared with the department and staff concerned who really do appreciate receiving such positive feedback. With best all wishes for a good recovery

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Ally B gave Surgery - Breast at Royal Hallamshire Hospital a rating of 5 stars

Breast Screening

I was referred to hospital for screening after having a blood type leakage from one of my boobs. The whole process was absolutely fine. Mammograms aren't the most comfy of things but are quick. The staff as always at the Hallamshire were lovely! Thank you.

Visited in March 2016. Posted on 01 March 2016

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Patient Experience Co-ordinator, Sheffield Teaching Hospitals NHS Foundation Trust replied on 02 March 2016

Thank you for your feedback and for sharing this on Patient Opinion to inform others of your positive experience in using our services.
Your feedback will be sent to the staff involved as they do appreciate such kind words.
Kind regards.

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Elizabeth Jane gave Surgery - Breast at Royal Hallamshire Hospital a rating of 5 stars

Breast cancer treatment following routine mammogram

Following a routine mammogram I was recalled for further tests at the breast clinic at the Royal Hallamshire Hospital. Five days later I received the results of the tests. The lumpectomy and a sentinel lobe biopsy were carried out as an outpatient at the Theatre Admissions Unit followed by 15 week of radiotherapy at the Weston Park Hospital. It was only two weeks from diagnosis to surgery and so treatment could not have been started more promptly,
‘Thankyou’ is a simple word but it comes with heartfelt gratitude and appreciation for the skill and professionalism of the staff. I would like to thank the staff for their skill and kindness before, during and after treatment.
All demonstrated a total commitment to caring. No amount of money could have paid for a better standard of care. At every step of the way I could not have asked for more and I am grateful for the courtesy, patience and kindness of the staff. Having an assigned breast nurse was particularly welcomed and they proved to be a source of sound practical advice and support.
Letters were received on time clearly indicating appointment times and instructions were clear. I found the DVD that was providing giving information about the radiography department at the Weston Park Hospital particularly helpful in alleviating fears of the unknown. I was provided with a great deal of written material which proved to be very informative and useful. It may be worth adding to your letter when inviting people for breast surgery as an outpatient that it is advisable to wear a shirt/blouse that buttons down the front as lifting the to get dressed can be painful after surgery!
For the vast majority of appointments I did not have to wait very long and, in some instances, I was seen earlier than the appointed time. The only exception to this was when I needed to see the consultant regarding the diagnosis, pre-surgery and post-surgery consultations. I felt so desperately sorry for them! The minimum waiting time that I had to see the consultant was an hour and the longest wait was nearly two hours. It seemed that the consultant had 10 minute appointment slots. When one is dealing with people who have been diagnosed with cancer it is somewhat unrealistic to think that this sort of news and the resulting questions can be completed within a 10 minute time frame. It is a credit to the consultant that, despite obviously having a tremendous work load, I never felt rushed. They made time to explain everything clearly and I was extremely grateful for their understanding and care at such a difficult time. The only other area that I had to wait for 55 minutes was the pharmacy department. I am really not sure why it was necessary for it to be dispensed at the hospital pharmacy and could not have been dispensed at my local pharmacy.
In conclusion, I want to thank every member of staff. I would definitely recommend this hospital.

Visited in January 2016. Posted on 30 January 2016

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Patient Experience Co-ordinator, Sheffield Teaching Hospitals NHS Foundation Trust replied on 02 February 2016

Thank you for your positive feedback and kind words about the staff that you have met whilst under our care. Your constructive suggestions together with your feedback will be passed on to the staff who are always pleased to recive such compliments and feedback where we can make further improvements.
Kind regards.

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Last updated on 18 June 2010.

Information supplied by Sheffield Teaching Hospitals NHS Foundation Trust