Royal Bolton Hospital

Telephone: 01204 390390
Address: Minerva Road, Farnworth, Bolton, Lancashire, BL4 0JR
Website: http://www.boltonft.nhs.uk

4.5 out of 5 stars

Based on 222 ratings for this hospital

Surgery - Breast

4.5 Stars

4.5 out of 5 stars

NHS Choices users' overall rating
Based on 222 ratings for this hospital

Cleanliness

4.5 out of 5 stars

(232 ratings)

Staff co-operation

4.5 out of 5 stars

(234 ratings)

Dignity and respect

4.5 out of 5 stars

(234 ratings)

Involvement in decisions

4.5 out of 5 stars

(231 ratings)

Same-sex accommodation

4.5 out of 5 stars

(187 ratings)

Reviews

314 total

Anonymous gave Surgery - Breast at Royal Bolton Hospital a rating of 5 stars

surgery and aftercare

Excellent service for the last 12months, both surgical, chemotherapy and after care provided by caring and dedicated team. A credit to the Trust and any future patients can have confidence they will be treated efficiently and with kindness and concideration. Excellent

Visited in April 2013. Posted on 10 July 2014

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Royal Bolton Hospital replied on 18 July 2014

Thank you so much for posting this which, as you say, will be reassuring for other patients and appreciated by staff.
Perhaps you would consider showing your support for the Royal Bolton Hospital by taking part in the Healthier Together consultation on reconfiguration of hospital services in Greater Manchester. We want to keep our emergency and high risk surgery. To support this please choose the options in this order 5.3, 5.4 4.1. You can find the questionnaire at www.healthiertogethergm.nhs.uk/feedback and see our view at www.boltonft.nhs.uk
Thank you

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P Hodges gave Surgery - Breast at Royal Bolton Hospital a rating of 5 stars

Professional, Caring and I couldn't ask for better

I would like to express my gratitude for the superb care I have received from all the NHS staff involved with myself due to a recent operation carried out at Royal Bolton Hospital.

I had day surgery at the hospital for a removal of a lypoma and I have to say cannot fault the professionalism of all the staff involved. The staff I wish to thank include nurses, Doctors, anaesthetists and the doctor of the Bolton Breast Unit involved the the pre care and the operation as well as the nurses on F3/F4 who were involved with the post operation care.

I am aware that pressures with all NHS trusts have increased dramatically over the last few years yet you carry out your jobs with total dedication and professionalism. I could not have asked for any better care. Thank you once again.

Visited in June 2014. Posted on 06 July 2014

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Royal Bolton Hospital replied on 07 July 2014

Thank you so much for posting this. We wish you well in your recovery.

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Anonymous gave Surgery - Breast at Royal Bolton Hospital a rating of 5 stars

About the breast unit

My wife has recently had cause to visit the breast care unit of Royal Bolton Hospital. She has consequently had to have an operation to remove a tumour, and this is to be followed by a course of radio-therapy.
From the outset of this upsetting and worrying experience, we found that the approach of all who work in that unit is to treat everyone with kindness, sympathy and understanding. It cannot be easy for hospital staff who, on a daily basis, have to give this kind of news to patients, and who have then to try to offer some kind of reassurance, so we would like the staff to know that their general approach and what they do to help people is very much appreciated.
My comments refer to all who work in the breast care unit, but I would like to say a particular thank you to breast care nurse for the assistance she has given to us in such a personal and caring manner, and a special thank you to consultant surgeon for the very assuring and effective pre- and post-operative information she gave, for what seems to have been careful, efficient, effective and precise surgery, and for the attention she gave to my wife and other patients shortly after surgery.
Given the difficult circumstances patients find themselves in, I cannot imagine that better attention and treatment could be expected or provided at any other hospital.
Gerard (for Nadine)

Visited in May 2014. Posted on 15 June 2014

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Royal Bolton Hospital replied on 16 June 2014

It can be as difficult for a patient's family as it is for the patient themself at times like this so it is good to know that both you and Nadine felt well cared for. We will certainly share your comments with the staff who will appreciate them greatly. Thank you.

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Anonymous gave Surgery - Breast at Royal Bolton Hospital a rating of 5 stars

Excellent team at Bolton Breast Unit

Since March 2014 I have been under the excellent care of the Bolton Breast unit. I have experienced excellent treatment from my consultant and all her team who have been friendly, supportive and professional. When visiting this unit it can be traumatic and emotional and all the staff I have come into contact have been empathic and professional friendly whilst doing what can be a very stressful role due to individual responses. The consultant explained all procedures clearly and reassured me that she would do her best to address any concerns, especially during surgery, which she did in a very caring, supportive whilst professional manner. I have always felt fully supported and that the team have my care and well being at the forefront of their plans. I have nothing but praise for my consultant and all the team at Bolton Breast Unit. Whilst waiting for my appointments I have observed the staff being friendly, supportive, kind and respectful to all patients who visit the unit, this was especially noticed when elderly patients have been struggling to mobilize, had some confusion or have been waiting for transport

Visited in May 2014. Posted on 14 May 2014

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Royal Bolton Hospital replied on 15 May 2014

It is very useful to hear from patients about their own experience and also about what they observe so thank you for posting this. It is good to know you have felt well supported and your comments will be much appreciated by the staff.

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AJ gave Surgery - Breast at Royal Bolton Hospital a rating of 5 stars

M1 ward day surgery

On a recent admission to m1 ward for breast surgery I was greeted with friendly staff who guided me to my bed for the day. I was duly seen by a variety of staff, domestics, health care assistants, nurses, DRS , consultant and anesthetists who all treated me with respect and dignity in a friendly manner. I was planned to go for surgery and despite everything I did not go down until approx 4pm, but again I could not fault any of the theatre staff I came into contact with. The surgery went as planned and despite my concerns re sickness due to the anaesthetic I experienced non, as I had been reassured prior to the op .by the consultant and anesthetist. My recovery on the ward went completely to plan and I returned home the same day, initially I was hesitant about this but all the staff were proved correct and it did turn out to be the best decision for me. I would happily reassure anyone who has to attend this ward that they will be looked after and should not be concerned if they receive the treatment I did

Visited in May 2014. Posted on 14 May 2014

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Royal Bolton Hospital replied on 15 May 2014

It's good to hear your surgery went to plan and that you were cared for well. Patients are often nervous about going home soon after surgery, but long stays in hospital are not needed so much these days and home can be the best place to recover for many. We're glad to hear it worked out for you. Thank you for posting your reassuring comments.

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Anonymous gave Surgery - Breast at Royal Bolton Hospital a rating of 5 stars

Caring, dedicated team at the Bolton Breast Unit.

Having been to the breast unit with both sister and mother after being diagnosed with breast cancer and recently myself under going a number of ultra sound and biopsy examinations. The whole team from the receptionists, to the radiographers, to the consultant have been amazing, friendly, caring, kind. These are the professions that should get the OBE's !
Thank you.

Visited in January 2014. Posted on 31 January 2014

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Royal Bolton Hospital replied on 03 February 2014

It is praise indeed when three of you have needed to be patients at the unit and your opinion of the staff is so high, thank you for sharing your comments. When team work goes well it really can make a positive difference to patients and we are pleased it did for you, your sister and your mother.

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Anonymous gave Surgery - Breast at Royal Bolton Hospital a rating of 5 stars

my overall experience was 1st class

I recently had an breast operation, my treatment by the surgeon was superb and the staff in the breast clinic so caring, I was extremely nervous but I was treated with patience and kindness, my other worry was the anaesthetic and once again I was totally reassured by the attendant anaesthetists who assured me they would look after me, and finally the staff on M1 were equally caring, so a very big thankyou to all of them

Visited in November 2013. Posted on 26 November 2013

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Royal Bolton Hospital replied on 27 November 2013

It's great to know you had a positive experience with us whilst you were visiting for your surgery. Thank you for taking the time to let us know. Your comments will be passed on to relevant staff.

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Anonymous gave Surgery - Breast at Royal Bolton Hospital a rating of 1 stars

State of this hospital

I have been in many areas of this hospital and a lot oif it is a disgrace. Staff don't seem bothered and don't listen to your problems. Some consultants bedside manner in both maternity and the breast clinic is appalling. The service recieved in A & E is apalling too and i think it deserves to be closed down. I live within walking distance so that would mean a trek but if things are not fit for purpose they need closing down.

Visited in June 2013. Posted on 24 June 2013

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Royal Bolton Hospital replied on 13 August 2013

We're sorry to hear this. As you will see from this website, many people have had extremely good experiences here. If you experience poor attitude in future, please raise this at the time so that it can be dealt with.

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Anonymous gave Surgery - Breast at Royal Bolton Hospital a rating of 3 stars

Still waiting for results

I was referred to the Breast Surgery Unit following a visit to my GP on 26th March, 2013. An appointment was made with the unit for 4th April and I was seen on time. I have no complaints about the care I received during my visit. However, following a mammagram, ultrasound and biopsy, I was told that my results would not be known until the following Thursday and I would receive a phone call or letter, depending on the result. On 15th April I rang the unit to say I had not received any information and the consultant's secretary rang me the following day to say a letter was being prepared and should be received by the end of the week. Today, 22nd April, I have still received nothing so rang my GP surgery who confirm they have an undated report and I have had to make an appointment to find out what is in the report. I feel that this has all taken far too long, and I still do not know the outcome of my visit.

Visited in April 2013. Posted on 22 April 2013

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Royal Bolton Hospital replied on 26 April 2013

While I'm pleased to hear that you were happy with the care you received during your visit I'm very sorry to hear of the delay in getting your results and apologise for the distress this has caused. If you would like to contact me I will personally ensure the results are available to you. Catherine Walsh
Radiology and Breast Services Manager

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Anonymous reviewed Surgery - Breast at Royal Bolton Hospital

Bolron Breast Unit

I was referred to the Breast Unit after discovering a lump in my breast for the first time and naturally I was very anxious about the appointment.

My appointment was yesterday and I would like to say how impressed I was with the care and service that they gave me.

I was seen on time and greeted by a lovely nurse who was friendly and reassuring. She took me into the one of the treatment rooms and me feel so at ease. I then saw a junior doctor who examined me. She went though what would happen that day and gave me an estimated time of how long I would be there. Then the consultant came in and told me that they would do everything they could to get to the bottom of what was going on in my breast before the end of the appointment.

I was sent for an ultrasound scan and the nurse in there reassured me as soon as she could that she didn't think that there was anything to be too concerned about. Even so, I saw the consultant again afterwards and she has even made me an appointment for 6 weeks time to make sure everything is OK and to completely put my mind at ease.

I felt relaxed and cared for from the minute I walked in. The staff were so wonderful and friendly and a complete credit to Bolton Hospital.

Thank you.

Visited in April 2013. Posted on 09 April 2013

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Royal Bolton Hospital replied on 10 April 2013

This would have been worrying for anyone, so it is good to know that you were put at your ease by the staff. Thank you for sharing your experience and we wish you well.

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Last updated on 08 January 2014.

Information supplied by Bolton NHS Foundation Trust