Royal Bolton Hospital

Telephone: 01204 390390
Address: Minerva Road, Farnworth, Bolton, Lancashire, BL4 0JR
Website: http://www.boltonft.nhs.uk

4.5 out of 5 stars

Based on 187 ratings for this hospital

Surgery - Breast

4.5 Stars

4.5 out of 5 stars

NHS Choices users' overall rating
Based on 187 ratings for this hospital

Cleanliness

4.5 out of 5 stars

(196 ratings)

Staff co-operation

4.5 out of 5 stars

(196 ratings)

Dignity and respect

4.5 out of 5 stars

(197 ratings)

Involvement in decisions

4 out of 5 stars

(193 ratings)

Same-sex accommodation

4.5 out of 5 stars

(153 ratings)

Reviews

275 total

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Anonymous gave Surgery - Breast at Royal Bolton Hospital a rating of 5 stars

Caring, dedicated team at the Bolton Breast Unit.

Having been to the breast unit with both sister and mother after being diagnosed with breast cancer and recently myself under going a number of ultra sound and biopsy examinations. The whole team from the receptionists, to the radiographers, to the consultant have been amazing, friendly, caring, kind. These are the professions that should get the OBE's !
Thank you.

Visited in January 2014. Posted on 31 January 2014

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Royal Bolton Hospital replied on 03 February 2014

It is praise indeed when three of you have needed to be patients at the unit and your opinion of the staff is so high, thank you for sharing your comments. When team work goes well it really can make a positive difference to patients and we are pleased it did for you, your sister and your mother.

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Anonymous gave Surgery - Breast at Royal Bolton Hospital a rating of 5 stars

my overall experience was 1st class

I recently had an breast operation, my treatment by the surgeon was superb and the staff in the breast clinic so caring, I was extremely nervous but I was treated with patience and kindness, my other worry was the anaesthetic and once again I was totally reassured by the attendant anaesthetists who assured me they would look after me, and finally the staff on M1 were equally caring, so a very big thankyou to all of them

Visited in November 2013. Posted on 26 November 2013

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Royal Bolton Hospital replied on 27 November 2013

It's great to know you had a positive experience with us whilst you were visiting for your surgery. Thank you for taking the time to let us know. Your comments will be passed on to relevant staff.

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Anonymous gave Surgery - Breast at Royal Bolton Hospital a rating of 1 stars

State of this hospital

I have been in many areas of this hospital and a lot oif it is a disgrace. Staff don't seem bothered and don't listen to your problems. Some consultants bedside manner in both maternity and the breast clinic is appalling. The service recieved in A & E is apalling too and i think it deserves to be closed down. I live within walking distance so that would mean a trek but if things are not fit for purpose they need closing down.

Visited in June 2013. Posted on 24 June 2013

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Royal Bolton Hospital replied on 13 August 2013

We're sorry to hear this. As you will see from this website, many people have had extremely good experiences here. If you experience poor attitude in future, please raise this at the time so that it can be dealt with.

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Anonymous gave Surgery - Breast at Royal Bolton Hospital a rating of 3 stars

Still waiting for results

I was referred to the Breast Surgery Unit following a visit to my GP on 26th March, 2013. An appointment was made with the unit for 4th April and I was seen on time. I have no complaints about the care I received during my visit. However, following a mammagram, ultrasound and biopsy, I was told that my results would not be known until the following Thursday and I would receive a phone call or letter, depending on the result. On 15th April I rang the unit to say I had not received any information and the consultant's secretary rang me the following day to say a letter was being prepared and should be received by the end of the week. Today, 22nd April, I have still received nothing so rang my GP surgery who confirm they have an undated report and I have had to make an appointment to find out what is in the report. I feel that this has all taken far too long, and I still do not know the outcome of my visit.

Visited in April 2013. Posted on 22 April 2013

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Royal Bolton Hospital replied on 26 April 2013

While I'm pleased to hear that you were happy with the care you received during your visit I'm very sorry to hear of the delay in getting your results and apologise for the distress this has caused. If you would like to contact me I will personally ensure the results are available to you. Catherine Walsh
Radiology and Breast Services Manager

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Anonymous reviewed Surgery - Breast at Royal Bolton Hospital

Bolron Breast Unit

I was referred to the Breast Unit after discovering a lump in my breast for the first time and naturally I was very anxious about the appointment.

My appointment was yesterday and I would like to say how impressed I was with the care and service that they gave me.

I was seen on time and greeted by a lovely nurse who was friendly and reassuring. She took me into the one of the treatment rooms and me feel so at ease. I then saw a junior doctor who examined me. She went though what would happen that day and gave me an estimated time of how long I would be there. Then the consultant came in and told me that they would do everything they could to get to the bottom of what was going on in my breast before the end of the appointment.

I was sent for an ultrasound scan and the nurse in there reassured me as soon as she could that she didn't think that there was anything to be too concerned about. Even so, I saw the consultant again afterwards and she has even made me an appointment for 6 weeks time to make sure everything is OK and to completely put my mind at ease.

I felt relaxed and cared for from the minute I walked in. The staff were so wonderful and friendly and a complete credit to Bolton Hospital.

Thank you.

Visited in April 2013. Posted on 09 April 2013

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Royal Bolton Hospital replied on 10 April 2013

This would have been worrying for anyone, so it is good to know that you were put at your ease by the staff. Thank you for sharing your experience and we wish you well.

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Anonymous gave Surgery - Breast at Royal Bolton Hospital a rating of 5 stars

Thank you

Just wanted to say a big thank you for looking after my parents when my mum was recalled after her mammogram. They both had nothing but wonderful things to say about the care and understanding they were both shown.

Thank you to each and every member of staff for making a very scary time a lot more bearable.

Visited in February 2013. Posted on 05 March 2013

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Royal Bolton Hospital replied on 12 March 2013

It must have been worrying for both of your parents so it is good to know that they got the support they needed. Thank you for letting us know.

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BrainDrain recommended Surgery - Breast at Royal Bolton Hospital

Pleasantly surprised at how stress free it all was.

What I liked

Whilst I have been disappointed at other Royal Bolton Hospital services in the past, I was very impressed with the service I received at the breast screening clinic today. I was looked after a nurse who treated my with patience & respect. I was very nervous having had a recent brain haemorrhage & she really took her time to put my mind at rest. It turned out to be a positive experience and nowhere near as bad as I'd expected.

Visited in November 2012. Posted on 06 November 2012

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Royal Bolton Hospital replied on 07 November 2012

It is fully understandable that you were anxious beforehand and we're glad that your appointment was a positive experience. It is a pity that you have been disappointed in other services in the past but hope your experience at the breast unit has restored some of your confidence. Thank you for your kind comments and we will let the staff know.

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Anonymous reviewed Surgery - Breast at Royal Bolton Hospital

A very frightening experience made much easier by a fantastic medical team.

What I liked

After being diagnosed with breast cancer following a routine mammogram in June, I have only praise for all the team at the breast unit and M1 ward. Having never suffered from anything like this before I was treated with the utmost care and dignity during and following my two lots of surgery. Even though the department are so busy when I was attended upon by my consultant, breast care nurse or nursing staff I felt like I was their only lady with nothing being too much trouble for them. I am now starting chemo and know my breast care nurse will be with me all the way. Thanks again everyone you have made this journey much easier for me.

What could have been improved

Nothing

Any other comments

None

Visited in June 2012. Posted on 07 October 2012

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Royal Bolton Hospital replied on 08 October 2012

Thank you for posting this at what must still be a difficult time for you. We really appreciate your kind comments and wish you all the best as your treatment progresses.

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M Leigh recommended Surgery - Breast at Royal Bolton Hospital

As someone who works in the caring profession, I am reassured and humbled.

What I liked

After a lengthy process between January 2010 until June 2012 of multiple surgeries and chemotherapy I can say with certainty that the breast care staff have been exeptional in their efficiency, care and warmth.
At a time when feeling most vulnerable and being faced with life changing decisions the staff here helped me to remain focussed on the present by offering and maintaining the right balance of consistent support. Whether troubled by a nagging doubt or overwhelmed with information, a phone call from my breast care nurse reassured me that my emotions were justified and normal.
In consulation I always knew the doctors were talking to me, about me, and my thoughts were heard and considered, making this 'my journey'.
The pace of treatment was carefully planned for the least emotional stress and continued at a steady rate throughout.
Lastly, I would like to thank my Consultant, whose personable manner and adroit attention to detail bilies her great skill as a surgeon.

What could have been improved

Waiting time for appointments was a little inconsistent.

Any other comments

I would like to offer my sincere and heartfelt thanks to all the staff who work in the breast care department, Churchill department for chemotherapy, surgery and medical illustration for making my journey through cancer a lighter one.

Visited in June 2012. Posted on 07 August 2012

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Royal Bolton Hospital replied on 09 August 2012

This has obviously been a difficult and worrying time for you so I'm really grateful for you taking the time to let us know that you feel you had the care and support you needed. I will certainly pass on your comments to all the staff concerned and we send you our best wishes. Catherine Walsh, Radiology and Breast Services Manager.

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Beverley Moore recommended Surgery - Breast at Royal Bolton Hospital

Excellent

What I liked

To the consultant and his team at the Breast Clinic,



I would like to thank you all for the kind care and attention I received yesterday. My appointment was booked for 3:20, I was seen on time examined, mammograms and ultra sound all within the hour.

Your service was the best I have ever received, and your prompt action allayed all my fears and the outcome was very good.

From seeing my GP to seeing yourself it was 5days.



Continue the good work.

Visited in March 2012. Posted on 22 March 2012

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Royal Bolton Hospital replied on 22 March 2012

It’s great to hear from people who have had a good experience -- it is the few who have not who tend to post comments. So we’re really pleased that you have taken the time to let us know and we’ll pass on your comments to the staff at the Breast Clinic. Thank you

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Last updated on 08 January 2014.

Information supplied by Bolton NHS Foundation Trust