Darlington Memorial Hospital

01325 380100 Hollyhurst Road , Darlington, County Durham, DL3 6HX
http://www.cddft.nhs.uk

4 out of 5 stars

Based on 240 ratings for this hospital

Urology

4 Stars

4 out of 5 stars

NHS Choices users' overall rating
Based on 240 ratings for this hospital

Cleanliness

4.5 out of 5 stars

(243 ratings)

Staff co-operation

4 out of 5 stars

(245 ratings)

Dignity and respect

4 out of 5 stars

(243 ratings)

Involvement in decisions

4 out of 5 stars

(236 ratings)

Same-sex accommodation

4 out of 5 stars

(192 ratings)

Reviews

265 total

  • Page 1 of 1

alf wilkinson gave Urology at Darlington Memorial Hospital a rating of 4 stars

appointments information

Throughout this course o treatment the notification of appointments has been unsatisfactory..
On occasions I have had to telephone to confirm an appointment due to the lack of delivery of the letter.
I have an appointment today and was made aware of the appointment by automatic telephone and later by text. The letter which should precede these has yet to arrive.
The letter is important as it provides information not given by telephone.
Please dont use the 'lost in the post excuse' again.

Visited in February 2017. Posted on 06 April 2017

Report as unsuitable

Darlington Memorial Hospital replied on 11 April 2017

Dear Mr Wilkinson

Thank you for providing feedback on your recent experience of the appointment system in Urology at Darlington Memorial Hospital.

I am very sorry to hear that you were unhappy with your experience on this occasion and we will make sure your feedback is passed to the Patient Booking Manager.

We would welcome the opportunity to discuss your concerns with you and if you would like to contact us with your name and some more details it would enable the Matron/Manager to look into your concerns for you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is cdda-tr.patientexperiencecddft@nhs.net and you can make a formal complaint via this email address.

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team
County Durham and Darlington NHS Foundation Trust
Tel: 0800 7835774

Report as unsuitable

Doug Roberts gave Urology at Darlington Memorial Hospital a rating of 5 stars

Appreciation of care recieved

I was admitted to Ward : DMH Surgical Short Stay on 29 Dec 16 where I received caring and professional attention throughout my stay, all information and advice was given in a clear and understandable way and delivered in a friendly manner that made me a nervous patient, feel confident and relaxed. Thank you to all concerned.

Visited in December 2016. Posted on 31 December 2016

Report as unsuitable

Darlington Memorial Hospital replied on 03 January 2017

Dear Mr Roberts

Thank you for providing feedback on your admission to the Surgical Short Stay Unit at Darlington Memorial Hospital.

I am very pleased to hear that you had a positive experience and that you are happy with the care you received.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the Ward Manager to pass onto the staff on your behalf. I know they will be encouraged by your positive comments.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team
County Durham and Darlington NHS Foundation Trust
Tel: 0800 7835774

Report as unsuitable

Stan M gave Urology at Darlington Memorial Hospital a rating of 5 stars

Day Surgery (Urology)

I was at Darlington Memorial Hospital DC Day Surgery (Urology) for a minor operation. Prior to the operation, I talked to the assigned nurse for my stay, the surgeon and the anaesthetist. They put my mind at rest by clearly explaining what would happen during the operation and they clearly answered all my questions. I found Ward 11 and the operating theatre to be clean, comfortable and well managed. The operation and recovery went well. The surgeon came round afterwards to see how I was and discussed what they had found and performed. The nurse gave me lots of information on wound management, pain control and advice on what I should not do for a while. All very useful and clearly explained. Pain control was excellent following the advice given. The wound has healed well and I am a lot more comfortable now.

I found all the staff to be very friendly, efficient, and concerned with any my needs. Communication with the staff is excellent. Everything seemed to be well organised. I could not have wished for a better place for my operation and I am happy to recommend it to anybody else. Many thanks to the hardworking, professional and friendly staff.

Visited in February 2016. Posted on 05 March 2016

Report as unsuitable

Darlington Memorial Hospital replied on 08 March 2016

Thank you for providing feedback on your recent visit to Darlington Memorial Hospital and in particular the Day Surgery Unit.

I am very pleased to hear that you had a positive experience and that you are happy with the care you received.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your very kind comments will be shared with the Ward Manager to pass onto the staff on your behalf. I know they will be encouraged by your positive comments.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team
County Durham and Darlington NHS Foundation Trust
Tel: 0800 7835774

Report as unsuitable

Anonymous reviewed Urology at Darlington Memorial Hospital

Visit to urology

I attended Darlington Memorial Urology Deparment on the 5th November2015.
I was there for an ultrasound scan, X-ray and then followed by a flexible cystoscope.

I was extremely satisfied with my treatment on that day. All staff were courteous, pleasant and professional. At all times I was treated with care, respect and dignity.

Thank you to all staff .

Visited in November 2015. Posted on 06 November 2015

Report as unsuitable

Darlington Memorial Hospital replied on 10 November 2015

Thank you for providing feedback on your recent visit to the Urology department at Darlington Memorial Hospital.

I am very pleased to hear that you had a positive experience and that you are happy with the care you received.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the Servcie Manager to pass onto the staff on your behalf. I know they will be encouraged by your positive comments.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team
County Durham and Darlington NHS Foundation Trust
Tel: 0800 7835774

Report as unsuitable

Anonymous gave Urology at Darlington Memorial Hospital a rating of 4 stars

Urology procedure

I visited the urology department for ultrasound scan and X-ray followed by a flexible cystoscope.I am very satised with my treatment.

All staff were pleasant and professional. I was treated with care and dignity throughout the whole experience.

Thank you to all staff ,nurses, volunteer and consultant

Visited in November 2015. Posted on 06 November 2015

Report as unsuitable

Darlington Memorial Hospital replied on 10 November 2015

Thank you for providing feedback on your visit to the Urology department at Darlington Memorial Hospital.

I am very pleased to hear that you had a positive experience and that you are happy with the care you received.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the Service Manager to pass onto the staff on your behalf. I know they will be encouraged by your positive comments.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team
County Durham and Darlington NHS Foundation Trust
Tel: 0800 7835774

Report as unsuitable

glyn gave Urology at Darlington Memorial Hospital a rating of 5 stars

cystoscopy

Hi,I had to go today for a cystoscopy and was very shy and nervous.All these fears were put at ease with the care of all the staff in the unit.I would say to anyone dont worry at all.Big thankyou to staff.

Visited in November 2015. Posted on 21 November 2015

Report as unsuitable

Darlington Memorial Hospital replied on 24 November 2015

Thank you for providing feedback on your recent experience at Darlington Memorial Hospital and the Urologuy service.

I am very pleased to hear that you had a positive experience and that you are happy with the care you received.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the Matron to pass onto the staff on your behalf. I know they will be encouraged by your positive comments.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team
County Durham and Darlington NHS Foundation Trust
Tel: 0800 7835774

Report as unsuitable

  • Page 1 of 1

Last updated on 18 June 2010.

Information supplied by County Durham and Darlington NHS Foundation Trust