Birmingham Dental Hospital and School of Dentistry

0121 466 5555 5 Mill Pool Way , Birmingham (SatNav B5 7SA), B5 7EG
http://www.bhamcommunity.nhs.uk/dental-hospital

3.5 out of 5 stars

Based on 88 ratings for this hospital

General dental treatment

3.5 Stars

3.5 out of 5 stars

NHS Choices users' overall rating
Based on 88 ratings for this hospital

Cleanliness

4.5 out of 5 stars

(79 ratings)

Staff co-operation

3.5 out of 5 stars

(80 ratings)

Dignity and respect

4 out of 5 stars

(79 ratings)

Involvement in decisions

4 out of 5 stars

(78 ratings)

Same-sex accommodation

4 out of 5 stars

(56 ratings)

Reviews

93 total

L.Holloway gave General dental treatment at Birmingham Dental Hospital and School of Dentistry a rating of 1 stars

So disappointed

Re arranged the day to drive hour ana half through a very busy Birmingham for my daughter to have two teeth taken out due to a needle phobia under sedation only to get here wait half hour after appointment time to be called through to be told there isnt enough staff to do the procedure. At 10.30 you would think they would know this and would have phoned to cancel. Dragging a exstremely nervous teenager who has to rearrange a important exam to a different day to come here only to be turned away is disgusting.

Visited in June 2017. Posted on 15 June 2017

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Birmingham Dental Hospital and School of Dentistry replied on 15 June 2017

Dear Mr/Ms Holloway

I am sorry to read of your disappointing experience and would welcome the opportunity to look into how and why your daughter's appointment was not cancelled in a timely manner. Please do get in touch with me so that I can take more details from you. I can be contacted via email Alison.last@bhamcommunity.nhs.uk or phone 0121 466 7128.

I look forward to hearing from you soon, and again apologise for the inconvenience caused and any upset for your daughter.

Kind regards

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

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Sandra Harvey gave General dental treatment at Birmingham Dental Hospital and School of Dentistry a rating of 3 stars

Information and communication

Appointment letter had only half the information printed, no directions how to get there.
On arrival at hospital, 8.45am, when I finally found toilets, they were not very clean. Did not like the prayer room being close to ladies toilets. I noticed that all the nurses calling patients in at the oral medicine, only stood at doorway to call names, so that it was very difficult to hear your name called. I moved seats 3 times so that I could hear.

I was disappointed I never saw consultant as named on my appointment letter, although who I saw was pleasant. I think information booklets should be given to inform patients of their diagnosis and how to treat it, as you cannot remember eveything when you are there.

Visited in June 2017. Posted on 21 June 2017

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Birmingham Dental Hospital and School of Dentistry replied on 23 June 2017

Dear Ms Harvey

Thank you for your feedback about your visit to Birmingham Dental Hospital. I am sorry the environment and your appointment letter did not meet your expectations. Our appointment letters contain the address and post code for the hospital, and the Trust website offers more information including a map and a leaflet with bus and train details: http://www.bhamcommunity.nhs.uk/patients-public/birmingham-dental-hospital/how-to-get-here/
I am sorry if you were unaware of or did not see this ahead of your visit.

I apologise that you found the toilets were not clean when you visited. I have asked for the cleaning schedule to be checked and the situation to be monitored. I do hope you located alternative facilities during your visit.

Following your feedback, the staff working in the clinics on the ground floor have been reminded of the importance of speaking clearly and loudly when calling patients, as the acoustics in the main atrium can make it difficult for some patients to hear. Thank you for letting us know that this was the case when you visited.

Colleagues in the oral medicine department have been reminded that patients must have time to ask any questions they may have about their appointment and condition, and where there is no printed leaflet available about their specific condition, to offer alternative sources of approved information, and to write this down for patients where appropriate.

May I once again thank you for your feedback

Kind regards

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

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Anonymous gave General dental treatment at Birmingham Dental Hospital and School of Dentistry a rating of 5 stars

Excellent service!

I have seen 4 dentists in 2 days and had quite extensive treatment on my front tooth! I must say, they were all incredible, from the dentists themselves, to the nurses, radiology and the reception staff! This is the least painful and traumatic experience I have ever had at a dentist so I would highly recommend. Thank you all so much for your help, it's very much appreciated especially when in pain!! I look forward to coming back in a few weeks to have the treatment finished by your students!

Visited in June 2017. Posted on 28 June 2017

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Birmingham Dental Hospital and School of Dentistry replied on 29 June 2017

Thank you for taking time to post your feedback about your recent experience at Birmingham Dental Hospital. Your feedback has been shared widely with colleagues involved in your care and treatment. I hope your treatment is concluded successfully over the next few weeks and everything is to your satisfaction.

Kind regards

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

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Clare wakelam gave General dental treatment at Birmingham Dental Hospital and School of Dentistry a rating of 5 stars

Wisdom tooth removal

Booked in for 9am for wisdom tooth removal.
Absolutely brilliant staff. Swift,efficient.
Called me in bang on 9am, sat me down and got to work so fast I didn't have time to be nervous.
Talked through the aftercare and I was all finished by 9.15am!

Serve complain is, the hospital leaflet I was given ...the sat nav postcode ref is incorrect . Had me driving down pebble mill road in very bad rush hour traffic. I was nearly in tears thinking I would miss my appointment.
To add to that I didn't see one road sign for dental hospital.
Then the car parking system/machines are horrific
Really difficult to use (had to ask someone) and basically just a hospital profit making scheme in my opinion.
You have to guess how long you need to park for or risk getting finned.
I had no idea so paid £4.50 for 4 hours.
I was out in 40 mins!

Visited in February 2017. Posted on 08 February 2017

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Birmingham Dental Hospital and School of Dentistry replied on 10 February 2017

Dear Ms Wakelam

Thank you for taking time to post your feedback, which is very valuable to us. I am delighted to read of your positive experience of the clinical care and treatment you received. I would like to look into the matter of the incorrect satnav information as our leaflets have been updated recently, and would be grateful if you could get in touch with me (my details are below) so I can find out more.

Your comments about the lack of road signs will be discussed with the Trust Estates Team to see how the local authority can support us with better road signage.

We are aware of patients' concerns about the pay and display car parking arrangements and are currently investigating the possibility of installing a different system to allow patients to pay only for the specific time used.

I look forward to speaking with you about the leaflet you received, and I apologise for the anxiety you experienced when approaching and parking at the hospital.

Yours sincerely

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

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Emily 810 gave General dental treatment at Birmingham Dental Hospital and School of Dentistry a rating of 5 stars

Emergency visit February 2017

The service was fantastic, from reception to assessment to x-ray and extraction. Have been in pain since October, went to my own dentist, doctors, had blood test the whole lot but still in severe pain. Went to Dental Hospital as a last resort as I just wanted pain to stop. The staff doing assessment never stopped until they located what was causing these severe pain, x-ray staff were super quick. I then had the extraction which I was very nervous about as I have never had an extraction before but no need to worry once again the staff member was absolutely brilliant talked me through what was happening kept reassuring me during the extraction, the nurse assisting was also very reassuring, took about 90secs to get the tooth out. I am now pain free was back at work that afternoon. After not sleeping well for over 4 months I finally got a good night's sleep. I would definitely recommend the Dental Hospital, you may have to wait a while but once in the system you will get excellent treatment. Nothing but praise and respect for all the staff at Birmingham Dental Hospital and the NHS.

Visited in February 2017. Posted on 11 February 2017

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Birmingham Dental Hospital and School of Dentistry replied on 11 February 2017

Dear Emily

Thank you for taking time to post feedback about your recent visit to Birmingham Dental Hospital. I am pleased to read of your positive experience. Your comments will be shared with the staff involved in your care and treatment.

Thank you again for getting in touch.

Yours sincerely

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

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Pincher Martin gave General dental treatment at Birmingham Dental Hospital and School of Dentistry a rating of 5 stars

Fast, effective, kindly treatment

I had a broken tooth which my local dentist could not remove and he referred me to the Dental Hospital. I got a appointment quite quickly and attended. The dentist and their assistant were both very kind - I do not like injections! The dentist was able to remove the tooth without making any incision in my jaw. Now, four days later, my mouth is back to normal.

I am very happy with the treatment I received.

Pity the parking meters did not work well - wouldn't take cards. Fortunately my wife found enough coins to pay for our parking.

Visited in February 2017. Posted on 12 February 2017

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Birmingham Dental Hospital and School of Dentistry replied on 13 February 2017

Dear Mr Pincher

Thank you for your feedback about Birmingham Dental Hospital. I'm sorry your experience at the car parking meters was disappointing, and I will ask the company which manages the car park whether all 3 of the payment machine card readers were not functioning or whether your feedback relates to one machine which requires attention.

I am delighted to read that you are now fully recovered from your treatment. I will also pass on your feedback about your care and treatment to the Oral Surgery Team.

Kind regards

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

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H gill reviewed General dental treatment at Birmingham Dental Hospital and School of Dentistry

Trying to make an appointment

Unbelievable wait tried to make an appointment . Waited 10 minutes for option 3 who told me I needed option 1 another wait of 30 minutes? Waited 15 minutes being told I was 1st in the queue, then out of nowhere I got the engaged tone!!

Same thing happened on Tuesday 31 May 2017 waited 39 minutes then got the engaged tone. How frustrating I only want to make an appointment!!!!!!!!

Not sure what's happening??? I called at 9.00am in the morning.

Visited in February 2017. Posted on 02 June 2017

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Birmingham Dental Hospital and School of Dentistry replied on 04 June 2017

Dear Patient

I am sorry to read of your disappointing experience and would like the opportunity to look into this. Please contact me via email Alison.last@bhamcommunity.nhs.uk or phone 0121 466 7128 so that I can take more details. I would also like to resolve your appointment booking query, and will be able to do this once you have been in touch.

If I am unable to answer your call immediately, please do leave a message and I will call you back within one working day.

I look forward to hearing from you soon.

Kind regards

Alison Last
Associate Director of Patient Experience
Bham Community Healthcare NHS Foundation Trust

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John Howlett gave General dental treatment at Birmingham Dental Hospital and School of Dentistry a rating of 5 stars

My Broken Tooth

i went to my dentist to have a tooth pulled out but on trying to removed it the dentist broke the tooth leaving half of it still in my mouth. so the dentist phoned the Birmingham dental and managed to get me an appointment the next day at 9.30am i arrived at 8.45am i went to the desk to book in and was told to sit in the chairs in the lobby 10 minutes later they called my name i was seen by a dentist had xrays all was explained to me what was going to be done and the affending tooth was removed all within 2 hours the dentist were all excellent the nurses were all very careing friendly and helpful. i would like to say a big thank you to you all

Visited in December 2016. Posted on 16 December 2016

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Birmingham Dental Hospital and School of Dentistry replied on 19 December 2016

Dear Mr Howlett

Thank you for taking time to leave your feedback and I am delighted to read of your positive experience when visiting Birmingham Dental Hospital. Your comments have been shared with the team working in the Primary Care Service.

May I take this opportunity to wish you a speedy recovery following your extraction.

Kind regards

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

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imran akhtar gave General dental treatment at Birmingham Dental Hospital and School of Dentistry a rating of 5 stars

no complaints

I was referred here by NHS 111 and given an "appointment" for 9am on a Tuesday 6th Dec. On arrival, I had to register and I got the impression that communication between the 111 service and the dental hospital isn't great. 30min after arrival, I was assessed by a lovely dentist and sent for x-ray. The waiting time at x ray was about 45minute after which i was sent back to the clinical area. After 20 or so minutes, I was seen again by the same dentist who studied my xray and explained all my treatment options. They took their time and made sure I was well informed by entertaining questions. Back to the waiting area, I waited for 15min before I was seen to by a 5th year student for actual treatment. Given the training environment, I found this was an understandable repetition of the earlier assessment where my option were explained once again as were the treatment plans. The student then needed to explain their intended course of treatment to a senior dentist prior to proceeding. The student was fantastic and their bedside manner very good though I could see they were slightly nervous. They were also very hungry as I could hear their belly rumble! Post treatment care was also explained very well and the receptionist were helpful on the way out. I left the hospital at 1200. It needs to be said at this point that the hospital serves an extremely large catchment area and I get the impression from the signage and tired staff that this rush is a daily occurrence. Even at 9am, both the main waiting area and later the x ray area seating was busy. With this and the general pressure on the NHS in mind, I think the service I received was excellent and I honestly can not fault it. I'm sorry for the essay.

Visited in December 2016. Posted on 07 December 2016

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Birmingham Dental Hospital and School of Dentistry replied on 09 December 2016

Dear Imran Akhtar

Thank you for your comments about the positive experience you had when visiting Birmingham Dental Hospital. The clinical teams at the hospital work hard to see patients in the most timely way possible, and to provide the best possible care they can. Thank you for your patience whilst being seen by a student dentist; the treatment can take a little longer, however the supervision provided ensures that students and their patients are fully supported to get the best possible treatment and outcome.

I wish you a speedy recovery from your treatment.

Kind regards

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

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Emma Oneill gave General dental treatment at Birmingham Dental Hospital and School of Dentistry a rating of 3 stars

My little girl

My little girl had to have two teeth out after treatment on them had not worked. Everything leading up to the operation was great although I had to email the hospital about my appointment as no letter came. The day of the operation came and the nurse that checked us in the dentist and their team were fantastic could I do no more for use. When she went into recovery that was a different story. As she is only 5 she was distressed they gave me a cup of water and a booklet and Left me to it on a chair . They cared more about talking and worrying that they may not finish on time. I felt uncared for and in the way as they kept saying you can go home now even though she was still bleeding and distressed. You had to think long and hard about the treatment in your recovery room as it lets you now

Visited in November 2016. Posted on 09 December 2016

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Birmingham Dental Hospital and School of Dentistry replied on 09 December 2016

Dear Emma ONeill

Than you for your feedback and I am sorry your experience was mixed and you felt rushed and uncared for when your daughter was in the recovery phase of her visit. In order to investigate this fully, I would welcome the opportunity to discuss the situation in detail and to make sure that relevant staff receive feedback on your experience, and any necessary changes and improvements are made.

Please do contact me via email Alison.last@bhamcommunity.nhs.uk or phone me on 0121 466 7128

In the meantime I do hope your daughter has made an excellent recovery from her surgery.

I look forward to hearing from you

Kind regards

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

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Last updated on 19 September 2016.

Information supplied by Birmingham Community Healthcare NHS Foundation Trust