Birmingham Dental Hospital

Telephone: 0121 466 5000
Address: St Chad's Circus, Birmingham, B4 6NN
Website: http://www.bhamcommunity.nhs.uk/dental-hospital

3.5 out of 5 stars

Based on 106 ratings for this hospital

General dental treatment

3.5 Stars

3.5 out of 5 stars

NHS Choices users' overall rating
Based on 106 ratings for this hospital

Cleanliness

4 out of 5 stars

(101 ratings)

Staff co-operation

3.5 out of 5 stars

(105 ratings)

Dignity and respect

4 out of 5 stars

(104 ratings)

Involvement in decisions

3.5 out of 5 stars

(101 ratings)

Same-sex accommodation

4 out of 5 stars

(80 ratings)

Reviews

248 total

Miss Smith gave General dental treatment at Birmingham Dental Hospital a rating of 1 stars

Shocking.

Was refereed here by my 3 year olds daughters dentist to have her tooth out as an emergency as she's had 3 abscesses under it in the space of a couple of months. Arrived there at 7.30AM with a referral letter thinking I'd been seen in a few hours as we was a referral. Come half past 12 my daughter still hadn't been seen by anyone! Having been up since 5, traveling an hour with 2 kids and greeted by a women when asked how many people was in front just be fobbed off with any old number it's safe to say we'd had enough And went home! I'm a very patient person and this place certainly tested mine! I wouldn't recommend this place to my worst enemy. Think the staff should start realising somethings wrong when several people start falling to sleep in the waiting room! Never will I again come to or advise anyone to come to this place. I wouldn't even waste the 3000 letters that the review gives you to write about this place. Good luck to anyone that has to go here you going to need it.

Visited in February 2015. Posted on 18 February 2015

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Birmingham Dental Hospital replied on 19 February 2015

Dear Miss Smith

I am sorry to read of your disappointing experience during your visit to Birmingham Dental Hospital with your daughter. It isn't clear from your feedback whether you attended the Primary Care (walk in) service of the hospital or whether you understood your daughter had been referred by her dentist. If a formal referral had been received, your daughter would have been offered an appointment, but it sounds from your description as though you attended the Primary Care walk-in service for which patients who require urgent dental care attend without a booked appointment, and are seen in the order of registration.

When attending the primary care walk in service, patients are provided with a numbered ticket on arrival and wait to be seen in ticket order. This system allows us to respond to a limited number of patients who require urgent dental treatment each day who attend without a pre-booked appointment. This arrangement can mean that some patients may wait some time to be seen.

I should also explain that other patients also attend the same clinical area for booked follow-up appointments which can give the impression that patients are not seen in ticket order, and can lead to the frustrations you describe. I am very sorry if you were not made aware of the possible waiting time for you and your daughter and of the likelihood of other patients who arrive later than you being seen ahead of you.

We are concerned that your daughter may still not have received the treatment she requires. I urge you to please contact Helen Fisher, General Manager at the hospital by phone on 0121 466 5319 or email helen.fisher@bhamcommunity.nhs.uk Helen Fisher will be happy to arrange a time for your daughter to be assessed. Alternatively you are welcome to contact me, Alison Last, Associate Director of Patient Experience on 0121 466 7128 or email alison.last@bhamcommunity.nhs.uk and I can liaise with the hospital on your behalf to resolve this matter.

Please be assured your feedback and your daughter's dental care and treatment are important to us, and I hope you will contact either Helen Fisher or me at your earliest convenience to resolve this matter.

Yours sincerely
Alison Last
Associate Director of Patient Experience

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Anonymous reviewed General dental treatment at Birmingham Dental Hospital

Can't book an initial appointment

I have become frustrated trying to book an initial appointment for my daughter over the telephone, on the appointment line (0121 466 5555). I was told I couldnt book an appointment until I had a letter, now that I have the letter I have tried calling twice - I've been on hold for 7 minutes on both calls and hung up.

There is no info about where you are in the queue and it feels like nobody is ever going to answer. I kept hearing automated messages, first from a lady, then back to a man's voice - it then starts ringing but goes back to an automated message.

I have even tried ringing the Switchboard and it just rings out.

I still haven't been able to make an appointment for my daughter.

Visited in January 2015. Posted on 06 January 2015

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Birmingham Dental Hospital replied on 06 January 2015

Dear Patient

I am sorry you have experienced difficulties contacting the appointments office of Birmingham Dental Hospital. This is disappointing and I would like to sincerely apologise for the frustration you describe in your comments.

The Customer Services Team will be happy to assist you in contacting the Dental Hospital, and you may wish to contact them by free phone on 0800 917 2855 between 9am and 5pm Monday to Friday. The team have been advised of your feedback and will be expecting your call.

The Dental Hospital is aware that patients have experienced difficulties contacting the appointments office and is working hard to improve the situation. Your feedback has been shared with relevant managers so that they are aware of the ongoing difficulties and resulting dissatisfaction.

Thank you for giving your feedback and I trust the Customer Service Team will be able to resolve the situation for you when you call.

Alison Last
Associate Director of Patient Experience.

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Anonymous gave General dental treatment at Birmingham Dental Hospital a rating of 3 stars

going back thesame day with different time

We just went there today, been there since 5am to be line up early for emergency treatment but when they already check my husband, he is a cancer patient and they all ready check if he allowed to remove his tooth and he pass for a blood test result but they put us in appointment in afternoon since were place in a line which is no. 1 ticket we just dissapointed,they should be sort him out early since we already there & we spend taxi to get there early and after that that we will going back in afternoon about 3:30 which is long hours to wait so we decide to go back home, its hard to my husband coz he is a cancer patient and easily get tired and aside from that waste of time & money coz we dont have a car to keep us coming back there...

Visited in January 2015. Posted on 09 January 2015

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Birmingham Dental Hospital replied on 19 January 2015

I am sorry you found your wait yesterday at Birmingham Dental Hospital difficult for you and your partner. It is not possible to respond directly to your concerns here as more information is needed to be able to look into why you were recalled for a later appointment on the same day, and not given immediate treatment or asked to return for follow up on a different day. I would welcome the opportunity to talk to you and your partner about your experience, and ask you to email me via Alison.last@bhamcommunity.nhs.uk or telephone 0121 466 7128 and ask specifically for me.

Alison Last
Associate Director of Patient Experience

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Csharonm gave General dental treatment at Birmingham Dental Hospital a rating of 4 stars

Second visit was a huge improvement

Visited yesterday on an emergency and the nurse on reception was beyond rude and unhelpful, however, after complaining yesterday when I got home the difference today was unbelievable. The staff were friendly and thoughtful they removed a very stubborn wisdom tooth with beat efficiency, the dentists training was lovely and when the consultant had to take over due to it's stubbornness, they were informative and lovely making sure I was aware if what was going on and at no time was I in pain. I had to be out by a certain time and the staff get me updated on the time and they made sure I made m appointment later that day. I have a real fear of dentists before today, I can say after today. Am hoping this will have gone, thank you all involved .

Visited in November 2014. Posted on 27 November 2014

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Birmingham Dental Hospital replied on 28 November 2014

Thank you for providing us with feedback on your visit to Birmingham Dental Hospital. I am sorry your initial visit was disappointing, and thank you for raising your concerns at the time to allow appropriate action to be taken. I am pleased to read your second visit went well, and staff were thoughtful, attentive and informative throughout your appointment. I hope you are now recovering well from your extraction.

Alison Last
Associate Director of Patient Experience

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Julie gave General dental treatment at Birmingham Dental Hospital a rating of 5 stars

Extremely satisfied

My own dentist made this oppointment for me having started but failed to remove a back tooth. I got in the following morning didn't have too long to wait, but then told it was a bit more involved and needed surgical. My dentist managed to get someone to see me, I wish I could remember the hospital dentist's name as I wanted to thank the person I saw. The hospital dentist was so kind and reassuring. The total elapsed time from referral by my local dentist to completion of treatment by the dental hospital was 20 hours. An incredible performance. Well done to all concerned.

Visited in October 2014. Posted on 25 October 2014

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Birmingham Dental Hospital replied on 27 October 2014

Thank you for taking time to post your feedback. We value all the feedback we receive from patients. In order to be sure to forward your thanks to the dentist involved in your treatment, please phone our Customer Service Team on 0800 917 2855 or email contact.bchc@nhs.net with your hospital number, NHS number or if you do not have your hospital number available, your name & date of birth.

We look forward to hearing from you again soon.

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Trust

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Tracey gave General dental treatment at Birmingham Dental Hospital a rating of 5 stars

Wonderful staff

my little boy attended here on the 8th Oct 2014 and he loved it! all the staff are lovely even the receptionist after a few weeks helped me sort my sons appt out even though she was working through her lunch!

Stars everyone of them

Visited in October 2014. Posted on 26 November 2014

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Birmingham Dental Hospital replied on 27 November 2014

Thank you for posting your feedback about the staff who looked after you and your son during your visit to Birmingham Dental Hospital in October. I am very pleased you found staff to be helpful in arranging your son's appointments, and that your son has been left with such a positive feeling about visiting our hospital. Your comments have been passed to the paediatric team and reception staff.

Alison Last
Associate Director of Patient Experience

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Joe gave General dental treatment at Birmingham Dental Hospital a rating of 5 stars

Every one of You Deserve an Award.

I attended the Hospital yesterday as I had an abscess on my gum, when entering I was met by polite door staff who showed me the sign in area, the signed in quickly and politely all with a smile. The dental team who done the work were polite and always treated you as a person.

Never in my 55 years have I been treated so good anywhere in the NHS.
You are a credit and only if the NHS was run the way you run the Dental Hospital then there would be little complaint, you have restored my faith.
Thanking you with all my heart.
"all the best"
Joe O'Donnell

Visited in September 2014. Posted on 05 September 2014

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Birmingham Dental Hospital replied on 05 September 2014

Thank you for this delightful feedback about your positive experience at Birmingham Dental Hospital. Your feedback has been shared with the reception and clinical staff involved in your visit and with senior clinical colleagues and managers. The staff at the hospital strive to provide an excellent patient experience and we are all grateful to you for taking time to give this feedback.

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Mr stuart gave General dental treatment at Birmingham Dental Hospital a rating of 5 stars

absolutely superb quality of care

We from the moment I walked in at Birmingham dental clinic every member of staff was polite and helpful in every way. I actually got I tooth out, the only thing waited around four hrs and I was one of the first there but hey the care more than made up for the wait I do it all again and when I got my tooth out there was a team of three one guy two woman what a laugh we had. they were very comforting and respectful polite to me can't fault them well done team superb job if these three was part of a dental team in the real world I would deffently sign up or register with there practise

Visited in September 2014. Posted on 19 September 2014

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Birmingham Dental Hospital replied on 19 September 2014

This is lovely feedback, thank you for taking time to post your comments. We welcome feedback on all of our services, and should you need to visit the Dental Hospital at any time in the future, please do return to the NHS Choices site to tell us of your experience. Thank you.

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Emma gave General dental treatment at Birmingham Dental Hospital a rating of 5 stars

Wonderful service.

I just felt that due to the service I received on the 24th Sept 14, I had to write to say Thank you. I attended the reception dept and was greeted by a lady who checked her PC and their was some confusion with my appointment date. This was not a problem as she contacted a staff nurse who was aware of my case from the contact with my dentist the day previous. I had to wait a while, this was no problem as I could see the staff were very busy. When my turn came I was introduced to a man. He was very good and insured me that I would have my wisdom tooth root extraction today.( music to my ears ). I has been suffering for a long time. I was sent to X-ray. A very efficient lady booked me in and in no time I was seen by a kind lady who explained this procedure to me. After X-ray I went back down stairs so they could check my X-ray. I was then escorted by a kind HCSW . I waited in a room to be called for my oral surgery. When it was my turn a smashing lady introduced herself to me . They also said that I has a dentist who was very good and that I was in safe hands. I felt very confident with the two of them. The full procedure was explained with the consequences of what could happen with nerve pain etc. A student asked permission if it would be alright if she observed, a delightful lady. We had a little chat whilst equipment was being set up. Thank you so much for making what is a unpleasant experience a more pleasant one. I work in the NHS myself and to be a patient and receive outstanding service is great. keep up the good work. The after care advice was great. God bless. A very happy patient. Emma. Xx

Visited in September 2014. Posted on 25 September 2014

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Birmingham Dental Hospital replied on 26 September 2014

Thank you for making time to give us your feedback, which has been shared with the teams you came into contact with. I am always keen to understand what makes the experience especially positive or especially negative for patients so that we can learn and continue to develop and improve. I can see from your feedback the elements which made a difference were that staff took time to introduce themselves, to build trust and explain everything which helped you to feel safe throughout the visit. I will ensure your feedback is used in reflection and training programmes for other staff to learn from. Thank you again, Alison Last, Associate Director of Patient Experience, Bham Community Healthcare Trust.

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Anonymous gave General dental treatment at Birmingham Dental Hospital a rating of 5 stars

my experiance at dental hospital

Having visited the hospital today and had a tooth extracted. I would like to commend all the staff that I had contact with first rate. They where courteous and professional. I had arrived at the hospital at 6.55am and was seen at approx. 10.00 am eventually left at 11.45 am. Which I thought was very good. I think you all do an excellent job. Thank you very much.

Visited in June 2014. Posted on 06 June 2014

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Birmingham Dental Hospital replied on 17 June 2014

Thank you for your feedback about your visit to Birmingham Dental Hospital Primary Care Service. I apologise for the delay in responding to your feedback and sharing it with the team; the delay has been caused by a technical problem which has now been resolved.

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Last updated on 05 September 2011.

Information supplied by Birmingham Community Healthcare NHS Trust