Birmingham Dental Hospital

Telephone: 0121 466 5000
Address: St Chad's Circus, Birmingham, B4 6NN
Website: http://www.bhamcommunity.nhs.uk/dental-hospital

3.5 out of 5 stars

Based on 107 ratings for this hospital

General dental treatment

3.5 Stars

3.5 out of 5 stars

NHS Choices users' overall rating
Based on 107 ratings for this hospital

Cleanliness

4 out of 5 stars

(100 ratings)

Staff co-operation

4 out of 5 stars

(103 ratings)

Dignity and respect

4 out of 5 stars

(102 ratings)

Involvement in decisions

4 out of 5 stars

(100 ratings)

Same-sex accommodation

4 out of 5 stars

(77 ratings)

Reviews

236 total

Csharonm gave General dental treatment at Birmingham Dental Hospital a rating of 4 stars

Second visit was a huge improvement

Visited yesterday on an emergency and the nurse on reception was beyond rude and unhelpful, however, after complaining yesterday when I got home the difference today was unbelievable. The staff were friendly and thoughtful they removed a very stubborn wisdom tooth with beat efficiency, the dentists training was lovely and when the consultant had to take over due to it's stubbornness, they were informative and lovely making sure I was aware if what was going on and at no time was I in pain. I had to be out by a certain time and the staff get me updated on the time and they made sure I made m appointment later that day. I have a real fear of dentists before today, I can say after today. Am hoping this will have gone, thank you all involved .

Visited in November 2014. Posted on 27 November 2014

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Birmingham Dental Hospital replied on 28 November 2014

Thank you for providing us with feedback on your visit to Birmingham Dental Hospital. I am sorry your initial visit was disappointing, and thank you for raising your concerns at the time to allow appropriate action to be taken. I am pleased to read your second visit went well, and staff were thoughtful, attentive and informative throughout your appointment. I hope you are now recovering well from your extraction.

Alison Last
Associate Director of Patient Experience

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Julie gave General dental treatment at Birmingham Dental Hospital a rating of 5 stars

Extremely satisfied

My own dentist made this oppointment for me having started but failed to remove a back tooth. I got in the following morning didn't have too long to wait, but then told it was a bit more involved and needed surgical. My dentist managed to get someone to see me, I wish I could remember the hospital dentist's name as I wanted to thank the person I saw. The hospital dentist was so kind and reassuring. The total elapsed time from referral by my local dentist to completion of treatment by the dental hospital was 20 hours. An incredible performance. Well done to all concerned.

Visited in October 2014. Posted on 25 October 2014

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Birmingham Dental Hospital replied on 27 October 2014

Thank you for taking time to post your feedback. We value all the feedback we receive from patients. In order to be sure to forward your thanks to the dentist involved in your treatment, please phone our Customer Service Team on 0800 917 2855 or email contact.bchc@nhs.net with your hospital number, NHS number or if you do not have your hospital number available, your name & date of birth.

We look forward to hearing from you again soon.

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Trust

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Tracey gave General dental treatment at Birmingham Dental Hospital a rating of 5 stars

Wonderful staff

my little boy attended here on the 8th Oct 2014 and he loved it! all the staff are lovely even the receptionist after a few weeks helped me sort my sons appt out even though she was working through her lunch!

Stars everyone of them

Visited in October 2014. Posted on 26 November 2014

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Birmingham Dental Hospital replied on 27 November 2014

Thank you for posting your feedback about the staff who looked after you and your son during your visit to Birmingham Dental Hospital in October. I am very pleased you found staff to be helpful in arranging your son's appointments, and that your son has been left with such a positive feeling about visiting our hospital. Your comments have been passed to the paediatric team and reception staff.

Alison Last
Associate Director of Patient Experience

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Joe gave General dental treatment at Birmingham Dental Hospital a rating of 5 stars

Every one of You Deserve an Award.

I attended the Hospital yesterday as I had an abscess on my gum, when entering I was met by polite door staff who showed me the sign in area, the signed in quickly and politely all with a smile. The dental team who done the work were polite and always treated you as a person.

Never in my 55 years have I been treated so good anywhere in the NHS.
You are a credit and only if the NHS was run the way you run the Dental Hospital then there would be little complaint, you have restored my faith.
Thanking you with all my heart.
"all the best"
Joe O'Donnell

Visited in September 2014. Posted on 05 September 2014

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Birmingham Dental Hospital replied on 05 September 2014

Thank you for this delightful feedback about your positive experience at Birmingham Dental Hospital. Your feedback has been shared with the reception and clinical staff involved in your visit and with senior clinical colleagues and managers. The staff at the hospital strive to provide an excellent patient experience and we are all grateful to you for taking time to give this feedback.

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Mr stuart gave General dental treatment at Birmingham Dental Hospital a rating of 5 stars

absolutely superb quality of care

We from the moment I walked in at Birmingham dental clinic every member of staff was polite and helpful in every way. I actually got I tooth out, the only thing waited around four hrs and I was one of the first there but hey the care more than made up for the wait I do it all again and when I got my tooth out there was a team of three one guy two woman what a laugh we had. they were very comforting and respectful polite to me can't fault them well done team superb job if these three was part of a dental team in the real world I would deffently sign up or register with there practise

Visited in September 2014. Posted on 19 September 2014

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Birmingham Dental Hospital replied on 19 September 2014

This is lovely feedback, thank you for taking time to post your comments. We welcome feedback on all of our services, and should you need to visit the Dental Hospital at any time in the future, please do return to the NHS Choices site to tell us of your experience. Thank you.

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Emma gave General dental treatment at Birmingham Dental Hospital a rating of 5 stars

Wonderful service.

I just felt that due to the service I received on the 24th Sept 14, I had to write to say Thank you. I attended the reception dept and was greeted by a lady who checked her PC and their was some confusion with my appointment date. This was not a problem as she contacted a staff nurse who was aware of my case from the contact with my dentist the day previous. I had to wait a while, this was no problem as I could see the staff were very busy. When my turn came I was introduced to a man. He was very good and insured me that I would have my wisdom tooth root extraction today.( music to my ears ). I has been suffering for a long time. I was sent to X-ray. A very efficient lady booked me in and in no time I was seen by a kind lady who explained this procedure to me. After X-ray I went back down stairs so they could check my X-ray. I was then escorted by a kind HCSW . I waited in a room to be called for my oral surgery. When it was my turn a smashing lady introduced herself to me . They also said that I has a dentist who was very good and that I was in safe hands. I felt very confident with the two of them. The full procedure was explained with the consequences of what could happen with nerve pain etc. A student asked permission if it would be alright if she observed, a delightful lady. We had a little chat whilst equipment was being set up. Thank you so much for making what is a unpleasant experience a more pleasant one. I work in the NHS myself and to be a patient and receive outstanding service is great. keep up the good work. The after care advice was great. God bless. A very happy patient. Emma. Xx

Visited in September 2014. Posted on 25 September 2014

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Birmingham Dental Hospital replied on 26 September 2014

Thank you for making time to give us your feedback, which has been shared with the teams you came into contact with. I am always keen to understand what makes the experience especially positive or especially negative for patients so that we can learn and continue to develop and improve. I can see from your feedback the elements which made a difference were that staff took time to introduce themselves, to build trust and explain everything which helped you to feel safe throughout the visit. I will ensure your feedback is used in reflection and training programmes for other staff to learn from. Thank you again, Alison Last, Associate Director of Patient Experience, Bham Community Healthcare Trust.

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Anonymous gave General dental treatment at Birmingham Dental Hospital a rating of 5 stars

my experiance at dental hospital

Having visited the hospital today and had a tooth extracted. I would like to commend all the staff that I had contact with first rate. They where courteous and professional. I had arrived at the hospital at 6.55am and was seen at approx. 10.00 am eventually left at 11.45 am. Which I thought was very good. I think you all do an excellent job. Thank you very much.

Visited in June 2014. Posted on 06 June 2014

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Birmingham Dental Hospital replied on 17 June 2014

Thank you for your feedback about your visit to Birmingham Dental Hospital Primary Care Service. I apologise for the delay in responding to your feedback and sharing it with the team; the delay has been caused by a technical problem which has now been resolved.

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Jue_Priest gave General dental treatment at Birmingham Dental Hospital a rating of 5 stars

Visit on 22/05/2014 to have wisdom tooth extracted.

I visited Birmingham dental hospital on 22/05/2014 to have the rest of my wisdom tooth extracted as an emergency. I was in a lot of pain as my dentist had tried to extract the tooth the day before and could not achieve this, leaving my roots and rest of the tooth exposed, which was very painful. The dental staff and support staff at Birmingham dental hospital were absolutely brilliant and caring with me. They were totally professional and sensitive to the fact I was very nervous as the first attempt by my dentist had failed and left me in pain. The student dental nurses were lovely and so supportive, I am so grateful that they helped me through it. The dental surgeon, (I am sorry I do not know his name) but he carried out the procedure at 2.00 pm on 22/05/14 and my name is Mrs Julia Priestley, was completely brilliant, professional and caring and I cannot thank him enough. I am sure that you are proud to have such a dedicated, professional and kind team at your dental hospital, including all of your students. Thank you so much for helping me out of the pain I was in, please pass on my thanks to all. Thank you.

The only point I would ask you to look at if possible is that whilst I was waiting in the waiting area it did appear to me that some people who were also waiting to see a dentist did not appear to be in pain or discomfort with their teeth. I accept I may be wrong about this, some people hide their pain and discomfort well and I apologise if this is the case. However, I think some system of prioritizing people who are in real pain would be very wise and the right thing to do. Thank you all so much again. Kind Regards, Mrs Julia Priestley. xxx

Visited in May 2014. Posted on 23 May 2014

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Birmingham Dental Hospital replied on 24 May 2014

Thank you for taking time and trouble to give your feedback which will be shared with the team in Primary Care. It is very important to us that patients have a positive experience when visiting Birmingham Dental Hospital and that staff are courteous, professional and caring at all times. We are delighted this was the case during your visit. Thank you for your comments on how the service could be even better for patients. Your feedback will be discussed by the clinical and management team and any improvements possible made as a result.

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Patrick H gave General dental treatment at Birmingham Dental Hospital a rating of 3 stars

Great visit, apart from the dentist herself - very rude

Attended this morning as a filling had broken and was causing me pain.

Altogether a satisfactory visit, very efficient in terms of minimal delays.
The admittals staff were pretty brusque, but perhaps have to be, to limit the numbers trying to force their way in without having to wait like the rest of us in the freezing cold!

Flowed well from one department to another (reception, clinic, xray, back to clinic). Everybody was pleasant and efficient.

But the dentist who assessed me barely acknowledged me. She was very disrespectful, disinterested and cold in manner, not an attitude I have come across in a dentist in my 40 odd year experience. She put me wholly on edge.

In fact I didn't want her to do my treatment as I didn't trust her to do the best job, but only the professionalism of the assistant convinced me to go ahead. To be honest, the junior came across as the senior of the two.

After my tooth was temporarily filled, I wanted to request to start a course of treatment with a student - but her demeanor made her unapproachable and I am now left with instructions to somehow find a dentist myself and get a follow up appointment within a week, which is not what I want at all and not possible under my circumstances.

My previous visit to a dentist resulted in a growth which took 4 years to resolve so you can imagine I wasn't in a rush to go back. But for this to be my first experience when I did return is a mighty shame. All down to one person and their appalling attitude.

Visited in April 2014. Posted on 09 April 2014

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Birmingham Dental Hospital replied on 09 April 2014

Thank you for taking time to give your feedback and I am sorry you found the attitude of one dentist to be poor. It is pleasing to read of the professionalism of their colleague and that you were able to have the treatment you needed. It is extremely important to us that staff behave in a professional and courteous manner at all times, and therefore your feedback will be shared with the team working in the Primary Care Service to enable them to learn and improve where necessary. In order to assist you to find a local dentist to complete your treatment, please contact the Customer Service team on 0800 917 2855 or email contact.bchc@nhs.net and one of the team will pleased to help you.

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karen horsburgh gave General dental treatment at Birmingham Dental Hospital a rating of 5 stars

holiday toothache !!!!!!!!1

I had the unfortunate experience of toothache whilst on holiday this week , looked online and found the dental hospital , took the advice of the other reviews and turned up early (645 am) , doors opened at 730am , the first 15 ppl are seen in the morning , same in the afternoon , unlucky if ure no16 in the queue ! registration is from 9am , was pretty slow , saw the dentist about 10am , was taken for an xray then back into the waiting room , dental nurse came out , took me upstairs to the "oral surgery" room and thats where i found out myself i was getting a tooth out , perhaps a little more communication would have been better ! saw dentist who told me a student would take the tooth out , tooth got extracted very easily with no problems at all , staff very , very nice .
Overall experience i would say is be prepared for a long wait , i was 5 hrs from start to finish , but as you are getting it free of charge , well worth it ! Thanxs again to everyone who dealt with me

Visited in April 2014. Posted on 17 April 2014

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Birmingham Dental Hospital replied on 19 May 2014

Thank you for your feedback which helps us to review how and when the need for an extraction is communicated to patients. This will be discussed with the clinical team and any improvements made.

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Last updated on 05 September 2011.

Information supplied by Birmingham Community Healthcare NHS Trust