Birmingham Dental Hospital and School of Dentistry

0121 466 5000 5 Mill Pool Way , Birmingham, B5 7EG
http://www.bhamcommunity.nhs.uk/dental-hospital

4.5 out of 5 stars

Based on 11 ratings for this hospital

General dental treatment

4.5 Stars

4.5 out of 5 stars

NHS Choices users' overall rating
Based on 11 ratings for this hospital

Cleanliness

4.5 out of 5 stars

(11 ratings)

Staff co-operation

4.5 out of 5 stars

(11 ratings)

Dignity and respect

4.5 out of 5 stars

(11 ratings)

Involvement in decisions

4.5 out of 5 stars

(11 ratings)

Same-sex accommodation

4 out of 5 stars

(9 ratings)

Reviews

11 total

  • Page 1 of 1

jackiees gave General dental treatment at Birmingham Dental Hospital and School of Dentistry a rating of 5 stars

Excellent service.. My faith is restored thank you so much

Excellent professional service, lovely people, after 8 years of previous terrifying experiences with so called major dentists I am so delighted that I am finally out of pain after hiding away with my phobia .Thank you so much birmingham dental hospital, especially the dr I saw and the assistant. I am delighted and cant believe you actually got me to even sit on the big scary chair today to start with as I constantly had my one eye on the exit door ready to run... And talked me stage by stage what you were about to do with my teeth slowly, which has changed my manic phobia from 10 being high to 0.
My appointment was 1.30 pm and was greeted by a happy nice face the dentist themself, which put my mind at ease as soon as my name was called .
I am delighted with the treatment guys and would not recommend any other dental service than these guys if you are petrified past I promise I never suffered a single second. I cant believe I didnt even need to have a needle or sedation which I vow on the latter. I felt like I had just stepped out of a salon more than a dentist.
many thanks jacqueline imms

Visited in June 2016. Posted on 09 June 2016

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Birmingham Dental Hospital and School of Dentistry replied on 10 June 2016

Dear Jacqueline

Thank you for your lovely feedback about the care you received at Birmingham Dental Hospital. It is the aim of all our dentists and nurses to create a positive experience for their patients and it is always a pleasure to read when this has been achieved. You are also to be congratulated for being able to conquer your fears and sitting through your treatment.

If you would like to tell your story of your experience of dental services in more detail please do get in touch with me (email alison.last@bhamcommunity.nhs.uk or phone 0121 466 7128).

Yours sincerely

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

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lynne collinson gave General dental treatment at Birmingham Dental Hospital and School of Dentistry a rating of 5 stars

nervous patient,

2 weeks ago I woke with a very swollen face due to an infection, I was referred via 111 to the hospital as a very very nervous patient who has not been to a dentist for 30 years, I was so impressed with the level of care and understanding I was given throughout my whole experience, I had x rays to show the extent of work needed and it wasnt as bad as I thought it could have been after all these years, however it has involved having a few teeth removed. I booked a return appointment for today, from the time I went in the dental nurse and dentist were both amazing, they had read my notes about been nervous, they explained I was in total control about how much was to be done at each stage and talked to me as they worked and told me how well I was doing, all their care and attention has helped me so much with my fear, I have one more tooth to remove and then to decide what i will do with the gaps, all of which they have been helpful with. I never thought i would go back to a dentist because of my fear and they have helped so much and made it so much easier to return, also the treatment was all free of charge which was a big help. I truly cannot recommend them enough, all the work was Pain Free, The staff deserve a massive pat on the back.
Thank you once again for pain free and caring attitude, a huge difference to any previous experience I have had with the dentist so many years ago.
from one very relieved and happy patient, now i can stop worrying about my teeth all the time.

Visited in June 2016. Posted on 16 June 2016

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Birmingham Dental Hospital and School of Dentistry has not yet replied.

Titan50 gave General dental treatment at Birmingham Dental Hospital and School of Dentistry a rating of 5 stars

Fabulous treatment

Fantastic service all round. Had a tooth extracted done with such care. AMAZING

Visited in May 2016. Posted on 05 May 2016

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Birmingham Dental Hospital and School of Dentistry replied on 06 May 2016

Dear 'Titan50'

Thank you for taking the time to post your comments on your recent visit to the new Birmingham Dental Hospital. I am very happy to read that you had such a positive experience whilst in our care. Your feedback has been shared with colleagues at the Dental Hospital who will be exceptionally pleased to know they delivered care that met your expectations.

With kind regards
Ailson Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

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Copey gave General dental treatment at Birmingham Dental Hospital and School of Dentistry a rating of 1 stars

Terrible service

Had appointment booked via nhs 111 for 9 30 am now bear in mind they open at 9 am, I waited for an hour 15 mins before I asked why the wait and was informed by reception that nhs can't book appointments. A complete joke

Visited in April 2016. Posted on 29 April 2016

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Birmingham Dental Hospital and School of Dentistry replied on 19 May 2016

Please accept my sincere apologies for the delay in posting this response. An initial response was posted when your feedback was received but it was important to amend the response to this revised version. The main content however remains the same.

I am sorry you had a disappointing experience during your visit to the Birmingham Dental Hospital.

Patients who require urgent dental care and who are unable to book an appointment with a high street dentist (General Dental Practitioner) are welcome to phone NHS 111 to book an appointment slot at Birmingham Dental Hospital. Unfortunately it sounds like you arrived at the hospital as arranged with NHS 111, and may not have registered your arrival with the reception staff but perhaps taken a seat to wait to be called. When you spoke with a member of staff after waiting 15 minutes you were advised that the hospital does not book patients for this service (which is correct, appointments are booked by NHS 111); however it is not clear whether you were not seen at all or whether the query was resolved at the time by reception staff.

If you were not seen, and still require an appointment please phone NHS 111 again, and when you arrive at the hospital please speak to a receptionist on the ground floor to let them know you have arrived.

To help us understand how this happened to you, and to avoid it happening to others, I would be grateful if you would give me a call on 0121 466 7128 or email alison.last@bhamcommunity.nhs.uk

I look forward to hearing from you

Kind regards
Alison Last
Associate Director of Patient Experience
Bham Community Healthcare NHS Foundation Trust

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Brian Spencer gave General dental treatment at Birmingham Dental Hospital and School of Dentistry a rating of 5 stars

NHS at its best

Yesterday I was fortunate enough to be one of early patients at this new Dental Hospital it only having opened to patients this week.

I was given good instructions about access, and parked off site nearby. The electronic check in facility worked well, and acknowledged I had registered. After a short wait of 15 minutes I was interviewed by an assessor for my condition. I was examined, and taken to the imaging department for X ray photographs. Another visit to the assessor confirmed that my condition would necessitate surgery, but that as it was a straight forward case, the surgery could be performed if I cared to wait.

An hour later, the procedure was performed with great care, and I was asked throughout whether I was happy to proceed at each stage.. Post surgery information was given verbally and in writing to take home.

In all the treatment, of assessment,imaging and surgery had take about three hours, which I consider is first class. The staff were all very caring and kind, whilst being efficient at their tasks.

Thank you BDH I cannot give you less than full marks!

Visited in April 2016. Posted on 07 April 2016

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Birmingham Dental Hospital and School of Dentistry replied on 19 April 2016

Thank you for taking time to post your comments about the new Birmingham Dental Hospital in Mill Pool Way, Edgbaston, Birmingham. We are very proud of our new hospital and are particularly pleased to receive feedback on how patients feel about it. Thank you again for your feedback.

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

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Bob jackson gave General dental treatment at Birmingham Dental Hospital and School of Dentistry a rating of 5 stars

I was completely delighted with every aspect of my visit.

The new building and facilities are a credit to all involved but my main praise goes to the staff. I was very impressed with the respect charm and reassuring competence throughout. There was no pain or even discomfort from my gum surgery at any stage even after the anaesthetic wore off. Not least, I was called at the appointment time with no waiting. Many thanks.

Visited in April 2016. Posted on 12 April 2016

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Birmingham Dental Hospital and School of Dentistry replied on 19 April 2016

Thank you for your lovely comments about the new Birmingham Dental Hospital. It is very important to us that patients find the facilities and environment are of the highest standard and we are delighted to receive your feedback. It is also good to read that your care and treatment went well and you have had no after effects.

Yours sincerely

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

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Mandy gave General dental treatment at Birmingham Dental Hospital and School of Dentistry a rating of 5 stars

Fantastic Treatment!!!

After an horrendous visit to my local dental practice the dentist attempted to take my back tooth out, an hour or so later said I can't carry on you will have to be referred to Birmingham Dental Hospital!, well you can imagine my horror the thought of it petrified me.
I had worked myself up for nothing,everyone at the hospital from admin staff to dentists were fab! I had a straight forward extraction with no problems whatsoever, the dentist and dental nurse were so caring and kind they explained everything to me from start to finish, I would definitely recommend.

Visited in April 2016. Posted on 18 April 2016

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Birmingham Dental Hospital and School of Dentistry replied on 19 April 2016

Thank you for taking time to give feeback about your experience at the new Birmingham Dental Hospital. I do hope you have made a good recovery from your extraction.

Yours sincerely
Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

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Cecilia gave General dental treatment at Birmingham Dental Hospital and School of Dentistry a rating of 5 stars

Amazing service

I've been to Birmingham Dental Hospital after having a really painful decay tooth wich was infected, the nerve was exposed. I waited 2 days and finally went to see a private emergency dentist, they basically told me that I needed to pay £800 for extraction and other stuff doing. They made me feel really guilty about the all experience.

I thought about it for ages, should I give a chance to NHS? Should I pay £800 and struggle with money for months? I called this private dentist and he said he could not see me until 3 weeks, perfect when you're in pain...... At this point, I simply gave up and went to Birmingham Dental Hospital.
I cannot express my gratitude enough, the place is really really clean, new and modern. The staff was really caring and gentle. I suffer from dental phonia and nearly cried twice and they made me feel so comfortable. I had my extraction done, I didn't really hurt to be honest. It was a really good experience.

Visited in April 2016. Posted on 29 April 2016

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Birmingham Dental Hospital and School of Dentistry replied on 29 April 2016

Dear Cecelia

Thank you for your feedback which will be shared with the clinical team in Primary Care. Our new Birmingham Dental Hospital is a lovely modern and clean purpose-built environment which is helping us to deliver the best care we can to patients. I hope you make a good recovery from your extraction.

Yours sincerely

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

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Anonymous gave General dental treatment at Birmingham Dental Hospital and School of Dentistry a rating of 5 stars

Amazing

I have been a patient of the dental hospital for over forty years. I can't praise them up enough. They do an amazing job, and I am always very happy with the treatment i receive. Thank you very much for looking after me so well.

Visited in January 2016. Posted on 25 May 2016

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Birmingham Dental Hospital and School of Dentistry replied on 26 May 2016

Thank you for your kind words about Birmingham Dental Hospital. I would welcome the opportunity to speak to you in person to find out your experience of the changes that have taken place over the years, and also your thoughts and reflections on our new hospital in Edgbaston. If you are happy to get in touch, please either phone me on 0121 466 7128 or email alison.last@bhamcommunity.nhs.uk I look forward to hearing from you.

Kind regards

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

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Zaki Salik gave General dental treatment at Birmingham Dental Hospital and School of Dentistry a rating of 2 stars

On the waiting list for over 2 years

I have been on the waiting list for over 2 years now and on my last appointment which was in April 2014 I was told that I will have to wait 6 months - 2 years to be on top of the waiting list, it is now May 2016 therefore I should have been contacted for another appointment. I would have thought that I would have already started my treatment more than a year ago. An accurate time frame for the waiting should be provided so that a patient will have a better idea of when they will be on top of the waiting list.

Visited in July 2014. Posted on 08 June 2016

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Birmingham Dental Hospital and School of Dentistry replied on 08 June 2016

Dear Mr Salik

Thank you for getting in touch, and I am very sorry that you have had a long wait for treatment. I fully agree that it is important for patients to be given accurate information and realistic timescales when treatment is planned, and I do not yet understand why this was not the case for you without looking into the matter further. I will do this tomorrow and contact you (by phone if the number is available, by letter if not) to provide you with an update on your plan for treatment. If you wish to contact me, my number is 0121 466 7128 or email alison.last@bhamcommunity.nhs.uk

Once again please accept my apologies for the time since you have been contacted about your treatment.

Yours sincerely

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

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  • Page 1 of 1

Last updated on 25 May 2016.

Information supplied by Birmingham Community Healthcare NHS Foundation Trust