Birmingham Dental Hospital and School of Dentistry

0121 466 5000 5 Mill Pool Way , Birmingham (SatNav B5 7SA), B5 7EG
http://www.bhamcommunity.nhs.uk/dental-hospital

3.5 out of 5 stars

Based on 90 ratings for this hospital

General dental treatment

3.5 Stars

3.5 out of 5 stars

NHS Choices users' overall rating
Based on 90 ratings for this hospital

Cleanliness

4 out of 5 stars

(85 ratings)

Staff co-operation

4 out of 5 stars

(85 ratings)

Dignity and respect

4 out of 5 stars

(85 ratings)

Involvement in decisions

4 out of 5 stars

(83 ratings)

Same-sex accommodation

4 out of 5 stars

(59 ratings)

Reviews

322 total

Anonymous gave General dental treatment at Birmingham Dental Hospital and School of Dentistry a rating of 5 stars

Excellent service

I visited 15/9/16. I was very impressed by the students who carried out a thorough investigation. This was followed up by the clinician. It was reassuring and whilst professional was also very personal. Clearly standards are very high here. I left feeling very happy with the treatment and whole experience. Thank you

Visited in September 2016. Posted on 17 September 2016

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Birmingham Dental Hospital and School of Dentistry replied on 20 September 2016

Dear Patient

Thank you for posting your feedback which has been shared with the Head of Clinical Practice. The standards you experienced are evidence of the importance placed on patient experience whilst training student dentists, dental nurses and dental hygienists. We are proud to be partnered with the University of Birmingham School of Dentistry, which is ranked first in the country for Dentistry in terms of 4* and 3* research, and is recognised as a place for leading scientists, professionals and students who want to achieve a degree in the dental and biomaterials professions.

Thank you again for taking time to give feedback.

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

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Adrian T gave General dental treatment at Birmingham Dental Hospital and School of Dentistry a rating of 5 stars

Clean, professional and fast

On the day - v. helpful staff, efficient service, state of the art, short wait time - overall a very smooth visit. My only criticism would be the hospital switchboard were absolutely dire at answering the phone. I needed to rearrange my appointment, calling at a relatively quiet time of day (10am) I ended up being actively put through to complaints on the phone service by an operator elsewhere within the system, who tried for about 15 minutes solidly to connect me, after I'd done the same myself without their aid - no answer the whole time. This aside, it's a great place to receive treatment.

Visited in August 2016. Posted on 15 August 2016

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Birmingham Dental Hospital and School of Dentistry replied on 16 August 2016

Dear Adrian T

Thank you for your feedback about your experience of Birmingham Dental Hospital. I am sorry you have had difficulties contacting us by telephone. We have made some changes and improvements to the phone systems but it sounds like you have experienced difficulties since these improvements have been made. In order to address this issue, it would be very helpful to know which numbers you called so we can check where these specific numbers are routed to when the line is busy. I would be very grateful if you could email me, Alison.last@bhamcommunity.nhs.uk, with the details of the numbers called or alternatively please phone me on 0121 466 7128. Please leave a message if I am unable to answer your call in person and I will call you back.

If you still need to contact the hospital about changing your appointment, please call the Customer Service team on 0800 9172855 who will be happy to liaise with the clinic / hospital on your behalf.

Kind regards

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

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Anonymous reviewed General dental treatment at Birmingham Dental Hospital and School of Dentistry

It's about one of my friends

I am upset my friend came to have her teeth fitted.but she was told that they had lost her teeth.it has been 15 months she has been waiting for her teeth. I think that is realy discusting.please pull your finger out please rhank you

Visited in July 2016. Posted on 04 August 2016

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Birmingham Dental Hospital and School of Dentistry replied on 09 August 2016

Thank you for taking time to let us know about your friend. Please can you ask your friend to contact me and I will liaise with the dental team involved in her treatment. I can be contacted on 0121 466 7128 or email Alison.last@bhamcommunity.nhs.uk

Thank you again and please pass on my apologies to your friend for her disappointing experience.

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

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Anonymous gave General dental treatment at Birmingham Dental Hospital and School of Dentistry a rating of 1 stars

Over 2 years for an appointment, appalling service

I have waited 2 years for my next appointment with the dental orthodontics department. After a number of times of emailing & ringing up, no one has responded to my messages or calls. I am disgusted with this level of service and why no one can manage to answer phone calls. I should not have to chase them up for my next appointment, they should have wrote to me letting me know the next steps. Instead I've spent countless hours trying to contact them over the years. I recently had to go down to the hospital to question this & they said someone would get back to me soon. I waited & still no response. So I kept ringing and ringing until I got someone to check what was happening and it turns out they forget out my treatment and being referred to the next department. I am so furious I have had to wait this long for them to sort out my treatment and not letting me be aware. I am yet to receive a letter stating when my next appointment will be. What an awful, poor service.

Visited in July 2016. Posted on 08 August 2016

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Birmingham Dental Hospital and School of Dentistry replied on 09 August 2016

I am very sorry to read about your disappointing experience, and would like to help in making sure you receive your appointment as quickly as possible. Please contact me by phone on 0121 466 7128 or email Alison.last@bhamcommunity.nhs.uk; I will need your personal details, your NHS number or your hospital number to be able to liaise with the correct department to arrange your appointment.

I look forward to hearing from you at your earliest convenience and again sincerely apologise for the situation that has occurred.

Yours sincerely

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

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jackiees gave General dental treatment at Birmingham Dental Hospital and School of Dentistry a rating of 5 stars

Excellent service.. My faith is restored thank you so much

Excellent professional service, lovely people, after 8 years of previous terrifying experiences with so called major dentists I am so delighted that I am finally out of pain after hiding away with my phobia .Thank you so much birmingham dental hospital, especially the dr I saw and the assistant. I am delighted and cant believe you actually got me to even sit on the big scary chair today to start with as I constantly had my one eye on the exit door ready to run... And talked me stage by stage what you were about to do with my teeth slowly, which has changed my manic phobia from 10 being high to 0.
My appointment was 1.30 pm and was greeted by a happy nice face the dentist themself, which put my mind at ease as soon as my name was called .
I am delighted with the treatment guys and would not recommend any other dental service than these guys if you are petrified past I promise I never suffered a single second. I cant believe I didnt even need to have a needle or sedation which I vow on the latter. I felt like I had just stepped out of a salon more than a dentist.
many thanks jacqueline imms

Visited in June 2016. Posted on 09 June 2016

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Birmingham Dental Hospital and School of Dentistry replied on 10 June 2016

Dear Jacqueline

Thank you for your lovely feedback about the care you received at Birmingham Dental Hospital. It is the aim of all our dentists and nurses to create a positive experience for their patients and it is always a pleasure to read when this has been achieved. You are also to be congratulated for being able to conquer your fears and sitting through your treatment.

If you would like to tell your story of your experience of dental services in more detail please do get in touch with me (email alison.last@bhamcommunity.nhs.uk or phone 0121 466 7128).

Yours sincerely

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

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lynne collinson gave General dental treatment at Birmingham Dental Hospital and School of Dentistry a rating of 5 stars

nervous patient,

2 weeks ago I woke with a very swollen face due to an infection, I was referred via 111 to the hospital as a very very nervous patient who has not been to a dentist for 30 years, I was so impressed with the level of care and understanding I was given throughout my whole experience, I had x rays to show the extent of work needed and it wasnt as bad as I thought it could have been after all these years, however it has involved having a few teeth removed. I booked a return appointment for today, from the time I went in the dental nurse and dentist were both amazing, they had read my notes about been nervous, they explained I was in total control about how much was to be done at each stage and talked to me as they worked and told me how well I was doing, all their care and attention has helped me so much with my fear, I have one more tooth to remove and then to decide what i will do with the gaps, all of which they have been helpful with. I never thought i would go back to a dentist because of my fear and they have helped so much and made it so much easier to return, also the treatment was all free of charge which was a big help. I truly cannot recommend them enough, all the work was Pain Free, The staff deserve a massive pat on the back.
Thank you once again for pain free and caring attitude, a huge difference to any previous experience I have had with the dentist so many years ago.
from one very relieved and happy patient, now i can stop worrying about my teeth all the time.

Visited in June 2016. Posted on 16 June 2016

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Birmingham Dental Hospital and School of Dentistry replied on 05 July 2016

Dear Ms Collinson

Thank you for taking time to leave your feedback about the care and treatment you recently received at Birmingham Dental Hospital. The clinical teams understand how anxious patients can be about seeing a dentist, and work hard to explain and calm people so that they are able to have the treatment they require. Your comments have been shared with the clinical team working in the Primary Care Service, who will be delighted to know how positively you now feel about dental care.

Yours sincerely

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

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Titan50 gave General dental treatment at Birmingham Dental Hospital and School of Dentistry a rating of 5 stars

Fabulous treatment

Fantastic service all round. Had a tooth extracted done with such care. AMAZING

Visited in May 2016. Posted on 05 May 2016

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Birmingham Dental Hospital and School of Dentistry replied on 06 May 2016

Dear 'Titan50'

Thank you for taking the time to post your comments on your recent visit to the new Birmingham Dental Hospital. I am very happy to read that you had such a positive experience whilst in our care. Your feedback has been shared with colleagues at the Dental Hospital who will be exceptionally pleased to know they delivered care that met your expectations.

With kind regards
Ailson Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

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Copey gave General dental treatment at Birmingham Dental Hospital and School of Dentistry a rating of 1 stars

Terrible service

Had appointment booked via nhs 111 for 9 30 am now bear in mind they open at 9 am, I waited for an hour 15 mins before I asked why the wait and was informed by reception that nhs can't book appointments. A complete joke

Visited in April 2016. Posted on 29 April 2016

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Birmingham Dental Hospital and School of Dentistry replied on 19 May 2016

Please accept my sincere apologies for the delay in posting this response. An initial response was posted when your feedback was received but it was important to amend the response to this revised version. The main content however remains the same.

I am sorry you had a disappointing experience during your visit to the Birmingham Dental Hospital.

Patients who require urgent dental care and who are unable to book an appointment with a high street dentist (General Dental Practitioner) are welcome to phone NHS 111 to book an appointment slot at Birmingham Dental Hospital. Unfortunately it sounds like you arrived at the hospital as arranged with NHS 111, and may not have registered your arrival with the reception staff but perhaps taken a seat to wait to be called. When you spoke with a member of staff after waiting 15 minutes you were advised that the hospital does not book patients for this service (which is correct, appointments are booked by NHS 111); however it is not clear whether you were not seen at all or whether the query was resolved at the time by reception staff.

If you were not seen, and still require an appointment please phone NHS 111 again, and when you arrive at the hospital please speak to a receptionist on the ground floor to let them know you have arrived.

To help us understand how this happened to you, and to avoid it happening to others, I would be grateful if you would give me a call on 0121 466 7128 or email alison.last@bhamcommunity.nhs.uk

I look forward to hearing from you

Kind regards
Alison Last
Associate Director of Patient Experience
Bham Community Healthcare NHS Foundation Trust

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Brian Spencer gave General dental treatment at Birmingham Dental Hospital and School of Dentistry a rating of 5 stars

NHS at its best

Yesterday I was fortunate enough to be one of early patients at this new Dental Hospital it only having opened to patients this week.

I was given good instructions about access, and parked off site nearby. The electronic check in facility worked well, and acknowledged I had registered. After a short wait of 15 minutes I was interviewed by an assessor for my condition. I was examined, and taken to the imaging department for X ray photographs. Another visit to the assessor confirmed that my condition would necessitate surgery, but that as it was a straight forward case, the surgery could be performed if I cared to wait.

An hour later, the procedure was performed with great care, and I was asked throughout whether I was happy to proceed at each stage.. Post surgery information was given verbally and in writing to take home.

In all the treatment, of assessment,imaging and surgery had take about three hours, which I consider is first class. The staff were all very caring and kind, whilst being efficient at their tasks.

Thank you BDH I cannot give you less than full marks!

Visited in April 2016. Posted on 07 April 2016

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Birmingham Dental Hospital and School of Dentistry replied on 19 April 2016

Thank you for taking time to post your comments about the new Birmingham Dental Hospital in Mill Pool Way, Edgbaston, Birmingham. We are very proud of our new hospital and are particularly pleased to receive feedback on how patients feel about it. Thank you again for your feedback.

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

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Bob jackson gave General dental treatment at Birmingham Dental Hospital and School of Dentistry a rating of 5 stars

I was completely delighted with every aspect of my visit.

The new building and facilities are a credit to all involved but my main praise goes to the staff. I was very impressed with the respect charm and reassuring competence throughout. There was no pain or even discomfort from my gum surgery at any stage even after the anaesthetic wore off. Not least, I was called at the appointment time with no waiting. Many thanks.

Visited in April 2016. Posted on 12 April 2016

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Birmingham Dental Hospital and School of Dentistry replied on 19 April 2016

Thank you for your lovely comments about the new Birmingham Dental Hospital. It is very important to us that patients find the facilities and environment are of the highest standard and we are delighted to receive your feedback. It is also good to read that your care and treatment went well and you have had no after effects.

Yours sincerely

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

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Last updated on 19 September 2016.

Information supplied by Birmingham Community Healthcare NHS Foundation Trust