Birmingham Dental Hospital

Telephone: 0121 466 5000
Address: St Chad's Circus, Birmingham, B4 6NN
Website: http://www.bhamcommunity.nhs.uk/dental-hospital

3.5 out of 5 stars

Based on 109 ratings for this hospital

General dental treatment

3.5 Stars

3.5 out of 5 stars

NHS Choices users' overall rating
Based on 109 ratings for this hospital

Cleanliness

4 out of 5 stars

(104 ratings)

Staff co-operation

4 out of 5 stars

(105 ratings)

Dignity and respect

4 out of 5 stars

(105 ratings)

Involvement in decisions

3.5 out of 5 stars

(102 ratings)

Same-sex accommodation

4 out of 5 stars

(80 ratings)

Reviews

273 total

Anonymous gave General dental treatment at Birmingham Dental Hospital a rating of 2 stars

Better chance of getting into Buckingham Palace

First day got there for 8.30am 'no tickets' but you can wait and see a nurse who maybe able to advise you. Great sat for an hour and half, to be seen by a very arrogant member of staff, who ask a couple of questions, didn't even look in my mouth, and said here's a leaflet we workbook a first come, first serve so bye.....
Following day arrived at 7.35 am ' No Tickets, you can wait to see a Nurse who might be able to advise you.' Yeah thanks no. So all these other review must of been a better man than I. I am from Tamworth, so the drive and parking was awesome.
I attended here a few years back, and got a ticket at around 9am, so they have either had major cut backs or more people have discovered the service.... Another NHS service gone downhill.

Visited in June 2015. Posted on 16 June 2015

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Birmingham Dental Hospital replied on 16 June 2015

I am sorry to read of your disappointing experience, and welcome the opportunity to speak with you to understand the detail behind your description and also to help you to seek a local dentist for your urgent care to avoid the need for repeated journeys to Birmingham Dental Hospital.

As you may have read in other patient feedback on the NHS Choices site, the Dental Hospital is currently looking to change how appointments for urgent care are allocated to patients. A new system will be introduced in the next few months in which it is anticipated patients will be given a confirmed same-day appointment before visiting the hospital, and therefore avoiding wasted journeys and time.

As your feedback is anonymous, I am unable to contact you directly to look into the specific concerns you have raised, and therefore request you please contact me by phone on 0121 466 7128 or email alison.last@bhamcommunity.nhs.uk at your earliest convenience. If you call me and are put through to my voicemail, please leave your contact details to enable me to call you back.

Thank you for taking time to post your feedback, and I look forward to hearing from you.

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare Trust

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Anonymous gave General dental treatment at Birmingham Dental Hospital a rating of 5 stars

Filling touching a nerve

I can not praise the professionalism, courtesy and understanding of these guys. I visited today with a filling touching my nerve causing sever pain along with an abyss. I more or less collapsed with the pain and they were fantastic. Reasurring me at all times. They understood my medical intolerance's and explained different options I could take. I for one have now registered with them and they have restored my faith in dentists.

Visited in June 2015. Posted on 16 June 2015

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Birmingham Dental Hospital replied on 17 June 2015

Dear Patient

Thank you for posting feedback about your visit to Birmingham Dental Hospital yesterday. I am pleased to read that your experience was very positive and you found the staff to be understanding, courteous and professional throughout. It is especially good to read that your visit has restored your confidence in attending for dental treatment in the future.

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare Trust

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sherry payne gave General dental treatment at Birmingham Dental Hospital a rating of 5 stars

a real big thankyou

I would just like to say a big tbankyou to all the staff at this hospital for sorting out the mess my own private so called dentist left me in. Yes we were there very early i was lucky and got seen in the first group in the morning. Had assesment xrays and a follow up to discuss what was going to happen. I was extremley aprehensive after my bad experience with my dentist that removed one of my molar teeth leaving the full root in. i have had a week of pain and called so many dentist in Telford to help me to no a avail.and all the team at your dental hospital were frendly and reassuring throughout and now i am pain free.
A real big thank you everyone. 5*

Visited in June 2015. Posted on 20 June 2015

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Birmingham Dental Hospital replied on 22 June 2015

Dear Sherry

Thank you for your feedback on your recent visit to Birmingham Dental Hospital. Your comments have been shared with the Primary Care Service (the walk-in service) and I know they will be pleased to read that you are now pain free.

Arrangements for accessing the Primary Care Service at Birmingham Dental Hospital will be changing in the next few months to avoid the need for patients to wait for a ticket / appointment. As soon as the arrangements are confirmed, information will be made available on the NHS CHoices website and on the Trust's own website.

Thank you again for taking the trouble to leave your feedback.

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare Trust

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Anonymous gave General dental treatment at Birmingham Dental Hospital a rating of 5 stars

High Standard Service

I was advised to go here as my own dentist was unable to see me, i absolutely hate the dentist but needed a tooth removed. going to the Birmingham Dental Hospital was the best decision i made. I was in and out within 3 hours. Staff were lovely and everything went well. Highly recommended.

Visited in May 2015. Posted on 07 May 2015

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Birmingham Dental Hospital replied on 11 May 2015

Thank you for your feedback about your recent visit to Birmingham Dental Hospital. It is unclear whether you visited the Primary Care (walk-in) service or whether you were referred to a specific department in the hospital for your extraction, but it is good to know that the service met your expectations.

Thank you again for posting your comments.

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare Trust

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Anonymous gave General dental treatment at Birmingham Dental Hospital a rating of 4 stars

Pleasant experience

I showed up to the emergency department for a very painful and swollen lower wisdom tooth. I showed up at 7:15 am, there were a lot of people already waiting in the queue for 7:30 am. I got a ticket for the afternoon registration as I was 3rd from the end in line and was told to come back at 1:30. When I got there later that day the line went pretty quickly for registration as there were a lot of patients to be seen. I waited for about 2 hours to be seen for assessment and the dentist apologised for the wait. I was asked if I was allergic to any medication and I said I was allergic to ceclore which is a type of anti-biotic. I knew the dentist wasn't going to know what it was, as most doctors I see today have no idea what it is as it is not very popular anymore. As I suspected the dentist wasn't sure so they took the time to look it up to make sure I was safe (which was very impressive because all the doctors I see say they don't know what it is so they won't give it to me). The dentist assessed me and explained to me very well the problem with my tooth and was and sent me to x Ray.

I was in the x Ray department for about 40 minutes as majority of people who came at the same time also needed x Rays. The dentist explained my x ray to me very well (which I appreciated because I've always gotten diagnosis in the past without any explanation) and that my upper wisdom tooth was causing the problem as it didn't come through properly and was pushing down on the lower tooth. I was given the choice of getting the upper tooth removed or not. The dentist was very kind and apologized again for the wait and made sure I understood properly what was going on. I chose to remove it and I was given an appointment for the next day. I was In emergency for about 3 and a half hours in total. I do not blame the hospital in any way for the long wait as I should have showed up earlier that morning.

When I came back the next day I went straight up to oral surgery department and waited about 10 minutes and was called through. I was very nervous and the dentist and nurse were very understanding and calmed me down quite a bit. I got the injection in my gum and the dentist pulled on my tooth and I was experiencing a bit of pain, the dentist was more than happy to give me another injection to make sure I was comfortable. The extraction happened very quickly and painlessly and I was told what was happening every step of the way. I was able to leave a couple minutes after as the bleeding stopped very quickly. Today is the day after extraction and I am experiencing very little pain and my lower wisdom tooth feels much better as It is not being irritated anymore. Overall I would definately recommend the dental hospital to anybody. I felt very respected and understood by all staff at the dental hospital and didn't feel like just another number, which is the vibe I get by other ticket based clinics. The hospital was very clean and well organised and very professional. I would definately go back for any further treatment.

Visited in May 2015. Posted on 21 May 2015

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Birmingham Dental Hospital replied on 24 May 2015

Thank you for taking time to give us feedback about your recent visit to Birmingham Dental Hospital. It is good to know that the Primary Care Department was able to provide you with help on the day of your visit and an extraction the following day. It is as important for us to know when patients feel we have met or exceeded their expectations, as well as when they feel we have not, and to learn from both. In reading your comments, I can see that the thorough explanation of the cause of your pain and swelling, and of the treatment required, made a real difference to your overall experience, as well as the way in which staff helped to reassure you and calm you before treatment began. I am delighted that you had such a positive experience during your visit and will ensure your comments are shared with the team involved in your care and treatment.

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare Trust

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Anya gave General dental treatment at Birmingham Dental Hospital a rating of 5 stars

Very nervous patient

To say I was nervous was an understatement ! I attended my appointment yesterday to have 2 wisdom teeth removed, the nurses and dentist who took care of me were amazing ! They calmed me down and one of them even held my hand whilst I was being sedated. The procedure itself although slightly uncomfortable could not have gone any better. The aftercare whist I recovered from the sedative was also marvellous too ! The staff who attended to me that day are a credit to the NHS and the hospital for the empathy and care shown to me. Please pass on my heart felt thank you to them.

Visited in May 2015. Posted on 23 May 2015

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Birmingham Dental Hospital replied on 24 May 2015

Dear Anya

Thank you for taking time to give feedback on your visit to Birmingham Dental Hospital. I will, of course, forward your heart felt thank you to the staff involved in your care and treatment. It is always important that our patients feel that we have done everything possible to make their experience a positive one, and it is good to read such positive feedback from you. May I wish you a speedy recovery from your extraction.

Best wishes

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare Trust

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Steve parkes gave General dental treatment at Birmingham Dental Hospital a rating of 5 stars

Visit to periodontics unit

Just returned home to Coventry from visit, could not have been treated better the staff I had the appointment with we're lovely and made me feel very at ease. The X-RAY dept was also excellent I was a bit nervous before hand but it couldn't have been any better

Many thanks

Steve parkes

Visited in April 2015. Posted on 02 April 2015

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Birmingham Dental Hospital replied on 06 April 2015

Dear Steve Parkes,

Thank you for taking time to leave this great feedback about your recent visit to Birmingham Dental Hospital, and for the specific feedback about the x-ray department. Your feedback will be shared with colleagues as it is always helpful to understand when things have gone well for patients as well as when things have not gone so well.

Kind regards
Alison Last
Associate Director of Patient Experience

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Amanda Gristwood gave General dental treatment at Birmingham Dental Hospital a rating of 5 stars

Excellent

I had been referred by my dentist to have 2 teeth extracted and had an appointment for the 20th May 2015. Last week after experiencing some problems i called the hospital to see if i could be seen earlier and was offer an an appointment that day, i was seen and x-rayed and then offered a date the following week for treament.

I arrived on Monday 13th April for treament to be told there was a delay due to someone not turning up but extra staff were coming in. When i was called in for treament the dentist introduced themself, a dental consultant who had been called in to help and the dental nurse.

I am so grateful i was lucky enough to have these two treating me as i couldn't of wished for better, the dental surgeon was the most caring and attentive i could of hoped for and put me totally at ease and calm throughout the hour of extracting 2 very difficult teeth.

The dental nurse was brilliant and even supported my head through the process as well as them both giving me jaw massages during the lengthy process.

To top it off dental surgeon even helped me put my coat on, there are still courteous people around.

I hope these reviews do get forwarded to the relevant departments and staff as once again i cant thank the team enough again and the Dental hospital for their excellent treatment i have received.


Thank you
Amanda

Visited in April 2015. Posted on 14 April 2015

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Birmingham Dental Hospital replied on 15 April 2015

Dear Amanda

Thank you for your feedback which will be forwarded to the team involved in your care and treatment today. I am delighted the staff involved in extracting your teeth gave you the level of care, attention and support you needed and we would expect to see, and have left you with a positive impression of Birmingham Dental Hospital. I can see there are parts of your experience where improvements can be made, and these will be discussed with managers of the service.

Thank you again for taking time to give your feedback and I hope you are now recovering well from your extractions.

Kind regards
Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare Trust

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Anonymous gave General dental treatment at Birmingham Dental Hospital a rating of 1 stars

General customer service

I am outrage that the dental hospital is part of the NHS. I have been referred by my dentist and have called on multiple occasions and left numerous amounts of voice mails which I have not received a single response too. When I finally got an appointment I traveled all the way there waited half an hour for them to tell me the practitioner was sick -absolutely appalling service. I then had to chase them to get another appointment when they stated they would call me straight away with the next appointment. After multiple times of trying to contact them, I then finally received a new appointment which was again cancelled! I am so tired and sick of this service and have been battling with getting treatment for over 9 years.

Visited in March 2015. Posted on 24 March 2015

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Birmingham Dental Hospital replied on 25 March 2015

I am very sorry to read of your disappointing experience, and ask you to please telephone the Customer Service Team on (freephone) 0800 917 2855 at your earliest convenience. A member of the team will be happy to liaise with the hospital on your behalf to ensure your next appointment is arranged very soon and without any further incident. The Customer Service Team can be contacted Monday - Friday 9am - 5pm Regrettably I am unable to resolve this situation without you contacting us in this way, as you have understandably not left your name / contact details in your posting, which would have allowed us to look into the matter immediately.

I do hope you will call the Customer Service Team very soon so that we can resolve this unacceptable situation.

Kind regards

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare Trust

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Anonymous gave General dental treatment at Birmingham Dental Hospital a rating of 4 stars

lorry driver looking for parking as well as dentist.

Whilst delivering in Birmingham I fell and knocked my front teeth causing 1 to move out at an angel.I phoned my local dentist back in Southend on Sea, Essex. They contacted BDH who phoned straight back, a person gave me the post code for a lorry park 5 minutes from the hospital so I could park my 44 tonne lorry safely, so I could be seen. I was seen and dealt with in such a professional way. Within an hour was sorted out and back in my truck on my way back south. It's nice to know that even if you don't come from this area you can get 1st class help, even if it is directions to a lorry park.

Visited in March 2015. Posted on 28 March 2015

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Birmingham Dental Hospital replied on 30 March 2015

Thank you for your feedback and I am delighted to read how helpful the staff at Birmingham Dental Hospital were so that you were able to visit the hospital for treatment. I hope you are making a good recovery.

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare Trust

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Last updated on 05 September 2011.

Information supplied by Birmingham Community Healthcare NHS Trust