Torbay Hospital

Telephone: 01803 614567
Address: Lowes Bridge, Torquay, Devon, TQ2 7AA
Website: http://www.sdhct.nhs.uk

4.5 out of 5 stars

Based on 303 ratings for this hospital

Accident and emergency services

4.5 Stars

4.5 out of 5 stars

NHS Choices users' overall rating
Based on 303 ratings for this hospital

Cleanliness

4.5 out of 5 stars

(303 ratings)

Staff co-operation

4.5 out of 5 stars

(303 ratings)

Dignity and respect

4.5 out of 5 stars

(305 ratings)

Involvement in decisions

4.5 out of 5 stars

(300 ratings)

Same-sex accommodation

4.5 out of 5 stars

(251 ratings)

Reviews

457 total | 1 found Show all reviews

  • Page 1 of 1

James Redman recommended Accident and emergency services at Torbay Hospital

Efficient, professional, very caring treatment from ambulance and hospital

What I liked

My wife was taken ill at Orestone Manor immedialtely after our meal at Orestone Manor on New Year's Eve. We would just like to thank the ambulance crew and the medical staff in A&E for their caring and most efficient attention on what must be a difficult evening for them all. It was not the New Year celebration we had anticipated, but the treatment we received was exemplary and we send our best wishes to all the staff (despite the lack of coffee - the duty doctor might understand this!).
(Note on decisions as above are made as my wife was not always fully aware, and I therefore provided some detail on medical history, etc)

What could have been improved

Available change for coffee machine during anti-social hours - entirely irrelevant to treatment received, but the subject of brief and light hearted conversation with duty doctor - this comment not to be taken seriously, please!!

Visited in January 2013. Posted on 03 January 2013

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Torbay Hospital replied on 05 February 2013

Dear Mr Redman

We were really sorry to hear about your wife's illness on New Year's Eve, but very pleased to note the care and attention you both received from the ambulance crew and A&E staff. Staff do appreciate hearing about patients’ positive experiences and your feedback will be shared with those concerned (even the coffee comments!).

Thank you for taking the time to comment. We trust your wife is now fully recovered.

South Devon Healthcare NHS Foundation Trust

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Last updated on 30 September 2014.

Information supplied by South Devon Healthcare NHS Foundation Trust