New Cross Hospital

01902 307999 Wolverhampton Road, Heath Town , Wolverhampton, West Midlands, WV10 0QP
http://www.royalwolverhampton.nhs.uk/

3.5 out of 5 stars

Based on 379 ratings for this hospital

3.5 Stars

3.5 out of 5 stars

NHS Choices users' overall rating
Based on 379 ratings for this hospital

Cleanliness

4 out of 5 stars

(384 ratings)

Staff co-operation

3.5 out of 5 stars

(385 ratings)

Dignity and respect

3.5 out of 5 stars

(386 ratings)

Involvement in decisions

3.5 out of 5 stars

(379 ratings)

Same-sex accommodation

4 out of 5 stars

(319 ratings)

Reviews

426 total | 1 found Show all reviews

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Anonymous gave Maternity services at New Cross Hospital a rating of 1 stars

dont have your baby here

the anti natal care was very good. The rest is disgraceful. If you are in labour after 9pm you have to be on your own. There is no duty of care to anyone. You are left on your own. The midwife during the delivery was lovely. They do not offer any pain relief apart from gas and air. The staff are generally abrupt and rude. They could not give a rubella injection which was supposed to be given after the birth. Didn't have any apparently. It was arranged by delivery midwife to be transferred to a room where the family could stay together. This involved another argument with a rude member of staff when taking us to the room because they said they don't do such things. When we eventually got to the room they forgot we was there. Due to risk of blood clots was told would have to inject for a week but they didn't have the injections. They didn't have any red books for baby discharge.. A formal complaint is being logged. Do not go to this maternity unit. It needs to be completely re staffed. What should be a wonderful experience is turned into a nightmare by the staff. I don't think you will publish this though !!!!!!

Visited in November 2015. Posted on 09 November 2015

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The Royal Wolverhampton NHS Trust replied on 24 November 2015

Thank you for taking the time to post your comments relating to your recent patient experience on our Maternity Ward. I am sorry for any distress that this matter has caused you.
I note that you are already logging a complaint, however, if you need to discuss this matter further please contact our Patient Advice and Liaison Service (PALS) on 01902 695362.
Kindest regards
Judith Davis
Patient Experience Services Manager

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