Southend Hospital

01702 435555 Prittlewell Chase , Westcliff-on-Sea, Essex, SS0 0RY
http://www.southend.nhs.uk

3.5 out of 5 stars

Based on 168 ratings for this hospital

Facilities

We continue to improve our facilities for patients, visitors and carers.

Our state-of-the-art Carlingford centre houses our paediatric outpatient department, chemotherapy day stay unit, oral maxillo-facial surgery & orthodontics services and sexual health clinic.

Recent improvements include a new multi-storey car park, a dedicated bereavement suite, a multi-faith spiritual suite and all but our high dependency wards have separate sleeping, washing & WC facilities for male and female patients.

Accessibility

  • Braille translation service
  • Disabled parking
  • Disabled WC
  • Induction loop
  • RNID typetalk (not answered)
  • Signing service available
  • Wheelchair access
  • Step free access (not answered)
disability

We have dedicated disabled car parking spaces at all main entrances to the hospital and a number of disabled WC facilities across the hospital.

If you are deaf or hard of hearing, please let staff know to ensure they communicate with you in a way you can understand. Where necessary, we can arrange for a trained interpreter from the Royal Association for Deaf People to help you.

If you have any other disability or need assistance, please ask a member of staff to help you.

Accommodation

  • Access to TV
  • Internet access
  • Public telephone
  • Family accommodation (not answered)
  • Mobile phones permitted
  • Private rooms only
  • Single sex accommodation only
bedside in ward

To protect your privacy and dignity, we aim to provide separate washing, sleeping and toilet facilities for male and female patients.

Some patients needing high-dependency care may find themselves being cared for in a mixed-sex environment however.

We can provide single-room accommodation on some of our wards for patients who prefer to pay more for privacy during their stay in hospital . All these rooms have their own hand basin while many offer en-suite wc/shower facilities. Please telephone 01702 385336 for further details.

Patients on many of our wards are encouraged to wear their own comfortable clothes. Personal lockers are available for all our patients, but as storage space is limited it is best to bring only a few items of clothing.

Valuables may be deposited in the hospital safe. Please tell our staff on your admission if you have anything you would like to hand to staff for safe keeping.  

Please check with your ward staff if you (or your visitors) wish to use a mobile phone. Please also have consideration for others when using your phone.

Many of our wards are equipped with bedside TV and telephones. A wide selection of digital and satellite TV channels is on offer with free TV periods between 10.30am and 11am and again at 3.30pm to 4pm each day. The system also includes free internet access and movies and games are also available.

We have our own hosptal radio service run entirely by volunteers. All radio channels on our system are broadcast free of charge 24 hours a day.

As space around patients' beds is limited and because we frequently use hi-tech equipment on the wards we regret that for health and safety reasons, visitors are requested not to bring in flowers. We would suggest alternative gifts such as toieltries and magazines, or that flowers are delivered once you have returned home.

Food and amenities on-site

  • Cafe
  • Patient library
  • Pharmacy
  • Shop
mealtimes

We offer a wide selection of meals to suit all tastes, special diets, appetites, cultures and religions. Our carefully-balanced, nutritious meals are freshly prepared using the Steamplicity method - cooked on the ward in high-powered microwaves and brought to you be a member of our domestic staff.

Meals and beverages are generally served at:

  • Breakfast *                    7.30am - 8.30am
  • Morning coffee/tea       10am - 10.30am
  • Lunch*                           12noon - 1.00pm
  • Afternoon tea                3pm - 3.15pm
  • Supper *                        5pm - 6pm
  • Late night drink            8.30pm - 9.30pm

*served with a choice of beverages

Times may vary slightly; your ward staff can let you know of any variation.

Our hospital volunteers offer a Feeding Buddies service for our patients needing help at mealtimes. Please speak to ward staff if you would like this service. We also offer picture and braille menus.

Light refreshments are available in the main outpatients department and in the Cardigan wing entrance foyer. Normal opening hours are 8am to 8pm every day.

More substantial snacks and meals are available from our Spice of Life restaurant on the first floor in the Prittlewell wing. The restaurant is open from 7am to 8pm and 11pm to 2.30am every day except Christmas Day and New Year's Day. Our DeliMarche coffee shop at the same location is open 8am to 4.15pm Monday to Friday.

Newspapers and magazines are available on the wards from a morning trolley service every day except Sunday while stationery, sweets, toiletries etc are brought round in the afternoon.

There are two convenience stores on the ground floor which are open 8am to 8pm Monday to Friday, 9am to 7pm Saturday and 10am to 7pm Sunday.

A free-to-use ATM cash machine is located in the tower block shop.

In most cases a book trolley or bookcase will be available on the ward for our patients and visitors, and volunteers operate a rotating library service for wards. We also have a limited supply of large print books.

We are happy to arrange outgoing and incoming post, and a postbox is located in the outpatients wating area.

Parking

  • Car Parking
  • Cycle parking
  • Disabled parking
carpark

Car parking space is very limited, please take advantage of public transport if possible.

Blue bays are for mobility impaired drivers with a current blue badge - these are located by all the main entrances.

Our car parking charges are payable via machines located at either entrance to the hospital.

Charges are:

  • 30 minutes: FREE
  • Up to 3 hours: £3.10
  • 3 to 6 hours: £4.00
  • 6 to 12 hours: £6.00
  • Over 12 hours and up to 24 hours: £10.00
  • 7 day concession: £10.00

Last updated on 10 January 2017.

Information supplied by Southend University Hospital NHS Foundation Trust