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Book on the day appointments:
These appointments should be reserved for problems of an urgent nature or those which need to be dealt with on that day. At present, book on the day appointments are simply offered on a first come-first served basis and not necessarily taken by those with the greatest need.
It is intended that all requests for same day appointments will go through our triage system. This means that the doctor or nurse on triage can assess the patient over the telephone and ensure that any appointments required are made with the correct healthcare professional at a mutually convenient time. It should be noted that many problems can be dealt with over the ‘phone, whether this be general advice or the issue of a prescription etc.
This means that you will no longer be able to present at reception for an appointment in the morning and you will need to ring the surgery if you need to speak to the doctor that day. Please also bear in mind that it will be the doctor or nurse on triage that day who you speak to – not necessarily your doctor of choice.
We have 4 telephone lines in to the surgery and staff will be answering these from 8.30 am each morning. We should have more appointments to pre-book, including appointments for the following day and so this should take some of the pressure off the request for same day appointments.
Urgent Afternoon Appointments – We only have a very limited number of emergency appointments in the afternoons. It may be that the doctor will need to ring you back prior to an appointment being offered to assess your condition. Please remember that you can always access the Walk In Centre, Care at the Chemist or NHS Direct as an alternative.
Alternative ways of accessing healthcare:
Our reception staff are here to help you
Last updated on 13 September 2010.
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Medical Students
The practice undertakes training of medical students from time to time and a notice will be placed in reception to say when this is the case. If you would prefer for a medical student not to be present during your consultation, please inform reception on arrival or let your doctor know before the consultation begins.
Last updated on 13 September 2010.
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Key facts
Overall Score based on the domain scores of the GP patient survey
 Worse than average with a rate of 72%
More on how we perform
Last updated on 14 August 2012.
Information supplied by NHS Bury CCG
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