Woolston Lodge Surgery

New telephone system - Sept 07

Our new telephone system has now been in place for nearly two months, there were some initial teething problems which we hope have now been addressed. We are grateful for all of your comments and we are still trying our best to incorporate the new options within the system to ensure the smooth and efficient running of the Surgery. Many positive comments have been received with regard to better telephone access. The options give you the opportunity to speak to the member of staff most relevant for your needs, so we would be grateful if you would only use the emergency / home visit option if the care you require falls into these categories. We are pleased that the average wait for a call to be answered is less than one minute, there are of course busy times when this is not always possible which tend to be between 8.30am - 9am and 2pm - 2.30pm. We are happy as always to receive feedback in an attempt to give you the best possible service.

Last updated on 23 April 2012.

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