Bretton Medical Practice

Patient Group Meeting Minutes December 2011

PATIENT PARTICIPATION GROUP

MINUTES OF MEETING

7.00PM 17TH SEPTEMBER 2012

BRETTON MEDICAL PRACTICE

 

 

Last updated on 30 August 2012.

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Patient Newsletter February 2012

 

 

PATIENT NEWSLETTER

FEBRUARY  2012

 

New Ultrasound Clinic

Starting Monday 19^th March, our patients can be referred to our in house

 

ultrasound clinic held every fortnight.

 

Touch Screen

If you already have a booked appointment, it is not necessary to tell the receptionist you have arrived; you can confirm that this  by booking, in using our touch screen at the right side of the reception desk.

 

Booking Your Appointment

You can book an appointment using the following:

• In person
• On the telephone 8.00am to 6.30pm Monday to Friday
• Automated telephone service available 24 hours day 7 days week
• On line www.brettonmedicalpractice.co.uk

 

Wasted Appointments

In January 2012, there were 374 booked appointments, where the patient failed to attend.  These appointments could have been offered to other patients needing to access our services. If you are unable to attend, please let us know so we can offer your appointment to another patient.

 

 

Patient Participation Group

The next Patient Group meeting will be held at 12.30pm on Monday 5th March 2012. All patients registered with the practice are encouraged to attend.

Minutes of the last meeting can be found on our website, a copy on the Patient Participation group notice board in our waiting room, or you can request a copy from our reception, leave your contact details and email address.

Patient Contact Details

Please let us know of any changes to your contact details; address, telephone and mobile number, email address within 5 days of the change. It is important that we record any changes to your details, so that we are able to contact you.

 

Extended Hours Clinic

Appointments are available to book in advance on Saturday mornings from 8.30am to 12.00pm.

Last updated on 15 May 2012.

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Patient Newsletter January 2012

PATIENT NEWSLETTER

 

JANUARY 2012

 

The staff at the surgery would like to wish all our patients a Happy New Year.

 

We are pleased to announce that Dr Kate Wishart and Dr Richard Spiers will be working part time with us for the foreseeable future. Both are very experienced doctors,  Dr Wishart  is also Associate Dean, for the East of England Deanery.

 

Building Work

Starting from Monday 30^th January 2012, work will take place to replace the

roof   of the practice. This is likely to take approximately two months during which time we will work hard to minimise any disruption to services. This work forms part of our ongoing commitment to provide the highest quality of care within a safe and comfortable environment.

 

Blood Test Appointments

At the last Patient Participation meeting on 1^st December 2011, we were asked if

booking blood test using the automated telephone system could be made available. We have arranged this for a pilot period of 4 weeks starting 7^th February

until 6^th March; every Tuesday morning appointments can be booked with Mrs Mel

Enness, Health Care Assistant. This option is available when you telephone 01733 264506, select option 2.

 

Patient Participation Group

We are looking for patients to join our Patient Participation Group. A number of patients have already expressed an interest in getting involved but we are keen for more patients to sign up.  The Patient Participation Group will work closely with the Doctors and Practice Manager to enable patients to provide feedback on a range of health related issues.

Meetings will be held on a regular basis at the surgery and there will be an opportunity for you to get involved in the larger Borderline Commissioning Custer Patient Group if you wish to. Minutes of the last meeting can be found on our website, a copy on the Patient Participation group notice board in our waiting room, or you can request a copy from our reception. Our next meeting will be in the next two months, the time and date will be displayed on both website and within the practice.

Website address:  www.brettonmedicalpractice.co.uk 

Last updated on 15 May 2012.

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