ARCHWAY SURGERY

Practice Survey update & Local Patient Participation Report

The views of our patients are always of utmost importance to us.  We encourage direct contact with us if you ahve issues that need particular attention. 

In addition, we have recently conducted a survey- if you would like details of how to participate in the future, please contact the surgery on 01442 833380, or by e-mailing archwaysurgery@nhs.net.

A summary of the results is available on this site- see 'News & Documents, Uploads' & on our practice website, www.archwaysurgery.co.uk,  Please see our latest Local Patient Participation Report in the 'News & Documents' section for activities we have been undertaking & survey feedback.

Last updated on 20 March 2012.

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Local Patient Participation report 2012

Associated document

Local Patient Participation report 2012 (.doc, 57.5 KB)

Last updated on 20 March 2012.

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New GP at Archway

We have recently recruited a new GP to take over from Clare Shaw after she moved on at the end of September.

Dr Sanjay Dahiya, who lives in High Wycombe, is already a popular member of the team.  His clinics are on Tuesdays (all day) & Fridays (all day), he will also do a Tuesday morning from January 2012.

Dr Dahiya has a special interest in ENT- a useful tool to add to the surgery skillset!

Last updated on 20 March 2012.

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Practice Leaflet

Associated document

Practice Leaflet (.pub, 125.5 KB)

Last updated on 20 March 2012.

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Patient Participation Group

We are currently recruiting our own group of patients that are interested in both the surgery & the wider healthcare community in our area.

The group is an e-forum, which means newsletters, items of interest & surveys will be e-mailed to you 3 or 4 times a year.

In addition you will have a dedicated e-mail address to send comments & feedback to.

if you would like to be added to the group, please either ring Sue Kinchin on 01442 833380, or e-mail archway.ppg@nhs.net

Last updated on 20 March 2012.

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Clinic changes

WEF 1/6/11 there will no longer be a GP session on Thursday evenings.  Herts Urgent Care are commissioned by the PCT to offer GP services outside of our usual opening hours, i.e. Mon-Fri 8.30am-6.30pm.

There will however still be a Nursing session offering b/p checks, asthma reviews, smoking cessation advice, family planning advice, smear tests & dressings.  Holiday & childhood vaccinations will also be offred up to 6pm in these sessions.

Last updated on 20 March 2012.

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Your views are important to us...

We have just installed a feedback/comments box in the waiting room area.  Please feel free to tell us your views, good or bad- it is our aim to deliver the best service we can.

Last updated on 20 March 2012.

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Online service update

A great number of patients are now using this service with success & report it is user friendly & gives them freedom to book, cancel & change appointment, as well as request repeatable medication online at their convenience.

We have also introduced an SMS text service which confirms any bookings you make at the time of booking & again reminds you the day before your appointment- this too is very popular.

If you are interested in these services, please ask for details at reception.

Last updated on 20 March 2012.

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New online booking & repeat prescription request service

WEF 20/9 we are introducing an online service for all our patients.  You must register in person at reception to get a log-in for the site. 

The service allows you to book up to 2 future appointments within the next 3 weeks, cancel an appointment up to 12 hours before the appointment time, request repeatable medication (as long as you are not due for review)  & change personal details such as your address & telephone numbers.

Please pop-in & register with reception if you are interested.

Last updated on 20 March 2012.

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Dr Rasul to return from maternity leave

We are delighted to that Dr Subia Rasul is due to return from her maternity leave in September 2010.

We would like to say a huge thank you to Dr Helen Bach for her services as a locum for the past 9 months.  Dr Bach has been popular with staff & patients alike & will continue to be a regular locum here covering leave for Drs Shaw & Rasul.

Last updated on 20 March 2012.

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Changes to GP rotas wef September 2010

With the return of Dr Subia Rasul to the surgery, the rotas will also change thus:

Dr Rasul will do all day on Monday & Friday, plus Thursday afternoon & evening

D Shaw will now do all day on Tuesday & Friday, plus Thursday morning

Last updated on 20 March 2012.

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Dr Rasul has a son!

We are so pleased to let you know that Dr Rasul had a baby boy, Adam, on 23rd December 2009.  Both Mum & baby are doing well.  A picture has been displyed in the waiting area.

Last updated on 20 March 2012.

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Changes to GP rotas wef Dec 09

As Dr Rasul is on maternity leave for the next few months, some GP rotas have had to change to accommodate this.

The GP sessions will now be as follows:

Dr Clare Shaw~ Mondays & Tuesdays- morning & afternoon sessions + Thursday mornings

Dr Helen Bach~ Wednesdays & Fridays- morning & afternoon sessions + Thursday afternoons & evenings

Last updated on 20 March 2012.

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Dr Helen Bach- GP covering Dr Rasul's maternity leave (Nov 09)

Dr Helen Bach has been our regular locum GP covering annual leave & study leave for the past couple of years.  As such, she may already be known to quite a few patients.

Dr Bach will now be covering Dr Rasul's maternity leave for an initial 6 months.  Her sessions will be as follows:

Wednesday morning & afternoon

Thursday afternoon

Friday morning & afternoon

Last updated on 20 March 2012.

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Dr Rasul's Maternity Leave (Nov09)

Dr Rasul will be starting her maternity leave from the end of November, initially for a 6-month period.

In her absence, Dr Helen Bach will be covering Dr Rasul's sessions.  Dr Bach has worked with us as our permanent locum for the past couple of years, so will be known to many patients already.

This is Subia's first baby- we are sure that patients will join us in wishing her & her husband all the very best at this exciting time!

Last updated on 20 March 2012.

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New Clinical System information (Oct 09)

You may already have noticed the new electrical equipment in the waiting room- a large LCD screen above the reception desk & a smaller LCD screen to the right of the desk.

These are just the 'front line' of a new modernised clinical software package recently installed at Archway.

The new system is a powerful tool which will help us deliver the very best healthcare advice & ongoing treatment available to our patients.

The smaller screen provides a facility to check yourself in on arrival at the surgery- this may be particularly helpful when th receptionist is already on the phone or dealing with another patient in person.  this option is not obligatory & we are more than willing to help patients use the equipment should they wish to do so.

The larger screen offers information about services within the practice & is a patient callboard- the doctors 7 nursing team can announce your appointment throught his euipment.

Please bear with us whilst we all 'get to grips' with this new technology!

Last updated on 20 March 2012.

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Thursday Evening Nursing sessions @ Archway WEF Sept 09

Rachel Coles is our HCA & is a qualified Nurse. 

From September 2009, Rachel will be running a pre-bookable nursing clinic on a Thursday evening, from 4.30pm to 8pm. 

This clinic is for blood pressure checks, travel vaccinations, childhood immunisations, dressings, contraceptive advice & checks, etc- in fact most nursing tasks with the exception of blood testa which have to be sent to the pathology lab in the mornings, as they do not keep well overnight.

Last updated on 20 March 2012.

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Extended Access- Thursday Evening GP surgeries

We now offer an evening session on a Thursday each week. 

It is pre-bookable on a 'first come, first served basis' & is proving very popular.

Appintment are available from 6.30 til 8pm.  Please ring 01442 833380 to book.

Last updated on 20 March 2012.

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A New GP for Archway

We are delighted to announce a new addition to the team. With effect from 1st September 2008, Dr Clare Shaw will be joining us at Archway. Clare will be available all day Tuesdays & Fridays & on Thursday mornings. We all look forward to working with her & are sure she will be an asset to the team!

Last updated on 20 March 2012.

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Dr Crabtree & Pippa are moving on

The times they are achanging....

After 10 years with us at Archway, Dr Janet Crabtree is moving on to another, bigger surgery nearer her home.

Pippa too is moving on after 15+ years dedicated service, to a practice nearer her home, & changing her working hours.

We will all miss them both greatly, staff & patients alike, but are sure you will join us in wishing them the very best.

Last updated on 20 March 2012.

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