Annual Patient Survey
ABOUT THE PRACTICE:
We are a large practice with over 15,000 patients. The patients are split fairly evenly over two sites, one in Millbrook and one in Shirley. Although the demographics of the surgeries are very different, the patient needs are very similar. We operate a personal list service, offering continuity of care to our patients. Appointment schedules are designed to deal with urgent and routine appointments. We also currently offer routine appointments on Saturday morning. This allows patients to pre-book an appointment, if they are unable to get to the surgery during normal weekday hours. The doctor and nurses at the practice are happy to give patients advice over the telephone when needed. We also offer a 48 hour repeat prescription service.
OBJECTIVE
To produce a questionnaire each year with questions that reflect the queries and concerns of a few patients, to see if there is a problem on a wider scale that may need to be addressed.
AIM:
Each year our practice carries out a patient survey, asking the views of our patients. Patient experience is very important to the practice and we value the time our patients take in participating. We like our patients to provide us with useful information to take forward and improve the services we provide.
OUTCOME:
We Receive, both ‘positive and negative’ feedback from patients as this is very useful and helps us to develop and improve the services we provide. Our latest survey was completed in September 2011. Over 800 patients took part and we would like to take this opportunity to thank them for their time. Whilst most of the feedback we receive from our patients is positive, we do have some negative areas that need our attention.
Last updated on 30 March 2012.
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