Patient Participation Report & On-line Survey Results
In 2011 the Grove Medical Practice set up two patient groups to help us improve our services.
In July 2011 we were delighted to have the first meeting of our first ‘Patient Participation Group’ (PPG)- a small team of dedicated patients who will work with the staff to help us improve our services. This group meets on a quarterly basis in the Grove Medical Practice.
In November 2011 we were able to set up a much larger ‘Patient Reference Group’ (PRG) to gain the views of a broader cross section of patients through on-line surveys.
The first survey we conducted was into how easy or difficult patients find it to use our telephone system. As a result of our findings we have made far reaching changes which we (and our patients) are confident will improve access. Amongst the changes we have implemented are a change in the appointment software we use (Jan 2012). A change in the options on the telephone system making it simpler to use (Jan 2012). Simplified options to make it easier to book a same day appointment (Jan 2012) A change to make it easier to speak to a receptionist (Feb 2012) We are also currently developing a website through which patients will be able to book appointments. (May 2012) This was the number one request from patients with almost half putting it as their top priority.
Last updated on 26 March 2012.
Back to top
