Cestria Health Centre

01913887771 Whitehill Way , Chester Le Street, County Durham, DH2 3DJ
http://www.cestriahealthcentre.nhs.uk/

4.5 out of 5 stars

Based on 21 ratings for this GP surgery

News:

  • New Appointments System from Monday 5th September 2016

Overview

Opening times

Reception times

Monday 08:00 - 18:00
Tuesday 08:00 - 18:00
Wednesday 08:00 - 18:00
Thursday 08:00 - 20:00
Friday 08:00 - 18:00
Saturday Closed
Sunday Closed

Surgery times

Monday 08:00 - 12:0014:00 - 18:00
Tuesday 08:00 - 12:0014:00 - 18:00
Wednesday 08:00 - 12:0014:00 - 18:00
Thursday 08:30 - 12:0014:00 - 20:00
Friday 08:00 - 12:0014:00 - 18:00
Saturday Closed
Sunday Closed

Out of hours

111

Last verified on 20/07/2017

Additional information

These will be on occasional Thursday afternoons. During these periods, the surgery will be CLOSED from 12am to 6pm, and urgent cases will be dealt with via 111. Since the staff also receive training at these times, there will be no routine telephone lines open either. There will be a telephone message asking callers to call 111 for problems which cannot wait, or to call the surgery back the following day for routine matters. The Thursdays affected are - : 19 Jan, 16 Feb, 16 March, 20 April, 18 May, 15 June, 20 July, 21 Aug 21 Sep, 19 Oct, 23 Nov & 21 Dec. Thank you for your understanding over this change, we are complying with the best practice guidelines on updating GPs and Staff and have adopted the Durham CCG standard practice. As of the 4th of April we will no longer offer late doctors' appointments on Monday, Tuesday, Wednesday or Friday evenings and the surgery will close at 6.00pm on these days.

Doctors

  • Dr Tina Ninan
  • Dr Amanda Kirk
  • Dr Lynne Trainor
  • Dr Amerjit Singh
  • Dr Patrick Creedon
  • Dr Coates
  • Dr Reid
  • Dr Dibdin
  • Dr Rebecca Kenyon
  • Dr Maria Balfry
  • Dr Amjad Mageed
  • Dr James Lees McMichael
  • Dr Adam Raoul Douglas
  • Dr Neil John O'Brien

To read more about us and to find other staff members please view our staff page.

GPs at this practice

6 male and 8 female GPs

Online facilities

  • Online appointment booking is available Online appointment booking
  • Order or view repeat prescriptions online is available Order or view repeat prescriptions online

You must be registered with your GP's online service to access the facilities. Find out more about accessing online services.

Clicking this link will take you to an external website.

Data source: NHS Digital

Latest news

New Appointments System from Monday 5th September 2016

Our appointment system is changing from Monday 5th September 2016. 

 

The main features of the new system are:-

 

  • All urgent requests will be triaged over the telephone by a Doctor or Nurse Practitioner and will be dealt with that day

 

  • The reception staff will take details from the patient (contact telephone number and brief description of the problem) to enable the clinical team to prioritise the calls

 

  • The request will be added to the triage list and Doctor or Nurse Practitioner will ring you back as soon as possible

 

  • The Doctor or Nurse Practitioner will book face to face appointments where it is agreed that an appointment is necessary, normally for the same day, unless the problem can be resolved over the phone

 

  • Reception staff can still book pre-bookable Doctor appointments six weeks in advance

 

GP telephone triage will make access to appointments quicker and fairer by involving clinicians in responding directly to all requests. It enables the Doctors and Nurse Practitioners to understand the problem and ensure that patients who need to be seen on the day get an appointment.

 

This new appointment system is a radical change for both patients and practice staff and we would appreciate your patience until we get it right and we are happy to receive your constructive comments.

 

Last updated on 01 September 2016.

Key facts

Registered patients

12175patients

Friends and Family Test score: General Practice

60%Patients recommend this practice. 5 responses.

More on how we perform

We are currently accepting new patients

Please register during reception hours

Need advice on how to choose a GP?
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Latest reviews of this gp practice

Fantastic

After joining the surgery in March this was my first time in using the services. Rang to get apt, was called back within 15 min, was call...

16 May 2017

Brilliant 5 star

Reception staff helpful, Dr's lovely and helpful. Always accessible regarding triage call backs/appointments.

6 March 2017

Great Practice

The receptionists are lovely spoke to two this morning who were really friendly and polite - helped me set up a nominated pharmacy and or...

23 February 2017

Excellent surgery

I've been a patient at Cestria Health Centre for four years and feel I have been given a good level of care. When I haven't been able to ...

20 February 2017

Good doctor with good care

Saw a doctor yesterday for a very embarrassing situation.. health problem... but I have to give them every credit they give me a good e...

3 February 2017

Patient Participation Group

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Nearby Branches

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Last updated on 20 July 2017.

Information supplied by NHS North Durham CCG