Westwood Lodge Care Centre

0333 999 8697 Brookview, Helmsman Way, Wigan , Greater Manchester, WN3 5DJ

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No recommendations

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Anonymous reviewed Westwood Lodge Care Centre

No staff.

Staffing levels at night are terrible, God help if more than one resident becomes ill.

No way is it within national guidelines. Sort it out!

Visited in June 2014. Posted on 04 June 2014

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Westwood Lodge Care Centre has not yet replied.

Mr Gaskill gave Westwood Lodge Care Centre a rating of 3 stars

Westwood Lodge Nursing Home

This nursing home is well presented and the rooms are excellent and spaceous. The food is ok but could be much better. The main problem with WestWood Lodge is the staffing levels. If you want your loved ones to be looked after here, they will. But (and there is a big but), staffing levels, especially at night, are poor. I think there is great potential with this nursing home, however the management (Meridian) don't seem over interested in making sure it is adequately staffed and if unchanged untimately this is going to result in an accident waiting to happen. I genuinely hope this is sorted for the sake of the residents. In the meantime, if you are thinking of taking your loved ones to this place, just think about this.

Visited in July 2013. Posted on 17 July 2013

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Westwood Lodge Care Centre replied on 23 July 2013

Many thanks for your feedback.
The safety and well-being of our residents is our top priority at all times. Westwood Lodge staffing levels are determined by the needs of our residents and are well within the national guidelines at all times. Westwood Lodge has been praised for its services to families by the Gold Standards Framework team and regularly receives extremely positive feedback from relatives and healthcare professionals alike on the quality of our care.

We continually strive to improve our services and your comments are of concern to us. You have not raised your concerns at Westwood Lodge and we would urge you, given the nature of your comments to pop in to see our manager, Mrs Carol Lambert who would welcome the opportunity to speak to you personally.

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