Liverpool Community Health NHS Trust

0151 295 3000 Liverpool Innovation Park, Digital Way , Liverpool, L7 9NJ
http://www.liverpoolcommunityhealth.nhs.uk/

3.5 out of 5 stars

Based on 9 ratings for this trust

Blood Testing

4 out of 5 stars

Based on 3 ratings for this phlebotomy services

Reviews

4 total

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PennyJ gave at Liverpool Community Health NHS Trust a rating of 5 stars

Lovely hospital

I have visited this hospital several times over the past. The atmosphere is so relaxing, the staff are warm and friendly. The phlebotomists give confidence and have excellent skills. All in all, a visit to this hospital is not something to be dreaded.

Visited in August 2017. Posted on 11 September 2017

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Anonymous gave at Liverpool Community Health NHS Trust a rating of 2 stars

Unhelpful processes in place

The extended hours mentioned for Kensington clinic are incorrect, at least in terms of the availability for patients to have a blood test done. I arrived at the clinic just before 6:40pm and there was one patient in with the nurse and no-one else waiting. The patient left at 6:40 and at 6:45 the nurse came out, locked the door and told me that although they close at 7:00 there is a 6:30 cut-off. Surely this cut-off time is only relevant when there are a lot of patients waiting to enable the nurse to attend to them and clear away by 7:00?? How can it make sense for anyone if the processes that are followed allow staff to close 15 minutes early when someone is there to be attended to. Surely a certain amount of common sense should come into it, if there were 4 people waiting and I arrived after 6:30 to be told I was too late i could understand it but in this evening's circumstances I think it was totally unacceptable that the nurse would lock up and walk away 15 minutes early and suggest that I could go back early in the morning. I work away 4 days a week so I now have to wait until after Christmas or try to come home a day early just to get a blood test that could have been done during the 'extended hours' and still allowed for the clinic to close more than 10 minutes early.

Visited in December 2016. Posted on 19 December 2016

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Hilda reviewed at Liverpool Community Health NHS Trust

Cannot make contact

I have regular appointments every six months to check my liver after a diagnosis of PBC. There has never been any problem with this - just a phone call to Prince Street Clinic for a visit there. Now, however, I find that the telephone number of the clinic has changed. I have made numerous efforts to get through on the new number but after a long period of ringing, I get a tired voice saying "all our operators are busy, ring back later" This has happened so many times at various times of the day that I find it hard to believe. Do we still have a Blood Test system in Sefton?

Visited in December 2016. Posted on 15 June 2017

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Anonymous gave at Liverpool Community Health NHS Trust a rating of 5 stars

Repeat blood test

Had to have a repeat blood test. Went back to Garston phlebotomy clinic. Same as one week earlier, a good experience. No pain no bruise. Staff great.

Visited in August 2016. Posted on 15 August 2016

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